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Project Business Analyst Resume

Milwaukee, WI

SUMMARY:

  • Detail - oriented, technically accomplished Business Analyst / BI with extensive experience in IT project management, software development, testing and programming.
  • Expertise in improving software and system integrity, efficiency and operational stability.
  • Diverse professional experience, including software development methodologies, business intelligence, testing, requirements gathering, troubleshooting and problem resolution.
  • Consistent record of in project management, dramatically improving software consistency, efficiency and functionality.
  • Proven ability to successfully streamline, optimize and maintain business intelligence performance and recoverability in mission-critical environments.
  • Productive contributor to team efforts, with the ability to successfully execute multiple concurrent deliveries under the tightest deadlines. Excellent business analytical skills, user interaction and coordination skills.
  • Robust leadership skills that facilitate mediators and conflict resolution at levels of project management group.
  • Assisted with Oracle Enterprise Financial Management for General Ledger (GL), Accounts Payable (AP), Asset Management (AM), Billing (BI) and Collections.
  • Expertise in EDI transactions used in healthcare industry and good knowledge of HIPAA X12
  • Excellent interpersonal skills with proven ability to develop strong relationships within the organization in order to coordinate project operations.
  • Experience as an EDI analyst performing verification and validation of the EDI transactions (810,850,864,997,835, 837).
  • Excellent background in relational databases, project management, SQL and bug resolution.
  • Interviewed customers, extracted business needs and translate into Use Cases\functional requirements to be used as blueprint for software development projects.
  • Justified projects by conducting ROI (Return on Investment) analysis, using project management.
  • Consulted with Sr. Directors, as subject matter expert, to increase knowledge of departmental deliverables and resolve project issues; minimizing time, resources or financial impacts.
  • Identified operation of existing systems to demonstrate flow of data.
  • Meticulous individual member of the team and also flexible to meet and maximize the team’s growth. Elicited requirements using interviews, document analysis, requirements workshops, business process descriptions, and task and workflow analysis.
  • Critically evaluate information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details, abstracting from low-level information to a general understanding, distinguished user requests from the underlying true need.
  • Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications.

TECHNICAL SKILLS:

Environment: s: Windows 98/NT/2000/XP, UNIX, MVS, MSQL, OS400, MicroStrategy Intelligence Server

Languages: C++, Visual Basic 6.0, SQL, Micro Focus COBOL, COBOL400, VAX BASIC, HTML, PL/SQL, DB2, UNIX Shell, SQR, CL, ETL, JCL

Tools: JIRA, snipping tool, Harvest, Control M, MS Office suite 2013, MS project, MS Visio, FTP, SFTP, PKZip, WinZip, Outlook Express, Lotus notes, MS Outlook, Lotus notes Sametime, Support Track, Remedy, Clarify, HP Open View, Exceed, Actuate, Breeze, MS Office communicator, Aspen (LMS), Mercury SiteScope, Toad, Rapid SQL, Cisco VPN Client, RUMBA, Crystal Reports, Business Objects,Test Director, MicroStrategy Desktop 8.1.1, Micro Strategy Web Professional 8.1.1, Brio, Cogon’s, SAS, Global Shop, MS dynamics, Vantage Point.

Hardware: IBM, PC, HP9000, VAX, NCR, AS400

Database: Sybase, Microsoft Access, IBM DB2, Oracle, MUMPS, HP Neoview, Pervasive.

PROFESSIONAL EXPERIENCE:

Project business analyst

Confidential, Milwaukee, WI

Responsibilities:

  • Identified and implemented process improvement efforts within the EDI structure including system interface.
  • Acted as liaison between buyers and vendors and warehouse personnel.
  • Created test data for new vendors and assisted them in setting up to be EDI compliant.

Project Manager

Confidential, Milwaukee, WI

Responsibilities:

  • Responsible for designing and implementing solutions to support SAP integration to other applications such as 3rd party providers (SPS).
  • Managing an SAP EDI conversion, improving and developing IT project strategies.
  • Manage own workload, accurately estimate effort for tasks, and work with business users on priorities/goals, and work towards meeting those goals.
  • Migrated applications from internal data center to Amazon Web Service (AWS).

Technical Tools used: MS Word, MS Visio, MS Excel, MS Access, MS Power point, SAP, Blue Ant, Use Cases.

