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Business System Consultant/uat Analyst Resume

Charlotte, NC


  • About 7 years of experience in IT industry as a Business Analyst and a Tester on large diversified projects in Financial/Banking, Health Care and Insurance involving both Web and Client/Server based applications.
  • Experience in gathering user requirements, application development, testing and documentation using Rational Requisite Pro
  • Organized many Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), walkthrough, Interviews, Workshops and Rapid Application Development (RAD) sessions with end - user/clients/stake holders and the IT group.
  • Performed manual/automation test case execution, defect tracking, test plan/test case creation and management, and requirements analysis.
  • Experience in Mobile testing on IOS, Android, Blackberry and Kindle mobile operating systems and experience in Mobile, I-pad, Tablet Testing using Perfecto.
  • Experience in Business Analysis methodologies and Iterative Software Development Life Cycle (SDLC) using Rational Unified Process (RUP). Thorough knowledge of implementing RUP in all four phases of a project i.e. Inception, Elaboration, Construction and Transition.
  • Experienced in the creation of Use Cases and the development and maintenance of test specifications, test cases, test scripts and test data.
  • Developed automated Test Scripts using QTP/UFT to perform Functional and Regression testing.
  • Coordinated with Business users and Subject Matter Experts to analyze business needs, gather and document business and system requirements
  • Experienced in defining Testing Methodologies, Designing Test Plans and Test Cases, Verifying and Validating Web based applications and Documentation based on standards for Software Development and effective QA implementation in all phases of Software Development Life Cycle (SDLC)
  • Worked on Agile/ SCRUM technology and participated in demos at various sprints.
  • Involved in Black Box, Positive, Negative, Data-driven, System Integration, System, Regression, End to End, Functional, Smoke/Sanity, Static, Interface, SIT and UAT Testing.
  • Experienced in Backend Testing using SQL Queries.
  • Involved in maintaining Test Matrix and Traceability Matrix (TTM) and performed User Acceptance Testing (UAT) manually.
  • During Rewards Digital Redesign Project tested on platforms like Mobile, Tablet and desktop Tested Functionality and Responsive Design for Vendors like Montrose Travel, The First Club, Affinity Solutions, Loyalty Edge, Epsilon
  • Responsible for preparing Business Requirement Document (BRD) and then translating into functional specifications and test plans
  • Experience in Business and Functional requirements gathering, developing use cases, business/ process modeling, and preparing training/ knowledge Transfer Manuals.
  • Excellent understanding of all modules of Quality Center/ALM such as Requirements, Release, Test BPT, Test Plan, Test Lab, Defects and Analysis feature.
  • Attended requirements and design meetings, review and analysis of requirements and design documentation.
  • Co-ordinated on-site and off-shore QA Teams making sure the deliverable are of high standards
  • Expertise in Functional Testing to ensure a quality product and rich experience in conducting User Acceptance Testing (UAT) to ensure business requirements have been fulfilled by the application
  • Participated in Sprint planning meetings and created the Sprint backlogs in collaboration with Product Owner, Scrum master and identified agile team members.
  • Participated in mapping the prioritized Product backlogs to user stories. Created high level and low-level user stories with details on Acceptance criteria
  • Knowledgeable in all financial instruments within the investment banking and brokerage environments (Equity, FI, FX, Derivatives, Mutual Funds, Options, Asset Backed Securities, Hedge funds; Basel Risk management
  • ( Credit, market, Operational); Portfolio risk (Credit Risk; Market risk across all assets).
  • Experience in CCAR - Credit, Operational and Market Risk and FR Y 14 M/Q/A reporting.
  • Documented all known requirements(functional, non-functional, business, and technical) as the recommended business solution to comply with Confidential enterprise standards for protection of data at rest as outlined in ISCR 808 for encryption which is used in Credit Bureau Reporting.
  • Developed a comprehensive SWOT Analysis to give a big picture of the PCI Compliance Project in its current state.
  • Involved in Encryption of the database,application, and server to comply with Payment Card Industry and overall enterprise
  • Participated in daily scrum meetings and creating 'Burn-down charts' and tracking the 'Task board'.
  • Created control files for SQL loader. Searched test data in various main frames (Hogan, FDR)
  • Participated in design review meetings with production team of Business Analysts, SMEs, PMs and developers to understand the critical business functions of the project applications.
  • Have great exposure to modern Agile methodologies such as SCRUM and TDD (Test Driven Development).
  • Extensive knowledge of SDLC (Software Development Life Cycle) and STLC methodologies.
  • Responsible for defect management including defect logging, defect tracking and defect closure
  • Strong experience in documenting existing process, analyzing business requirements, working with Requirements traceability matrix.


