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Sr. Business System Analyst Resume

Chicago, IL


  • Result oriented professional with 8+ years of experience in Business Analyst and customer relationship management (CRM).
  • Admirable experience in managing various projects and developing production software.
  • Proficient in managing the requirements through Software Development Life Cycle (SDLC) & Project Management Life Cycle (PMLC) including Agile (SCRUM) and Waterfall methodologies.
  • Developed and maintained all project deliverables including roadmap, change request, planning list, timeline, budget, scope and other requirements.
  • Excellent Project Management skill in Organizing, team management and risk management.
  • Extensive knowledge of working in JIRA as well as creating Wireframes.
  • Excellent understanding of Project Process and ability to analyze business problems and identify solution.
  • Worked extensively with team to meet business requirements and analyzing project scope.
  • Proficient in creating Business Requirement Documents (BRD), Functional Requirement Documents (FRD), User Requirements Specification, System Requirement Specification (SRS), Scope and Business Process Flows.
  • Familiar with collecting and assembling project data and enrolling reports.
  • Extensive experience in Process Modeling, Redesign using Task Diagrams, Flowcharts, Use cases, Structure charts, Activity Diagrams.
  • Experience in facilitating Joint application Development and Joint Requirement Planning sessions, conducting user interviews, Workshops and Rapid Application Development session.
  • Hands on experience in working on MS Excel, MS Word, MS Power - Point for creating reports, presentation and other documentation.
  • Develop and maintain complex stored procedures, views and functions on DB, MySQL.
  • Well Understanding of with Medicaid / Pharmacy Management for claims handling/processing and other attributes.
  • Experience with SQL Server, MS Access, and Excel with a focus on SQL Server related development using T-SQL and Stored Procedures.
  • Expert level in T-SQL application development, database design, reporting solutions and performance optimization
  • Proficient in conducting GAP Analysis, User Acceptance Testing (UAT), SWOT Analysis and Cost benefit analysis.
  • Actively involved in daily stand up meetings, product backlog review meeting, sprint backlog meeting and retrospective meetings.
  • Experience in developing dashboards, reports in Excel & Tableau.
  • Good communication, organizational, analytical and interpersonal skills, result oriented, hard working with a quest and zeal to learn new technologies and undertake challenging tasks by taking initiative.
  • Independent yet team oriented excellent problem-solving skill, multi-tasking, result oriented, always taking follow-ups to meet the project deadlines.


Tools: Microsoft Office Suite (Word, Excel, Access, Power Point, Outlook and Project), Office365, SharePoint, Justin Mind Prototype, JIRA, Lucid Chart, Clear Quest, SAP Business one

MySQL, T: SQL, OracleBI Tools

Tableau desktop version 10, Power BI

Methodologies: Agile methodology using SCRUM, Waterfall model, SDLC.

Operating System: Windows, IOS

Business skill: Requirements Gathering, Business Process Analysis, JAD/RAD Sessions, Use Case Modeling, Gap Analysis, Impact Analysis


Confidential, Chicago, IL

Sr. Business System Analyst


  • Gathered business requirement by driving user group meeting and working cross functional and virtual team.
  • Ensured unified integration of the project with Agile processes.
  • Understanding of Pharmacy & Medical Claims Processing, Billing, Benefit/ Eligibility, Authorization/ Referrals, and have experience in HIPAA standards, EDI and ICD 9-10.
  • Designed the business requirement collection approach based on the project scope.
  • Coordinated development and rollout of changes to the PBM system that supported pharmacy claims processing for multiple Medicaid and commercial clients
  • Contact the patient's retail pharmacy or other providers to resolve any medication concerns
  • Held daily meetings and JAD sessions with business process owners, SME (subject matter experts) and the team for requirements gathering and sprint planning.
  • Interacted with Claims, Payments and Enrollment hence analyzing and documenting related business processes
  • Creating and maintaining stored procedures and tables in T-SQL to automate data load and transformations
  • Improves performance of T-SQL stored procedures
  • Developed and maintained SQL queries and stored procedures for reporting and ETL.
  • Involved in understanding, implementing, processing ICD-9 & ICD-10.
  • Used MS Visio for Process modelling, Process mapping and Business Process flow diagrams.
  • Extensively used MS Excel in creating charts and tables for the data collected.
  • Created Prototypes and Wireframes to demonstrate compliance with specifications and provide solutions to complex and challenging issues.
  • Tracked the activities of the project and issues and tracking of team’s progress by using JIRA.
  • Created User stories by coordinating with the project manager and delivered the changes and suggestions as needed.
  • Performed quality assurance and testing of SQL server environment
  • Evaluated team performance with the QA manager and implemented the changes to improve the efficiency of the entire team.
  • Actively participated in daily standup meetings and weekly discussions with team.

Environment: Agile(scrum)Visio, Use Cases, IBM AS400,Oracle, MS Office, Jira, SQL, WPF, WCF, UML, .Net, HTML, MS Excel, SharePoint.

