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Business/systems Analyst Resume

Littleton, CO

SUMMARY:

Highly motivated, results driven IT Business Analyst with notable success directing a broad range of Initiatives while participating in planning, analysis and implementation to meet business objectives. Consistently excels at providing comprehensive systems analysis, and full life cycle project management. Firsthand experience leading all stages of system development efforts, including requirements definition, design, architecture, testing and support. Outstanding project and program leader, able to coordinate and direct all phases of project - based efforts while managing, motivating and guiding teams.

TECHNICAL EXPERTISE

  • Functional specifications, design documentation, configuring applications and system support
  • Atlassian Confluence, JIRA, Agile/Scrum Methodology
  • ServiceNow Tickets - Incidents, Enhancements, Stories, Tasks
  • SDLC, QA, UAT, Change Management, Go-Live
  • Microsoft Office 365, Microsoft Access, Excel, Outlook, Power Point, Project, Word, Visio, MySQL
  • Windows 10, Google Apps, Google Drive, SharePoint
  • Salesforce CRM Administration - Classic and Lightening, DocuSign, Smartsheets, Teams, Skype
  • Salesforce configuration for roles, profiles, permission sets, licenses, custom fields, objects, page layouts, workflow and validation rules, approval processes, reports, Data Loader, Data Wizard
  • Meditech 6.0 and Orion Rhapsody Integration and Migration, Orion Rhapsody

PROFESSIONAL EXPERIENCE:

Confidential, Littleton, CO

Business/Systems Analyst

  • Salesforce CRM, DocuSign, Smartsheets, Teams, Skype
  • Salesforce configuration for roles, profiles, permission sets, licenses, custom fields, objects, page layouts, workflow and validation rules, approval processes, reports, Data Loader, Data Wizard
  • Salesforce maintenance and triage during a Classic / Lightning integration
  • Develop, position and implement a plan to transition advisors between trading products and Salesforce
  • Helped with overall integration, triaged open requests, basic configuration and systems admin work

Product Manager/Business Strategy

Confidential, Englewood, CO
  • Responsible for developing, positioning and implementing on a plan to transition advisors between trading products, including gathering and prioritizing product and customer requirements, working closely with trading, sales, and marketing, ensuring project goals are met and advisor satisfaction is maintained.

Application Technical Analyst II

Confidential, Englewood, CO

  • Tier II Support, EHR/EMR, BMC Remedy, SharePoint, SDLC, QA, UAT, Change Management, Go-Live
  • Primary functional and technical support for an assigned portfolio of applications
  • Elicit requirements through meetings, process descriptions, business scenarios, business analysis
  • Interpret end-user business requirements to develop and/or modify technical design specifications for off-the-shelf and/or custom-developed applications
  • Evaluate and build recommendations and business cases to address business needs
  • Develop functional and technical documentation, including end-to-end business process maps, use cases and use case diagrams, data flow diagrams, and architectural diagrams
  • Identify and document system configuration/custom solution requirements and technical specifications
  • Facilitate ongoing communication, collaboration, training, and other change management activities across the business community as well as within IT department
  • Develop and conduct training sessions with end users
  • Build testing plans and facilitate end user testing

Meditech 6.0 Analyst

Confidential, Denver, CO

  • Healthcare, EHR/EMR, HIPAA, Revenue Cycle, Green Print, SDLC, QA, UAT, Change Management
  • Primary functional and technical support for an assigned portfolio of applications
  • Elicit requirements through meetings, process descriptions, business scenarios, business analysis
  • Interpret end-user business requirements to develop and/or modify technical design specifications for off-the-shelf and/or custom-developed applications
  • Evaluate and build recommendations and business cases to address business needs
  • Develop functional and technical documentation, including end-to-end business process maps, use cases and use case diagrams, data flow diagrams, and architectural diagrams
  • Identify and document system configuration/custom solution requirements and technical specifications
  • Facilitate ongoing communication, collaboration, training, and other change management activities across the business community as well as within IT department
  • Develop and conduct training sessions with end users
  • Build testing plans and facilitate end user testing

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