Testing Tools: ALM/QC, Win Runner, SOAPUI,QTP/UFT, CREST(Consolidation and Reporting for Enterprise Stress Testing)

Business Modeling Tools: Rational Rose, UML, Rational RequisitePro, MS Project

RDBMS: SQL Server, Oracle,Toad

Business Applications: Microsoft Office Suite - MS Word, Excel, PowerPoint, Outlook,Crest Client, Crest Web

SDLC: Waterfall, Agile, Spiral, RUP

Bug Reporting Tools: Quality center/ALM, Rational Clear Quest, Team Foundation server, Epsitracker, Jira, Version one

Web-Browsers: IE, Chrome, Safari and Firefox

Databases: Oracle, MS Access, MS SQL Server

Operating Systems: UNIX, Windows 98/7, 2000, XP, Vista, Mainframe(Hogan),FDR


Confidential, Charlotte, NC

Business System Consultant/UAT Analyst


  • Created documentation of each application which has been performed via detailed GAP analysis, which identified the PCI DSS requirements that are applicable to the Credit Bureau Reporting applications
  • Gathered and created Business Requirement document, Functional Specific document to comply with Confidential enterprise policy(ISCR - 808) and the Payment Card industry(PCI DSS) for the protection of data classified as confidential and restricted.
  • Developed Traceability matrix to establish traceability between requirements,solution definition and performed testing activities
  • Research and analyze for identified performance improvement projects
  • Manages the expectations of customers, stakeholders, peers, vendors and management
  • Regularly works under deadlines and may be subject to extreme workloads
  • May make recommendations for operational process improvements and/or system enhancements
  • They will work with the Enterprise Security teams to make sure the audit remediation projects happen on the databases, on SQL and Oracle
  • Maintain consistent development methodology, documentation, processes and application source code management
  • Created a SharePoint site to maintain departmental documentation and created a standard for storing project related documents.
  • Generated Business Requirement documents (BRD), Functional Specification design documents (FSD) and Functional Requirement Documents (FRD)
  • Prepared and created testable use cases and functional test cases
  • Designed and executed integrated (business, functional and technical) test planning, identifying and defining application requirements
  • Assisted users for user acceptance testing (UAT)
  • Executed test cases for different release
  • Led various Scrum meetings with development team to review Functional specification & design the system
  • Developed Process Flow Diagram/Activity Diagrams, Test Cases, Use Cases and performed Functionality testing & Regression testing
  • Assist in preparing and presenting tactical and strategic plans for developing and supporting integration solutions between multiple systems

Environment: HTML, MS Office, XML, MS Visio, MS Word, MS Excel, Credit Bureau applications(CX,CX6,DA2), eOSCAR, ALM, MS SQL Server, Windows XP/7-11,FDR, SharePoint

