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Sr. Business Systems Analyst Resume

Columbia South, CarolinA

SUMMARY:

  • Around 8+ years of experience in/as Business Analysis, Agile Product Owner and Project Management.
  • Support an Agile Software Development process, working in conjunction with end users/stakeholders and technical delivery team.
  • Work closely with counterparts in Product Management to align on the Vision, Program Backlog, and Roadmap.
  • Acting as stakeholder of specific product backlog items, work closely with development teams to ensure the output to be aligned with expectations.
  • Being the voice of the customer and providing a business perspective on value during day - to-day development.
  • Skilled in Analysis and Design with experience in creating Use Cases, Class Diagrams, Activity Diagrams, State Diagrams, Sequence Diagrams, Unified Modeling Language (UML) using MS Visio and Rational Rose.
  • Experience in problem solving and skilled at analyzing/eliciting business needs and transforming them into technical designs, applying technical skills and business knowledge to achieve sound results.
  • As Business Systems Analyst expert in obtaining a grasp of the business process and acting as a bridge between the Business Management and the Development Teams.
  • Processed maps, activity diagrams, business rules, vision, stakeholder requirements, (UML diagrams and Use Case specifications) using appropriate software such as, MS Visio, MS Word.
  • Knowledge of Business and Technical documentation - Project charter, Product Definition Document (PDD) Expert in preparing Business Cases (SWOT Analysis, Cost Benefit Analysis (ROI), Risk Analysis), Confidential Analysis (AS IS TO BE).
  • Understanding of API message format, e.g. XML
  • Create and manage features that can be turned into technical development stories for the analytical application development team.
  • Collaborated with cross-functional teams to gather business requirements related to ongoing development using both Agile and Waterfall SDLC.
  • Ability to handle Risk Management and take actions accordingly and ability to deliver product as per the required scope, schedule and cost
  • Excellent in working under pressure and delivered expected results and experience working with vendors (Request for Proposals).
  • Effective in strategically enabling enterprise and e-Business solutions, while working with cross-functional, cross-organizational teams.
  • Experience in onshore and offshore project along with efficiently Handle many projects simultaneously.
  • Expertise in broad range of technologies, including business process tools such as MS Excel, MS Access, MS PowerPoint, MS Share point, MS Visio and Rational Suite.

TECHNICAL SKILLS:

Operating System: Win 95/98/NT/2000/XP, UNIX

Software/Database: MS-Access, SQL, SQL ServerMS Office Suite: MS Word, MS Excel, MS PowerPoint, MS Project, MS Access

Project Management Tools: MS-Project

Methodologies: SDLC, SQL, SDLC, FRD, Business Process Modeling, Object, Rational Unified Process (RUP), Unified Modeling Language (UML), Rapid Application Development (RAD), Joint Application Development (JAD), MS SQL Server. CRM Products including Sales Force, Project management, Operation Management, Planning, Sales & Supply chain & logistic.

PROFESSIONAL EXPERIENCE:

