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Sr. Lead Business System Analyst Resume

Cherry Hill, NJ

SUMMARY:

  • Detail - oriented, organized and efficient Business Analyst seeking a position to utilize my knowledge and experience in a position offering opportunities for personal contribution and professional growth.
  • Lead Business/ Project Analyst with 8+ years of experience in the finance, Consumer Retail & Commercial banking, Investment & Capital Markets, Wealth Management and mortgage domain.
  • 2 + years as a BA Lead, managing teams up to 8 in size.
  • Financial professional who is a self-starter and capable of effectively functioning with minimum supervision. Known for taking initiative and skilled at meeting challenges and deadlines. A team player who's a critical thinker, attentive to detail and produces quality results. Computer proficient. Excellent customer-service approach.
  • Experience of leading a team of 3-6 BA’s. Handled team’s project assignment and scheduling. Created Task list and Task estimates used to set goals and milestones to help project planning.
  • Hands on experience with solid understanding of Business Requirement gathering, Business Process flow, Business Process Modeling and database/data warehouse experience.
  • Managed multiple projects including online banking and loan origination systems.
  • Expert with mortgage banking functionality, document imaging, underwriting, secondary marketing, shipping and accounting
  • Worked on financial services projects: customer loan originations, loan decisions and underwriting rules, loan documentation, and loan payment projects to enable multi and recurring payment options for customers like credit/debit cards and deposits.
  • Strong experience in working in key phases of the Software Development Life Cycle(SDLC) such as the Planning, Analysis/Design, Development and Testing for the software/system development process.
  • Experience in developing strategies for Extraction, Transformation, Loading (ETL) data from various sources into Data Warehouse and Data Marts.
  • Experience working in review & process mapping directly related to AML Anti Money Laundering/KYC Compliance for Mortgage, Retail, commercial & Investment banking.
  • Experience in credit and lending industry such as commercial lending, retail lending, and loan origination products.
  • Proficient in preparing Business Requirement Document (BRD), Use Case Specifications & Functional Specifications.
  • Strong experience with Scrum methodology and well versed in writing user stories. Highly proficient in writing User stories, creating Use Cases, Use case diagrams, Workflow Diagrams, Sequence Diagrams, and Class Diagrams etc. Extensively used Rational Rose and MS Visio for UML.
  • Experience in Business Intelligence, Data analysis, Data mapping, Data Warehouse, CRM and ERP
  • Expertise in using various tools like RequisitePro and MS Office for requirement gathering, Quality Centre and Clear Quest for Defect Management/Defect Tracking, MS-Visio for UML Diagrams, MS Outlook, IBM Lotus Notes and SharePoint for information sharing.
  • Generated portfolio analysis and P&L reports by performing risk analysis and risk management (Credit Risk, Market Risk, Reinvestment Risk, and Inflation Risk) based on the client investment objectives.
  • Involved in the formulation and implementation of a structured credit policy and related processes to manage and monitor credit risk.
  • Actively used Joint Requirement Planning (JRP), Joint Application Development (JAD) and Rapid Application Development (RAD) session to converge early toward a design acceptable to the customer and feasible for the developers and to limit a project’s exposure to the forces of change.
  • Experienced in multiple Software Development Lifecycle Methodologies such as Waterfall, Spiral, Agile, User Stories, SCRUM and Rational Unified Process.
  • Data warehouse, data Modelling based on client requirement using Erwin also maintenance for ETL(Extraction, transform and Loading)
  • Advanced Business writing skills in writing business requirements document, Use Case specifications, functional specifications, systems design specifications, system requirements specifications.
  • Involved in Test Planning, Test Preparation, Test Execution and Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
  • Experience in User Acceptance Testing (UAT) & documentation of Test Cases. Reported defects using Quality Center.
  • Compelling Multi-Tasking and organizational ability, with the capability to develop and implement strategies.
  • Ability to work cohesively with all Stakeholders to formulate Functional models and prototypes to meet stakeholder expectations, and Workflow optimization
  • Strong Knowledge on MS Office suite (Word, Excel, PowerPoint), MS Project, MS Access, MS Visio, MS SharePoint.
  • Excellent Communication and interpersonal skills. Self-motivated, adaptive and able to work in a team or independently in a deadline-driven environment