Confidential, Charlotte, NC

Business Analyst/UAT Tester


  • Responsible for performing Requirement Analysis, Defining UAT Test Planning and Test Strategy, Test Scenario Identification, Test-Case Documentation, Test Execution and Test Review.
  • Extensively used Version One tool and JIRA for team management as well as for defect tracking. Worked along with Product Owner and Business users to prioritize User stories so that right stories are handled in the upcoming Sprints.
  • Involving in Risk Analysis, Root cause analysis, Walkthroughs and Release support.
  • Managed all phases of testing for assigned components while ensuring that test plans & cases are complete and meet business requirements
  • Authored concise and descriptive bug and defect status reports identifying issues, adding attached data, and updating into the ALM as well as Version One.
  • Requirement gathering and documentation of critical business processes. Wrote Use Cases, functional specifications and business rules.
  • Collaborated with other Business Analysts and the Product owner in creating the Product backlogs after eliciting requirements from SMEs like Clinical Product expert, to apply domain knowledge.
  • Participated in Sprint planning meetings and created the Sprint backlogs in collaboration with Product Owner, Scrum master and identified agile team members.
  • Actively participated / arranged with number of iterations between team and customer on domain related tasks.
  • Participated in mapping the prioritized Product backlogs to user stories. Created high level and low-level user stories with details on Acceptance criteria.
  • Participated in daily scrum meetings and creating 'Burn-down charts' and tracking the 'Task board'.
  • Collaborated with the QA teams in creating the test cases and test strategy for progression and regression testing of the application for various builds.
  • Handled conflicts with respect to defects and timelines between QA and BA teams.
  • Responsible for maintaining the BRD and backlog items
  • Involved in setting up a structure for loading and reporting data, retrieve forecast data from business partners.
  • Coordinated with data team in generating formatted reports that display data with or without adjustments and with various combinations of data for selected cycles, scenarios, hierarchies, legal entities, portfolios, origination channels and date ranges
  • Generated Report data for Stress testing results(Balance Sheet, Income Statement,etc.)
  • Involved in overall validation of CREST that provides data to be used for the Comprehensive Capital Analysis and Review(CCAR) and specifically for the FRY 14-1 report
  • Performed End to end Procedure for Tree Management, Reporting, Adjustment workflow, Presentation, Data Loading, Administration
  • Validated Crest Platform consisting of multiple systems for gathering, consolidating, manipulating and Reporting data to federal agencies as required by various laws and regulations such as The Dodd Frank Act

Environment: HTML, MS Office, XML, Crest Client, Crest Web, Application lifecycle Management (ALM),Version One, JIRA, MS SQL Server, Windows XP/7-11, SharePoint, Admin Console


Software Quality Assurance Analyst


  • Excellent knowledge and working experience in Requirement Analysis, Estimations, Test Strategy, Test Planning, Test Scripting, Test Execution, Test Results Analysis, Defect tracking, Management and Reporting.
  • Involved in Functional and Regression Testing and Functional and Business requirements analysis.
  • Development of Test Plans, Test Cases, Test Scenarios to verify the Rules are satisfying the Business Requirements.
  • Supported account conditioning needs within ACAPS, FDR, HOGAN for its validation in ET
  • During Rewards Digital Redesign Project tested on platforms like Mobile, Tablet and desktop Tested Functionality and Responsive Design for Vendors like Montrose Travel, The First Club, Affinity Solutions, Loyalty Edge, Epsilon
  • Performed User Acceptance Testing (UAT) and Smoke Testing to set the traceability between different requirements.
  • Responsible for working on schedule for smoke test of UAT, Prod Fix and Training environment.
  • Worked with Developers on Testability issues and to resolve the defects. Analyzed test results and reported the necessary corrective actions.
  • Prepared Requirement Traceability Matrix and Test Scenarios for Pre-Processing and Post-Processing.
  • Involved in reviewing complex SQL queries, views, functions and stored procedures and spotting issues before/during code migration. Reviewed extensive SQL queries with complex multi-table joins and nested queries. Performed Database testing using SQL queries, and wrote complex SQL queries for database validation
  • Extensively used the ALM tool for all the test management activities like Release Planning, Test Planning, Test case Execution, Requirement Traceability and Reporting.
  • Performed backend testing using SQL queries to validate data. Worked with different modules of Application Lifecycle Management such as Requirements, Test Plan, Test Lab, and Defects module.
  • Involved in manual and automated testing of the applications using QTP.
  • Executed regression tests at each new build in UFT
  • Created test scripts using UFT and enhanced the scripts by adding functions and inserted Synchronization points in scripts whenever necessary.
  • Responsible for providing the test summary reports and evaluation reports.
  • Utilized SharePoint as a User for saving test related documents (Test Cases, Test Plans & Test Scenarios, and Test Data).
  • Validated results in Hogan (Mainframe) and documented results in excel. Using checking and Saving Account numbers (DDA), verified Customer profile and transactions.
  • Used Hogan CIS inquiry commands (CUPR, CUAC, ACPR, ACCU, ACDT) to verify Account level and Customer level details
  • Detected, reported and tracked defects using Clear Quest, and conducted the defect report.
  • Performed Functional, Regression, UAT testing to validate integrated Web view of the rewards mobile experience within the Confidential Native Apps
  • Extensively used Waterfall Methodology in the process of the project management based on SDLC.
  • Performed Functional, Regression, UAT testing on IOS and Android mobile platform
  • Provided assistance and consultation to development and project support teams on project activities.
  • Responsible for developing UAT Test Strategies, Test Scenario and Test Scripts
  • Involved in Credit Card Risk Enhancements Projects
  • Communicating with business to provide detailed testing scenarios after reviewing requirements in depth and understanding of line of business process and procedures to testing efforts
  • Regularly monitoring reporting the QA issues through ALM and actively participated in Status reporting meetings with developers and project managers.
  • Created complex Test data for testing various scenarios involving the creation of Packages, Customers, and Accounts for Deposits, Loans, and Credit Card applications.
  • Involved in API testing to validate the details (i.e., user account, destination number and other user information).
  • Executing all tests at various levels including Smoke, Functional, Systems, UAT, and Regression testing.
  • Arranged weekly team meeting to assign testing tasks and acquisition of status reports from individual team members. Conducted Bug review meeting to discuss resolution of issues. Involved in coordinating with developers and business owners.
  • Organized Defect reports and Status Review meetings as per the schedule with the Test Lead.
  • Involved in Formal Reviews and walkthrough for preparing test plans and test cases.
  • Involved in the defect review meetings, build meetings and release meetings to resolve the outstanding issues. Prepared Go-No-Go document for project releases.
  • Assisted in Production Validation of the application and helping the business users with the site navigation.
  • Coordinated with Developers in fixing defects and monitored the work status till their completion.
  • Development Life Cycle - Requirement Analysis, Testing, Implementation and Support
  • Responsible for analyzing test results for Business and Risk teams to ensure proper functionality of Manual systems.

