We provide IT Staff Augmentation Services!

Product Manager/senior Business Analyst Resume

SUMMARY:

  • Over 14 years of IT experience with an emphasis on Project Management, Product Management, Business Analysis and System Testing.
  • Blend technology skills with extensive Agile/Scrum experience, a marketing orientation and analytical abilities to evolve product strategy.
  • Prioritize and manage multiple projects within specifications and budget restrictions.
  • Worked closely with various project stakeholders, SMEs, and staff to understand and document business requirements, functional requirements, and design specifications for new applications along with enhancements to the existing applications.
  • Ability to work with functional teams in an agile environment
  • Established data processing & statistical analysis experiences
  • Exceptional analytical skills with an ability to transform the needs of business users and stakeholders into functional/technical requirements.
  • In depth knowledge of all the phases of SDLC, including Agile, SCRUM and Waterfall Methodologies
  • Adept at preparing business requirements documents (BRD’s), defining project plans, writing system requirements specifications, and delivering project/status reports
  • Proficient in creating Business Process flows diagrams and Data Flow Diagrams
  • Experience in conducting/facilitating JAD sessions with superior organization and presentation skills.
  • Proficient in creating Test Plans and Test Cases based on the Business Requirement documents / Use Cases / stories, and Functional Requirement Specifications.
  • Familiar with Customer Relationship Management (CRM), and 1 - to-1 Personalization Experienced in the definition and documentation of integration of cross-functional processes
  • Strong Leadership skills
  • Experienced working on global projects
  • Goal oriented and ability to work under pressure

SKILLS:

Requirements Management Tools: RequisitePro, HP Quality Center, Clear Case, Clear Quest

Modeling Tools: MS Visio, Rational Rose, UML

Testing Tools: HP Quality Center, WinRunner, QuickTest Pro, SilkPerformer, LoadRunner, Test Director, Bugzilla, JIRA

Technology Skills: SIEBEL CRM, MS Office (Word, PowerPoint, Excel), Project Management Software (MS Project), XML, HTML, SOAP UI, TOAD, SQL Plus, XML SPY

Database: Oracle, Sybase SQL Anywhere, MS SQL Server, DB2

Operating systems: Windows NT, 2000, 2003, XP, Windows 7, Windows 8, Linux

Utilities: Oracle User Productivity Kit (UPK), MS Office Suite, MS Visio, MS Project, MS FrontPage

PROFESSIONAL EXPERIENCE:

Confidential

Product Manager/Senior Business Analyst

Responsibilities:

  • Established key roadmap themes
  • Determined which features to add to the roadmap
  • Produced clear, thorough feature specifications
  • Built and shared roadmap presentations
  • Clearly communicated status for roadmap items
  • Translate roadmaps into manageable product backlog.
  • Maintaining the prioritized backlog of user stories, features and defects.
  • Led product team meetings
  • Understand the features and changes in product requirements & support the sprint planning exercises.
  • Analyze product metrics and trends to assess product health and improvement opportunities.
  • Managed backlogs and prioritized technical work
  • Wrote user stories and defined requirements for design and engineering teams
  • Collaborated with design and engineering teams
  • Drafted release notes for product launches
  • Monitored and optimized release cycle processes
  • Proactively captured customer feedback
  • Conducted user interviews
  • Delivered product demos for new features
  • Gain a deep understanding of users and customers, identify and fill product gaps and generate new ideas that improve user experience and drive growth

Senior Business Analyst

Confidential, College Park, MD

Responsibilities:

  • Accountable for ensuring user stories to have acceptance criteria
  • Actively assisted in the acceptance and validation of the stories by testing the delivered stories
  • Proficiently helped development teams to break down large user stories for execution
  • Advised product owners, scrum masters and teams to improve their ability to create good product backlogs
  • Created reports that were turned into presentations for management
  • Track and communicate team velocity and sprint/release progress
  • Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings
  • Identified and defined needed strategies and processes during collaborative meetings with Client Managers and Project Managers
  • Worked on a range of projects to include implementing new and existing systems
  • Tested Web Services functionality for archival system using SOAP UI
  • Tested and validated the data moved to the archival database from the main database
  • Designed and delivered Functional Requirement specifications (FRD)
  • Designed and delivered Business Requirement Document (BRD)
  • Conducted requirement gathering workshops with the business users and process owners for database archival system
  • Designed business Process flows for the Archival system
  • Developed and delivered Requirements Traceability Matrix (RTM)
  • Created and submitted Release Documentation for each release
  • Responsible for Yearend documentation for each Fiscal Year
  • Responsible for organizing and scheduling status meetings to provide program updates to Government.
  • Delivered Status Reports to stakeholders for budgeting and planning purposes
  • Collaborated with cross-functional teams to draft project schedules and plans
  • Served as a single point of contact for project scheduling and plans.

