We provide IT Staff Augmentation Services!

Business Analyst Resume

Northfield, IL


  • 7 plus years of Business Analysis experience in Information Technology and Insurance Sector.
  • Strong experience in project management tools like Microsoft Project, Word, Excel, Power Point, Outlook, and Visio for status reporting, project updates and project planning.
  • Experience in working with SDLC methodologies RUP (Rational Unified Process), Waterfall and Agile Scrum.
  • Sound knowledge of sales and marketing requirements of a global CRM system with excellent organizational, analytical, problem solving, planning and decision making skills
  • Organized and participated in Joint Application Development (JAD) and Joint Application Requirement gathering (JAR) Sessions
  • Strong experience with SharePoint, .Net, Business Java, PeopleSoft and SAP based applications.
  • Experience in developing Business Requirement Documents (BRDs), functional Design Documents, business process flows and flow charts.
  • Effective Project Scope Change Management and Configuration Change Management
  • Organized weekly Project Status and Task Review meetings
  • Well versed in working in a complex environment including onshore - offshore model.
  • Maintained constant communication with project team manager to report progress, identify issues, and allocate resources.
  • Expertise with UML tools, Swim lane diagrams applied for developing Use Case Diagrams, Activity and Sequence diagrams.
  • Excellent skills in writing Business Requirement Documents, Functional Requirement Documents, Systems Design Specification, Workflows and diagramming skills for drawing UML diagrams such as State diagrams and Class diagrams.
  • Proficient in developing efficient business relationships with various client teams in order to process and support requirements, develop tactical and strategic plans to implement technology solutions, and effectively manage client expectations.
  • Experience working with Reporting Packages, such as; Oracle Reports, Jasper Reports, Cognos, Business Objects
  • Extensive exposure to Software Development Life Cycle (SDLC) phases including Initiation, Planning and Design, Execution and Construction, monitoring and control and closing.
  • Expert in metrics development to measure performance
  • Well versed in creating project plan and task tracking, and resource utilization
  • Expert in analyzing existing operations and implementing effective systems, strategies and processes to improve organizational performance.
  • Excellent presentation skills and well experienced to present results to senior management
  • Ability to adapt in a rapidly changing, fast-paced work environment
  • Experienced in IT project budget analysis, outsourcing strategies and contract management with skills in writing proposals.
  • Expertise to prioritize projects and handle multiple tasks in meeting business objectives.
  • Excellent Interpersonal and Customer Relational Skills, proven Communication, Organizational, Analytical, Presentation Skills and Leadership Qualities.


Confidential, Northfield, IL

Business Analyst


  • Supporting all phases of a project lifecycle from analyzing business requirements to performing testing activities through production delivery.
  • Acting as a liaison between departmental end-users, technical staff and consultants throughout the various phases of the project lifecycle.
  • Assist with the creation, organization and documentation of business requirements and development of use cases. Gain understanding of the business process and systems.
  • Create the Requirements Document for business signoff.
  • Create the functional section of the Design Document. Collaborate with team members to provide and maintain documentation of design elements to include high level process flow, navigation, screenshots, and reports if applicable.
  • Lead the system test effort by creating a Test Plan to ensure requirements coverage, develop and execute test scripts, defect administration and report testing related statistics. Also assisted with Browser testing for web related project.
  • Supported business users during user acceptance testing setting up test data, user provisioning and defect resolution. Report testing related statistics, status reports daily basis.
  • Assisted in facilitating user meetings and document meeting summaries and decisions.
  • Filled in for the Project Manager’s absence by taking the lead where needed.
  • Collaborated with the technical staff on developing prototypes/POCs of proposed solutions.
  • Consult with the User Experience team in applying usability standards for web application design.
  • Supported the development of training curriculum, job aids and user training.
  • Perform other duties as assigned on daily basis.