TECHNICAL SKILLS:

Methodologies: Agile, Scrum, RUP, Waterfall

Management Tools: Rational Suite, Quality Center (ALM), SharePoint, MS Office

Databases: SQL Server, MS Access, Oracle

Office Tools: MS Project, MS Office, MS Visio

Business Modeling Tools: Microsoft Visio, Rational Rose

Languages: SQL, XML, HTML

PROFESSIONAL EXPERIENCE:

Confidential, Cherry hill, NJ

Sr. Lead Business System Analyst

Responsibilities:

  • Actively involved in Design and Implement customization to packaged software applications (i.e. Encompass, Optimal Blue, Leads 360 etc.) supporting Retail line-of-business.
  • Provides numeric and graphic design support. Recommends improvements in project deliverables. Interfaces with internal and external business and systems areas to analyze, design, and prepare formal business requirements for new systems to address business needs and projects.
  • Lead and facilitated Requirements reverse walkthrough sessions. Lead a team of 3-5 BA’s on course of managing and completing BA responsibilities
  • Develops logic flow charts for new systems development and systems enhancements.
  • Responsible for a major loan accounting conversion initiative to transfer retail loans to the Loan IQ loan

    accounting system.

  • Prepare formal business requirements for new systems to address business needs.
  • Review & Understand packaged software capabilities and features and apply my knowledge to solutions. Closely Work with software vendors as needed.
  • Analyze consumer retail applications to generate profit for the organization while mitigating risk for the company.
  • Work with Perform loan reviews team, ensuring adherence to loan policies and prudent underwriting criteria. Meets with commercial real estate lenders to gather and discuss information for use in analyzing/monitoring prospective and existing loan accounts.
  • Designed for loan origination, processing and accounting for small mortgage finance firms
  • Collaborated closely with investment risk, asset management, actuarial, Treasurer's and finance to deploy comprehensive asset-liability risk models (ALM) for use in analysis of investment strategies
  • Changes in system for the eDisclosures forms as per State & Federal regulation & other regulatory authority.
  • Attended JAD Sessions in order to capture Business rules around Data elements on the User Interface system
  • Conducted interviews with key business users to collect requirement and business process information.
  • Maximize use of resources to meet goals by planning and prioritizing resource allocations to guarantee attainment of key milestones, including tracking success and risk metrics, developing modules to report efficiencies, documenting errors and revenue and ROI parameters, and designing and developing all protocols.
  • Extensively used MS SharePoint for collaboration and tracking of the Defects.
  • Conducted User Acceptance Testing on the application - resolved issues from the participants, prepared and submitted Test Analysis Reports and participated in Product Readiness Review.
  • Collaborated with the QA team to ensure adequate testing of software both before and after completion, maintained quality procedures, and ensured that appropriate documentation is in place.
  • Maintain system documentation. Assist in development of training materials on customization / enhancements.
  • Participated in application & end-user support process. Performed other related duties as required and assigned.
  • Always demonstrates behaviors which are aligned with the organization’s desired culture and values.
  • Conducted interviews with key business users to collect requirement & business process information for loan process including set-up Account, New Loan set-up, Escrow Analysis, Appraisal, Credit, income & Title functionalities.
  • Conducted Weekly meetings to check the progress of project.
  • Comprehensively worked with requirement gathering for Enterprise reporting system using RequisitePro
  • Developed strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products, process and revenue streams
  • Functioned as primary liaison between business line, operations, & technical areas throughout the project cycle.