Environment: HTML, MS Office, XML, COMPASS, SVP(SCS), ECPR, CIV-Sales, CIV-Service, OSMP, WIB UCA(PB), UCA(WFA), CLAMS Tool, DAS, CCAP, FDR, Hogan, Application lifecycle Management (ALM),UFT, Multiple Campaign offers, Provenir, MS SQL Server, Clear Quest (CDTS), Windows XP/7-11, SharePoint

Confidential, WI

Business Analyst


  • Participated in the initial Impact Analysis (ICD-10) for all the critical functions, i.e., Membership & Enrollment, Claims Processing, Utilization Management, Medical Policy, Reporting, Vendor Management, etc
  • Worked with internal team to build out of a high level roadmap and time line to achieve compliance
  • Performed impact analysis on 5010 upgrades and ICD-10 conversions
  • Participated in ICD 9 to ICD 10 codes conversion requirement gathering sessions and created high level business requirement document
  • Prepared product backlog working with product owner and other SME (Subject Matter Experts)
  • Prioritize user stories and assigned to different sprints
  • Facilitated daily stand ups and managed task board with user stories and board
  • Prepared and tracked burn down charts and velocity charts for timely delivery of projects
  • Utilized corporation developed Agile SDLC methodology used SCRUM work pro and Microsoft office software to perform required job functions
  • Experience in designing and defining User Interface Requirements (UIR) and visual patterns by creating wireframes, screen mockups and story boards
  • Prepared 5010 GAP documents involved with 837 and 835 transactions in collaboration with other team members
  • Defined ICD-9 to ICD-10 mapping process using GEMs (General Equivalency Mapping) crosswalk file
  • Created custom mapping between ICD-9 and ICD-10 codes
  • Extracted data from several databases to create a master list of the ICD-9 codes
  • Ran reports using Excel and Business Objects to compare and verify data
  • Conducted Business Requirements walkthrough with the business owners as well as the Technical Stake holders
  • Change Control Process (CCP) - Led the Change Control Process for changes submitted for the BRD once the document was submitted to IT department
  • Documented the UAT Plan for the project and worked with the UAT Team to ensure every acceptance criteria for the requirements has been included in the UAT task plan
  • Maintained the Traceability Matrix table to uniquely trace the identified business requirements to general design to testing as proof that requirements requested have been developed into a solution and that it has been tested and tracked

Environment: Agile, MS Visio, Word, Excel, PowerPoint, SQL, SharePoint 2010, MS Project.

