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Business Analyst, Project Manager Resume

Philadelphia, PA


  • Accomplished, Result - Oriented Business Analyst/Product Manager with over 6 years of experience in all aspects of Software Development Life Cycle (SDLC) including interpreting business needs, gathering requirements, creating project cases/plans, writing functional specifications, creating test cases, facilitating DEV teams, and developing system analysis reports; committed to delivering high quality results; proven history of successful work with cross-functional teams.
  • Extensive experience with the entire Software Development Life Cycle (SDLC) process
  • Experience in Waterfall Model, Agile Methodology (SCRUM & KANBAN development processes)
  • Knowledge of Mobile Banking & Online Retail Banking/Financial domain, Pharmaceutical domain (via iPad, mobile, web-based applications), Point-of-Sale (include Commercial, and Fleet services) domain
  • Facilitated meetings with clients, such as Joint Application Development (JAD) and Joint Application Requirement (JAR) sessions to gather and document requirements while exploring potential solutions
  • Experience in writing and maintaining the Requirement Definition Document which include Business Requirements (BRD), Functional Requirements (FRD), Use cases, and UML Diagrams
  • Expertise in Requirement Management and Test Management tools: JIRA and HP ALM (Application Life Cycle Management); created Requirement Traceability Matrix (RTM)
  • Familiar with SQL queries for data verification, validation and integrity
  • Authored test scripts; performed GAP analysis, conducted/supported User Acceptance Testing (UAT)
  • Created checklists of functionality issues for Development team to debug segments of an application
  • Worked extensively with the DEV team to meet deadlines, create prototypes and analyze workflows
  • Performed early analysis of existing systems to help define integrations touchpoints; listed and reviewed all modifications associated to API calls (existing and/or new based on project demand)
  • Experience in Software Configuration Management/Version Control
  • Defined project milestones, monitored progress using MS SharePoint and updated plans as required
  • Worked on multiple projects at the same time; able to learn quickly, meet project milestones and deliverable dates, take ownership of project tasks, and multi-task
  • Facilitated various Scrum activities such as: Quarterly Planning, Sprint Planning, Sprint Reviews, and Sprint Retrospectives; Facilitating other Scrum activities, e.g. Stand-Ups, updates to burn-down spreadsheets and charts, backlog reviews, impromptu meetings
  • Proficient in building team cohesion and foster good communication between various development teams, also measure and improve team productivity


Methodologies: Agile (SCRUM, KANBAN), Waterfall

Business Modeling Tools: Microsoft Visio, MS office (Microsoft Excel, PowerPoint, Word, Outlook, OneNote)

Databases: SQL Server

Operating Systems: Windows

Web Browser: Internet Explorer, Mozilla Firefox, Google Chrome

Applications/Testing Tools: OSI, Reports Builder, DataVision, Citrix XenApp, Author-it-Cloud, Skype for Business, Veeva Vault MedComms, Cisco WebEx, Veeva Interact/CRM, MS Office Communicator, HP ALM/Quality Center, Box Application, Pfizer PLS, Confidential SharePoint, BMS SharePoint, PDOCS, Store Management System/Shop-X, Fleet Management Tool, Pepboys.com, Virtual Network Computing


