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Senior Business Analyst Resume

Cherokee, AL

SUMMARY:

  • A commit team player with good communication and interpersonal skills with good attitude. Well - organized, inquisitive problem solver who enjoys challenges.
  • More than 14 years experience of implementation of Oracle Applications (eBusiness Suite) 11i and R12.
  • Through understanding of business analysis with complete knowledge of project life cycle from project scope to production support.
  • Excellent experience in business requirements gathering, process analysis, gap analysis (“AS IS” vs. “TO BE”), and business modeling as per AIM methodology.
  • Excellent experience in solution design and system configuration for different modules.
  • Extensive experience in configuring, designing, developing and implementing customizations according to business requirements.
  • Extensive programming experience in creating Procedures, Functions, Packages, Triggers, and other database objects.
  • Strong experience in designing and developing of interface and conversion programs to integrate Oracle Applications modules and to import data from legacy system into Oracle Applications using SQL, PL/SQL, SQL*Loader, APIs, Interface table, etc.
  • Planned and conducted project kickoff, Conference Room Pilot (CRP) and User Acceptance Tests (UAT).
  • Prepared functional and technical design documents, d eveloped test scenarios and test scripts, prepared document and trained business users.
  • Lead Hyperion cloud (PBCS) migration project and support PBCS system.
  • Salesforce and Oracle CRM On Demand system administrator.
  • Lead projects and managed on site and off shore functional and technical consultants.

TECHNICAL SKILLS:

ERP/CRM: Oracle11i/R12 AP, AR, GL, Cash Management, Purchasing, TCA, Order Management, iStore, EDI, Advanced Pricing, Inventory, Shipping, BOM, Service Contracts, Contracts Core, Installed Base, TeleService, Depot Repair, Field Service, Mobile Field Service, CRM Foundation, iSupport, Email Center, Knowledge Management, Territory, Advanced Scheduler, Business Rule Monitor, Configurator, Scripting, Survey, Quoting, Oracle Alert, workflow Builder, CUSTOM.pll, SAP, Salesforce, Oracle CRM On Demand, Hyperion cloud (PBCS), etc.

Database: Oracle 8i/9i/10g/11g, MS SQL Server 2000/7.0, MS Access.

Tools: TOAD, SQL*Plus, SQL*Loader, Forms/Reports 6i, XML Publisher, BI Publisher, OBIEE, Discoverer, JDeveloper, OBIEE.

Others: AIM Methodology, AOL, OA Framework, PVCS, Chinese (Mandarin)

PROFESSIONAL EXPERIENCE:

Confidential, Cherokee, AL

Senior Business Analyst

Responsibilities:

  • Support existing Oracle E-Business Suite R12, primary focus on AP, CE, AR, GL, PO, OM, Advanced Pricing, Shipping, etc.
  • Lead Oracle E-Business Suite upgrade project (12.0.6 to 12.2.8) Finance track and Order to Cash track.
  • Lead bank switch project in Oracle to transit files between our Oracle system and new bank system.
  • Set up new leasing business legal entities to have manual journal entry in GL.
  • Lead Hyperion cloud (ePBCS) migration project from existing on-premis Hyperion system and support ePBCS system.
  • Lead EDI project of outbound and inbound transactions, from PO to invoice for customers and vendors.
  • Lead iStore project to bring Parts business online which has 15 million sales per year.

Confidential, Phoenix, AZ

Senior Oracle Business Analyst

Responsibilities:

  • Support existing Oracle E-Business Suite, and involved in the upgrade from 11i to R12.
  • Lead the implementation of Oracle EBS service modules: Service Contract, Install Base, TeleService, Depot Repair, Field Service, Mobile Field Service, iSupport, Knowledge Management, and Email Center.
  • Coordinated with global business owners from Americas, EMEA and APAC
  • Managed on site and off shore functional and technical consultants
  • Salesforce Service Cloud Administrator.
  • Involved in the transition from Oracle to SAP, responsible for CS module.
  • Lead the implementation of Confidential global install base tool - ServIS and field Service tool - MSA.

Confidential, Sunnyvale, CA

Senior Oracle Applications Consultant

Environment: Oracle Applications R12, Order Management, TeleService, Service Contract, Install Base, Field Service, Depot Repair, iSupport, TCA, Advanced pricing, Shipping, Inventory, etc.

Responsibilities :

  • Production support for Oracle Application R12, primary focus on service module and PO, OM, etc.

Confidential, Palo Alto, CA

Senior Business Analyst

Responsibilities:

  • Implemented Oracle Application R12 Order to Cash.
  • Participated in business requirement gathering process, business requirement documentation RD50 and business process documentation BP80.
  • Mapped business process to Oracle applications.
  • Conducted fit-gap analysis for all business requirements.
  • Developed test scenarios and global scenarios, then conducted CRP based on test scenarios.
  • Conducted gap resolution for all gaps between business requirements and Oracle applications based on best practice and business requirements.
  • Configured and set up Oracle applications - Order Management, Service Contract, Install Base, Advanced Pricing, Inventory, etc.
  • Provided architect solution and wrote architect overview document for business processes.
  • Wrote MD50 functional documents for interface between Oracle R12 and third party applications, as well as new extension in Oracle R12 to meet business requirements.
  • Coordinated offshore team for technical development of RICEWF objects.

Confidential, Pittsburgh, PA

Senior Oracle Applications Analyst / Lead Oracle Applications Analyst

Responsibilities:

  • Involved in upgrade from 11. and from 12.0.4 to 12.1.2.
  • Implemented TeleService, Depot Repair, Installed Base, Service Contract module globally (US, EMEA, APAC).
  • Lead the customer master clean up project. Cleaned up Customer data through party merge, account merge and site merge. Turned on DQM (Data Quality Management) to prevent duplicate customer entry.
  • Salesforce system administrator and Oracle CRM On Demand system administrator

Confidential, Memphis, TN

Senior Oracle Applications Consultant

Responsibilities:

  • Massive roll out of Oracle CRM e - Business suite 11.5.10.2 for all of Confidential Divisions, primarily for Confidential ’s Citizens Service Call Center

Confidential, San Jose, CA

Senior Oracle Applications Consultant

Responsibilities:

  • Implemented entitlement project which ensures the proper business control over the service delivered to Cisco customers.

Confidential, Redmond, WA

Oracle Applications Consultant

Responsibilities:

  • Implemented Oracle Applications 11.5.9 Service Contracts, Order Management, Installed base, etc.

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