Confidential, Washington, DC

Sr Business Analyst-Siebel/QA Lead

Responsibilities:

  • Designed and developed the End-to-End Process Flows for all functionalities in the CTS application
  • Designed and developed the functional specification document for all business functions
  • Conducted requirement gathering workshops with the business users and process owners
  • Designed and delivered Functional Requirement specifications (FRD)
  • Designed and delivered Business Requirement Document (BRD)
  • Created test scripts for Unit testing, Integration testing, and UAT
  • Assisted end users in administering the test cases for UAT and Integration testing.
  • End-to-end System Development Life Cycle (SDLC) covering Project Kick-off, gathering & documenting business requirement, BRD walk-through, Functional Specification creation, Development, define and analyze business problems.
  • Designed and delivered the manuals using Oracle UPK (User Productivity Kit)
  • Conducted end user on the upgraded application

Confidential, Washington, DC

Sr Business Analyst /Team Lead

Responsibilities:

  • Reviewed existing documentation and validated the “As Is” workflows and processes
  • Measured and analyzed the effectiveness of existing business processes
  • Developed sustainable, repeatable and quantifiable business process improvements.
  • Conducted market research to identify the best practices in the industry
  • Designed and developed “To-Be” workflow and processes
  • Developed and delivered Requirements Traceability Matrix (RTM)
  • Conducted requirement gathering sessions and JAD sessions

Confidential, Rockville, MD

Sr Business Analyst/QA Lead

Responsibilities:

  • Designed and developed the End-to-End Process Flows for all functionalities in the business unit
  • Designed use cases against the requirements and detailed wireframes visualizing the application and the portal user interfaces overall
  • Designed and delivered Functional Requirement specifications (FRD)
  • Designed and delivered Business Requirement Document (BRD)
  • Created the detailed Test Plan
  • Developed Unit and Integration Test Scripts
  • Designed the Data Flow Diagram for all the systems which shares the data
  • Prepared Screen Mockups and Business Requirements Document (BRD) and had multiple reviews
  • Analysis of Business, System Requirements for designing business process flows
  • Designed and delivered the manuals Oracle UPK (User Productivity Kit)

Confidential, College Park, MD

Sr Business Analyst

Responsibilities:

  • Designed business Process flows for all Online Order Management change requests and upgrade
  • Created and updated Functional Specification Documents
  • Developed functional requirement categories for solution evaluation
  • Developed Unit and Integration Test Scripts for testing activities
  • Interacted with the end users for capturing change requests for the upgrade
  • Designed technical Process flows for all the Siebel Functions for the upgrade
  • Prepared the Release notes and involved the Business users for deploying the interface
  • Designed and maintained the Requirement Traceability Matrix(RTM) for the HMS and SOFA applications
  • Tracking and documenting all Change requests approved by the Change Control Board (CCB)
  • Worked collaboratively with customers to resolve product issues they reported
  • Provided outstanding technical customer service for all users including employees and customers of Confidential
  • Worked closely with customer departments and teams to effectively identify, isolate, and resolve technical issues faced by those teams

Confidential, Arlington, VA

Sr Business Analyst

Responsibilities:

  • Designed and developed the End-to-End Process Flows for all functionalities in the business unit
  • Designed and developed the functional specification document for all business functions
  • Designed and developed various matrix diagrams for the HDI
  • Participated in the Requirements gathering Sessions
  • Documenting business requirement and BRD
  • Developed functional requirement categories for solution evaluation
  • Assisted in the planning, Development and execution of test scripts
  • Interacted with the end users for capturing change requests for the upgrade
  • Designed technical Process flows for all the CRM Functions
  • Designed business Process flows for all areas of business
  • Prepared various reports for the Senior Management
  • Created Test data pertaining to the test scenarios in an external spread sheet for data driven testing
  • Actively involved in various functional/technical meetings, Defects review meetings, and QA meetings
  • Developed test cases for functionality testing of the entire product and analyzed the test results with the Customers