Confidential, Columbia, South Carolina

Sr. Business Systems Analyst

Roles and responsibilities

  • Migrating data to new systems, including transitioning from paper to digital records.
  • Responsible for the Analysis, Design, Requirements gathering, Testing, Debugging, Integration, Maintenance and support of Palmetto’s web-based products eServices and RRB (Rail Road Medicare Beneficiary) portals.
  • Responsible for maintaining Product Backlog, prioritizing needs, overseeing development stages, evaluating product progress at each iteration in Version One.
  • Interacting with various Business groups, Stakeholder, Medicare Part A and B Providers, Internal customers and users to analyze and develop various documents various vision documents with functional, non-functional and technical requirements.
  • Technical Understand the functionality of our platform tools, including our API’s and the platform infrastructure.
  • Manage and develop product backload items as well as monitor/write user stories and establish Acceptance criteria to make sure exact business needs are met.
  • Participate in Confidential analysis and identify opportunities for improving business processes through information system changes.
  • Defining short and long term product Vision and communicating it to the development team and stakeholders.
  • Interviewing end users to gain insight into product use.
  • Product Demos with different stakeholders and users to get feedback for product improvement.
  • Managing and monitoring product KPIs.
  • Identifying, defining and documenting business needs and objectives and operational procedures. Tracking and fully documenting changes for functional and business specifications.
  • Conducting requirements walk-through sessions and Business, Development and Testing teams on various Medicare projects for Claims processing to ensure that the HIPAA (Health Insurance Portability and Accountability Act) Compliance guidelines are met.
  • Documenting customer business functions and processes in the tool VersionOne. Updating system information, documenting JAD sessions and obtain Sign-Offs from JAD participants.
  • Design Use Case Diagrams, Activity Diagrams, Swimlane Diagrams, Network Diagrams, Sequence Diagrams and Web prototypes (Mockup’s/Wireframes) for web-based applications.
  • Facilitate and participate in daily development and testing status meetings to make sure everything is on track without any impediments, also participate in Scrum Ceremonies to give feedback on sprint achievement and ensure sprint goals are met.
  • Participate in periodic review and tracking project progress with stakeholders and users. Follow up to make sure the product deliverables are as per the vision document by conducting UAT testing, writing UAT Test cases, System testing of modules and monitor until requirements gets released.
  • Work on new solutions/metrics on the project to modernize existing eServices and RRB (Rail Road Medicare Beneficiary) application features.

Environment: VersionOne, MS Word, Excel, MS Powerpoit, SQL, MS Visio, API, UML, Microsoft SharePoint, HTML, XML, CSS, Agile/Scrum, JavaScript, Jquery, Oracle DB, Microsoft Office Tools.

Confidential, Birmingham, Alabama

Sr Business System Analyst

Roles and responsibilities

  • Migrating data to new systems, including transitioning from paper to digital records.
  • Expert in Advanced Microsoft Excel, Pivot Tables, Tableau, SAS, SQL.
  • Managed the planning and development of design and procedures for metrics reports.
  • Developed new reports and performed analysis to efficiently achieve objectives.
  • Successfully interpreted data to draw conclusions for managerial action and strategy.
  • Used statistical techniques for hypothesis testing to validate data and interpretations.
  • Presented findings and data to improve strategies and operations.
  • Proposed solutions to improve system efficiencies and reduce total expenses.
  • Optimized data collection procedures and generated reports primarily through Tableau on a weekly, monthly, and quarterly basis.
  • Used advanced Microsoft Excel to create pivot tables, used VLOOKUP, and other Excel functions to generate desired reports.
  • Experience in Data Modeling, Data Mining/Data Warehousing.
  • Maintained required legacy data and legacy systems and also disposed legacy data and legacy systems that are no longer needed.
  • Maintained data and information in superseded formats or systems.
  • Experience around converting or migrating data and information to new formats or systems.
  • Identify documents for scanning and capture into new system.
  • Determine which controls and functionality are required to support it in the new system.
  • Understand the ‘lifetime’ of legacy data and information, and its relationship to newly-created data or information to determine needs and limitations for back-capture.
  • Management arrangements for:
  • Source paper documents, once scanned.
  • Legacy paper documents which are not scanned, Including search, accessibility, security, retention and destruction or transfer to State Records.
  • Identify data for migration to the new system and determine which controls and functionality are required to support it in the new system.
  • Management arrangements for legacy data which is not migrated - including search, accessibility, security, retention and destruction.
  • Implementing a completely new system; Dependencies between this new source of data, particularly any requirements to integrate or merge datasets for analysis.
  • Given a new service is commenced, worked on potential for re-purposing; value of new data for informing decision making in other operational areas.
  • Continuity or preservation of data/information required long-term.
  • Invoke changing the format, storage medium, or transferring to Digital State Archives; Management arrangements for legacy data which is not transferred - including search, accessibility, security, retention and destruction.
  • Particular requirements for future format conversions or system migrations that may be required to support long-term preservation.