Ebay Inc, San Jose, CA

Business Analyst/Design Engineer


  • Drives proposal reviews and assessments to ensure:
  • The business drivers and high level requirements are captured for the impact assessment.
  • High level estimates (effort, resources and budget) are developed for review by the requestor.
  • Partners with key project stakeholders (Technology, Business Partners) to refine the functional requirements in alignment with the scope of the project, the expected timeline and quality objectives.
  • Partners with Business Partners to ensure the BRD are/is accurate and complete.
  • Responsible for working closely with the core project team (Business Partners and Technical Lead) to deliver the Detailed Requirements Document (DRD).
  • Worked on securing customer facing web based applications and customer portals.
  • Partners with technical team (Technical Lead, Shared Services Team) to define the functional design specifications.
  • Partners with technical team to define system integration scripts and production hand-off document (PHD)
  • Reviews and approves project deliverables, such as the technical specifications and test plans
  • Coordinates with various teams (Vendor/TCOE/Business Partners) for functional and systems integration testing.
  • Supports issue investigation and resolution during the testing phase (system integration testing, regression testing, performance testing, user acceptance testing)
  • Provides support to Business Users to enable them to execute the UAT.
  • Designed and developed Use Cases, Activity Diagrams, and Swim lane diagrams, using Unified Modeling Language (UML), and with Rational Rose.
  • Maintains project documentation in project repository (Project SharePoint Site) to reflect current updates and promote documentation current state.
  • Proactively identifies, and escalates external functional dependencies to the Project Manager and works with project team to resolve.
  • Proactively identifies and escalates key risks and issues to the Project Manager and works with project team to resolve.
  • At the end of Design phase, provides effort estimate to Project Manager to establish the Level 1 estimate for effort and schedule.
  • Supports Project Manager to communicate the scope, dependencies and impact/risk to the production environment for the release coordination to the Release/Change Management Team.
  • Provides subject matter expertise to assess the impact of proposed scope changes (CRs) on the project deliverables (effort estimate).
  • Prepared weekly and monthly status reports and score cards to share with senior project managers.
  • Created monthly power point project status reports to show progress to senior leadership.
  • Partners with Project Manager to collaborate with Operations team throughout project lifecycle to ensure seamless transition through knowledge transfer and the production hand off document (PHD) process.

Environment: MS Outlook, MS Office, ADDM, CMDB, Firewall Tracker, Rational Rose, Rational Requisite Pro, Rational Clear Quest, SharePoint, HTML, MS Project, MS Office, Macromedia Flash, M.S. Visio, M.S. Project, Dreamweaver, J2EE, SQL

Confidential, Bloomington, IL

Business Analyst


  • Developed the scope and vision documents that defined the primary goals, objectives and scope of the project.
  • Gather business requirements through interviews, JAD sessions and observations and created the Business Requirements documentation for building UI for viewing data through Guidewire Policy Centre.
  • Created screen-mockups to review the requirements and provide feedback on the screen design. Also, used Microsoft Paint to create ad-hoc screen mock-up to review with the users.
  • Conducted functional and technical requirement gathering sessions with Stakeholders, Underwriting Managers and Operations Analysts for the Policy, Claims and Point-of-sale related modules.
  • Working with testing team to finalize confirmation criteria to make sure all scenarios are covered.
  • Working closely with the project manager, business lead and technical lead to identify, research and escalate issues and risks to the appropriate work stream for resolution
  • Involves in planning and implementing both high-level and detailed system and integration test plans
  • Perform overall Requirements Management and built the Requirements Traceability Matrix.
  • Facilitate customer meetings and Business design walkthroughs data definition and GUI design.
  • Working on production and pre production defects analysis and fixation with testing and development teams.
  • Working with the Project Manager on various Project Management activities like keeping track of Project Status, Deadlines, Environment Request, and Compliance Issues.
  • Prepared business requirements Documents (BRD) and got sign off to be used by the developers.
  • Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using Unified Modeling Language (UML), and with Rational Rose.
  • Document, analyze and define the user and system requirements and use Rational Requisite Pro to manage the requirements.
  • Developed detail class diagrams and sequence diagrams using Rational Rose.
  • Developed as-is and to-be business processes.
  • Identified and establish scope and parameters of requirements analysis in order to define impact, outcome criteria, and measure-taking actions through interface analysis, prototyping and JRP/JAD sessions with Focus group.
  • Worked with the development team during the Design, Build and Test phase of system projects to clarify business requirements as required.
  • Used MS Project to manage schedules, deadlines and resources and collaborate on the project.
  • Acted as a liaison to the Training team to facilitate them to deploy the training.
  • Worked with the Policy and Procedure team as required to define new/updated policies and procedures.
  • Provided post production support/analysis and assisted in performing User Acceptance Testing (UAT), performance testing and validated test plans.

