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Lead Business Analyst Resume


  • Information Technology experience in business analysis, data analysis, data mapping, process analysis, quality assurance. Adept in developing business process workflows and solutions.
  • Comprehensive knowledge of Software Development Life Cycle (SDLC), having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing.
  • Extensive experience in gathering, managing and documenting business and functional requirements, communicating effectively with Key stakeholders including Customers, Technical experts and QA engineers and Higher Management.
  • Adept at creating and transforming business requirements into functional requirements and designing business models using UML diagrams - Context, Use Case, Sequence, Activity diagrams in Enterprise Architect, MS Visio and Rational Rose for Content Management, Case Management, CRM and Record Management solutions.
  • Excellent facilitation skills in conducting walkthroughs, surveys, questionnaires, interviews, brainstorming and JAD sessions.
  • Comprehensive knowledge of RUP, Waterfall, Agile methodology.
  • Strong experience in conducting UAT and documentation of test cases. Familiar in designing and developing Test plans and test cases.
  • Participated in all aspects of QA life-cycle including process and priority planning, requirements and design walkthroughs and tests, creation of test data, test plan and test strategies, creating and executing functional and security tests, defect and change management, and deployment.
  • Peer Reviews/Code walkthroughs done for SRS, Design and Milestone Review.
  • Participate in quarterly business review meetings with leadership team. Provide updates on the In-Progress projects giving stakeholders and senior management a highlight on project status, key issue/challenges and any help needed. Exceptional problem solving and sound decision making capabilities, recognized by alternative solutions, and confident, accurate, decision-making coupled with excellent communication and interpersonal skills. Excellent track record for meeting deadlines and submitting deliverables on time.
  • Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
  • Worked with the project teams to develop and document release and deployment plans.
  • Exceptional technical writing skills and experience compiling User Guides and deployment instructions.
  • Assisted in the development and management of project plan, scope, business case, risk plan, schedule/timelines, and dependencies, constraints, budget, stakeholder's management plan, communications plan and RACI. Conduct team meetings with technical and implementation team to understand the project status, any risks and issues. Perform necessary risk responses and mitigation.



Lead Business Analyst

  • Acted as a liaison between the customer and the software development team.
  • Effectively prioritized multiple assignments and changed priorities as needed to support the developers, customer, and project leadership.
  • Collaborated with the development team by participating in design meetings and communicating detailed system requirements.
  • Analyzed and modeled the business domain to create a complete picture of process flows and functional requirements and user stories for the proposed solution.
  • Facilitate and lead requirements gathering workshops both internally and externally.
  • Ensure User Stories were consistent and covered all aspects of the Requirements.
  • Conducted BA handoff meeting with Development team members to ensure user stories are communicated clearly to team members.
  • Participate in Design sessions to address questions from the Development teams regarding business rules, change request etc.
  • Create and maintain the Requirements Traceability Matrix (RTM).
  • Work directly with software engineers to ensure clear communications on requirements and defect reports.
  • Perform data analysis and recommend suggestions for Report layouts and enhancements.
  • Coordinate requirements walk-through and sign-offs, verifying with user representatives/stakeholders that user stories and process models accurately portray specific business needs.
  • Created UAT test cases and Power Point presentations (demo) for various application.
  • Review Test Scripts to ensure all the scenarios are accurately covered in it. Performed 508 compliance testing using JAWS.
  • Facilitate Scrum ceremonies: Daily Stand-up, Backlog Grooming, Sprint Planning, Sprint Review and Sprint Retrospective.
  • Work closely with Project Manager and Lead Architect to manage the requirements change management process. Facilitated and Maintained weekly CCB (Change Control Board) to review all changes across the project.
  • Planned, managed and stabilized technology team releases using agile approach.
  • Collaborated with technical team in the definition and breakdown of releases, ensuring fully understood by all and smoothly transitioned. Maintained CMMI related artifacts for each release. Peer-reviewed the release package to the customer.

Environment: HTML5,Angular.JS, JQuery, HTML5, CSS3, Node.js, MySQL, Java, Alfresco Enterprise repository, Alfresco Activiti, Elastic search, Logstash, Kibana stack, Jira, Contour, Visio, MS Project, SharePoint

Confidential, Fairfax, VA

Sr. Business / Quality Analyst

  • Evaluated potential software solutions, including off-the-shelf and open source components, and the system architecture to ensure that they meet business requirements.
  • Refining business requirements from Project team members. Performed analysis and tracking of requirements.
  • Preparing and analyzing AS IS and TO BE work flow scenarios.

    Reviewing the design and preparing a GAP Analysis document. This also led to preparing the RTM to identify requirements that were missed and also to ensure that the design is in accordance with the requirements.