Confidential, Houston, TX

Sr Business Analyst/QA Lead

Responsibilities:

  • Developed the requirements and functional documentation for their business processes
  • Extensively involved in reviewing requirements and business documents
  • Completed gap analysis for customer Web self service portal application
  • Developed all the test cases for system and integration testing
  • Developed functional requirement categories for solution evaluation
  • Preparing and reviewing of test plans, test cases and test reports
  • Analysis of Business, System Requirements for determining test scenarios
  • Generated daily status and weekly status reports
  • Assisted my colleagues to bring them up to the speed in creating the manual test cases
  • Logged defects using Clear Quest, and defect Ids are recorded in Quality Center

Confidential, Rochester, NY

Business Analyst

Responsibilities:

  • Assessment of BRD documentation to ensure prior documentation was current and accurate.
  • Development of Support team knowledge base.
  • Reviewed use cases to ensure proper process flow
  • Participated in system requirements, design, and production readiness review.
  • Created the High Level Application flows using MS-Visio
  • End-to-end System Development Life Cycle (SDLC) covering Project Kick-off, gathering & documenting business requirement, BRD walk-through, Functional Specification creation, Development, define and analyze business problems.
  • Involved in Functional testing, Regression testing, Integration testing, and User Acceptance Testing.
  • Created Data Flow Diagrams for various systems within the application

Confidential, Easton, PA

Sr. Business Analyst

Responsibilities:

  • Required deliverables included formal presentations of findings to Project Manager
  • Assessment of BRD documentation to ensure prior documentation was current and accurate.
  • Prepared business process models; used Visio to create use case diagram
  • Analysis of Business, System Requirements for determining test scenarios
  • Developed Requirement Traceability Matrix (RTM) to trace requirements
  • Assisted Team Leader in Planning, coordinating and monitoring project levels of performance and activities to ensure project deadlines were met.
  • Acted as the liaison between developers and business analysts to prioritize bug resolution
  • Developed test cases for functionality testing of the entire product and analyzed the test results with the Customers

Confidential, Albuquerque, NM

Business Analyst

Responsibilities:

  • Developed system test plans and participated in the System Integration effort
  • Gathered and documented complete business requirements from end users.
  • Performed business analysis, process design, requirements analysis and solutions design.
  • Participated and developed test strategies and test plans.
  • Tested access control of call center application by logging using different user ID s and verified views based on responsibilities.
  • Set up test environments based on identified data matching test scripts
  • Responsible for testing various business components to meet the User interface requirements.
  • Developed and executed test scenarios, conditions and scripts
  • Performed analysis and documented test results and understood the deliverables within SDLC process
  • Responsible for System Test, Regression Test and coordinated with the UAT execution.
  • Developed and maintained Automation test scripts using Quick Test Professional.
  • Used Win Runner and QTP to test systems GUI, functionality, verifications and validations.
  • Gathered and documented complete business requirements from end users.
  • Mapped functional specifications to business requirements.
  • Responsible for testing Oracle CRM Remote Service that enables the field service agents to automatically log in time and expenses and to log activity related to the Service Requests.
  • Reporting and tracking the issues using Mercury Quality Center.
  • Interacted with the users to get the requirements for the enhancement requests raised.
  • Involved in preparing design documents for the enhancement requests
  • Involved in thorough testing of the Application by interacting with the Users

Confidential

Consultant/Business Analyst

Responsibilities:

  • Was part of the configuration team for Phase 1 & II
  • Configured the Claim Submission, Claim Organization, Claim Contact & Claim Exposure Views
  • Designed and Developed the Claim Exposure
  • Developed an address validation interface using CODE 1 that validated and formatted the addresses based on US Postal Standards
  • Developed workflows to receive external claims (Glass Claims) using the COM interface
  • Developed a business service that could be invoked using a COM Data Server to create a claim in the Siebel database from an external application
  • Designed and Developed the reserving logic based on custom insurance business logic
  • Was part of the System and UAT testing effort for Phase 1 & II
  • Designed Knowledge transfer materials and conducted Knowledge transfer workshops to Phase III team members

Hire Now