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Business Analyst Consultant Resume

Smithfield, RI

SUMMARY:

  • Experienced Management and Information Systems professional with in - depth business, management and information systems experience . Skilled in Financial Services, Vendor Management, Analytical Skills, and Customer Service. Expertise in understanding business processes resulting in the design and implementation of effective technology solutions. Highly motivated, goal-oriented achiever with a focus on meeting and exceeding personal and professional goals.
  • SOFTWARE APPLICATIONS & SYSTEMS EXPERIENCE
  • MS Office MS Project Microsoft Access Visio
  • SQL Tableau Agile Methodology Data Anlaytics
  • QuestionMark (Survey and Evaluation Tool)
  • SumTotal (Learning Management System)

PROFESSIONAL EXPERIENCE:

Confidential, Smithfield, RI

Business Analyst Consultant

  • Analyzed and documented workflows to identify and recommend process improvements which resulted in scalability and efficiency in implementing learning solutions.
  • Led data analysis and reporting efforts on projects to communicate operational metrics to business leaders and stakeholders to measure and evaluate the effectiveness of projects.
  • Proficient in Excel, SQL, Tableau and/or MS Access to interpret data to draw conclusions for managerial action or strategy.
  • Part of an Agile team to implement changes to the skill matrix tool for phone representatives. Gathered requirements from the product owner and service managers, managed user stories and led daily stand-up meetings.
  • Project Manager for Personal Investments Learning and Development organization to support and successfully implement upgrades and enhancements to vendor and internal applications.
  • Worked with product directors and program managers to manage the upgrade of existing products and/or implementation of new products which included enterprise regulatory and compliance trainings.

Confidential, Smithfield, RI

Business Analyst Consultant

  • Provided technical leadership to manage and support existing internal and external applications to resolve and troubleshoot issues.
  • Analyzed, communicated and recommended technology solutions to meet end user requirements for Learning and Development projects resulting in a positive end user experience.
  • Identified new solutions and technologies with our software applications to meet business strategy.
  • Acted as a liaison with the Corporate Technology Group to maintain business focus, standards and processes to the Personal Investments Learning and Development organization.
  • Developed and executed UAT plans which resulted in the successful implementation of upgrades and enhancements for internal and external applications.
  • Communicated and interacted with all levels of the organization at both the technical and non-technical level to provide system support with internal and external applications.
  • Served as a team mentor to coach, guide and educate on technology, policy and procedures.

Confidential, Franklin, MA

Manager

  • Generated service fee revenue of $218K annually and improved customer service by implementing Internet based customer-ticketing software at 64 theatres.
  • Implemented centralized credit authorization technology, reducing credit card processing fees from 4.5% to 2%. Resulted in an annual savings of $150K.
  • Reduced telecommunication expense by 20% by implementing a Wide Area Network and eliminating over 260 phone lines.
  • Improved field service to 100+ locations by implementing and managing a centralized Help Desk and an on-site hardware maintenance initiative.
  • Member of corporate systems steering committee, responsible for maintaining proper business focus and aligning IT resources with critical priorities. Successfully executed tasks to meet the desired results.
  • Coordinated the effective business and technology transfer of 52 cinemas to Regal Entertainment Group.
  • Field leader of a 10-member revenue audit team to evaluate processes, identified weaknesses and recommend solutions resulting in an immediate savings of more than $500K to the corporation.
  • Managed multiple vendors on the installation of theatre systems at 20 new locations resulting in successful on time openings.
  • Implemented and coordinated theatre system upgrades at 93 theatres to provide security compliance.

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