  • Working extensively with Subject Matter Experts (SME’s) in understanding, extracting the User and Business Requirements pertaining to clients.
  • Played a critical role in designing new process flow and documenting the business process. Designed various business scenario and activities of business from the conceptual to procedural level.
  • Introducing new tools to leverage the team effort and help the team perform their tasks more effectively and efficiently.
  • Translated the functional requirements into User Specifications. These User Specifications acted as the final approved requirement / design and also acted as a technical and functional guide to the developers.
  • Created prototypes based on the user requirements and conducted product walkthroughs using these prototypes.
  • Developed the Test Plan, Test Conditions and Test Cases to be used in testing based on business requirements and tech specifications.
  • Worked with the customer and management on User Acceptance Testing to validate business requirements and resolve issue.
  • Worked with the project teams to develop and document release and deployment plans.
  • Maintained and kept track of Stakeholders’ requests for enhancements and changes.

    Perform functional, non-functional, performance testing and regression testing.

  • Analyze/Document test results and provide management reports on test coverage.

    Involved with the QA team to determine and develop test approaches and methods for Unit Testing, Integration and Functional Testing, Performance and Usability Testing according to application complexity and test requirement.

Environment: MS-Office 2013, SQL Server, .Net 4.5, WPF, C#, JIRA, Oracle 11i, Share Point, Crystal Reports, Windows 7, Sub version, UML, MS Project, MS Visio, Axure

Confidential, Fort Collins, CO

Senior Business / Quality Analyst

  • Involved in all phases of software development life cycle (SDLC) in RUP framework.
  • Analyzed and collected business requirements, identified system interfaces and created the requirements specification document.
  • Applied Unified Modeling Language (UML) methodologies to design Communication Diagram, Use Case Diagrams, Activity Diagrams, Sequence Diagram and ER diagrams.
  • Extensively interacted with both user group and development team.
  • Managed and tracked change control process of requirements and design changes. Documented the changes, issues and their impact on the system design and delivery.
  • Provided documentation such as requirements management plans, functional requirements, test plans and test cases.
  • Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the db2 database.
  • Incorporated the best practice methodologies as advocated by the Rational Unified Process.
  • Designed and analyzed Business Process Model, Use Case model and test procedures based on RUP methodology.
  • Performed requirement analysis by gathering both functional and non-functional requirements based on interactions with the process owners & stake holders and document analysis. Performed user interviews.
  • Wrote user requirements specification (URS) and Functional requirements specification (FRS) Documents as per the Business requirements and process flow.
  • Provided clear and concise documentation regarding requirements management plans, Functional Requirements, supplemental Requirements, Test Plans and Test Cases.
  • Designed and developed project templates based on SDLC Methodology
  • Developed UML Use Cases for the application and prepared the detailed Work flow diagram based on the proposed enhancement for the system.
  • Interacted closely with the QA lead in formulating the Test Plan and planning the test-schedule.
  • Created test cases for manual testing that included inputs, actions and expected result
  • Participated in User Acceptance Testing. Performed Black Box, System Testing, Security Testing, and Integration Testing to check the functionality of the application.
  • Tested the website for security against unauthorized users and unauthorized data access for Single Sign On functionality.Performed Screen validation testing, System Analysis, Smoke test, Regression testing, System Integration testing, GUI testing, UAT (User Acceptance) testing and End-to-End testing.

Environment: Windows 2000/XP, RUP, UML, Visio, Caliber RM, EMC Input Accel, Rational Suite (Rational Requisite Pro, Test Director, Clear Quest, Rational Clear Case), ColdFusion, MS-Office 2003, SQL Server, SSIS

Confidential, Ashburn VA

Business / Quality Analyst

  • Established a RUP (Rational Unified Process) centric business analysis methodology.

    Collaborated in building a business analysis process model using Rational Rose, RequisitePro, and Visio.

  • Designing and customizing data models for Data warehouse supporting data from multiple sources. Performed Gap analysis and implemented updates for the Data Warehousing Application.
  • Performed activities supporting the roll out e.g. the UAT template for Business User for QA, Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database. Run the SQL queries using TOAD and SQL Navigator.
  • Assisted system analyst to create Sequence Diagrams and Class Diagrams to show the individual flow of activity and define functionalities of various processes in policy administration system.
  • Provided key initiatives in working with users in defining project and system requirements. Conducted Architectural Discussions to prepare the Proposed Architecture and provided insight in the Business Case to the Architecture Review Board.

    Involved in Data Modeling of both Logical Design and Physical design of data warehouse and data marts in Star Schema and Snow Flake Schema.

  • Execute test scripts, coordinated & conducted UAT testing.

    Conducted JAD sessions for communicating with Stakeholders and Project directors

    Establish documentation for Agile methodology for implementation with a very water-fall-centric development team.