Environment: MS Word, Excel, SAS, Tableau, PPT Oracle, SQL, MS Visio, MS Project, Rational Unified Process (RUP), Quick Test Pro (QTP), Dreamweaver, HTML

Confidential, San Francisco, California

Sr. Business Systems Analyst/Product Owner

Roles and responsibilities

  • Own the development of the product strategy and vision supported by internal and external analysis.
  • Define the product roadmap based on the strategy and vision ; manage prioritization .
  • Provide week-to-week tactical objectives to scrum team, and provide quick JIT decisions to system level questions and defect triage.
  • Possibly work with 3 rd party system integrators to drive process on schedule and on budget .
  • Preparing design documents for a Project called Costing Project .
  • Led standing team 12 to 20 team members in size to help build and maintain continuous build and deliverable software in increments. Supported Global teams, worked with extended core team members who are spread across Brazil and India.
  • Partnered to work with application owners, project managers, resource managers, product owners and team for prioritization and clarification of the work handled by the team.
  • Built a team environment with team members working together towards common goal and focusing team morale.
  • Tracked iteration and released progress, maintained RTC (Requirements Traceability Matrix) and visual boards to reflect team progress on committed work.
  • Identified and remove roadblocks to continue delivering workable software.
  • Ensured the team understands their roles, responsibilities, commitment in every iteration.
  • Continuously adapt, learn and work with the team in line with agile best practices.
  • Facilitated JAD sessions to come up with the requirements of the project.
  • Facilitated requirement-gathering sessions using questionnaires and prototyping techniques such as Wireframes, Page Mock-ups and Screenshots using Visio, Dreamweaver and HTML for UI Designer.
  • Involved with activities such as status reporting, milestones, and resource allocation.
  • Manage weekly and monthly sprints as Product Owner in Agile environment using Jira.
  • Recommend architectural improvements, design solutions and integration solutions.
  • Develop quarterly matrices on the progress for the scrum teams and present to senior management.
  • Drive and own backlog grooming and management, prioritize the iteration and drive acceptance testing and delivery of iteration.
  • Manage the release plans for scrum teams including developing and gaining acceptance for yearly sprint cadence.
  • Collaborate with cross-functional teams to gather business requirements related to ongoing development using Waterfall SDLC.
  • Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle

Environment: MS Word, Excel, PPT Oracle, SQL, MS Visio, MS Project, Rational Unified Process (RUP), Quick Test Pro (QTP), Dreamweaver, HTML

Confidential, Charlotte, North Carolina

Business Systems Analyst

Roles and responsibilities

  • Preparing design documents for a Project called CAR ECP Project .
  • Developed transparency of the agile operation to the Business Partners through Iteration and Project Reporting and Reviews.
  • Skilled in providing servant leadership , removing impediments to progress, ensuring the team does not over commit , facilitating meetings and keeping the team moving forward.
  • Conduct regular backlog grooming sessions with scrum teams.
  • Optimized team performance and ensured a healthy backlog of requirements , including being able to judge story quality and readiness, accepting only those stories that meet the minimum quality for inclusion in an Iteration
  • Formulated Business Requirement Documents (BRD), Functional Requirements as required .
  • Helped design and develop applications for Project platform base design.
  • Created Use Cases Diagrams, Use Case Narratives using UML modeling tools such as MS Visio.
  • Monitored and reported on the status of project efforts as well as developed metrics and historical data for analysis and continuous improvement initiatives
  • Led the retrospective process and encourage team honesty and transparency
  • Facilitated requirement-gathering sessions using questionnaires and prototyping techniques such as Wireframes, Page Mock-ups and Screenshots using Visio, Dreamweaver and HTML for UI Designer.
  • Created and reviewed Test Plans & Test Cases based on business requirements .
  • Was involved with activities such as status reporting, milestones, and resource allocation.
  • Defined Business Rules based on the understanding of the existing system and inputs from the business users and stakeholders.
  • Collaborate with cross-functional teams to gather business requirements related to ongoing development using Waterfall SDLC.
  • Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle
  • Hands of knowledge working under pressure and delivered expected results and experience working with vendors (Request for Proposals).

