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Business Systems Analyst Resume

Germantown, MD

PROFESSIONAL SUMMARY:

Demonstrated expertise in using large complex data sets to draw conclusions and effectively communicate findings with both technical and non - technical team members. Proven track record in data analysis, opinion mining, business intelligence, business process improvement and research. Willingness to learn and adapt to any task that is given.

SKILLS:

  • Business Analysis and Consulting
  • Oracle 11g/ MS Access
  • Microsoft Office
  • SDLC: AGILE
  • Logistics and Analytics
  • C++, PL/SQL, SQL, COBOL
  • WINDOWS/ MAC OS
  • Technical Writer

PROFESSIONAL EXPERIENCE:

Confidential, Germantown, MD

Business Systems Analyst

Responsibilities:

  • Provided Tier 2 helpdesk support through telephone, email, or fax; provided front and back end user resolutions to customers
  • Provided to others in regards of Tasks associated with use of software applications in person.
  • Prioritized in providing satisfaction to our customers for their requests and inquiries within timely manner
  • Built and maintained rapport through strong communication and interpersonal skillset
  • Implement technical writing by update and maintain Standard Operation Procedures (SOP) under Confidential
  • Worked independently and as team member with federal employees in Customer Services and in Account Management
  • Documented analyzed issues, customer requirements, change requests, development, implementation
  • Implemented SQL, PL/SQL, C++, and Cobol for general reports in regards to customers’ inquiries and requests.
  • Imported data information into spreadsheets and generate reports via Microsoft Excel

Databases: Oracle, MS Access

Applications: BMC Remedy/ STARS Accounting Software/ Defense Civilian Pay Systems (DCPS)/ ATAAPS Timecard

Confidential, Clarksburg, MD

Customer Service Representative

Responsibilities:

  • Create and maintain Members’ account inquiries, CDs, IRAs, loans, and mortgages.
  • Performed Weekly Reports that included sales goals and customer service rating for self and branch.

Confidential, Rockville, MD

Teller

Responsibilities:

  • Provide outstanding customer service and build rapport with customers that lead to uncovering sales opportunities.
  • Record and reconcile cash flows with checks and other transactions at the end of the day.

Volunteer

Confidential

Responsibilities:

  • Implement Scaled Agile Framework Enterprise (SAFe) into Confidential ’s contracting services and provided Presentation via Confidential .
  • Developed Corporate’s White Paper for SAFe Specialty Area.

Measurement and Analysis Manager

Confidential

Responsibilities:

  • Essential to Confidential Process Group ( Confidential ) for prescribing the vision, goals, and direction.
  • Generate monthly reports that include data collected from each individual Project Manager in Confidential .

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