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Business Analyst Resume

Charlotte, NC


  • Microsoft Office Suite, Microsoft Access, AdobeXD, SQL (Microsoft SQL Server and MySQL), Microsoft SQL Server Report Builder, Teradata, Webex, Peaks, Risk Rating Scorecard Application, Scrum, Version One, Jira, SDLC, Microsoft SharePoint, Microsoft Visio, Microsoft Lync, LPS, SLoaD, RMLW, HP Quality Center ALM, UAT Testing, Data Analysis, BPMN, Data Management, Data Mapping, Metadata, Business Analysis, Requirements gathering, Risk Analysis, Financial Research, Accounting Principles, Business Process Modeling, BPMN, Facilitation, Compliance, Project Management, Training, Leadership, Sales, Negotiation


Business Analyst

Confidential, Charlotte, NC

  • Provide governance and guidance to business regarding record management
  • Provide feedback regarding record management practices
  • Document processes regarding data migration
  • Facilitate meetings with stakeholders for elicitation of requirements
  • Analysis data and business processes with the intent of continual improvement
  • Create procedures to assist business users in understanding migration

Business Process Consultant

Confidential, Charlotte, NC

  • Managed data mapping projects for new and existing reports
  • Authored business requirement documents
  • Generated reports as needed for upper management
  • Assisted with design, implementation and maintenance of Sharepoint site
  • Tested and improved mapping via use of Teradata
  • Acted as a liaison between technology and various lines of business
  • Utilized Jira to manage and track item workflow

Change Manager

Confidential, Charlotte, NC

  • Performed various duties within an agile SDLC
  • Supported deployment and testing of application that is utilized globally
  • Updated and validate country risk rating data via Peaks
  • Queried database for data validation and testing purposes
  • Gathered requirements as needed for application enhancement
  • Acted as a liaison between technology and business leaders
  • Operated in an agile environment supporting each iteration
  • Validated user credentials and grant access to risk rating application

Business Systems Consultant

Confidential, Charlotte, NC

  • Gathered and validate requirements via facilitating meetings, and other lines of communication within a structured SDLC
  • Utilized Microsoft Office Suite and SharePoint to perform various task
  • Accounted for traceability of requirements for compliance purposes
  • Acted as liaison between business and technology
  • Provided support to SLoaD and RMLW applications
  • Participated in Scrum calls as needed
  • Created process diagrams as needed
  • Provided support and training to various lines of business
  • Authored business requirement documents (BRD’s)

Reporting Analyst

Confidential, Charlotte, NC

  • Utilized SQL to create complex queries for business reporting purposes
  • Perform various duties within a structured SDLC
  • Gathered, and validated requirements from various business units for report automation and daily reports
  • Generated reports via SQL queries for compliance and audit purposes
  • Helped maintain good investor relations and solved business logic problems as needed
  • Documented processes and diagramed table relationships for training purposes utilizing MS Visio and MS Word
  • Utilized SharePoint daily to track status of data request
  • Updated and shared investor data via SharePoint and SSRS

Data Analyst

Confidential, Charlotte, NC

  • Managed and analyzed data for ongoing projects utilizing SQL, Excel and Access
  • Gathered high level requirements from clients as needed
  • Created complex SQL queries for reporting purposes
  • Collaborated with Sales, Customer Service, and Production to ensure data validity
  • Managed Assembly and Delivery projects as needed
  • Analyzed and suggested upgrades to business systems and processes as needed
  • Facilitated training as needed for software applications
  • Utilized SQL and Access to create, update and extract Production related data
  • Reduced data errors on projects by 25%
  • Created and documented procedures and work flows utilizing MS Word and MS Visio

Substitute Teacher

Confidential, Charlotte, NC

  • Provided leadership and guidance to students in a structured learning environment
  • Provided assistance with academics via one on one instruction if needed
  • Lectured and administered instruction as needed



  • Participated in various civic activities
  • Volunteered with Friendship trays delivering food to those in need
  • Tutored young adults as needed in a variety of subjects

Home Mortgage Consultant

Confidential, Charlotte, NC

  • Counseled clients on best course of action regarding mortgage products, within proper guidelines
  • Adhered to regulatory compliance
  • Coordinated loan process from origination to closing utilizing management and negotiation skills
  • Worked within loan origination business system utilizing multiple software platforms
  • Generated and analyzed reports utilizing Excel
  • Assisted with new employee training if needed
  • Received promotion from temporary employee to full - time employee
  • Reported findings to upper management as needed
  • Accounted for over $23,000,000.00 in revenue as of 08/2011

Research Analyst

Confidential, Florence, SC

  • Provided customers with financial counseling and payment resolution
  • Conducted financial research and resolution of escrow and payment issues via data analysis
  • Adhered to regulatory compliance
  • Provided analysis to upper management on better utilization of business systems and processes from a user perspective
  • Resolved accounting issues stemming from acquisition of loan pools
  • Facilitated meetings with clients and management as needed
  • Assisted with new employee training if needed
  • Utilized Microsoft Office Suite as needed for various task
  • Reduced escrow and payment issues within the department by 18%

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