  • Provided clear and concise documentation regarding requirements management plans, Functional Requirements, supplemental Requirements, Test Plans and Test Cases.

    Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML.

  • Performed requirement analysis, went through all the use cases and issue logs.

    Conducted mass user interviews with brokers, enterprise user representatives and SMEs.

  • Experience on analyzing the system test and systems analysis. Performed Smoke Testing of the product. Testing the functionalities of the system and capturing test results.

    Conducted Regression Testing of the product. Raised and tracked defects and managing the defect cycle.

  • Interacted with stakeholders during testing. Isolated bottlenecks at different levels and suggesting tune-up methodologies. Wrote SQL queries for back-end testing and validation of data. Worked with Development and Product Support to simulate realistic production scenarios for load and stress testing.

Environment: Windows, MS Office(MS Word, MS Excel, MS PowerPoint, MS Visio), .NET, Oracle, Crystal reports, RUP, UML, SQL, AGILE, SWOT analysis, Java/J2ee

Confidential, VA

Business Analyst


  • Analyzed clients systems and business processes. Wrote Business Cases for the Stakeholders to understand the functioning of the new Underwriting System. Conducted user interviews, gathered requirements, and analyzed the requirements by using Rational Rose, Visio and Requisite Pro.
  • Performed extensive data modelling to differentiate between the OLTP and Data Warehouse data models.
  • Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables. Developed project plans and managed project scope.
  • Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall. Coordinating and Developing QA activities.
  • Conducted presentations of the QA test results with analysis to the stakeholders and users and documented modifications and requirements.
  • Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data. Worked extensively with MS Excel and MS access.
  • Assisted in building a Business Analysis Process Model using Rational Rose and Visio.

    Performed extensive Requirement analysis and developed use cases and workflows.

  • Provided key input in working with users in defining project and system requirements.

    Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.

  • Conducted JAD sessions for communicating with Stakeholders and Project directors.

Environment: UML, RUP, Mainframes, Agile, COBOL, JCL, Db2, Java/J2EE, Oracle, Rose, MS Word, MS Excel, MS Visio




  • Gathered high-level requirement for all the external projects in a release.

    Facilitated JAD sessions with SMEs and business analysts from other feeder systems for a detailed analysis and a better understanding of impact of various projects on each other.

  • Used the Informatica Designer to develop processes for extracting, cleansing, transforms, integrating and loading data into data warehouse database.
  • Created Data Stage jobs to extract, transform and load data into data warehouses from various sources like relational databases, application systems, temp tables, flat files etc.
  • Responsible to import the parts of the existing reports using Business Objects Live Office to develop the required reports in Microsoft Excel and Word.
  • Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.Created functional requirement documents for the impacting projects

    Performed criteria table updates for each project.

  • Analysis of business requirements and system requirements of the client and also for Property and casualty modules.Worked with SQL queries using MS Access for data manipulations.
  • Facilitated and led JAD sessions aimed at functional requirement walkthroughs for all the impacting projects and updated the documents based on recommendations (if any

    Created UAT plans with several test cases for each project to ensure that the system runs smoothly after the proposed enhancements or changes have been made.

  • Reviewed test results and coordinated with testing and development team to correct the issues.

Environment: UML, RUP, Microsoft Office Suite, Microsoft Visio, Unix, Documentum, Windows NT/XP, Oracle, SQL, SQL Server, Sybase, VBScript, C DOORS, C++, NET, ASP.NET, Business Objects, TestDirector


Operating Systems: Windows Server 2003, Windows 2000 Server/ Advanced Server, Windows 98/XP/Professional / Windows 2012, RedHat Linux

Languages: VB 6.0, .NET 4.5/ C#, VB. NET, ASP.NET, T-SQL,J2EE JAVA, JavaScript (Angular JS)

Databases: SQL Server 2000/2005/2008 , Oracle9i/10g/11g R2, MS Access, MySQL

Other Project Tools: HTML5, CSS3, Node .js, Spring Security, Activiti, Solr, Alfresco, eAuthentication, Elasticsearch Kibana and Logstash, Fiddler.

Process Tools: HP Quality Center, JIRA, Contour, Drop Box, SharePoint, PeopleSoft, Application Lifecycle Management, Deltek.

Management/Leadership Skills: Project Management skills, Strategic Planning Communications, Business Analytics, Client Relations Management, Critical Thinking, Cross-Functional Team Leadership.

Life Cycle Expertise: Experience in all phases of Software Development Lifecycle applying Waterfall and Agile methodologies.

Specialty Skills: Process Analysis, Workshop facilitation, Problem solving and structured analysis.

Communications: Competent Communicator and Leader. Chaired Publicity Chair at Toastmasters Spring Conference 2014. Achieved distinguished club status for Loudoun Toastmasters as VP of Education 2015.

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