Confidential , Atlanta

Lead /Sr. Business Analyst

Responsibilities:

  • Involved in business analysis and project management, coordinating between the team members, addressing budget issues and creating test plans according to the business requirements.
  • Managed overhead, profit, expenses, financial reporting, budget development and full P&L responsibility
  • Developed short and long-term account plans as well as conducted forecasting activities, market research and monitoring of competitive activities
  • I Worked closely with cross-functional teams and with distributed system groups, including PMO, to capture financial advisory business requirements for FX and Trade analysis (SDLC).
  • Lead extensive JAD sessions with SME’s, application development team, power users and other stakeholders to understand high level business requirements and refine functional requirements
  • Understand and map the activities and process from trading, accounting and collateral management systems
  • Actively acquired, retained, and maintained all consumer retail products and services of Confidential .
  • Analyzed financial viability of proposed new products and services, defining business models and pricing strategies
  • Created reports with drilled down metrics using real-time analysis, dashboards, analytics and metrics, reporting to executive team
  • Maintained Functional Requirements Documents (FRD) for the Tellers functions & Operations Management applications ensuring that they are current.
  • Worked with the project manager for planning and organizing the project activities, and in communicating with Payment processors, Processor Supervisors & Operations manager and stakeholders of the project.
  • Created and provided Excel reports from SQL query results for business users to utilize for analyzing data integrity issues, accounting issues, and general inquiries
  • Met with various groups, including Processors Team, Cash Supervisor & Operations Manager, for requirements gathering in definition Stage.
  • Working with clients to implement AML/KYC based systems, which includes the defining business requirements, functional requirements, and detection rules for the institution's transaction monitoring, Customer Due Diligence (CDD), and watch list screening systems
  • Understand of Posting, Check payment, ACH, Mortgage, Lockbox, Fraud and Exceptions.
  • Handling/Tracking defect in the Quality center and export in to MS Excel by using filter.
  • Studied and analyzed risks associated with fixed income investment performance, including inflation risk, interest rate risk, currency risk, default risk, and liquidity risk.
  • Retail, lending, and operational regulatory compliance audit and monitoring reviews
  • Performed GAP and Risk analysis of existing system and evaluating benefits of new system.
  • Created Requirement Specification Documents after conducting Interviews with End Users, JAD Sessions and analyzed their current systems.
  • Wrote Test Cases and design test steps according to the requirements specifications in MS Excel
  • Wrote SQL commands and procedures, to check for newly provisioned Mortgage and credit data for consistency and updated invalid fields with proper value.
  • Recommended process or system changes intended to eliminate identified risks or gaps.
  • Managed the change request and analyzed the impact of the change request on the application in regards to Project Plan, Project Scope and Project Schedule.
  • Provided regular verbal and written status reports to IT management and business community; published meeting minutes and maintained project plans.
  • Involved with the Quality Assurance team to develop and design test plans and test cases.
  • Tested the final application for usability testing (UAT) to verify whether all the user requirements were catered to, by the application.
  • Performed UAT testing along with call center managers to make sure that application meets their requirements
  • Worked on ATM transaction processing/options ranging from personalized Fast Cash withdrawals to deposit automation.

Confidential, Clifton, NJ

Business Project Analyst

Responsibilities:

  • Designed the business requirement collection approach based on the project scope and SDLC Methodology.
  • Developed business requirement specification documents as well as high-level project plan.
  • Worked to create Data Mapping Documents and worked with business to write transformation rules
  • Facilitated and managed meeting sessions with committee of SMEs from various business areas including Mortgage Servicing, Loan Monitoring and Asset Management.
  • Did Data cleansing to detect and correct corrupt data. I was responsible for creating and maintain end-to-end data mapping and data conversion spreadsheet.
  • Work with back-office segment to integrate the Accounting and Balancing System into the improved trading system
  • Authored test case scenarios in MS Excel spread sheet and export them into Quality Center.
  • Used MS SharePoint for document sharing and version control.
  • Worked as an Analyst on Channel Unification project, which moved all acquisition channels of Loan originations onto the Empower Platform, including creation of one end-to-end process for loan processing for all mortgage products
  • Prepared risk assessment artifacts for the different deliverables of the project.
  • Attended JAD Sessions in order to capture Business rules around Data elements on the User Interface system
  • Conducted interviews with key business users to collect requirement and business process information.
  • Performed extensive requirement analysis including data analysis and gap analysis.
  • Used RUP iterative process to conduct Data Analysis on the client profile data to find missing data fields in the database and customize them.
  • Comprehensively work with requirement gathering for Enterprise reporting system using RequisitePro.
  • Designed and developed all Use Cases and UML models using Rational.
  • Developed Sequence Diagrams, OOD using UML.
  • Designed and implemented SQL queries for QA testing and report / data validation.
  • Played a key role in the planning, testing, and implementation of system enhancements and conversions.
  • Used SQL, Toad, Data Warehousing and Data Cleansing for the arrangement of customer data.
  • Responsible for mapping of various data elements including business, user-interface, and schema path (services) in coordination with various groups and using various tools like XML spy.

