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It Business Analyst Resume

Charlotte, NC

SUMMARY:

Highly motivated professional with over 10 years of experience working as a Business Analyst and Information Technology consultant; Key contributor to the success of numerous multimillion dollar projects which relied on my expertise and ability to identify, document and effectively communicate complex business requirements in order to achieve target state objectives; Consistently able to demonstrate sound analytical and technical expertise regarding emerging practices and overall business strategies; Strengths include an exceptional ability to capture implicit details and to thoroughly assess business process gaps while recommending methods for resolving complex issues.

SUMMARY OF PROFESSIONAL SKILLS:

  • Requirements Gathering
  • Business Process Improvement
  • Risk Assessment
  • Project Management (SPIRA, JIRA, MS PROJECT)
  • Audit & Compliance Procedures
  • Change Management Procedures
  • Process & Visio Flow Mapping
  • Critical Operations Mapping
  • Root Cause Analysis
  • Build / Deploy Processes
  • Lead Analyst for Mobile Technology Releases
  • Tier 1 Technical Support (post implementation) - Desktop and Mobile Environments
  • Beta Testing (user groups)
  • BMC Remedy ITSM
  • HP Suite /QC
  • Business Requirements
  • Confluence
  • Content Management
  • Functional Specifications
  • Business Cases Development
  • Standard Operating Procedures
  • Service Level Agreements
  • Project Definition Documents
  • IT Run Books (Play Books)
  • User Stories
  • Test Cases
  • Technical Release Notes
  • Technical Writing (Certified)
  • Wireframes
  • Mobile UX design

TECHNICAL KNOWLEDGE:

  • Microsoft SQL 2012
  • MS SharePoint (2007/2010)
  • MS 2007/2010 Office Suite
  • Microsoft Project
  • Microsoft Access
  • Data Mapping
  • Enterprise Risk Architecture Systems Data Analysis
  • .Net CRM iOS and Android Devices Integration
  • MyApps
  • Azure Active Directory Application Proxy (Azure AD App Proxy)
  • Multi: Factor Authentication (MFA)
  • Systems and Application Upgrades, Patches, Configuration Changes

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

IT Business Analyst

Responsibilities:

  • IT Analyst responsible for working with the Earthlink and Confidential migration teams to migrate data from multiple source applications (7 system stacks), into the target WINbiz suite of applications. This migration includes decommission of billing systems and provisioning / customer support systems tied to each. Target systems include Products, Billing, Sales, Inventory, Provisioning, Order Processing, Customer Resource Management application, Trouble Ticketing (BMC Remedy), Dispatch Management and Network Operations.
  • Perform expansive IT testing to ensure data integrity and system functionality meets IT and Business standards once data is migrated over from legacy systems to the WINbiz suite of applications.
  • Tract defects and create incidents (using SPIRA) and work with the IT Development team to remediate any issues found during testing cycles.
  • Wrote and completed over 500 regression test cases for pre-mock and post-mock testing.
  • Perform SQL queries to validate data mapping and complete data validation
  • Identify and communicate root cause for data discrepancies and work with various teams to resolve issues

Confidential, Charlotte, NC

Lead IT Business Analyst

Responsibilities:

  • IT Analyst responsible for leading mobile platform initiatives such as new features, enhancements, and bug fixes for iOS and Android devices. This includes active participation in the entire application lifecycle - Concept, Design, Testing, Release, and Post Implementation Support.
  • Coordination and facilitating daily Sprints with Application and Database Development teams to ensure project goals are on tract and any identified issues are prioritized
  • Utilizing JIRA to manage multiple Epics, Stories, and Subtasks to plan and track agile development tasks for current and upcoming requirements, enhancements, and bug fixes
  • Routinely engaging and meeting with business stakeholders to elicit and refine requirements for various mobile technology initiatives
  • Create conceptual designs for Mobile UI (User Interfaces) using industry standard tools and technologies. i.e. Wireframes and Visio
  • Demonstrate conceptual designs to Business users to get their input and to ensure that expectations are being met as documented in the business requirements
  • Create Test Scripts and Test Cases to upload and track in SPIRA
  • Working post production trouble tickets using Remedy. Reaching out to business and IT contacts to resolve issues, refine requirements, and implement fixes for upcoming releases
  • Work with development team to implement fixes for Remedy incidents
  • Coordinate Beta Testing with user groups to test new software features or enhancements prior to official release
  • Perform QA testing on code updates in the test environments
  • Coordinate UAT with the business to ensure requirements are met and get sign-off for changes in the production environments
  • Facilitate requirements sessions with the business to elicit and capture new requirements or small enhancement
  • Plan and facilitate demos to demonstrate completed requirements and get business input for additional changes required final UAT sign-off
  • Work with and development to create user guides and confluence wiki pages for end users
  • Work with business process team to ensure business is fully aware of new features/functions and changes to current processes
  • Work closely with project manager and IT stakeholders to plan for deployment of new features/functions to over 3,0000 field technicians
  • 2nd level support for issues concerning mobile applications or access to the mobile environment (i.e. Multi-Factor Authentication (MFA); helped users set up MFA
  • Access impact to users and escalate issues to appropriate group for resolution
  • Provide technical expertise to end users for the WINanywhere app which allows remote login to a variety of Confidential applications using their mobile device or PC
  • Document IT specifications using Confluence (owning the documentation space, ensuring it is up-to-date, organized neatly in accordance with standards and contains all relevant information for IT requirements

Confidential, Charlotte, NC

IT Business Analyst

Responsibilities:

  • Worked with Payment, Clearing, and Settlement systems Risk Committees and LOB SMES to review and analyze resolution planning criteria and address regulatory requirements for three project work streams (risk & exposures reporting, license & agreements, and contingency planning)
  • Performed data analysis to understand, on a material entity basis, obligations and exposures associated with Payment, Clearing, and Settlement activities, and to determine bottom line data required for aggregate reporting
  • Participated in requirements review sessions with reporting SMEs to validate and document upstream, downstream data dependencies and interdependencies for reporting initiatives
  • Created current/target state business process flows to show Business as Usual processes for capturing, tracking, and updating resolution critical information
  • Developed high level implementation plans, process models, and reporting mock-ups
  • Compared data from core banking and middleware reporting systems using Excel skills to sort, filter, and create pivot tables for analysis and review with project stakeholders
  • Facilitated sessions with Payment, Clearing, and Settlement systems SMES, executive leaders, and risk committee representatives to validate gaps and develop tactical solutions for closing gaps
  • Worked with audit firm to complete reporting capabilities assessments, document self-identified audit issues, and develop high level plans for next phase project/remediation efforts
  • Successfully obtained sign-off from Executive Leaders and project sponsors to further engage LOB technology/business SMEs in order to begin implementation of next phase projects to develop risk reporting and contingency arrangement solutions

Confidential, Charlotte, NC

IT Business Analyst

Responsibilities:

  • Elicited, analyzed and documented business requirements for complex financial reporting systems
  • Perform feasibility analysis and recommend alternative solutions
  • Engaged in negotiations to help prioritize deliverables for project strategies
  • Evaluated and documented change requests for enhancements to reporting features and changes to business requirements
  • Queried reporting data and performed analysis for target state infrastructure requirements
  • Created data mapping documents for data conversion from SQL to Oracle platform
  • Created Test Scripts for User Acceptance Testing (UAT) and reviewed testing defects/issues
  • Facilitate and/or provide input for JAD / RAD / QA testing sessions
  • Create dashboard reports and status reports for upper management and project stakeholders

Confidential, Charlotte, NC

SR. Quality Assurance Analyst / Project Coordinator

Responsibilities:

  • Partnered with Business Stakeholders and Project Team leads to develop and successfully implement a strategy for migration of 1,000+ Line of Business and Enterprise desktop application from Windows XP to Windows 7 environment.
  • Planned and implemented testing activities for Windows XP, Windows 7 desktop applications and Web Based applications
  • Coordinated UAT testing by assigning test scripts, assigning test data, and defect retesting
  • Identified, tracked and managed remediation activities for defects discovered during testing by submitting incident/change tickets to the Desktop Engineering
  • Engaged Business Systems Analysts (BSAs) to validate actual test results against expected results
  • Worked with Desktop Engineering team to validate data e.g. number of active users for web based and desktop application via DNS and FTP queries of private networks
  • Tracked and reported testing and software implementation status for 1,000+ desktop and virtual applications
  • Facilitated all procedures from the UAT phase to the Windows 7 Production phase
  • Interacted with and provided testing status updates to management and support teams for Security, Investment, and Trade applications
  • Coordinated and managed assignments of Windows 7 configured Virtual Machines
  • Managed set up of Microsoft Active Directory security groups required for app installs and testing
  • Coordinated application package releases to Windows 7 test and production environments
  • Provided quality assurance for desktop, virtual, and Citrix (web based) applications
  • Coordinated and facilitated testing efforts with off-shore teams
  • Researched product information to determine compatibility, available upgrades from vendor
  • Attended routine meetings lead Project Manager to provide status of migrations and discuss software applications scheduled for decommission or upgrades

Confidential, Honolulu, HI

Sr. Business Analyst

Responsibilities:

  • guides to assist in change management and overall adoption of new systems, processes and procedures Collaborated with IT project team and subject matter experts to establish the organizations technical vision and develop an understanding of business problems and technology improvement initiatives
  • Elicited complex requirements (business, functional, and technical) using interviews, document analysis, requirements gathering sessions, business analysis, tasks and workflow analysis
  • Acted as a liaison among stakeholders for legacy system data migration efforts and development of custom reports
  • Developed clear, concise project documentation including business requirements documents, User Acceptance Testing documents, User Interface prototype mock-ups, and system guides
  • Planned, implemented, tracked UAT testing procedures to identify issues and areas for improvement
  • Created end user documentation and

Confidential, Honolulu, HI

Technical Writer

Responsibilities:

  • Collaborated with Developers and SMEs to gather functional requirements for emerging IT projects
  • Documented functional design specifications for Java-based enterprise applications that provisioned services to telecommunications customers
  • Document business logic for existing applications (work flow diagrams, Unified Modeling Language, and sequence diagrams)
  • Created custom SharePoint project sites with collaborative workspaces for reporting development issues and tracking remediation of defects

Confidential, Charlotte, NC

Business Process Consultant

Responsibilities:

  • Hired as consultant to work with Network Shared Services team supporting enterprise communications platforms i.e. video conferencing and initiatives for improving business / technology processes
  • Acted as the liaison between technology staff and internal customers to determine project requirements
  • Wrote Standard Operating procedures and functional/technical work stream procedures to capture current and target state process and requirements and identify opportunities for improvement
  • Created Project Definition Documents and developed Business Cases required to obtain project funding
  • Worked with Business Analyst to document target state roadmap and recommend business solutions
  • Coordinated and tracked migration project plan and deliverables
  • Successfully completed tasks required to hand-off roadmap and business cases to Project Manager

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