Environment: MS Word, Excel, PPT Oracle, SQL, MS Visio, MS Project, Rational Unified Process (RUP), Quick Test Pro (QTP), Dreamweaver, HTML

Confidential, Menlo Park, California

Business Systems analyst

Roles and responsibilities

  • Take responsibility for the development of ongoing enhancements, create and prioritize user stories with agile teams.
  • Working within an agile framework to deliver product in fortnightly sprints, prioritizing development team’s work with Scrum or Kanban.
  • Created effective goals, established priorities, and planned well in order to produce quality work.
  • Created Executive Dashboard sourcing heterogeneous sources extracting 15 Million records with decent performance.
  • Used Tableau URL Actions to navigate from the main Dashboard to detail Reports
  • Involved in Member Disenrollment Hypotheses in identifying key data elements required for these project.
  • Created Advanced Charts using Tableau Desktop like Box and Whisker plots, Bullet charts, Waterfall charts for measuring the Sales growth by different departments within the company
  • Involved in Extraction, Transforming and Loading ETL data flows to creating mappings/workflows to extract data.
  • Worked on domain areas including Sales Marketing, Member, Product, Health Claims, Provider, Medical Management, Call center and Pharmacydata by using various joins and blending options in Tableau to find out the key elements.
  • Identified the data sources and data sets identified for Member Retention along with the probability of data usage and quality for purposes of modeling Member Retention.
  • Worked on solving performance and limit queries to the workbooks that when it connects to live database by using a data extract option in Tableau.
  • Created and edited the update schedules, managed scheduled update tasks on Tableau server.
  • Created Tableau dashboards using advance charts, drill downs, stack bars, bar graphs, scattered plots, geographical maps.
  • Created action filters, parameters and calculated sets for preparing dashboards and worksheets in Tableau.
  • Publishing customized interactive reports and dashboards, report scheduling using Tableau server.
  • Developed and drive the migration process, scheduled refresh and repointing instructions implementation of best practices and standards for the team.
  • Worked on migration of dashboards on UAT to DEV environment.

Environment: MS Word, Excel, PPT Oracle, SQL, MS Visio, MS Project, Rational Unified Process (RUP), Quick Test Pro (QTP), Dreamweaver, HTML

Confidential

Business analyst

Roles and responsibilities

  • Strong SAS Programming experience in Health care, Retail and Pharmaceutical industries.
  • Strong SAS programming background for creating, maintaining existing code, ad hoc reporting and supporting the reporting functions.
  • Worked with the marketing department to develop marketing campaigns for customer acquisitions that involved liaising with third party Data Providers, setting up internal IT systems and Campaign data analytics.
  • Expertise in using various SAS report generating procedures such as: PROC REPORT, PROC FORMAT, PROC GPLOT, PROC GCHART, PROC COMPARE, PROC EXPORT, PROC SQL, PROC FREQ, PROC MEANS, PROC TABLATE, PROC TRANSPOSE, PROC COPY, PROC SUMMARY, PROC IMPORT.
  • Generated reports using PROC REPORT, DATA NULL and PROC TABULATE for customized report writing.
  • Generated daily, weekly and monthly reports using PROC REPORT and SQL.
  • Experience in requirement gathering, analysis, planning, designing, coding and unit testing.
  • Experience in SAS to extract data from a variety of operational data sources on multiple platforms, and build a data warehouse and data marts that integrate the extracted data.
  • Experience in using SAS to read, write, import and export to another data file formats, including delimited files, Microsoft Excel, PDF and MS Access tables.
  • Additional experience includes using Procedures, Graph, Macros, Data Step, SQL, and Data Mining, extracting internal/external data including cleaning and validation, use of formats and in formats.
  • Achieved an help increase in revenue by 12% with the help of management and Business ideas
  • Gathered various requirement matrices from business analysts and design business models.

Environment: MS Word, Excel, PPT Oracle, MS Visio, MS Excel, MS Project.

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