Confidential, San Diego, CA

Business/Quality Analyst


  • Facilitated JAD sessions to collect requirements from system users and prepared business requirement that provided appropriate scope of work for technical team to develop prototype and overall system.
  • Identified processes for developing and documenting detailed business requirements. Data was collected from end-users, and analysts.
  • In depth understanding of the financial concepts like Fixed Income, Bonds and Bond Trading Cycle, Bond Pricing, Equities, Trade Cycle, Derivatives (Options and Futures), Portfolio Management, Sales and Marketing with help of subject matter experts.
  • Gathered business requirements. Interacted with the Users, Designers and Developers, Project Manager and SMEs to get a better understanding of the Business Processes, and analyzed and optimized the process using Rational Requisite pro
  • Created Use-Cases and Requirements documents to document business needs.
  • Requirements were gathered through interactions and meetings and periodic walkthroughs with loan analysts, credit analysts and other potential users of the application.
  • Conducted Use-Case reviews and identified gaps, leading to improvements/enhancements in the same.
  • Created and maintained the Requirements Traceability Matrix (RTM).
  • Worked with the Project Manager on various Project Management activities like keeping track of Project Status, Deadlines, Environment Request, and Compliance Issues.
  • Used Advanced lending solution to verify the customer credit line.
  • Ensured Use-Cases were consistent and covered all aspects of the Requirements document.
  • Maintained the Business Impact Analysis Template (BIAT) to analyze and document the effect of proposed changes on the project schedule and costs.
  • Participated in gathering requirements for the integration of various credit cards functionalities like account boarding, payment processing, collections and write-off.
  • Performed requirements analysis for a large-scale, highly-available, COTS-based infrastructure tracking system.
  • Prepared documents such as Project Scope, Project Vision, Project Success, Business Requirements, Functional Specification, Data Warehouse Process Flow (SQL queries & Crystal Reports) using MS Office (Word, Excel, Visio) and dashboards.
  • Wrote Test Plan and Test Cases according to business requirement.
  • Participated in weekly meeting with the management team and walkthroughs
  • Tested applications and documented results and bugs including documentation of information useful in the debugging process
  • Performed backend testing to validate the data using SQL queries

Environment: JAVA, Oracle, Windows NT, UML, Requisite Pro, MS-Visio, HP Quality Center, CognosJIRA, MS Access, MS Visual Basic, Oracle, SQL, JAVA, J2EE

Confidential, Phoenix, AZ

Business System Analyst


  • Gathered requirements and conducted interviews with business users and Project Manager to understand the needs of the application.
  • Functioned as the primary liaison between the Business line, operations, and the technical areas throughout the Project Cycle.
  • Involved in the Subject Matter Expert (SME) sessions on Capital Market for better understanding of the business.
  • Worked on various applications and Conducted Gap Analysis between “As is” and “To be” process for the applications. Participated in the Logical and Physical Design sessions and developed Design Documents.
  • Created role based matrix for these applications and worked with the developer to create applications supporting these roles.
  • Responsible for defining and designing commercial lending loan approval process which resulted in data collection and analysis compliance
  • Interacted with subject matter experts such as investment managers, loan originating managers and process analysts to gather requirements and goals through and surveys to understand the business process.
  • Provide detailed business and data requirements including complex data mappings
  • Responsible for business process modelling, process mapping
  • Efficiently customized individual portfolio as per client’s need, using portfolio management calculation tools.
  • Created Process flow diagrams to depict the welcome email user receives, the pending documents trigger, follow up status and deny application status.
  • Identify and analyse business problems and defines the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining
  • Conducted Joint Application Development (JAD) sessions with IT groups. Responsible for updating changes in functional specification documents and on-boarding document of each application.

Environment: Microsoft SharePoint, .Net, MS Visio, MS Office, Microsoft Project, UML and Data Stage, Iterative Process Methodology.

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