Confidential, Chicago, IL

Business System Analyst

Responsibilities:

  • Liaison with the business community to define business requirements and analyzed possible technical solutions.
  • Developed and implemented processes and tools for requirements gathering, analysis, planning, tracking and delivery using Requisite Pro and Microsoft Visio.
  • Extraction, Transformation and Loading. Metadata architecture was also provided, for
  • Query enhancement and clarification of data relationships
  • Conducted UAT (user acceptance testing). Used MS SharePoint for UAT bug tracking.
  • Imported preexisting Microsoft Word and Excel-based requirements and tests for analysis in MQC.
  • Carried out a thorough target data model assessment and risk analysis
  • Designed and developed Use Case Diagrams, Activity Diagrams, Sequence Diagrams, and Class Diagrams.
  • Conducted workflow, process diagram and GAP analysis to derive requirements for existing systems enhancements.
  • Involved in creating Entity-Relationship diagrams for the design of database.
  • Coordinated activities between business unit & technical staff, developing new methods, policies, & procedures to meet business needs, & acted as primary trainer in education of business unit as it relates to business applications.
  • Assisted QA Team in writing test cases, Data mapping, Data Cleansing, conversion spreadsheets, test plans and tested the final application to verify whether all the User Requirements were catered to by the application.
  • Collaborated with the QA team to ensure adequate testing of software both before and after completion, maintained quality procedures, and ensured that appropriate documentation is in place.
  • Designed and developed the architecture of business intelligence components including data models, ETL, and enterprise reporting. Conducted UAT.
  • Prioritized new features and functionality based on business needs.
  • Identified and documented best practices for the product offering.
  • Extensively worked on MS Access, MS Excel, MS Word, PowerPoint, SQL, MS Project

Confidential, Rockville, MD

Business Analyst (Technical)

Responsibilities:

  • Followed the RUP methodology for the entire SDLC.(Multiple Projects)
  • Gathered Requirements from Managers, Technical Team and Business Users.
  • Conducted JAD Session to understand the Technical requirement flow.
  • Created Master plan document, Prepared Test Plans and guideline for QA Team.
  • Created Data validation status report involving for multiple projects.
  • Created use cases, activity, class diagrams and workflow process diagrams, data flow diagrams involving 6 systems.
  • Wrote Use cases by using requisite pro and sometimes by using MS Word, for simple Use Cases.
  • Create Activity Diagrams and wrote glossary.
  • Conducted Weekly meetings to check the progress of project.
  • Conducted UAT and reported Bugs to Developers.
  • Created Budget forecast reports and savings in term of time and resources.
  • Defining business and functional requirements for AML systems.
  • Involved in the meeting with Business process owners, SME (subject matter experts) and Marketing Team for Requirements gathering in definition stage.
  • Facilitated the Customer in defining the high-level functional requirements and needs.
  • Involved in developing background information, analyzing financial and other information and preparing loan packages for use in the commercial loan approval and review process.
  • Analyzed, Revised and Created Test Plans according to business requirements.
  • Developed Process Model and detailed Business Policies and modified the business requirement document.
  • Worked with software engineers to ensure clear communication on requirements and analyzing defect reports.
  • Facilitated User Acceptance Testing (UAT).
  • Participated in data analysis for verification purposes.
  • Validated the scripts to make sure they have been executed correctly and meets the scenario description.

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