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Business Analyst. Resume

Boston, Massachusetts


  • 8 years of Industry experience as a Business Analyst with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Design.
  • Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
  • Expertise in Project Management i.e. Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting and Drafting Remedy Procedures.
  • Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
  • Experience with IBM Websphere Business Modeller to understand and transform business through superior business modeling.
  • Experienced in analysing business specification documents, Designing Test Plans, Test Strategy and Test cases Verifying and validating Test cases and effective QA implementation in all phases of Software Development Life Cycle (SDLC)
  • In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).
  • Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams, navigational flows, story boards, UI specifications and Sequence Diagrams.
  • Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
  • Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
  • Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project
  • Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
  • Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
  • Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as the lead of the Projects.
  • Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.


Facilitation techniques, PDM: Precedence Diagramming method, Three - point estimate, Bottom-up estimate, Modeling techniques, Cost aggregation, Reserve analysis, Benchmarking, statistical sampling, Cause & Effect diagram, Flow charts, Check sheets, Pareto diagrams, Histograms, Control charts, Scatter diagrams, SIPOC Model, SWOT Analysis, WBS, GAP Analysis, Delphi Technique.

Regulatory Standards Knowledge: HIPAA, FLSA, ADA/ADAA, Erisa, Users, COBRA, EEO/AAP, FMLA, OFCCP, ACA

Content Management Tools: MS SharePoint 2010/2013 and SharePoint Online, Visual Studio Team System (VSTS),Smartsheet, Asana, Sharepoint and Trello

Risk Management Tools: FMEA, Fast Track, CAPA, JIRA Service Desk, Oracle Service Cloud, Salesforce

Requirement Management Tools: HP ALM, Blueprints, ERP, JIRA, Version One, TFS (Team Foundation Server), IBM Rational DOORS and Jama.

MS Office: Word, Excel (Power Pivot), Outlook, PowerPoint, MS Project, MS Share Point, Visio, Service Manager, Quality Centre, Bugzilla

Business Modeling: MS Visio, Enterprise Architecture, Pencil, Balsamiq, iRise, Balsamiq, Xmind, Dialogue Mapping

Business Intelligence: Business Objects, Crystal Reports, Tableau

Methodologies: Defect Tracking

HP Quality Center/ALM, Rally, JIRA

Incident Reporting tools: ARS (Action Request System) BMC Remedy, ITIL, Service Now

Scrum Process: Product Backlog, Sprint Backlog, Release Burn down charts, Task board, Daily Scrum, Sprint Planning, Sprint Reviews, Retrospectives & Backlog Grooming

Methodologies: UML, SDLC, Waterfall, Agile, RUP, Six sigma, Lean, Scrum, XP, Kanban, and other Agile development techniques

Analytical Tools: Tableau, IBM SPSS, Blueprint v6.4, HP Enterprise, IBM Rational DOORS, Balsamiq Mockups 3.5.5, LeanKit

Project Management: MS Project, Team Foundation Server, Smartsheet, Asana, Sharepoint and Trello, Treejack, Optimal Sort, Slack, Yammer

Databases: Oracle (8i/9i/10g/11g), SQL Server, MS Access, SQL, PL/SQL

Web Technologies: C#, Java, JavaScript, XML, HTML

NO SQL Databases: HBase, Cassandra, MongoDB, MariaDB

Build Tools: Jenkins, Maven, ANT, Toad, SQL Loader, RTC, RSA, Control-M, oozie, Hue, SOAP UI


Confidential - Boston, Massachusetts.

Business Analyst.


  • Prepared Business Requirement Documents (BRD's) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
  • Created and maintained business rules in Performance point server for data cubes to enhance data cube security. Developed XML schema for data retrieval and processing to improve system flow through metrics.
  • As a member of decision making group, evaluating competing EDMS tools and qualifying them for management decision. The EDMS tools were interfaced with both LIMS to generate Data Transfer Reports which were configurable for immediate submission.
  • Created different users, roles, Document libraries, Form Libraries, Team sites for projects, Issue Lists on SharePoint Server Was given the role of the Administrator for Microsoft SharePoint in designing the CI System. Recommended the necessity for a discussion board to facilitate real -time discussions for the sales team.
  • Extensive use of MS Office tools like MS Access, MS Word, MS Excel, MS PowerPoint MS Project for data migration in to the CI System Knowledge Data Base in Microsoft SharePoint. Used the ODBC/SQL to migrate all data to one database before uploading it into the Knowledge Base.
  • Used Kaye Validator for temperature mapping of Incubators and Controlled Temperature Units for sterilization studies and good experience of working with Laboratory Information Management System (LIMS)
  • Used MS SharePoint for the purpose of managing documents and for hosting websites which was used to access shared work spaces and documents.
  • As a Business/Data Analyst with solid understanding of Business Requirements Gathering, Data warehousing, Data Modeling, Evaluating Data Sources, Translating Requirements into Specifications, Application Design.
  • Support, configure, and develop SharePoint UI sites and sub-sites for PPD Quality Assurance and CGMP Laboratory.
  • Validation of Lab Ware Laboratory Information Management System (LIMS) to be used by Quality Management group to store project related regulatory and non-regulatory documents in a controlled manner
  • Worked closely on documentation in regards to GMP and traced it through various procedures to ensure quality and avoid contamination.
  • Designed, implemented and validated 21 CFR Part 11 compliance strategies for Lab Ware LIMS.
  • Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data
  • Produced data mapping and data definition documentation. Interacted with ETL programmers, database administrators, project managers and business managers
  • Involved in the computer system validation (CSV) lifecycle, which matches with FDA regulations particularly 21 CFR part 11 and validation requirements like reporting features, password regulatory rules, password aging and session time-out for the LIMS system.
  • Documented various artifacts as per the FDA 21 CFR Part 11considerations as well as Good Manufacturing Practices (GMP) and Good Clinical Practices (GCP).
  • Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation
  • Executing and validating Test cases to ensure business requirements, functional and design requirements are validated.
  • Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
  • Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules.

