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Business Analyst Resume

Dallas, TX

SUMMARY:

  • Business Analyst with over 10 - years of experience in the real estate industry. Self-starter that is skilled in financial management, executive reporting, agile project management, and identifying areas for organizational process improvements and driving change. Takes pride and ownership in all work. Excellent analytical, interpersonal, and leadership skills. Driven and dedicated to self-growth and welcome opportunities to learn.

TECHNICAL SKILLS:

Software & Application Proficiencies

Administrative/Office: Adobe Acrobat, Microsoft Office Suite (Word, Excel, Outlook, Power Point, Publisher, Access), Click Share, Crestron Conference Systems, DocuSign, Google Mail, Intercall, VoIP Phone Systems, WebEx, Zoom

Marketing/Social Media: Constant Contact, MailChimp, Facebook, LinkedIn, Twitter, Instagram

Real Estate: ApartmentBuildings.com, CoStar, CREXi, LoopNet, MLS, Xceligent, Yardi Matrix, ZipForms

Other: ServiceNow, SharePoint, TFS

Professional Scrum Master I (PSM) Certified (June 2019)

Completed 2Day Photoshop Training: Essential Skills I at Lumenbrite in Addison, TX (March 2015)

Texas Notary Public (Exp. 12/19/21)

Word Processing at 85 WPM

PROFESSIONAL EXPERIENCE:

Confidential - Dallas, TX

Business Analyst

  • Product Owner and Business Analyst of the financial planning application used to track CapEx investments within Digital & Technology
  • Provide training and troubleshooting of application to Product Owners and leadership across the Americas, APAC, and EMEA, including processing of ServiceNow tickets
  • Through collaboration with business stakeholders, gather requirements and work with development team to create user stories for each sprint in TFS and perform user acceptance testing
  • In partnership with Global Finance, ensure scrum teams remain within a 10% variance of their product approved budgets on all CapEx initiatives
  • Lead monthly CapEx review meeting with the CDTO, CAO, and SVPs, including preparation of meeting materials
  • Heavy data analysis (identify trends, outlying data, problems) and provide recommendations for both system and process improvements across multiple lines of business
  • Change agent for global initiative to transform the CapEx annual budget cycle into a process that is more agile
  • Served as volunteer lead of the Spirit Committee from which included the planning and execution of monthly breakfasts, social events, and a Diwali celebration for >1,000 employees and contractors in two offices

Confidential - Dallas, TX

Office Manager and Marketing Director

  • Responsible for Overseeing All Aspects of Daily Company Operations: Weekly Payroll; Accounts Payable and Receivable; Human Resources (Writing Job Descriptions, Posting Job Ads, Interviewing Prospective Employees, Onboarding of New Employees); Coordinating Travel Arrangements; Commission Disbursements to Brokers; Troubleshooting IT Issues; Arranging Interoffice and Client Meetings Including Catering
  • Coordinated and Executed Company’s Office Expansion Including Negotiating Office Lease, Make Ready of New Office Space, Selecting and Ordering Furniture, and Assigning Offices to Employees
  • Content Creation, Design, Photo Editing, and Final Delivery of Offering Memorandums and Brokers Opinions of Value (RFP’s) for all Listings for a Team of 10 Commercial Real Estate Brokers which Closed Over $170MM in Transactions in 2017
  • Design and Execution of E-mail Marketing Campaigns Using Constant Contact and Mailchimp
  • Create all Flyers, Brochures, Letterhead, and Forms for Marketing and Branding Purposes
  • Maintain Company Website and Social Media Pages (Facebook, LinkedIn, Twitter)
  • Management of Property Listings on Third Party Sites Including ApartmentBuildings.com, CoStar, CREXi, LoopNet, MLS, Xceligent
  • Named the Company’s “MVP” in 2016

Confidential - Dallas, TX

Association Manager

  • Built and Maintained Strong Relationships with the Board of Directors and Homeowners at Each HOA in my Portfolio of Fourteen (14) HOAs
  • Efficiently Resolved all Plumbing, Electrical, Roof, Landscaping, Pool, Pest Control, and Garbage Issues for All Properties in my Portfolio
  • Obtained Competitive Bids and Coordinated Repair Projects with Local Vendors
  • Attended and Facilitated Regular Board and HOA Meetings
  • Prepared Condo Questionnaires and Resale Certificates for Title Companies and Mortgage Companies for Every Refinance and Sale
  • Performed Various Fiduciary Tasks Such as Creating Annual Budgets for Every HOA, Depositing HOA Dues, Reconciling Bank Statements, A/R, and A/P

Confidential - Dallas, TX

Association Manager

  • Acted as an Intermediary Between Owners/Residents, Board Members and Staff to Ensure All Questions and Problems Were Promptly Resolved
  • Provided Specific Assistance to the Board at Each HOA in Financial Management, Administration, Policies and Procedures, Property Infrastructure, Organization, Litigation Processes, A/R, and Property Maintenance
  • Conducted Weekly Property Inspections
  • Attended Regular Board and HOA Meetings
  • Preparation of Annual Budget for Each HOA
  • Reviewed Quality of Vendor Services Provided to Each HOA and Made Changes as Necessary
  • Monitored Reserve Funds to Ensure They Were Used in Accordance with Board and Regulatory Requirements

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