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Senior Business Analyst/scrum Master Resume

Atlanta, GA


  • Accomplished Business Analyst possessing Well - developed skills and experience in evaluating and improving business systems and process. Outstanding thorough application of Problem Solving techniques with exceptional enthusiasm towards continuous quality improvements, strengths lie in identifying methods of improving resource allocation, then leading teams to design and implement systems and procedures which maximize efficiencies and optimize profitable growth.
  • Over 8+ years of elite experience as Business Analyst, Scrum Master & Project coordinator in Banking, Insurance & retail industries.
  • Innately talented in leveraging and automating technology to eliminate inefficiencies and to optimize the use of available resources. Expertise in concisely decomposing business requirements into functional requirements & business rules, developing Use Cases using UML methodology and preparing test plans and test cases, project charter and implemented UAT testing.
  • Proven ability to work in an extremely fast paced environment, and perform at high standards with limited supervision, including ability to manage project teams located across multiple delivery sites.
  • Proficient in SMART requirement gathering, performing appropriate analysis and business processes management with a strong knowledge of System Development Life Cycle (SDLC) using Waterfall, Agile and Scrum methodologies.
  • Excellent Business writing skills, including extensive writing of Business Requirements Document (BRD), Functional Requirements Document (FRD),Non-Functional Requirements Document (NFRD) and System Requirements Specification (SRS).
  • Excellent customer facing skills, and experienced in meeting with customers for gathering requirement utilizing methods such as interviews, questionnaires, surveys, and Document Analysis.
  • Proficient in creating mock-up screens, prototype and dynamic UI with HTML, MS Visio, and Omni Graffle.
  • Evaluated change requests by performing impact analysis on the triple constraints - time, cost, scope.
  • Proficient in tightly coupled architecture, loosely coupled architecture (including SOA), web services and web methods. Skilled with the BPMN process.
  • Comprehensive understanding of Web-Services (and their documentation) using XML, WSDL and UDDI, using Three-Tier Architecture and Service Oriented Architecture (SOA).
  • Exposure to Client-side, and Server-side validations for request and responses of web methods to web services to assist the development team.
  • Significant experience in reviewing Test Procedures and creating Test Cases, Test Scripts and Test plans for Manual Tests. Made sure the test environment is available.
  • Assisted in performing Risk Analysis of the requirements to identify the key business risk for the project and prioritized the application development and testing according to the prioritization.
  • Acquainted in UML Modeling and Business process modeling and Use case Diagrams, Process work Flow Diagrams and Mockup Screens.
  • Performed ETL using Informatica to load the data into the data warehouse from disparate sources, designing and deploying various reports through Tableau and IBM Cognos.
  • Performed various SQL queries like SELECT, JOIN, VIEW for relevant data retrieval
  • Extensively used SQL queries for business analytics and analysis of data using data manipulation language.
  • Skilled with Data Analysis concepts of Data Modeling, Data Dictionary and Normalization, Created Data Mapping Documents to transfer data from legacy to target system and to reduce data and duplication.
  • Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments
  • Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as the lead of the Projects.
  • Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.
  • Acted as a liaison between departmental end-users and IT in the analysis, design, configuration, testing and maintenance of information systems to ensure optimal operational performance.
  • Able to interact at various levels and with various stakeholder types (business, technical, and managerial).
  • Excellent Verbal & Written communication skills.


Operating Systems: Windows XP/Vista/7/8/10, Linux, Unix

Water fall, Agile SCRUM, RUP, Waterfall: Scrum Hybrid

Project Management: JIRA; MS Project; SharePoint 2007, 2010, 2013; MS Office Suite

Testing Tools: HP QC, HP ALM, Load Runner, Selenium IDE

Modeling Tools: Erwin, Enterprise Architect, Mockup Screens, MS Visio

ETL and Reporting Tools: Informatica, Tableau, IBM COGNOS

Databases: SQL Server, MySQL, Oracle RDBMS

Languages: jQuery, Javascript, java, HTML5, CSS3, XML, JSON, PL/SQL

Customer Relationship Management Product: Salesforce.com


Confidential, Atlanta, GA

Senior Business Analyst/Scrum Master

Roles & Responsibilities:

  • Participated in project management, design, requirements definition, specification, budgeting, control, and restructuring of organizations
  • Prepared Use Case Models based on Business Requirement documentation ( BRD ) gathered through interaction with users. Studied existing business application and processes, collected end user requirements and suggested the improvised Business Process Model .
  • Utilized corporation developed Agile SDLC methodology . Assigned tasks among development team monitored and tracked progress of project following agile methodology.
  • Gap Analysis of client requirements generated Workflow Process , flow charts and relevant artifacts.
  • Defined and documented the Vision and Scope of the project. Conducted one on one interviews with high level management team and participated in the JAD session with the SME’s.
  • Responsible for establishing and maintaining positive business relationships with IT managers and clients, and ensuring that business objectives and priorities are aligned.
  • Consolidated the analysis of multiple business lines after the COTS evaluation .
  • Worked on billing system a cash management module and enhanced the encrypting standards that are required for the application.
  • Involved in Business Process Management ( BPM ) activities like Process Design, Process Monitoring and Process Execution. Worked as a liaison between the business and technical side to convey the business needs to the system architects.
  • Proficient in business process modelling ( BPM ), documentation , and testing using Rational Suite (Rational Rose, RequisitePro, SoDA, ClearQuest, Robot) as well as MS Visio and MS Project in combination with UML 2.0 diagramming techniques.
  • Designed Use Cases using UML and managed the entire Functional requirements life cycle using RUP . Utilized corporation developed Agile SDLC methodology.
  • Used Scrum Work Pro and Microsoft Office software to perform required job functions
  • Conducting Requirement Analysis , Use Case Design, Designing Test Plans and developed database schemas based on the logical models. Conducted the final user-acceptance testing ( UAT ) and usability testing
  • Involved in review and Gap Analysis of Functional Requirement documents ( FRDs ) and the creation of technical documents and related test case documents
  • Provided the management with Test metrics, Reports, and Schedules as necessary using MS Project and participated in the design walkthroughs and meetings
  • Conducting requirement gathering sessions, gathering business requirements and translating into system requirements, building project plans, designing using Rational Rose/UML, relational database design and handle all release changes.

Environment : Agile, Windows Vista, Microsoft Project, MS Access, Business Objects, MS Visio, SQL, MS Excel, Oracle, Java, Rational Suite, MS Visio, MS PowerPoint

Confidential, New York, NY

Business Analyst/ Scrum Master

Roles & Responsibilities:

  • Identify and document Business Requirements for four major risk areas: internal controls, IT risk assessments, business risk assessments, and compliance risk assessments.
  • Created Business Requirement Document (BRD) and Functional Requirement Document (FRD) based on RUP and Agile framework.
  • Responsible for maintaining Project SharePoint site to facilitate document version tracking and user learning repository.
  • Created and maintained Use cases, Use case diagram, Activity diagram, and other flow charts and Training material for the GRC tool application.
  • Facilitated and conducted user interview workshops with all SMEs to document their current state of risk assessment processes.
  • Performed Data Mining to find correlation and pattern in existing data and constructed SQL queries.
  • Assisted in the implementation of Integrated Data Warehouse with individual data marts to address areas of business interest. Used ETL to map data, assemble data repository and created data marts.
  • Strong knowledge in ETL tool, Informatica Power Center for Data Normalization (1NF, 2NF), Data Indexing & mapping using and Informatica Data Quality for Data Profiling and Data Integrity using Informatica DQ.
  • Documented all collected risk processes in MS Visio using business process modeling methodology.
  • Worked with SMEs to create mock-ups for various forms and workflows to be used in the GRC tool application.
  • Conducted data gap analysis sessions with various SME’s to document the various data requirements for the application including extracting Global Users list, Organization Structure Information and Risk Libraries for selection.
  • Identified and documented Gaps between Off the Shelf GRC tool application and desired future state by the client for customized configuration of the application.
  • Acted as a liaison between internal IT Department, Business and external GRC tool software vendor to track and report open issues, actions, risks & dependencies during the project.
  • Worked with the QA team using ClearQuest and HPQC for User Acceptance Testing and Defect tracking.

Environment: Microsoft Windows 10, HPQC, Clear Quest, Java, Microsoft SharePoint, Microsoft Project, MS Office Suite, MS Visio.