Confidential - Wooster, Ohio

Business Analyst.


  • Analyzed User Requirements Document, Business Requirement Document (BRD) , Technical Requirement Specification and Functional Requirement Specification (FRS).
  • Wrote and reviewed Installation Qualification (IQ), Operational Qualification (OQ), Performance Qualification (PQ) protocols for the LIMS application.
  • Was responsible for Designing, planning, installation, commissioning and validation of a new GMP facility its processes, equipments and software systems for production of OTC drugs
  • Extensively used Ms SharePoint a content management platform, for managing content across the organization within a shared repository.
  • Involved in implementation and postproduction support of LIMS-Empower interface.
  • Designed the Data Warehousing ETL procedures for extracting the data from all source systems to the target system.
  • Created Source to target data mapping documents identifying key data elements and prepared Data Flow Diagrams.
  • Managed and participated in configuration and design of Labware LIMS and various lab applications for the Genetic Quality
  • Gathered Functional and Data Requirements, analyzed workflows and created Requirement Specifications, Report Specifications, Data Requirements, Data Mapping and High Level Flow diagrams.
  • Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation of RUP effort in different iterations and phases of the Software Development Life Cycle.
  • Worked as an Interface between the Users and the different teams involved in the application development for the better understanding of the Business and IT Processes.
  • Followed a structured approach to organize Requirements into logical groupings of essential Business Processes, Business Rules, and Information needs that insures any Critical Requirements are not missed
  • Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.
  • Prepared Logical Data Models that contains set of Entity Relationship Diagrams and Data Flow Diagrams and supporting documents and descriptions of the Relationships between the data elements to analyze and document the Business Data Requirements.
  • Possess excellent knowledge on, HIPAA Compliance, HL7 practices, GMP , GLP guidelines and regulations.
  • Analyzed and Conducted Data Mapping to ensure that the all required data was mapped in the correct Fields.
  • Participated in user acceptance testing by validating Test cases for Usage Billing Platform project.
  • Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing.
  • Responsible for providing analytical support in the Design, Development and Implementation of Project.

Confidential - Palm Bay, FL

Business Analyst .


  • Conducted one to one interviews with Portfolio Manager to gather Business Requirements and was involved in the documentation of Business Requirement Documents.
  • Assisted the Project Manager in setting realistic Project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted Project related presentations.
  • Used MS SharePoint for the purpose of managing documents and for hosting websites which was used to access shared work spaces and documents.
  • Extensive use of MS Office tools like MS Access, MS Word, MS Excel, MS PowerPoint MS Project for data migration in to the CI System Knowledge Data Base in Microsoft SharePoint. Used the ODBC/SQL to migrate all data to one database before uploading it into the Knowledge Base.
  • Developed and maintained custom Access databases and .Net Applications to interface with LIMS system and provide sample tracking.
  • Developed strategic partnerships with the Business units to develop a solid knowledge base of the Business line, including the Business Plan, Products, and Process.
  • Functioned as the primary liaison between the Business line, operations, and the technical areas throughout the Project Cycle.
  • Translated the Business needs into system Requirements, communicating with the Business on a broader scale and with an in-depth view.
  • Identified internal and external system Requirements, design and configuration set-up.
  • Developed Business Requirement Document as well as High-Level Project Plan.
  • Developed Functional Specification Document and Supplementary Specification (non-functional) Document.
  • Participated in the Logical and Physical Design sessions and developed Design Documents.
  • Designed and implemented basic SQL queries for QA Testing and Report / Data Validation.
  • Partnered with the Technical Areas in the research and resolution of System and User Acceptance Testing.
  • Develop User Manuals, and Training Manuals as per Project Specifications and timelines.

Confidential - New Brunswick, NJ

Business Analyst.


