SUMMARY:

• Over 9 years of work experience as Business / Systems Analyst:
• Expertise in understanding and eliciting business user storiesand created acceptance criteria based on the stories.
• Experience in conducting Joint Application Development (JAD) sessions for requirements gathering, analysis, design and Rapid Application Development (RAD) sessions to develop an acceptable design for customer and feasible for developers.
• Comprehensive experience in Gap Analysis, Cost/Benefit Analysis, Testing, and Project Planning / Scheduling.
• Profound experience in preparing Use Cases, Diagrams (Activity, Class, Sequence), Business Requirements Document (BRD), Functional Requirement Document (FRD), Requirements Traceability Matrix (RTM).
• Experience in conducting SWOT Analysis, Cost Benefit and ROI Analysis.
• Experience in writing queries/scripts for data analysis and QA report testing, and performing the software testing including User Acceptance, Performance, Load, Stress, Sanity, Parallel, Black Box, Grey Box, White Box, Positive, and Negative Testing using Win Runner.
• Over 8 years hands on experience on working with Salesforce:
• Implemented SAVO Sales Hub to the B2B Salesforce instance through external vendor management and project planning.
• Experience integrating Salesforce seamlessly to client’s business needs and creating functional business processes.
• Enhancing SFDC Sales/Marketing and Service Cloud.
• Experience in development and implementation of integrations between company’s Complaint Handling application (SAP CRM).
• Creating new business processes that needed to be implemented into multiple instances of Salesforce (which allowed to automate quite a few manual processes).
• Captured requirements and created Custom objects and fields in Salesforce - Leads, Marketing, Campaign, Dashboard, Sales, Account etc. with the IT fields.
• Hands on experience of industry standard methodologies of SDLC:
• Waterfall, RUP, Agile, EZ-CAP, RAD, Spiral and Iterative.
• Knowledge of CMM and Six Sigma quality standards.
• Experience using Jira, Rally and Microsoft Team Foundation Server (TFS).
• Leadership experience:
• Led BA teams for all instances of Salesforce for multiple release cycles.
• Focused primarily on training the teams to write good user stories.
• Excellent project management and time management skills, strong work ethics and ability to learn new concepts.
• Hands on experience in developing fully professional Project Plan, Test, Risk Mitigation Plans, Vision and Scope, Requirement Traceability Matrix, and Business Requirement documents.
• Excellent skills in MS Word, MS PowerPoint, MS Excel, MS Visio and MS Project.
• Outstanding soft skills with a professional demeanor and polished presence:
• Excellent communication, presentation and interpersonal skills with demonstrated experience in efficient interaction with customers and senior management.
• Exceptional oral and written communication skills with a demonstrated capability of dealing with all levels of client management personnel and staff.

TECHNICAL SKILLS:

Business/Data Modeling Tools: Rational Rose, Microsoft Visio, Rational Clear Quest, UML, Rational Team Concert, Rational Doors Next Generation, Salesforce.com, Business Objects XI, Customer Service Applications, TERADATA

Methodologies: Scrum, Iterative, RUP, UML, Six Sigma, CMM, OOA, OOD

Programming Languages: SQL, PL/SQL, Java, J2EE, HTML, C, UNIX and LINUX

Project Management: Microsoft Project, Microsoft Word

Version Control Systems: CVS, PVCS

Databases: Oracle (SQLPLUS, XQuery)

Web Technology: Microsoft FrontPage, HTML, CSS, XML, DTD/XSD

Build Tools: Ant, Maven

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, MN

SFDC Sr. Business Analyst/Agile Coach

Responsibilities:

• Gathered end user business requirements through interviews, surveys, and observing from current process of teaming through advisory group and product owners, validated UI (User Interface) needs and translated them into User Stories.
• Analyzed and prioritized User Stories and Acceptance Criteria that must be included while developing the software.
• Developed User Stories Traceability Matrix using Jira to trace each software requirement to test case.
• Worked closely with the business to analyze manual business processes that could be automated via Salesforce technology.
• Created user profiles with permission sets for test Sandboxes.
• Coached and assisted the team with relative story sizing/estimation, task definition and Acceptance/Doneness criteria.
• Practiced tagging user stories with the development team and the QA team to define stories that required testing.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT) and validation.
• Improved relationships with SMEs and the business team with excellent communication and accommodating skills.
• Provided analysis support and recommendations to management regarding major system conversions and enhancements.
• Adapted team’s process to validate user stories in a scrum model.
• Created Process documents for the team to follow Agile/Scrum practices.
• Focused primarily on training the teams to write good user stories, prioritize the work based on business value and handling of the tasks by the team. Placed substantial efforts on team member role training, time-boxing and providing strong metrics for all players.

Environment: Salesforce Sales Cloud, Salesforce Marketing Cloud, Six Sigma, Microsoft TFS, Jira, Rally, MS-Visio, SQL, MS Office, MS-Project, Windows, SDLC, Agile/Scrum, Java, MS Office.