Confidential, Seattle, WA

Business Analyst

Roles & Responsibilities:

  • Assisted the project manager to create the project plan with all the project milestones, budget estimation, critical path analysis, work break down structure and resource allocation.
  • Did the GAP Analysis after finding the difference in the AS-IS process and TO-BE process analysis for getting the productive outcome as required by the end user.
  • Performed various elicitation techniques such as JAD sessions, Interviews and Brainstorming to gather the business requirements from the business users and worked closely with the data analyst and was involved in identifying the various source systems and target system and assisted the team in ETL Process using Informatica.
  • Used Tableau to provide various reports and views which are used by the Business Intelligence Team to perform various analyses which were reported to the business users.
  • Actively prepared Use Case Diagrams, Sequence Diagrams and Activity Diagrams using MS-VISIO.
  • Involved in creating the mapping matrix which is later used for data profiling and transformation phase in the ETL process and extensively involved in performing data analysis, pattern analysis and range analysis using the Informatica Data Center.
  • Part of consolidating the cases which the system receives from the various data sources and differentiate the components that require client or server side validations and was responsible to build the systems validations rules using the Hyperion Planning in such a way that the case progresses to the next phase after following rules.
  • There were three important engines for automating the case management for which I prepared the data flow, business flow and business and technical business rules which were later hosted on JBOSS.
  • I used predictive algorithm for developing the business algorithm for the systems and I made sure that the algorithm consisted of statistical analysis and data mining.

Environment: Rational RequisitePro, Hyperion Planning, ClearCase, MS Office, MS Project, MS Visio, SQL Server 2008, POS 4.0, MS Office, MS Visio, Oracle SQL developer 3.0, Notepad++,Waterfall-Scrum Methodology (Hybrid).

Confidential, Hudson, OH

Business Analyst

Roles & Responsibilities

  • Performed JAD sessions, interviewing and surveys with Business users, SME& app developer teams for gathering requirements for Application development. Interacted with the legacy system to understand the requirements for to be system.
  • Analyzed the gathered requirement and reviewed Business Requirement Document (BRD) and Functional Specification Document (FSD) for developing better understanding of system requirement to assist development team’s operations.
  • Considered the customers interest while the customers ordered the products so that the customer had choice to view the orders and make necessary changes while the order is still placed in the Shopping cart.
  • Made sure the products list was updated with the Cost, Image and short description regarding the product and the Warehouse had transparent inventory which eventually increased the Traffic acquisition for the existing site further managing the Traffic for the site.
  • Documented the current state of the system and enhanced the future requests and tried to bridge the gap between those.
  • Performed data retrieval using the SQL queries from database to extract the data that was required to analyze the insights of system.
  • Analyzed the gathered requirement and reviewed Business Requirement Document (BRD) and Functional Specification Document (FSD) for developing better understanding of system requirement to assist development team’s operations.
  • Coordinated and controlled Change Request for the clients by conducting impact and cost analysis, prioritizing and mitigating changes. Prepared change request form to provide details of change request and the further process was carried by Change Manager.
  • Prepared project deliverables through business workflow analysis, process analysis, user requirement documents (Use Cases& Activity diagrams) and managed the requirements and made sure they were well understood by the development team members.
  • Used SQL queries for analyzing data and identifying required data with pain points and solving them with effective solutions.
  • Designed and developed Use Case diagrams and involved with design team in creation of Activity Diagrams and Sequence Diagrams to depict process flows of the entire system.
  • Used Data analytics for analyzing the data for type of products sold and types of maximum buying customers which helps in targeting them for developing the business strategies and implement cash rewards based on purchases made by the customers.
  • Developed a simple database and ETL process to load the existing data to store the data for the business process.
  • Worked with QA team for designing Test Plan and Test Cases for the User Acceptance Testing (UAT) and Regression and Load Testing.
  • Involved in Test Plan Preparation and Requirements Streamlining .
  • Created and maintained the Requirements definition documents that included Business requirements and Functional requirements.
  • Involvement in Preparation of Test Procedures, Test Scenarios, Test cases and Test Data .
  • Developed Keyword Driven and Data Driven frameworks to retrieve test actions, test data from Excel files and SQL Databases.
  • Involved in Test Execution, Results Analyzing and Defect Reporting .
  • Used Tableau for data visualization to communicate information clearly and efficiently via the statistical graphics, plots and charts.
  • Used HTML-5 CSS 3.0 to enhance the User Interface of the existing site and to make it user friendly with the Application layer comprising of Java Script and used Oracle Database to maintain the complete data about the users ordering the products.

Environment: Waterfall, MS Visio, MS Word, MS Excel, Oracle9i, MS Access, MS SharePoint, Waterfall, Java /Eclipse IDE, Spring framework, Balsamic, REST Web service, GitHub, HP Quality Center 10.0, SOA, HTML.

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