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Product Owner / Business Analyst Resume

SUMMARY:

Business Systems Analyst / Project Owner with extensive experience in software development, product ownership, project management, solution options/design, infrastructure management, and secure countermeasures. Strong written and verbal communication — an effective liaison between technology resources and business stakeholders.

PROFESSIONAL EXPERIENCE:

Confidential

Product Owner / Business Analyst

Responsibilities:

  • Product Owner on Scaled Agile Framework (SAFe) for multiple PI Iterations, WSJF Prioritizations
  • Product Owner of 7 high profile projects, 100+ funded/pending requests, and Daily Prod Support
  • Used Change Management to significantly improve team’s Agile adoption - improving the team’s sprint predictability from 41% to 62.51% (comparatively above the Agile train’s average predictability of 55.24%)
  • Managed 5 Medicare/Medicaid Case Management implementations of 450k+ population / $200M+ revenue
  • Decomposed multiple projects - providing estimation on level of effort and hours for analysis, dev, testing
  • Provided accurate documentation on team capacity month over month used to justify critical new hires
  • Product Owner / Business Analyst on 30+ University Student Centers, 10 states, and 50k student members
  • Product Owner for multiple Care Management / Case Management systems (Nurseline / Care Advantage)
  • Product Owner / Business Analyst on North Carolina Medicaid (Care Management implementation)
  • Wrote / groomed numerous Epic, Story, and Objectives in Atlassian Jira, Agile Craft, and Confluence

Confidential

Business Systems Analyst

Responsibilities:

  • Documented numerous existing processes/workflows (narratives, diagrams, POCs, asset inventory)
  • Database Audit & Protection - business requirements, use cases, test cases, elicitation
  • OHIA Fiscal 2019 Security Roadmap & Initiatives - analysis, deck, and executive mgmt. presentation
  • Virtual Desktop Infrastructure (VDI) File Transfer Project - business and functional requirements
  • Patient Matching Project - As - Is diagrams, Task Schedule, KPI metrics (SQL), Data Governance (Collibra)
  • Feasibility for Early Recognition & Response, and Neuro Surgery projects
  • Anesthesiology - implementation of EPIC Clarity process (automation, analysis and data mapping)
  • Productivity Application Project - As - Is documentation and analysis, To - Be solution options (EPIC Queue enhancement)

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

  • Ability to manage several lines of businesses, resolve client conflicts, communicate professionally
  • SQL Server data modeling, SSIS ETL for Conduent & Monsanto/Bayer Server Asset Management DB/DW
  • ER Diagrams, UML diagrams, Process Flow diagrams using Visual Paradigm and MS Visio
  • Programmed configurable server procurement process that automated manual Excel spreadsheet process
  • Programmed configurable spreadsheet to spreadsheet compare report and mapping process
  • Author of Design Solution (SDD), Business Requirements (BRD), Business Rules, and Project Schedule
  • Developed Wireframe/Mockups for new Dashboard Management System using Adobe XD & Avocode
  • Developing Web Site Dashboard and Server Lifecycle Management System for Monsanto
  • Visual Studio 2017, C#, MVC, Razor, HTML5, CSS, SQL Server (data models and meta data scripts)
  • Developed data warehouse SSIS ETL process, and SQL server data model for Monsanto/Bayer Lifecycle Mgmt Infrastructure System

Confidential, Encino, Ca

Business Systems Analyst

Responsibilities:

  • Analysis of property insurance quote/responses using ACORD, XML, XPATH, XSLT, XSDs, and JSON
  • Created detailed Acord XML data mappings specifications for multiple system interfaces
  • Development of data translations using XSLT, XML, XSDs, and Web Services using SOAP/JSON
  • QA testing of Web Services, Static Analysis. Dynamic Analysis: Unit Testing, System Integration Testing (SIT), and User Acceptance (UAT) Testing. Black/Gray/White Box Testing.
  • Experience using Agile and Scrum software development lifecycle and methodologies
  • Experience using Atlassian tools JIRA (Stories, and Features) and Confluence (document repository)
  • Visual Studio 2015, Microsoft Office, Stylus Studio X16, and XML Spy 2016

Confidential, Costa Mesa, CA

B2B Integration Analyst

Responsibilities:

  • Shipwire API data mapping from legacy system to Shipwire’s Web Services
  • AS2 Cert change, and partner configuration for Cisco, Lenovo, CDW, En Pointe, and others
  • Seeburger mapping for Sphiro/Shipwire using EDI (945/856), and JSON/XML/XSD
  • E-Business/E-Commerce implementation Microsoft PTR using BPML, APIs, and Web Services

Confidential, Cerritos, CA

Systems Analyst Advisor

Responsibilities:

