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Business Systems Analyst Technical Resume

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St Petersburg, FL

SUMMARY:

  • Exceptional skills in working with business - side individuals as well as large groups to elicit requirements, refine requirements into functional and non-functional requirements and specifications, and deliver BRDs with the technical details needed by development staff as well as the business-level language needed by management and decision-makers.
  • Experience both as developer and Business Analyst with Agile Scrum and Kanban methodologies, eliciting and refining user stories and acceptance criteria, and managing the Scrum Product, Release and Sprint backlogs via Jira as well as administration of Jira and Confluence installations.
  • Outstanding technical system research and documentation skills to create ‘as is’ and ‘to be’ use cases, business process models, data flow models and BRDs. Experienced with usability testing, system core (SME) documentation, user guides, materials and support documentation as well as conducting sessions.
  • Over 20 years’ experience with complex SQL queries, stored procedures, views and triggers including 10 years’ experience with SQL Server T-SQL and an additional 10 years’ experience with Oracle PL/SQL and Java. Experience with ad hoc reporting via Excel as well as numerous reporting applications.

CAREER HIGHLIGHTS:

Business Systems Analyst Technical

Confidential, St Petersburg, FL

Responsibilities:

  • Lead technical BSA on project to consolidate all enterprise web services to RESTful standard from SOAP. Performed research of existing service functionality documenting ‘as is’ use cases with use case diagrams, meeting with various application and business teams to determine actual usage of current systems and eliciting requirements/acceptance criteria, and creating BRDs for ‘to be’ systems.
  • Lead BSA on project to identify all databases, database tables and stored procedures used in various SQL Server and Oracle databases in order for management to determine feasibility of consolidating databases in department silos to enterprise-wide exposure. As part of this effort, developed data validation, cleansing and translation modules for converting Oracle to SQL Server and vice-versa.
  • BSA on multiple projects to elicit requirements from various departments for maintenance and extending functionality of existing systems in effort to extend the life of legacy applications and preparing documentation in coordination with PMO.

Contract Developer

Confidential, Largo, FL

Responsibilities:

  • VB.NET legacy application support of retail SaaS system.

Contract NET Developer

Confidential, Tampa, FL

Responsibilities:

  • VB.NET with SQL Server T-SQL support of legacy system using Kanban via VSTS.

Business Systems Analyst

Confidential, Tampa, FL

Responsibilities:

  • Responsible for on-boarding new external clients within firm’s systems to include eliciting client requirements, development of data conversions, data dictionaries and business process models/workflows for systems using JSON, XML, various text formats and Excel in continuous delivery/agile scrum environment via Jira.
  • Responsible for development of test planning documentation to include acceptance criteria, development of test data and facilitating internal testing and external client UAT.
  • Performed system slowdown analysis and database and query tuning of local SQL Server and Azure databases supporting firm’s online SaaS systems.

Business Systems Analyst

Confidential, Tampa, FL

Responsibilities:

  • Responsible for managing and maintaining Jira Product and Release backlog, development and refinement of user stories and acceptance criteria in hybrid Agile Scrum environment to include sprint planning, release planning, conducting daily stand-ups, sprint review and sprint retrospective meetings.
  • Lead BSA on multiple projects to replace legacy reports in VB6/Crystal Reports into SSRS including refinement of user requirements via prototyping, developing functional and non-functional requirements and development of SQL Server T-SQL objects (stored procedures, views and functions) for reporting.
  • Lead Analyst on project to replace legacy 401(k)/403(b) funds distributions system to include researching and documenting existing processes, defining ‘to be’ requirements and acted within design team to obtain sign-off on system replacement model.

Programmer Analyst

Confidential, Tampa, FL

Responsibilities:

  • Primarily responsible for VB.NET, C#.NET and Oracle PL/SQL development within strict agile/scrum environment supporting merchant card transaction systems.
  • Acted as interim scrum master on multiple sprint teams conducting daily stand-ups and addressing blockers as well as managing MKS-based Scrum backlog.
  • Acted as Sprint team lead during onboarding of new offshore Sprint team and managed initial sprints.

Programmer Analyst

Confidential, Clearwater, FL

Responsibilities:

  • ASP.NET WebForms support of SAAS insurance management systems using JavaScript, CSS, HTML and XML tools with VB.NET and C#.
  • Development of iTextSharp PDF Manipulation routines in VB and C#.

Client Server Analyst (Business Analyst Technical)

Confidential, St Petersburg, FL

Responsibilities:

  • Lead Business analyst on multiple projects to add or replace system functionality in firm’s print production management systems (OLTP) including eliciting requirements from multiple cross-functional stakeholders, the creation of business, functional and technical requirements documents, detailed technical diagrams, and creating user manuals and/or conducting sessions with users. Acted as Product Owner for Operations management systems.
  • Provided on-site and telephone application support for firm’s operations management systems to multi-State print manufacturing facilities. Created support and documents, trained and managed outsourced India-based support staff of 7-10.
  • Performed analysis and performance tuning of firm’s OLTP systems to determine and install needed indexes, creation of T-SQL stored procedures to replace previously-used text file system, creation of views and auditing tables as well as upgrading systems from SQL Server to 2008. Created all SME documentation for system upgrades. Performed all backups and recovery operations until database servers moved to central location outside of Florida.
  • Led the planning and implementation of multiple new core banking applications to include ER modeling of databases, designing necessary T-SQL stored procedures, v and technical design/support documents and system documentation.
  • Responsible for developing test databases and test plans for validating and testing new community banking core applications as well as facilitating or conducting in-house testing along with external client UAT.
  • Development of VB.NET and C# iTextSharp XML bookmarked PDF applications within firm’s DevExpress-based Production Operations support intranet site.

Programmer Analyst Intermediate

Confidential, St Petersburg, FL

Responsibilities:

  • SME/Product Owner for firm’s Oracle 10g-based risk decisioning systems.
  • Lead Business Analyst in project to analyze and detect data anomalies within firm’s house-holding, round robin partitioned multi-GB transaction management system to include working directly with business users producing ad hoc queries and production of validation plans and controls as well as facilitating of UAT prior to exposure of the system to external clients.
  • Created UNIX (Korn) scripts for, and performed full regression testing during project to convert from HP to AIX-based servers.
  • Responsible for the development of SME application documents to include user manuals, ER database diagrams, system workflows, use cases and use case diagrams for all applications related to the ACH system.

Programmer Analyst

Confidential, St Petersburg, FL

Responsibilities:

  • Developed Oracle PL/SQL stored procedure and view-based Crystal Reports for reporting newspaper circulation statistics by geographical location and GPS.
  • Project Manager/Analyst for analysis, design and development of application to transfer complaint information from IVR customer complaint system to COBOL to Oracle 9i (for reporting) to SQL Server via linked servers with third-party software to convert customer complaints to text messages delivered to field personnel cell phones replacing call-ins for complaints.

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