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Product Owner Resume

Bellevue, WA

SUMMARY:

  • Experienced P roduct Owner / Business Analyst energized by tough challenges
  • Proficient in Problem Management Analysis and Resolution
  • Qualified in Business Process Analysis/Process Improvement
  • Practiced in use of Waterfall SDLC and Agile/Scrum methodologies
  • Skilled in Testing and Quality Analysis
  • O wned UAT f rom writing Test Steps to Facilitation and Documenting U AT Results
  • Experienced in development of SaaS applications
  • Passionate about integrating technology to improve customer experience
  • Proven Customer Satisfaction record
  • Supported Mutual Funds, Annuities and Life Insurance products

TECHNICAL SKILLS:

  • SharePoint
  • JIRA/Confluence
  • Zeplin
  • Balsamiq
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Power Point
  • Visio
  • Clarify CRM
  • Balsamiq

PROFESSIONAL EXPERIENCE:

Product Owner

Confidential

  • Participated in design sessions for the new 3.X platform and presentation layer that is user centered based Material Design UX principles and fully responsive UI.
  • Write Epics and stories for the design and development of the new 3.X platform and presentation layer.
  • Facilitate Epic refinement sessions with the onshore Product Team and assist the offshore development team with the writing and refinement of user stories used in the development of features and enhancement of existing 2.X and new 3.X platforms.
  • Worked closely with Sr. Product Manager on estimates for determining timeline and roadmap decisions.
  • Owned and enhanced UAT process taking the user experience to a new level. Mentored Quorum’s BAs in implementing a successful UAT process, writing test case scenarios and UAT facilitation.
  • Requirements gathering and writing user stories for new features and enhancement to existing 2.X platform.

Sr Business Analyst

Confidential, Bellevue, WA

  • Requirements gathering and writing user stories for enhancements to existing 2.X portal for Confidential Electronic Informed Consent (eIC).
  • Analysis of Quorum’s IRB document portal; creating user stories to document the as is state of the portal.

Confidential, Tacoma, WA

  • Requirements gathering and other documentation for bringing newly acquired RPO business onto TBI systems and equipment.
  • Gathered requirements, completed data mapping and other documentation for a Service Now implementation for new RPO business.
  • Completed detailed Service Now training plan and training guide for new RPO business.
  • Gathered requirements and participate in gap analysis for bringing new departments onto Workday system.
  • Participated in gap analysis comparing TBI proprietary applicant tracking system and Ascendify.
  • Documented requirements for incorporating HiringSolved search results into TBI proprietary applicant tracking system.

Confidential, Seattle, WA

  • Participate in requirements workshops with Business Process Specialist to capture business requirements.
  • Documenting business requirements including screen mockups in user stories.
  • Collaborating with developers for solutions and documenting acceptance criteria for testers.
  • Complete User Acceptance Testing.

Business Analyst

Confidential, Seattle, Washington

  • Lead BA creating user stories, business and functional requirements for small to large projects and system enhancements
  • Work closely with QA team and assist with UAT
  • Assist developers for complete understanding of written requirements and performing unit testing
  • Requirements traceability insuring all requirements were met in design and properly tested

Sr Business Systems Analyst

Confidential, Bellevue, Washington

  • Lead BSA driving web projects through design, UAT and deployment
  • Developed UAT plans, prepared test cases and test data
  • Complete requirements traceability and gap analysis to insure all requirements were met in design and properly tested

Business Analyst

Confidential, Bellevue, Washington

  • Create business and functional requirements documents for small to large projects
  • Create quality plans including test plans, set up test use cases, executed test plans, reviewed results; tracked defects for small to large projects
  • Coordinated User Acceptance Testing
  • Provided analyst on - call support to Mutual Funds and Annuities business partners
  • Output Liaison for the Retirement Services Division IT
  • Lead Business Analyst for compliance required project of creation and implementation of a centralized database that receives updates nightly from 4 mainframe systems
  • Contract Automation - forms maintenance, quarterly statements and mailings under direction of Compliance Department and other Stakeholders
  • Intake/Problem Management Lead
  • Perform training for business partners
  • Working knowledge of a policy mainframe system (CSC product Vantage)
  • Relationship Building with Retirement Division Automation, Compliance, Actuarial, Marketing, Legal and Customer Service

Business Analyst

Confidential, Redmond, Washington

  • Created business and functional requirements documents
  • Lead Business Analyst for development and enhancement of CRM (Clarify)
  • Created test plans, set up test use cases, executed test plans, reviewed results; tracked defects
  • Coordinated User Acceptance Testing
  • Provided analyst on-call support to business users
  • Screen Design using UI Editor
  • Worked with outside vendors Confidential
  • Performed beginner through advanced training for business partners

Business Process Analyst

Confidential, Seattle, Washington

  • Responsible for documentation of business processes and product specifications for centralized call center
  • Create and maintain call scripts used by front line customer service representatives
  • Mentor and trainer to new customer service reps

Senior Customer Service Representative

Confidential, Seattle, Washington

  • Communicated verbally and in written form to customers and agents
  • Mentor and trainer to new customer service reps
  • Performed complex analysis of policies

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