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Senior Salesforce Business Analyst/admin Resume

Charlotte, NC

SUMMARY:

  • 11+ years of experience in Business Analysis, Development and Production support of various applications under banking domain
  • 4+ years of SFDC as Functional Consultant and Administrator with specific focus in Sales and Service Clouds.
  • Expert with SalesForce Security Model - Profiles, Permission Sets, OWD, Role Hierarchy, Sharing Rules.
  • Expert in Salesforce.com configuration in creating the Custom Objects, various types of Custom fields, buttons, links, Record types, Page layouts, User Profiles, Work flows approvals and Validation Rules.
  • Extensive experience in Workflow Automation (Task, Email and Field Updates) and Approvals
  • Extensive Data Management Experience and managed migrating legacy data, De-Duping, Data Transfer and Data Quality Management.
  • Experience in Code Deployments from Sandbox to another Environment using Change Sets.
  • Experience in customizing Salesforce CRM for generating web-to-leads and web-to-cases
  • Extensive Experience with Reports and Dash Boards.
  • Experience with Requirements gathering for Force.com Web services and outbound messaging for implementing web services to integrate External systems
  • Experience with Salesforce AppExchange Apps, configuration and user security permissions in compliance with organizational needs.
  • Experience with Web the technologies like HTML.
  • 3 + Years of experience in Testing Salesforce applications both Sales and Service Cloud and custom applications
  • Expert in developing comprehensive Test plans based on requirement documents
  • Experienced in conducting and coordinating UAT test cycles with End users.
  • Experience in writing the SOQL queries
  • Extensive experience in usage MS Visio to create functional flow diagrams.
  • Performed Unit, Integration and System testing, captured the test results and participated in reviews to ensure quality of changes. Fixed the defects discovered in testing.
  • Expert in preparing Business Requirement Documents (BRDs), High Level Design (HLD) and Low Level Design (LLD) documents and creating Business Process flows.
  • Proficient in UML - Use case Diagrams
  • Expert in Change Management and using Requirement Traceability Matrix (RTMs).
  • Familiar with Bug lifecycle and expert in using Defect Tracking Tools like Quality Center
  • Have immense experience in preparing Unit test plan, Unit test results documents, and Test scripts in Quality Center.
  • Proficient in conducting User Acceptance Testing (UAT)
  • Have good experience in Configuration and Release management
  • Quick learner with an ability to rapidly achieve organizational integration.
  • Experience working in a high-pressure, dynamic and fast paced environment with the ability to handle multiple tasks and prioritize work load.
  • Exceptionally proven analytical, coding, testing and debugging skills
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • Creative and analytical thinker with strong problem-solving skills
  • Talented communicator & presenter, able to build working relationships with wide range of coworkers in team environment.
  • Good leadership skills.

TECHNICAL SKILLS:

SalesForce CRM: Sales Cloud, Service Cloud, Apex Data Loader, SOQL

Methodologies: SDLC - Agile and Waterfall

Databases/File Structures:: DB2, VSAM, SQL.

PROFESSIONAL EXPERIENCE:

Senior Salesforce Business Analyst/Admin

Environment: Salesforce CRM, Sales Cloud, Marketing Cloud, MS Excel, MS word, WebSphere, MQ Series, Java, XML, HTML

Confidential

Responsibilities:

  • Worked with the customer to define business and technical requirements for the application.
  • Single point of contact for all administrative activities that includes creating user profiles, permission sets, public groups, reports, dashboards, production issues
  • Design and document the requirements on Salesforce.com platform using APEX and Visualforce.
  • Serve as primary system administrator for the Salesforce.com environment with 250+ users
  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
  • Created role hierarchies, sharing rules to provide access for different groups of users based on territories
  • Address user queries and production issues on the go missing title, contract summary etc.
  • Load contacts provided by marketing users for their holiday gift lists using data loader
  • Extensively used tools like data loader, workbench to address various requirements
  • Create and manage list views for various group of users
  • Have used custom settings for storing price details of dimensions for marketing users
  • Have used custom labels for email alerts
  • Have created BRD and design documents for initiatives
  • Case management for tracking all salesforce cases
  • Gather the high level and detailed requirements from various internal stakeholders, document it, conduct walkthrough meetings and obtain signoffs from each stakeholder. From project vision through product delivery, facilitates and maintains requirements traceability.
  • Reviews code development and quality assurance artifacts for traceability purposes.
  • Change and Release Management using change sets.
  • Guiding project team, conducting status meetings with both internal staff and customers. Liaise with clients and other technical developers on a regular basis to keep good track of deliverables. Managed dynamic requirements with a scope change document.
  • Implemented Data Model using standard and custom objects.
  • Created workflow rules and defined related tasks, email alerts, filed updates to implement business logic.
  • Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
  • Created various Reports (summary reports, matrix reports, pie charts and dashboards) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
  • Implemented validation rules, field constraints to improve data quality
  • Implemented workflows to automate Tasks, Email alerts, Field updates.
  • Experienced in Jira tool for creating user stories and tracking it as a Kanban board.
  • Designed and Developed Apex Triggers, Batch Classes for various new enhancements
  • Designed and Developed Custom Visual Force pages
  • Developed Test Classes which is mandatory to deploy Salesforce Apex Code base.