  • Worked throughout the SDLC, which included requirements, specifications, design, analysis and testing utilizing AGILE methodology.
  • Facilitated Scrum related meetings, Sprint planning, Daily Scrum, Pre-Grooming, Grooming, Sprint Review, and Retrospective sessions and coach development team to utilize Agile methodology (Scrum)
  • Worked with Product owner in prioritizing, developing strategy, and reporting out progress of all sprints within the transformation project.
  • Implemented Scrum with JIRA to track the progress of project and involved in creating Product Backlogs, EPICs and User Stories.
  • Develop UML diagrams like Use Cases and Use case Narrative, Activity Diagrams, Sequence Diagrams, and collaborations diagram using MS VISIO 2010.
  • Scrum key activities -conducted scrum meetings, Backlog grooming, story jam, story mapping, iteration planning, release planning, daily standup, retrospectives, and iteration demos.
  • Worked with the technical team in the development of new risk management computation system in compliance with the Basel II accord.
  • Scoping and designing the new Compliance system including Sanctions, and KYC processes.
  • Built financial models for clients by collecting, monitoring and studying data, generating financial variance and action reports and making clear and targeted recommendations.
  • Created Ad- hoc reports and presentations for managers.
  • Prepared Business Process Models that includes Modeling of all the activities of business from conceptual to procedural level.
  • Determined the team capacity (velocity) from historical data. Created Work Break down structure (user stories) and corresponding activities (tasks)
  • Prepared bi-weekly project status reports and coordinated work plan between client project manager and business stakeholders.
  • Prepared Test Reports and submitted the Bug Findings to the Bug Tracking system using Quality Center and its modules (Requirements, Test plan, Test lab and Defects).

Environment: Rational Rose, OBIEE 11g, Informatica, Rational Requisite Pro, Clear Quest, VB, Java Scripts, .Net framework, MS Project 2010, MS-Visio 2010, MS-Office 2010, HTML, XML, Active Server Pages, Erwin 7.1, MS Share point, Test Director 7.1, Cognos.


Data Analyst .


  • Worked in a Scrum Agile process & Writing Stories with two-week iterations delivering a product for each iteration.
  • Converted the DTS Packages into SSIS using Migration Wizards.
  • Involved in Testing and Debugging the Stored Procedures and T-SQL.
  • Worked on Client/Server tools like SQL Server Enterprise Manager and Query Analyzer to Administer Server.
  • Designed models in Framework Manager and worked with parameter maps.
  • Involved in query tuning for increasing the query performance.
  • Optimized the performance of various stored procedures by redesigning T-SQL queries and changing and connection and server level settings.
  • Worked on transferring the data files to the vendor through sftp&Ftp process
  • Involved in defining and Constructing the customer to customer relationships based on Association with an account & customer
  • Created action filters, parameters and calculated sets for preparing dashboards and worksheets in Tableau.
  • Experience in performing Tableau administering by using tableau admin commands.
  • Worked with architects and, assisting in the development of current and target state enterprise-level data architectures
  • Worked with project team representatives to ensure that logical and physical data models were developed in line with corporate standards and guidelines.
  • Involved in defining the source to target data mappings, business rules, and data definitions.
  • Performed data analysis and data profiling using complex SQL on various sources systems including Oracle and Teradata.
  • Migrated three critical reporting systems to Business Objects and Web Intelligence on a Teradata platform
  • Created Excel charts and pivot tables for the Adhoc data pull.

Environment: MS Office Suite, MS Visio, MS SharePoint, Test Management Tool, MS Project, Crystal report, HTML.


Business Analyst


  • Coordinated with the stakeholders and project key personnel to gather functional and non-functional requirements during JAD sessions.
  • Studied the existing business process and created AS-IS workflow to illustrate the existing system.
  • Responsible for the full HIPAA compliance lifecycle from gap analysis, mapping, implementation and testing for Medicaid Claims.
  • Responsible for gap analysis in changing old MMIS and Involved in testing new MMIS.
  • Responsible for Medicaid Claims Resolution/Reimbursement for peach state health plan using MMIS.
  • Recorded requirements in the Requirement Traceability Matrix (RTM) defining each technical requirement in detail from areas like: main hardware, application software, networks, servers, internet and desktop configuration.
  • Assisting the project manager in creating the business case and project plan.
  • Served as a liaison between the internal and external business community (Claims, Billing, Membership, Capitation, Customer service, membership management, provider management, advanced Healthcare management, provider agreement management) and the project team.
  • Actively analyzed current business processes (Claims, Recipient eligibility and enrollment etc.) and worked with management to improve and implement enterprise solutions to ensure compliance.
  • Work with business representatives to understand data marts requirements and priorities and ensure that IT works is appropriately aligned.
  • Responsible for creating business work flows and processes and creating management reports based on the analysis.
  • Followed the UML based methods using Rational rose to create use cases, activity diagram, sequence diagram, collaboration diagram that include functional and non-functional specifications to hand off to development teams.
  • Actively involved in updating internal processes (submit claims, check eligibility), updating data collection and data reporting.
  • Defects and bug testing by using Rational Clear-Quest, Configuration management and Version control with Clear-Case.
  • Propose strategies to implement HIPAA 4010 in the new MMIS system

Environment: BRD, Waterfall methodology, Rational Unified Process (RUP), UML, Windows, SQL, Microsoft Office, HTML, XML, Java Script, Java, ASP, HTML, MS Access, DB2, Oracle, Test Director.

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