  • HCC/Risk Adjustment initiatives, EDS/RAPS submission, and chart audits
  • Analyst of CMS ICD-9 to ICD-10 transition; development of guidelines, requirements, and test cases.
  • Oversaw Medicare/Medicaid Duals initiatives and by CMS for Los Angeles Medicare population
  • Lead Systems Analyst for Confidential ’s Duals (Medicare/Medicaid) testing,, and support
  • Lead Medicare/Medicaid RAPS/EDS production support liaison for all contact with CMS
  • Analyst on Confidential ’s EDI 837, 835, 276, 277CA, Functional 999, and TA1
  • IT department representative for Confidential ’s Audit and Compliance Sub-Committee
  • Analyst for Confidential ’s 2015 Risk Mitigation Plan, Policy & Procedure
  • Analyst for the development of Business Continuity Plan (Disaster Recovery Planning/Risk Assessment)
  • Created MS Visio UML sequence diagrams for HCC RA processes that modeled system process flow
  • Elicited and wrote Scrum User Stories, Requirements, BRD, and UI design for Admin Web Console
  • Developed Visio Wireframe Mockups of new Admin Web Console

Confidential, Costa Mesa, CA

Business Systems Analyst

Responsibilities:

  • HCC/Risk Adjustment initiatives, EDS/RAPS submission, and chart audits
  • Lead on a project to request hospital abstracts and therefore recover additional HCC revenue that provided additional CMS reimbursement
  • Resolve invalid Place of Service, Date of Service, and Diagnosis Code errors
  • Unit Testing, System Integration Testing (SIT), and User Acceptance (UAT) Testing

Confidential, Santa Ana, CA

Sr. Business Analyst / Project Manager

Responsibilities:

  • Project Manager on high value rebranding project that provided operational cost savings of $500K-750K.
  • Wrote Project Plan, Business Requirements Document, and Project Estimation
  • Requirements Elicitation/Analysis
  • Responsible for the reconciliation of 2 million member data sets within 2 enterprise eligibility systems
  • SQL query development
  • Data Analysis using SAS Enterprise Guide, Sybase, and Excel
  • Processed disenrollments
  • Developed several maps used to translate complex file formats from large XML and multiple input files into flatfiles using Altova MapForce; the solution generated C# .Net code that was able to process a large 80+ MB XML file within minutes
  • Implemented MS Access Visual Basic subroutines used to de-identify and re-identify member information (HIPPA requirement) - providing essential test data used by important new client

Confidential, Aliso Viejo, CA

Software Engineer / Project Manager

Responsibilities:

  • Process owner of critical enterprise applications: IBM WebSphere ITX (IBM WTX) and Axway Gateway Interchange products (secure PKI communications using HTTPS\FTPS)
  • Project Manager of all new B2B trading partner integrations, software, and hardware upgrades
  • Procurement of commercial software including enterprise EDI translator and secure communications
  • Negotiated significant software license discounts on commercial software purchases and upgrades
  • Performed testing, migration, and upgrades to enterprise application releases, and patches
  • Author of Confidential ’s ANSI X12 EDI specifications, proprietary flat-file specification, RosettaNet XML implementation guide, EDIINT AS2 specification used by all B2B trading partners
  • Design & development of RosettaNet XML maps, processes, schemas, and specifications
  • Wrote specs and XSD schemas for RosettaNet XML maps (PIP 2A2, 3A4, 3A6, 3B2, 4C1, 3C3, 3C6)
  • Successfully resolved production HTTP, HTTPS, firewall, SSL s, port, and DNS issues
  • Developed IBM WebSphere TX maps for ANSI X12 EDI files: 832, 846, 850, 855, 856, 810, 180, 860, 865
  • Managed IBM ITX (IBM WTX): Trading Partner, Launcher, and Design Studio (Maps and Type Trees)
  • Developer of C# program used to process exceptionally multiple large XML files (greater than 1.8 GB)
  • Project Manager/developer on CRM implementation of Infor CRM application;
  • Wrote Project Plan, Use Cases, UML Diagrams, and business rules using JavaScript / HTML
  • Developed Wireframe Mockups of Wireless Store Screens
  • Business Intelligence - Support & Analysis of Confidential ’s BI solution (Infor BI, and ETL)
  • Programmer of Visual Basic applications used to cancel order requests from trading partners
  • Approval of significant Microsoft Rebate revenue - Creating MS SQL DTS package, stored procedures, and Gentran 857 EDI Shipment & Billing notice map. Resolved customer privacy issues with counsel.
  • Unit Testing, System Integration Testing (SIT), and User Acceptance (UAT) Testing. Stress Testing.

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