Confidential, Philadelphia, PA

Business Analyst, Project Manager


  • Researching project concepts, hosting JAD and JAR sessions in order to author Business Requirement Documents/BRDs, Functional Requirement Documents/FRDs, User Requirement Documents/URDs and Change Requests/CRs
  • Drafting Epics, User Stories with business sponsors; reviewing each items and updates as needed to receive approval
  • Scheduling impromptu meetings as needed with business sponsors and/or IT team members before any system updates are deployed to QA environment; based on input, adding new requirements to projects during development phase if required
  • Hosting system demo sessions after each major development effort completion to ensure business sponsors involvement in system update overview; after the demo sessions, supporting UAT process as business sponsors are then officially given access to the UAT environment
  • Participating in weekly operational status update meeting involving CIO, Sr. IT Director, Marketing AVP, Service Operations VP, Commercial Operations VP, Merchandising VP, E-Comm AVP
  • Hosting requirement clarification meeting with Technical Team (Developers, QAs, Software Engineers)
  • Responsible for inquiring on external vendor requests in order to draft requirements; breaking down complex, challenging concepts by creating and presenting Visio flowcharts and mockup screens to specified list of meeting attendees based on project needs
  • Actively working to support all release-based tasks, especially scheduling bug resolution/defect investigation discussion meetings after launching each major system releases across over 1200 Confidential stores in USA
  • As a PM, creating and maintaining Business Case Document, contents include,
  • Overall schedule of the specific project (target vs actual dates for each phase of project)
  • Budget details and project approval (process include estimating hours of work for the following changes: any UI changes, integration related changes to support UI changes, backend changes to store and archive information)
  • Allocating resources PM, BA, QA, Dev Team etc. and external vendor resource list ; The list of estimated hours and costs are then shared with Project Manager Office/PMO & CIO for project approval
  • List of business areas impacted (e.g. Service Operations, Commercial Operations, Fleet Operations, Retail Operations, E-Comm)
  • Benefit statements including dollar amount and other qualitative customer service improvement details shared by Business Sponsors
  • External resource/vendor details e.g. Confidential integration with Synchrony bank, Carfax, YLM, Allstate, Brierley, Acxiom, Amazon etc.
  • Regularly meeting with Senior Director of IT and other PMs, BAs, Scrum Masters to discuss all upcoming high-level project details (up-to next 2 years)
  • Scheduling Requirement gathering workshops which also involves including demo of existing functionalities/features to business sponsors before scope defining to establish agreement
  • Regularly communicating with QA resources ahead of project deployment to QA environment
  • Updating project status weekly and sharing the status details during PMO meetings and raising any concerns in order schedule cross-functional team collaboration when needed.
  • Drafting test scenarios for the QA team, creating Requirement Traceability Matrix/RTM, test plans; based on need, participating in execution of test cases; supporting the team with my abilities where they need the most help as we get closer to a due date
  • Reviewing existing system with other PMs, Product Owner before presenting details to business sponsors
  • Following the principles of either Waterfall, Kanban or Scrum methodology to release each of the project deliverables based on the IT team expertise, the specific vendor involved in the project
  • Facilitating DEV team, conducting meetings to suggest, discuss any issues/blockers

Environment: Skype for Business, MS Outlook, VNC (Virtual Network Computing), MS OneNote, MS Visio, Paint, Snipping Tool, WebEx, JIRA, Smartsheet, Internal drive