Confidential, Charlotte, NC

Salesforce Consultant/Admin

Environment: SalesForce CRM, Sales Cloud, Service Cloud, MS Excel, MS word, WebSphere, MQ Series, Informatica Powercenter, Java, XML, HTML

Responsibilities:

  • Serve as primary system administrator for the Salesforce.com environment with 250+ users
  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
  • Complete regular internal system audits and prepare for upgrades
  • Manage Salesforce.com data feeds and other integrations
  • Coordinate the evaluation, scope and completion of new development requests.
  • Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
  • Assist in training of new users, and grow the Salesforce.com skill set across the organization
  • Effectively act as the liaison between our users, vendors and the application development teams
  • Work independently with members of the user community to define and document development requirements
  • Worked with the customer to define business and technical requirements for the application.
  • Gather the high level and detailed requirements from various internal stakeholders, document it, conduct walkthrough meetings and obtain signoffs from each stakeholder. From project vision through product delivery, facilitates and maintains requirements traceability.
  • Reviews code development and quality assurance artifacts for traceability purposes.
  • Working with various applications for an integrated release project and meeting the deadlines for stake holders.
  • Created users, Public Groups, profiles, Permission sets to manage security
  • Created role hierarchies, sharing rules to provide shared access among different users.
  • Implemented Data Model using standard and custom objects.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
  • Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
  • Created various Reports and Report Folders to assist the user management team to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
  • Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
  • Involved in migration from Sandbox environment to Production environment. Migration from test environment to production environment.
  • Implemented validation rules, field constraints to improve data quality
  • Implemented workflows to automate Tasks, Email alerts, Field updates.

Confidential, Dallas, TX

Technology Analyst

Environment: COBOL, VSAM, CICS, JCL, TSO/ISPF, File-AID, Microsoft word, Microsoft Excel and EZT.

Responsibilities:

  • Single point of contact for production issues.
  • Job failures to be fixed within SLA 4 hours.
  • To act as liaison between users and client team to address the gaps.
  • Conduct regular meetings with client team and users on ongoing enhancements.
  • To lead the offshore team and guide them with proper design solutions.
  • Understanding the functionality of the application and preparing program specifications.
  • Documented business and technical requirements and functional specifications using Waterfall and Agile SDLC methodology.
  • Study existing processes to ensure consistency and integrity with new design.
  • Design processes as per business needs.
  • Prepare test scripts for Unit testing, execute all scripts and prepare test results document.
  • Work closely with testing team to address issues in case of new iniatitives.
  • Resolve any defects or in corporate any changes required by business.
  • Responsible to monitor performance of mainframe jobs and fine tune jobs.
  • Code review to make sure coding is done as per code standards.
  • Solving / Tracking the defects till moving to production.
  • Coded programs and modified existed programs as per specification requirements in COBOL, CICS and VSAM files.
  • Responsible for writing and execution of test plans, test cases based on the business requirement of the application. Provide the test plans to team members to perform system level testing.
  • Performed the review and implementation into the production following the change control process.
  • Review of the specifications, test cases and test packs developed by other team members.
  • Change man used to maintain and promote elements to test environment.
  • Maintaining the data for audit purposes.
  • Effective monitoring the batch using CA7 as the customer impact is high on SLA time.
  • Responsible for testing and debugging using Debug tool

Confidential

Technology Analyst

Environment: COBOL, VSAM, CICS, JCL, TSO/ISPF, File-AID, Microsoft word, Microsoft Excel and EZT.

Responsibilities

  • Understanding the functionality of the application and preparing program specifications.
  • Documented business and technical requirements and functional specifications using Waterfall and Agile SDLC methodology.
  • Study existing processes to ensure consistency and integrity with new design.
  • Design processes as per business needs.
  • Prepare test scripts for Unit testing, execute all scripts and prepare test results document.
  • Support testing team in terms of any design/requirement questions.
  • Resolve any defects or in corporate any changes required by business.
  • Responsible to monitor performance of mainframe jobs and fine tune jobs.
  • Solving / Tracking the defects till moving to production.
  • Coded programs and modified existed programs as per specification requirements in COBOL, CICS and VSAM files.
  • Have done bug fixes using the Expediter tool.
  • Attending ADHOC requests, audit requests and break fixes.
  • Responsible for writing and execution of test plans, test cases based on the business requirement of the application. Provide the test plans to team members to perform system level testing.
  • Performed the review and implementation into the production following the change control process.
  • Review of the specifications, test cases and test packs developed by other team members.
  • Change man used to maintain and promote elements to test environment.
  • Maintaining the data for audit purposes.
  • Effective monitoring the batch using CA7 as the customer impact is high on SLA time.
  • Responsible for testing and debugging using Debug tool

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