SUMMARY:

Well rounded IT Professional with extensive experience using technology to solve business problems. Telecommunications, Federal Government and Financial Services Industry experience. Top notched business analysis experience suitable for Program Management Support; Project Management; PMO, Portfolio Management; Enterprise Analysis; Enterprise Architecture, SDLC, IT Governance, Business Process Analysis; Requirements Analysis; Cost/Benefit Analysis; PeopleSoft; Momentum; SharePoint; VISIO; Jira; and MS Project.

PROFESSIONAL EXPERIENCE:

Senior Business Analyst

Confidential, Washington, DC

PMO support at the Federal Aviation Administration (FAA) and the Internal Revenue Service (IRS). Performed alternatives analysis of a content management system; conducted business process analysis of an enterprise lifecycle document review process; created reports and dashboards; created electronic forms; performed quality assurance on a website and electronic forms and review enterprise lifecycle documents.

Senior Consultant

Confidential, Washington, DC

Performed various IT governance activities at the Federal Railroad Administration (FRA) and investment planning activities at Pension Benefit Guaranty Corporation (PBGC). Supported the Assistant CIO of FRA and developed the plan for developing the target enterprise architecture; helped map IT portfolio to DOT and federal enterprise architectures; established standards for network diagrams, created business process models; reviewed and commented on policy documents; and developed evaluation criteria for evaluating opportunities for cloud computing. Supported the Chief Management Office at PBGC and prepared investment planning artifacts; conducted market research and prepared cost/benefit analyses of alternative IT solutions for facilities management, business process simulation software, personnel investigations and email and text message archival.

Senior Business Analyst

Confidential, Hyattsville, MD

• Provided project management support to National Weather Service (NWS) initiatives. Responsible for reviewing all project planning documents for projects scheduled for executive steering committee gate reviews and working with assigned project teams to help them prepare project planning documents that complied with the NWS Operations and Systems Improvement Process (OSIP). Reviewed and provided input on project plans, project business cases, concept of operations and technical requirements documents. Participated in executive steering committee gate review meetings where projects were approved for advancement to the next phase of the system lifecycle. Kept the PACE project management database updated for assigned projects. Assisted with executive presentations and trained project teams on the OSIP process.
• Assisted the Sylvan Learning Centers evaluate alternatives for replacing an enterprise resource planning (ERP) system that was no longer supported. Performed workflow analysis and documented the As - Is and To-Be Accounts Receivables business processes. Conducted interviews and gathered and documented requirements. Performed GAP analysis on the As-Is and To-Be states. Performed market research and identified alternative solutions and pricing. Prepared the cost/benefit analysis of the alternative solutions. Prepared a report with the cost/benefit analysis, workflow documents and the results of the GAP analysis.
• Performed independent verification and validation (IV&V) of a finance and accounting enterprise resource planning (ERP) system at the Federal Communications Commission (FCC). Performed GAP analysis, prepared test scripts and tested the Accounts Receivable, Accounts Payables and Automated Disbursements subsystems of the ERP and interfaces to the ERP. Also trained functional users to conduct user acceptance testing.
• Provided support to the Program Office of the NWS. Prepared the project business case/OMB 300 Exhibit of a $90M nation-wide weather-observing system; conducted cost/benefit analyses of the telecommunication alternatives (i.e., satellite, cellular, radio communications, etc.) and the maintenance strategies for the project. Conducted market research and reviewed vendor responses to requests for information (RFIs) to develop costs of alternative technologies, identified relevant case studies to understand best practices in using the various telecommunications alternatives and for maintaining weather-observing equipment.

Business Analyst

Confidential, Rosslyn, VA

Led user acceptance testing of an OCR-based invoice processing application and conducted user acceptance testing of a global finance and accounting ERP system at the Department of State. Prepared project and test plans and test scripts; tracked defects; and coordinated the activities of the development contractor, the client’s business users and the testing team.

Consultant

Confidential, Washington, DC

Conducted an operations assessment of the records management operations at the National Highway Transportation Safety Administration (NHTSA). Conducted staff interviews, observed workflow and documented the “AS IS” business processes for the Vehicle Recall, Consumer Complaints and Early Warning Reporting processes. Performed market research and obtained best practices in records management. Benchmarked the costs and cycle times of the consumer complaints scanning, indexing and quality control tasks. Developed recommendations to improve performance metrics.

Project Manager

Confidential, Arlington, VA

• Worked on a special project that created a consistent requirements management process in the Wholesale line of business after the merger of GTE and Bell Atlantic that formed Confidential . Integrated GTE’s approach to requirements management into Bell Atlantic’s SDLC and created a repeatable requirements management process that contributed to the CMM certification for the Wholesale line of business. Trained 40 Project Managers on the new process.
• Managed a team of three to six Project Managers that managed small to medium sized software development projects. Held weekly team meetings and reviewed the status of projects. Provided coaching and prepared performance reviews.
• Facilitated joint application design (JAD) meetings with cross-functional teams of product managers, software development teams and customer support groups, documented requirements and designed solutions to meet requirements. Developed cost estimates, schedules and project plans. Tracked issues. Updated project databases to reflect the current status of projects. Prepared meeting minutes. Reviewed test results and obtained client sign-off on the test results. Managed 100+ software development projects over a four year period.
• Participated in portfolio management meetings with Product Managers and Information Technology managers where new initiatives were ranked and given tentative release dates. Participated in release management meetings where projects were added or removed from releases or project scopes were adjusted.