Confidential, Wayne, PA

Scrum Master, Business Analyst


  • Supported the process of setting up JIRA board for SAFe Agile SCRUM Development, and Agile Kanban development model
  • Provided guidance to the DEV team on Scrum Values, Practices, and Rules; essential adherence to Scrum methodologies
  • Facilitated various Scrum activities such as: Quarterly Planning, Sprint Planning, Sprint Reviews, and Sprint Retrospectives
  • Facilitated daily Scrum activities such as: Stand-Ups, updates to burn-down spreadsheets and charts, backlog reviews, as well as impromptu meetings as needed
  • Actively removed roadblocks reported by the team, which often required cross-team collaborations and/or escalation (possibly up to executive level of management)
  • Encouraged respectful Scrum environment, conditioning and empowering team to be self-managed
  • Communicated and worked directly with the Product Owner in order to maintain the product backlog and sprint in execution (including handling all updates/changes)
  • Created and maintained risk and issue logs by involving/communicating with appropriate parties to create mitigation and corrective action plans with the team, Product Owner, and executive level management
  • Maintained and published Scrum metrics (e.g. velocity and burn-down chart)
  • Built team cohesion and foster good communication between various development teams measure and improved team productivity
  • Worked with Product Owners to ensure product backlog is visible and prioritized in order to generate higher business value
  • Actively worked with Project Manager to estimate realistic timeline of project deliverables (e.g. Requirement documents, Test Plan, RTM)
  • Worked with the business users and with different levels of management team members to prepare Business Requirement Documents (BRD), then created Workflow Diagrams to further develop Technical Requirements and/or Functional Specifications
  • Provided progress reports to the higher management and stakeholders bi-weekly
  • Delegated tasks and monitored project deliverables; maintained several simplified trackable spreadsheets with lists of all possible requirements
  • Participated in project status meetings/standup calls
  • Conducted workshops to gather and finalize sets of requirements; all Functional and User Requirements (FRs & URs) were assessed/analyzed individually (following Standard Operating Procedure/SOP); Naming scheme and criticality rating of requirements were assigned
  • Created and updated Excel spreadsheets to track all FR activities in one or more test scripts
  • Addressed to all relevant issues during sorting of the requirements and dry running/executing test scripts in a timely manner; Technical Consultant was involved as needed
  • Regularly interacted with business owners, SMEs, and management team to identify scope and prepare Business Requirement Documents (BRD) which included Use Cases, User Stories, and workflow Diagrams to further develop Functional Specifications
  • Prepared prototypes and designs to communicate complex ideas
  • Participated in the hiring process of QA Analysts for a specific project as the QA team needed additional help
  • Reported tracked defects with to severity and specified categories via JIRA
  • Authored test scripts by performing informal dry runs, ranging up-to 750 steps for Veeva Vault web based and iPad applications; reviewed and updated the test scripts as required
  • Executed test scripts via HP ALM; drafted defects and performed post-execution review
  • Actively participated in daily status meetings where the team shared individual status updates and discussed any issue resolutions
  • Performed regression testing and integration testing to ensure proper implementation of requirements
  • Drafted UAT scripts; staged sets of test data and files in the designated staging environment for globally located end users; based on geographic locations, each user executed assigned test scripts; Addressed all issues emerged from executions to ensure successful test script execution
  • Created user guides (in form of presentation slides) for unique user-roles (e.g. Manager, HR, executives, employees, contractors, technical associates) guided by different sets of requirements; prototypes of specific web pages of the system were also created
  • Performed Regression, Integration, Smoke and User Acceptance Testing (UAT)
  • Prepared presentations and provided progress reports to the higher management and stakeholders using MS Office Applications (primarily MS PowerPoint and MS Visio)
  • After the updated system went live, hosted WebEx sessions and followed up with End Users to answer questions/concerns; gathered feedbacks from the end users
  • Conducted surveys, interviews and facilitate Joint Requirement Planning (JRP) sessions with the Business Users and SMEs
  • Performed Informal Testing of the system based on the user guides which verified key functionalities for specific user roles

Environment: Veeva Vault MedComms, Veeva Interact/CRM (iPad-based application), BMS SP, Author-it-Cloud, DataVision, Confidential SharePoint, PLS, PDOCS, Citrix XenApp, Box Application, LIMS, SAP, Trackwise, EtQ, Reports Builder Application, Skype for Business, HP ALM, MS Officer Communicator, Cisco WebEx, Windows Vista, MS-PowerPoint, WebEx, MS-Excel, MS-Visio, SharePoint, MS-OneNote, JIRA.

Confidential, Broomall, PA

Business Analyst, Validation Engineer


  • Conducted JAD sessions to communicate system feature updates, identify requirements with the project leads and stakeholders; proposed process workflows
  • Captured quality attributes, external/internal constraints for functional/non-functional requirements
  • Interacted with system end-users and project business sponsors to determine, document, and obtain signoff on Functional Requirement Documents
  • Suggested measures and recommendations to improve existing application performance
  • Facilitated defect review meetings involving all stakeholders to review defects, and set priorities as per client requirements, ensuring accuracy
  • Extensively worked with the Quality Assurance lead to develop detailed Test Plan and Test Case
  • Conducted JAR sessions; discussion subjects included defects resolution/requirements clarification (related to personal/commercial loan installment payments, mortgage payments, transfer funds between business and personal accounts, restrictions on updating customer profile information)
  • Performed UAT and Functional Testing of the application as needed; created defect report summaries from different cycle of executions which were then reviewed and resolved by the development team
  • Authored BRDs, FRDs, URDs; created User Stories, Use-cases, RTM; worked with QA lead to draft test plans including details of all cycles of testing
  • Drafted, executed, peer reviewed test cases; supported end users during User Acceptance Testing as needed; documented issues and followed defined process to create either Change Requests or bug tickets in order to resolve any issues

Environment: HP ALM, JIRA, MS-Excel, SQL Server, Client Server Applications, OSI Application

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