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Lead Business System Analyst Resume

CharlottE

PROFESSIONAL SUMMARY:

  • 12 years of extensive working experience as Lead Business System Analyst in different area like Salesforce and Siebel CRM, Master Data Management (MDM), Digital Marketing and Technical Project Manager.
  • IIBA CBAP (Certified Business Analysis Professional) certified
  • Extensive working knowledge in Agile (Scrum Process), Waterfall and Prototyping Methodologies
  • Certified Scrum Master (CSM) and SAFe (SSM).
  • Excellent Business Requirements Analysis skills including user interface diagrams, work flow diagrams, use cases, use case diagrams, user stories, business rules, data flow diagrams and business models.
  • Expert in creating Business Requirement Document (BRD), Functional Specification Documents (FSD), gap analysis, cost benefit analysis, Use Case Diagrams, Sequence Diagrams and Activity Diagrams.
  • Convert requirements into the Architecture and Design that constitute the blueprint for a solution.
  • Define solutions that are fit for purpose in terms of strategic alignment, quality, cost and time.
  • Collaborate with other Solutions Architects and development staff to resolve technical challenges.
  • Work with end users and management to document, design, and test and deploy complex processes
  • Strong experience in Change Management, Risk management, Resourcing in Project Management functions
  • Managing project costing and customer profit by optimizing resource allocation, Scope and project timelines
  • Managed in 18 - 20 people team for large projects., collaboration and nurtures, supportive working relationships with team member, business users and Technology staff
  • Used elicitation techniques such as interviews, questionnaires, brainstorming sessions, JAD sessions, observation, and document analysis for requirement gathering.
  • Proficient in facilitating and performing User Acceptance Test (UAT) by working with internal and external Users / Customers and obtaining delivery approval for the project.
  • Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Marketing Cloud and Chatter & App-exchange applications
  • Strong product knowledge of Sales, Service and Marketing clouds. Well versed in analyzing CRM business processes that include Prospect Management, Lead Management, Role Hierarchy, Order Management, Account Management, Case Management, Contact Management in a multi-tier environment.
  • Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Marketing Cloud and Chatter & App-exchange applications
  • Worked extensively on Siebel 7.x, and Siebel 8.x and across multiple domains which include Sales, Services for Banking and Financial Services and Manufacturing.
  • Strong analytical, design, problem solving and communication skills
  • Ability to learn and adapt new technologies and tools quickly

SKILL:

Tools: MS Visio, Share Point, Jira, RTC, Siebel Tool, Actuate tool, MSOffice, BMC Remedy, ServiceNow, Toad, SQL developer

Domain: Manufacturing, BFS, Insurance

Applications: Salesforce.com, IBM MDM, Web application, Legacy applicationSiebel 8.x, Siebel OUI, (Administration, ConfigurationScripting, EAI Integration, Workflows, Product and Pricing

Reporting: OBIEE, Actuate 7 Reports, Cognos 8, BI Publisher Reports.

Languages: Siebel eScript / VB Script, PL-SQL/SQL, C, C++

Operating System: Windows Server, XP, 2 000, Windows 7

Management: Managed 18-22-member team

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte

Lead Business System Analyst

Responsibilities:

  • Primarily responsible for identifying requirements, mapping the business specific requirements to actionable functional requirements.
  • Conduct meetings and facilitate collaborative discussions for requirement changes and new functionality needs
  • Worked towards preparation of requirements management plan, business and functional requirement documents.
  • Created data flow diagrams and process flow diagrams to facilitate better system understanding.
  • Engage client to gather software requirements/business rules, and ensure alignment with development teams.
  • Current state analysis and Defined future state flow for the enterprise solution
  • Translate stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.
  • Evaluate risks related to requirements implementation, testing processes, project communications and s.
  • Identify and reconcile errors in client data to ensure accurate business requirements.
  • Draft and maintain business requirements and align them with functional and technical requirements.
  • Facilitate weekly meetings with clients to document requirements and explore potential solutions.
  • Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.
  • Create standard approval processes for the business requirements.
  • Work with End users on production issues and troubleshoot and analyzing the root-cause.
  • Analyze and Triage Production Issues/defects with Business.
  • Work with Development to analyze and resolve the issues.
  • Work with QA, Business for System and User acceptance test.
  • Work with enterprise release management team to provide the project details and status and deployments.
  • Present the End-to-End demos to the business partner and end users for each sprint

Confidential, Charlotte

Sr CRM Business System Analyst

Responsibilities:

  • Engage client to gather software requirements/business rules, and ensure alignment with development teams.
  • Translate stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.
  • Evaluate risks related to requirements implementation, testing processes, project communications and s.
  • Identify and reconcile errors in client data to ensure accurate business requirements.
  • Draft and maintain business requirements and align them with functional and technical requirements.
  • Facilitate weekly meetings with clients to document requirements and explore potential solutions.
  • Convert requirements into the architecture and design that constitute the blueprint for a solution,
  • Lead proof of concept implementations from concept through execution.
  • Translate technical concepts and patterns into business benefits for management and executives.
  • Collaborate with other Solutions Architects and development staff to resolve technical challenges.
  • Conduct 5+ levels of testing functional, regressions, user acceptance, integration and performance to verify the client needs are met.
  • Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.
  • Work with external teams to integrate data into salesforce from external systems/applications.
  • Work with Salesforce Product team to explore new features/products that would help the business to enhance their business processes.
  • Data analysis and migration of data into salesforce using data loader.
  • Implement various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements
  • Create user roles and profiles and security settings.
  • Used field level security along with page layouts to manage access to the fields.
  • Create standard approval processes for the business requirements.

Confidential, Charlotte

Sr Business System Analyst

Responsibilities:

  • Release Planning, Product Backlog grooming
  • Define project scope, objectives, milestones and deliverables
  • Train Scrum process to the team and facilitate scrum review and retrospective meetings
  • Identify project dependencies (internal & external) & resolve any conflicts amicably
  • Keep team members and stakeholders well informed of status of key developments, program decisions, issues, and changes to the project and the project plan
  • Identifying risks & mitigation plan along with timely communication to the stakeholders
  • Develop business architecture using requirements such as scope, processes, alternatives and risks
  • Participated in requirement gathering and JAD sessions
  • Analyze client’s business requirements and processes through document analysis, interviews, workshops and workflow analysis
  • Work across multiple functional projects to understand data usage and implications for data migration.
  • Assist in designing, planning and managing the data migration process
  • Data analysis and assisting migration of data into salesforce using data loader
  • Work with subject matter experts and project team to identify, define, collate, document and communicate the data migration requirements
  • Prepare data migration plans including migration risk, milestones, quality and business sign-off details
  • Convert requirements into the architecture and design that constitute the blueprint for a solution
  • Ensure solutions align with the roadmaps established by enterprise architecture and adheres to the enterprise architecture principles
  • Define solutions that are fit for purpose in terms of strategic alignment, quality, cost and time
  • Conduct 5+ levels of testing functional, regressions, user acceptance, integration and performance to verify the client needs are met
  • Communicate client’s business requirements by constructing easy-to-understand data and process models
  • Liaise between business and technical personnel to ensure a mutual understanding of processes and applications
  • Conduct the UAT with the business users across multiple systems, and gathering feedback and providing the same to the development team
  • Review QA test cases and provide feedback
  • Create user roles and profiles and security settings
  • Used field level security along with page layouts to manage access to the fields
  • Created various reports and report folders to assist managers to better utilize salesforce as a sales tool and configured various reports for different user profiles based on the needs of the organization

Confidential, Charlotte

Business System Analyst/PM

Responsibilities:

  • Worked as lead business system analyst for Prospects MDM Integration project which transitioned Non-Participant/Prospect data to a new Master Data Management application
  • Performed multi-level business analysis on Prospect data and helped business team to on identifying on business process gaps.
  • Designed process flows and uses cases which helped business on enterprise prospecting capability, enhanced marketing and sales processes
  • Worked with the Business and Platform team to identify current capabilities and identify opportunities for improvement
  • Collaborates with the Development Lead, Product Manager/owner and Program manager to develop and implement software implementation plans
  • Managed relationships with business unit management in order to proactively suggest system enhancements to improve efficiencies and support business goals
  • Develops detailed descriptions and analysis of current and future state processes and workflows
  • Worked with business on drafting use cases for Digital marketing
  • Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
  • Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
  • Worked towards preparation of requirements management plan, business and functional requirement documents.
  • Created data flow diagrams and process flow diagrams to facilitate better system understanding.
  • Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
  • Worked towards preparation of requirements management plan, business and functional requirement documents.
  • Created data flow diagrams and process flow diagrams to facilitate better system understanding.
  • Collaborated with Program Manager to maintain project budget

Confidential, Carmel

CRM System Analyst & Support Lead

Responsibilities:

  • Interacted with Client-side business analyst and technical leads for requirement analysis and to define business and functional specifications.
  • Involved in Business stakeholder meetings to get better understanding of the business and application development
  • Requirement gathering with clients and checking the feasibility of the application.
  • Working on Business requirement document and creating high-level design and preparation of the Low-level design document to configure the application.
  • Effort estimations for release scoping and co-ordination with onsite/offshore delivery team to gather effort estimations/re-estimations.
  • Requirement and Feasibility Analysis for Dynamic Pricing implementation.
  • Implemented Dynamic Pricing with customizing the Dynamic pricing workflow as per the client’s requirements.
  • Created new Signals for the requirements and modified the existing signals for dynamic pricing.
  • Implemented Dynamic metrics for incorporating package care requirement.
  • Release Management and Defect Management Co-ordination with various Onsite/Offshore teams.
  • Induction to new team members and other knowledge management activities.
  • Single point of contact for Siebel from TCS taking complete ownership of Build and testing.

Confidential

CRM Techno Functional Lead

Responsibilities:

  • Release coordination and making sure changes to production are migrated without issues.
  • Administrating Seibel 8.1.1.11 Open UI Suite upgrade.
  • Performing Production Support activities and end user interaction
  • Perform server/application audits and health checks
  • Administer database, application server and application environments
  • Siebel Administration including Siebel Gateway and Application servers, Resonate, Actuate Report server, Siebel batch components and Siebel web server.
  • Responsible for helping the users/ Employees on P1 and P2 tasks.
  • Involved in the Application Administration tasks such as System Ps, assigning views to responsibilities etc.; Integration Administration tasks like EAI value maps, Symbolic URL and Personalization administration.
  • Migration of changes to application components to the Development, Test, and Production environments.
  • Induction to new team members and other knowledge management activities.
  • Conducted meetings and discussion, managed minutes and provided resource schedule directly to the Client.
  • Coordination of Change Management activities.

Confidential

CRM Techno Functional Consultant

Responsibilities:

  • Study of Business requirement document and creating high-level design and preparation of the Low-level design document to configure the application.
  • Siebel Configuration and Developing the Workflows for sending outbound e-mails to the users from Siebel at different events.
  • Implemented Siebel Data Quality Management using Matching server for data cleansing and data duplication in Siebel HITM application.
  • Involved in creating and implementing Proposal requirements.
  • Performed activities and prepared documents for production deployment of the project
  • Customization of the application business services, custom buttons using Siebel eScript and implemented other declarative alternatives.
  • Effort estimations for release scoping and co-ordination with onsite/offshore delivery team to gather effort estimations/re-estimations.
  • Involved in creating Unit Test case and in Preparation of Test Logs which is used for test for the test environments to Review the Technical Implementation.
  • Release Management and Defect Management Co-ordination with various Onsite/Offshore teams.
  • Induction to new team members and other knowledge management activities.
  • Customization of swt and css files.
  • Requirement and Feasibility Analysis for SI implementation.

Confidential, Boston

Siebel Technical Consultant

Responsibilities:

  • Direct interaction with clients, Understanding the line of business and converting them into requirements.
  • Understood the requirement from client resource, Analyzed Business Requirements
  • Prepared functional spec and detailed design spec document.
  • Involved in JAD (Joint Application Discussion) to get better understanding of the business and application development
  • Requirement gathering with clients and checking the feasibility of the application.
  • Study of Business requirement document and creating high-level design and preparation of the Low-level design document to configure the application and interfacing of the system with external systems.
  • Involved in developing the new outbound synchronous web services. Configure Siebel integration object as per SOAP xml request.
  • Create data mapping in using Integration objects to Siebel business objects. Generating the sample XML file for the handshake with the external target system.
  • Customization of the application business services, custom buttons using Siebel eScript and implemented other declarative alternatives.
  • Imported and tested the connection in SOAP UI using sample XML request
  • Involved in creating Unit Test case and in Preparation of Test Logs which is used for test for the test environments to Review the Technical Implementation.

Confidential

Siebel Developer

Responsibilities:

  • Study of requirement and high-level design and preparation of the Low-level design document to configure the application and interfacing of the system with external systems.
  • Involved in Data Mapping for loading the Legacy data and prepared complex SQL queries, configured and optimized configuration (.IFB) files to run EIM job for data load.
  • Worked on the Campaign management, Response and List management.
  • Customization of the application business services, custom buttons using Siebel eScript and implemented other declarative alternatives like User properties and data validation methods
  • Involved in Administration activities and resolving the user issues related to SSSE (outlook Integration).
  • Involved in creating Unit Test case and in Preparation of Test Logs which is used for Designers to Review the Technical Implementation.
  • Worked in the Production support team to resolve the issues and with the implementation teams for successful SRF fixes on Test and production environments.

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