Confidential, Jacksonville, Florida

Business System Analyst


  • Responsible to Study and evaluate the client’s systems and business processes
  • Discussed all aspects of the claim processing lifecycle, starting from identifying a claim right up to closure
  • Actively worked on Agile methodology.
  • Assisting the team to conduct Sprint planning, Retrospective sessions and Daily scrum meetings
  • Setting the sprint goals and organizing the product backlog with Business
  • Responsible for creating and reviewing business requirements, functional specifications, project schedules, documentation, and test plans.
  • Actively involved in the complete lifecycle from requirement gathering, data modeling - scripting, developing and testing dashboards using Power BI.
  • Responsible for internal reporting and database solutions using Access, Visual Basic & SQL.
  • Conducted individual and group JAD sessions with business owners and technical teams.
  • Participated in managing User Stories
  • Analyze the lifecycle to ensure that the riskier claims can be easily found and monitored.
  • Implemented a Traceability Matrix and a User Requirement Specification Document (URS) to verify the functionality coverage.
  • Developed requirement reports for day to day servicing needs for loan monitoring, Inspection, Insurance
  • Developed timelines for project delivery and managed projects and resources to successful completion.
  • Conducted User Acceptance Testing on the system.
  • Managed the products and development databases including performance tuning, capacity planning, database security configuration, and database continuity.
  • Actively involved in developing the test strategy.
  • Helped in developing QA Test plans for Functional, Integration and System Testing.
  • Designed Test cases for UAT and Reports for end users
  • Provided functional specification to development team to build Enterprise Reporting Systems.

Environment: MS Visio, Agile, Rational Requisite Pro, RUP, UML, Java, SQL, MS Office, MS-Project, Windows 2000

Confidential, Madison, VA

Sr. Business Analyst


  • Responsible to handle wide range of projects, customizing reports and creating flowcharts.
  • Gathered the requirements and communicate directly to developers for script and overall automation.
  • Given solutions to enhance procedural efficiencies and applied innovative ideas for process improvement
  • Formed use cases and functional diagrams to capture the authorization process at the Web store.
  • Responsible in defining the scope of the business, gathering business requirements and documenting them in Business Required Document (BRD) and Functional Required Document (FRD).
  • Act as a connector between sales, operations, and finance groups to update processes and automated features, and translate needs into requirements.
  • Generated customize and complex reports in Excel (Pivot Tables).
  • Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
  • Communicated with cross-functional teams to constantly improve quality of analyses and metrics.
  • Responsible for Order Managing, Pricing & Invoicing.
  • Extensively use MS Visio for business process modeling.
  • Responsible for creating Systems Requirement Specifications (SRS), to capture functionalities at all touch points.
  • Conducted one to one interviews with Portfolio Manager to gather Business Requirements and was actively involved in the documentation process.
  • Simplified function point analysis in support of the Agile software development life cycle (SDLC).
  • Designed and built team's Access/Outlook/SharePoint/SQL Server project status reporting tool.
  • Create, develop and maintain SQL processes for channel performance data warehousing
  • Scheduled meetings with developers, System Analysts and testers to collaborate resource allocation and project completion.
  • Performed product demos as per requirements.
  • Formulated quality assurance of test scripts including progress reporting, risk valuations and defect tracking.
  • Responsible to structured Test plans which includes an overview, test strategies, test schedules, QA team’s role, test deliverables.
  • Maintained strong understanding of planning and execution, gathered innovative ideas for project improvement and smooth process.

Environment: MS Office (MS Word, MS Excel, MS PowerPoint), Agile/Scrum, MS Visio, Visual Basic,Salesforce, SQL, Java, Windows 2000.

Confidential, Irving, TX

Business Analyst


  • Participated in defining project scope and identifying discrete enhancement efforts as individual tasks or sub-projects and prioritizing them.
  • Coordinating all aspects of projects such as initiation, planning including budgeting, scheduling, task assignment and tracking, change management, status reporting and risk management.
  • Build cross-functional relationships and partner with the Client Success, Sales, and Credit team in order grow our existing portfolio.
  • Maintain a strong understanding of our growing data warehouse.
  • Analyzed Business Requirement Documents and created Use Cases Diagrams, Activity Diagrams, Sequence Diagrams using MS Visio
  • Actively participated in backlog improvement and release planning preparation.
  • Worked as part of a cross-functional team of developers, architects, and QA to develop and break down requirements into manageable user stories.
  • Perform Gap analysis to develop current business process flow diagrams and use those as the base to develop the ongoing business processes.
  • Formulated various reports, variance analyses, decision-making process particularly during budget cuts and funding priorities.
  • Responsible for accepting completed user stories so they can be released to production verifying that the story meets the acceptance criteria.
  • Documented User Story using JIRA to detail the business need.
  • Conducted JAD sessions with management, SME, users and other stakeholders for open and pending issues and participated in the identification, understanding and documentation of business requirements.
  • Performed requirement modeling, data modeling, activity diagram using RUP tool in Agile.
  • Assisted the Project Manager in setting realistic expectations, in estimating the impact of changes on the organization and plans accordingly and conducted project related presentations.
  • Guided in modeling UI wireframes, mockups and documenting.
  • Assisted in the development of test plans and test case.
  • Actively involved and contributed in daily Scrums, Sprint planning meeting and Sprint review meetings.

Environment: Agile, RUP, MS Office, JIRA, Windows, MS Visio, SQL Server, UML.Net


Jr. Business Development Analyst


  • Responsible to work as team and maintain client relationship.
  • Develop the business using task flow analysis and work flow analysis
  • Responsible to communicate effectively with the business development team and external clients to understand their needs and deliver both functional requirements and formal, documented business processes.
  • Conducting weekly meeting with clients and business development team.
  • Responsible to gathered requirements and prepare documentation for business requirement, functional requirement, Process Flow, Context Diagram, Flow Charts & Wireframes.
  • Reviewed, prioritize and recommended business improvements ideas.
  • Responsible to analyze business data and generating reports using Excel
  • Presented innovative ideas and strategies for business growth.
  • Work closely with the Development and Testing Teams on complex system changes.
  • Responsible for time line estimation.
  • Monitor, control, and report expenditures throughout development
  • Resolve problems for business, development groups or vendors.
  • Coordinated between customer and technical team for technical discussions.

Environment: Windows2000, MS Office Suite (Word/Excel/PowerPoint), MS Visio, MS Project.

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