Environment: Rational Rose, Rational Requisite Pro, Rational Clear Quest, Guidewire, SharePoint, HTML, MS Project, MS Office, M.S. Visio, M.S. Project, SQL

Confidential, Enfield, CT

Project Coordinator/ Business Analyst


  • Gap Analysis of Client requirements, generated workflow process and necessary documents.
  • Obtained business requirements in form of users stories from users and stakeholders using JAD sessions, brain storming sessions, focus groups and personal interviews to get a better understanding of the client's business process.
  • Analyzed the as-is and to-be state of the project and performed Gap analysis, Impact analysis and SWOT analysis.
  • Worked with the business to document and develop formulas for the calculation of premiums and losses statistics in the marts (eg. Written Premium, Earned Premium, Unearned Premium)
  • Elicited, documented, modeled, validated and prioritized functional and non-functional requirements using interviews, data analysis, and different modeling tools.
  • Defined the scope of the project based on the gathered business requirements including documentation of constraints, assumptions, business impacts, Project risks and scope exclusions.
  • Analyzed and optimized the process. Prepared Business Requirement Document and then converted business requirements into Functional Requirements Specification and Technical Specification using Rational Requisite Pro.
  • Actively involved in preparing and writing the business requirement documents, functional requirement documents.
  • Communications liaison between business managers of assigned CRM applications and software engineering team, ensuring alignment of technology solutions to business strategy and facilitating project execution.
  • Assist in identifying, evaluating, and developing systems and procedures that meet user requirements.
  • Responsible for applications representing over four million customer interactions per year.
  • Utilized MS Visio for designing Activity Diagrams and Sequence Diagrams, after accessing the status and scope of the project and understanding the business processes.
  • Assisted System Architects and Quality Assurance Analysts in creation of various tests.
  • Assured that all artifacts are in compliance with corporate SDLC policies and guidelines.
  • Assisted in deletion of defects and bugs, in order to meet specific requirements and deadlines for successful execution of the project.
  • Worked as an SME for identifying the scope of End-to-End testing with different teams
  • Coordinated UAT of the product with Business Users.
  • Created screen mock, UI mocks using iRise and also created data element dictionary.
  • Used MS Project for status reporting and planning.

Environment: MS Outlook, MS Office, Agile Scrum, Rally, Quality Center, UML, Oracle, MS Visio, MS Project, Windows 7, Rational Requisite Pro, Rational Rose, RUP, UML, Clear case, Clear Quest, Win Runner, Test Director, Oracle 8i, SQL, PL/SQL, Salesforce.com, MS Office, Windows 2000 .

Confidential, Columbus, OH

Business Analyst


  • Participated in gathering user requirements, developing functional and non-functional requirements.
  • Developed use cases/diagrams, conceptual model, behavior diagrams (sequence, collaboration, state chart, Activity), using MS Visio.
  • SharePoint site owner with full Control permission level on that site only, including its content such libraries, lists, and items. Received e-mail notifications for events, such as the pending automatic deletion of inactive sites and requests for site access.
  • Microsoft Lync used for web meetings and conference calls with business managers and program manager.
  • Participated in JAD sessions for refining requirement, analysis, and design.
  • Executed and performed the business analysis plan by working with the identified stakeholder.
  • Conducted business analysis activities and supported business analysis communication.
  • Conducted effective requirement analysis ensuring that behavioral, structural models, dynamic models and control models are used appropriately.
  • Specified User and System functional requirements focusing on Data Flows, Data Models and the Data Dictionary.
  • Assisted effectively in requirements prioritization, performed requirements allocation and documented requirements traceability.
  • Supported verification, quality assurance and development activities which included reviewing test scenarios and designing.
  • Responsible for the delivery of Business Requirements Documents (BRD) within project timelines.
  • Created project plan and managed WBS elements
  • Performed monthly budget forecasting, tracked financials and presented report to SLT.
  • Prepared weekly and monthly status reports and score cards to share with senior project managers.
  • Created monthly power point project status reports to show progress to senior leadership.
  • Identified and eliminated bottlenecks to ensure the success of the project
  • Performed monthly budget forecasting, tracked financials and presented reports to senior leaders.
  • Created monthly power point project status reports to show progress to senior leadership.
  • Set-up agenda and scheduled meetings to accomplish agenda objectives.
  • Identified and managed critical path tasks to ensure the successful delivery of the project.
  • Created weekly communication plans manage and coordinated the team of 15 project members
  • Mentored and helped other team members to accomplish their tasks.
  • Worked with Program managers and Senior Project managers
  • Effectively worked in an On-site-Off-shore model
  • Managed tasks, resources, and project plan as per the requirements.
  • Managed and tracked risks and escalated to appropriate audience.

Hire Now