Confidential, Minneapolis, MN

Lead SFDC Sr. Business Analyst

Responsibilities:

• Led BA teams for all instances of Salesforce for multiple release cycles.
• Gathered user and business requirements through interviews, surveys, and observing from portfolio managers and UI (User Interface) and translated them into User Stories.
• Developed User Stories Traceability Matrix using Jira to trace each software requirement to test case.
• Coached teams on story sizing with the Fibonacci sequence to better understand effort and velocity.
• Logged defects during QA and UAT testing phases working closely with the QA team.
• Improved relationships with SMEs and the business team with excellent communication and accommodating skills.
• Gathered Standard Salesforce reporting business needs from Product Owner and converted them into User Stories.
• Adapted Scrum implementation as needed to work within a gated waterfall funding and release model, all while allowing the team to practice true Scrum as much as possible.

Environment: Salesforce Sales Cloud, Salesforce Marketing Cloud, Six Sigma, RxClaims, Microsoft TFS, Jira, Rally, MS-Visio, SQL, MS Office, MS-Project, Windows, SDLC, Agile/Scrum, Java, MS Office.

Confidential, Madison, WI

Lead Salesforce Business Systems Analyst

Responsibilities:

• Ensured enhanced processes and services are technically, operationally, and legally supported by analyzing and compiling user stories, solidifying successful implementation.
• Strengthened risk mitigation techniques and improved process efficiencies while meeting stringent regulatory requirements.
• Identified SMEs through research and communications with various business owners.
• Served as scrum master for B2C development team - successfully managed several production deployments.
• Conducted daily stand-ups in two-week Iterations, facilitated sprint reviews, retrospectives, and sprint planning.
• Utilized strong analytical and research techniques to identify gaps and inconsistencies within current measurement tools, allowing development of improved and cost-effective business models.
• Created Product Backlog, Sprint Backlog and managed User stories through Team Foundation Server (TFS).
• Functioned as the bridge between functional business units and IT to solidify User Stories.
• Participated in sprint planning, daily scrums, testing, retrospectives and sprint reviews.
• Conducted business analysis by working with end users to identify system, operational requirements.
• Implemented SAVO Sales Hub to the B2B Salesforce instance through external vendor management and project planning.

Environment: Microsoft Team Foundation Server, MS-Visio, Agile, SQL, MS Office, MS-Project, Windows.

Confidential, Indianapolis, IN

Sr. Business System Analyst

Responsibilities:

• Facilitated meetings with the VSS/IVR business and the SMEs to gather business needs and specify Requirements such as business, technical, data and etc.
• Created call-flows after new implementations of enhancements with Visio to enter into the Call-flow diagrams database.
• Ran reports on Business objects to cross-check numbers with the VSS/IVR business numbers, which allowed managers to keep track of their call counts and survey reports.
• Involved in maintaining query templates for Teradata used for VSS/IVR.
• Coached Business Analysts in the team to write effective user stories.
• Hands on involvement in story sizing using Fibonacci sequence.
• Used IBM Curam for handling eligibility and entitlement requirements, plan management etc.
• Helped create and maintain product backlog through Team Foundation Server (TFS).
• Used IBM Curam for streamlining requirements gathering process, design documentation etc related to CHIP, HIX etc.
• Integrated Brainshark plugin for Salesforce to provide Introduction, Onboarding and Training videos for new Salesforce field service agents.
• Actively involved in Curam product demo's in the organization.
• Created Issue logs, work request template, change request template and problem request template for the users.
• Developed business process flow diagrams, data flow diagrams and system process flows for Salesforce.
• Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.
• Planned, lead and executed monthly implementations and releases for Salesforce and VSS/IVR, Created UAT test plan, UAT test grids (identified test cases and input of test data to the BA sandbox. Created test scripts based on requirements and test scenarios.)
• Developed and integrated applications in the BA sandbox and presented new features to the business.
• Created Production checkout Matrix and testing grid to track business validation during release nights.
• Involved in preparing test plan and test cases based of functional requirements using Rational Test Manager.
• Performed research on Salesforce to understand its capabilities and map the requirements to it based on standard availability and configuration.
• Documented Requirement Traceability Matrix in Requisite Pro, and Rational Doors Next Generation for traceability of requirements.

Environment: Rational Requisite Pro, Curam, JIRA, TFS, Rational Team Concert, Rational Rose, MS-Visio, Rational Clear Quest, RUP, UML, SQL, MS Office, MS-Project, Windows

Confidential, Atlanta, GA

Business System Analyst

Responsibilities:

• Gathered and documented business requirements from user groups, stakeholders and vendors by conducting interviews and discussions sessions.
• Facilitated Joint Application Development (JAD) Sessions for communicating and managing expectations with users and subject matter experts.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD (Object oriented Design) using UML and Visio.
• Configured and implemented SAP system.
• Organized data migration, testing processes and provided training.
• Conducted SAP HR training and post implementation support.
• Provided resolutions to optimize SAP system service delivery, security and authorization.
• Developed Use case diagrams, Data flow diagrams and system process flows for the requirement analysis.
• Responsible for preparing the System Requirement Specifications(SRS), Functional Specification Document (FSD) and work flow documentation.
• Created Mapping document to map the plans, products, rate keys, commissions, groups/sections and agreements.
• Created Issue logs, work request template, change request template and problem request template for the users.
• Excellent in writing HP Agile/ Ez-Cap User Stories
• Involved in Salesforce.com application setup activities and customized the UI to match the functional needs of the organization.
• Customized page layouts for Salesforce standard and custom objects.
• Developed and implemented integrations between company’s Complaint Handling application (SAP CRM)
• Claim validation and Pending/Denied ClaimsAnalysis for the Health plans (Medicaid and Medicare programs).
• Involved in creating data dictionaries and mapping between relational tables to specific data servers.
• Involved in preparing test plans and test cases from the requirements worksheet.
• Analyzed information requirements to recommend design approaches for ETL and conceptual, logical and physical database model optimized for analytical reporting
• Experience in conducting User Acceptance Testing (UAT).

Environment: Jira, TFS, Rally, Six Sigma, EDIFECS, Rational Rose, MS-Visio, Rational Clear Quest, RUP, UML, SQL, MS Office, MS-Project, Windows

Confidential, Denver, CO

Sr. Business Analyst

Responsibilities:

• Worked with the statisticians and underwriting team to analyze and validate run-time decision models.
• Gathered and analyzed requirement for HIPAA 5010 and ICD 10 changes.
• Analyzed and documented the changes in the compliance rules for adverse action redesign.
• Captured requirements and created Custom objects and fields in Salesforce - Leads, Marketing, Campaign, Dashboard, Sales, Account etc. with the IT fields.
• Organized, facilitated and successfully completed planning and requirements meeting for Salesforce enhancement initiative for leads and CRM process to align with current business process for a seamless transition.
• Extensive use of Use Cases and creating business flows and work flow diagrams for effective plans.
• Integrated Requisite Pro to provide all teams visibility and maintains tractability among requirements, use cases and change requests.
• Maintained and monitored project progress and status through MS Project.
• Managed all organizational & security hierarchy for sales for Salesforce implementation.
• Managed all the requirements, making requirements available to all team members.
• Worked in software engineering methodologies or SDLC like EZ-CAP/ Agile/Scrum and Waterfall methodologies.
• Designed different custom dashboards in Salesforce for various user groups based on their business functionalities and needs.
• Worked extensively with the users and with different levels of management to identify requirements, use cases and to develop functional specifications.
• Conducted Asset Management, Risk Analysis of the Requirements and Traceability focus areas of the various projects and worked with the project team to help them identify the high-risk areas.
• Responsible for co-coordinating business meetings and generating monthly status reports, etc…
• Assisted QA team with Test Plans and executed Test Cases.

Environment: MS SQL, EDIFECS, Windows, Requisite Pro, Agile, Clear Case, UML, Business Objects, MS Visio, MS Project, MS Excel, Rational Rose

Confidential, Baltimore, MD

Business Analyst

Responsibilities:

• Worked with the business team to collect the business requirements, security and service level requirements and documented them.
• Worked with different IT & Business groups to understand and determine the Impacts to the Data Warehouse and/or Data Marts for different projects.
• Assisted with creation and maintenance all necessary documentation and training materials for Epic Ambulatory application
• Performed analysis, design, development and maintenance of the Epic Ambulatory applications and other clinical information systems.
• Designed new process flows for the existing system as well as for the enhanced system.
• Conducted and led status report meetings with the business and the IT team on a weekly basis.
• Managed Scope and change throughout the life cycle of the product.
• Experience with EPIC user and provider record provisioning, including the development of role-based access, security classes, and user profiles.
• Conducted user interviews, gathered requirements, and analyzed the requirements.
• Analyzed set behavior and contribution to business performance, critical business metrics & tracking underlying business trends using Business Objects.
• Participated in the logical and physical design sessions and developed design documents.
• Worked on Electronic health record system as a CRM web-based application.

Environment: MS Word, six SiMS Excel, Rational Clear Quest, Rational Rose/MS Visio, Agile, EZ-CAP

Confidential, Little Rock, AR

Business Analyst

Responsibilities:

• Implemented the claim management system following the HIPAA guidelines of state and federal government ensuring HIPAA Compliance in claim adjustments, claim processing from point of entry to finalizing, claim review, identifying claims processing problems, their source and providing alternative solutions.
• Implemented Rational Unified Process (RUP) as the Software development Methodology.
• Gathered User Requirements and Business Requirements from Business User Group and documented Business/User/Functional/Technical Requirement Specification using MS Word and MS Visio that provided appropriate scope of work for technical team to develop prototype and overall system.
• Performed GAP analysis and came up with alternative options which could be performed to better serve its members and customers.
• Documented Business Requirements by interacting with the Users, Project Manager, Designers, Developers and SME’s (Subject Matter Experts) to get a better understanding of the Business Processes.
• Prepared Use Cases from the list of requirements and prepared use case diagrams using Rational Rose.
• Used UML methodology generated Activity Diagrams, Sequence Diagrams, Class Diagrams and Collaboration Diagrams.

Environment: RUP Methodology, MS VISIO, MS Project, UML Modeling Tool, Microsoft Word, Microsoft Excel, Rational Requisite Pro, Rational Rose