Project Manager

Confidential, Milwaukee, WI

Responsibilities:

  • Responsible for creating, improving and developing IT project strategies.
  • Prepared over 100 infrastructure performance analysis and reports.
  • Managed and developed a new change management process.

Technical Tools used: MS Word, MS Visio, MS Excel, MS Access, MS Power point, MS Project, Team Foundation.

SR. EDI Business Analyst / Project Manager

Confidential, Milwaukee, WI

Responsibilities:

  • Identified and implemented process improvement efforts within the EDI structure including system interface, policy and procedure changes.
  • Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.
  • Worked with the VAN to implement the necessary enhancements and monitor document transmissions flow to Vantage Point.
  • Analyzed errors in the EDI ASN data and corrected errors based on the current 856 Advanced Ship Notice (ASN) configurations used by the EDI Department.
  • Acted as liaison between buyers and vendors and warehouse personnel.
  • Possessed full knowledge of the four major types of EDI Purchase Orders: Bulk Shipments, Drop Shipments, Cross docks, Pre-Packs.
  • Became familiar with SQL statements and created statements to research necessary information to help in analyzing EDI issues such as context of PO's, shipment information in Microsoft Dynamics.
  • Maintained and updated EDI Vendor Compliant list.
  • Created test data for new vendors and assisted them in setting up to be EDI compliant.
  • Helped to verify and correct test data and report issues to vendor.
  • Worked with QRS and EDI Solutions Service Provider to get vendors signed up with them to utilize EDI and answered any questions they might have on EDI procedures.

Technical Tools used: MS Word, MS Visio, MS Excel, MS Access, MS Power point, MS Project, Use Cases, Jira, Kanban, RAD, Scrum, SAP, Power BI, JD Edwards, MS Dynamics, OLAP, Dashboard, Data mining, Data warehouse.

Senior Business Analyst

Confidential, Milwaukee, WI

Responsibilities:

  • Managed Process automation, procedures flow analysis, Data report generation & analysis.
  • Lead projects and process improvements Technological solution recommendation, development, and implementation.
  • Directed the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation.
  • Projects to include decommissioning application servers, rolling out Active Directory as well as a Data Center consolidation project.
  • Gathered, defined and documented complex business requirements and processes and Developed recommendations and present alternatives to address business needs or resolve impediments.
  • Collaborated with cross functional teams and contacts to ensure efficient process flow across organizational lines.
  • Developed procedure and documentation for AD / EX systems.

Technical Tools used: MS Word, MS Visio, MS Excel, MS Access, MS Power point, MS Project, Use Cases, Jira, RAD, Domain controller.

Business Analyst / Project Manager

Confidential, Waukesha, WI

Responsibilities:

  • Define and initiate projects, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.
  • Intensively work on physical infrastructure like structured cabling, IP address management, IP Sub netting, VLSM, TCP/IP, DHCP, DNS, stacking of Data Centre.
  • Managed an SAP ERP implementation and OTC system design, provided production support.
  • Maintain continuous alignment of program scope with strategic business objectives and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
  • Direct the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation.
  • Proficient in using Agile Scrum methodologies, performed roles of Scrum Master following sprint/standup sessions and used Excel extensively to write user stories, analyzed the Iteration Burn Down charts and reviewed defects.
  • Exceptional skills in Agile Development and Test-Driven Development.
  • Prioritize the product backlog in an Agile shop.
  • Developed procedure and documentation for source code management using Team Foundation Server (TFS).
  • Manage the development and maintenance of implementation portions of infomercial project.
  • Developed work procedures, and comprehensive end user and technical documentation.
  • Data analysis including workflow, feasibility, cost/benefit, trend, cause and effect analysis while developing recommendations and design solutions for process modeling of product development.
  • Critically evaluate information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details, abstracting from low-level information to a general understanding, distinguished user requests from the underlying true need.

Technical Tools used: MS Word, MS Visio, MS Excel, MS Access, MS Power point, MS Project, Use Cases, Jira, Kanban, RAD, Scrum, SAP, Tableau, UPS and FedEx manager, OLAP, Dashboard, Data mining, MES, Data warehouse.

Business Analyst / Project Manager

Confidential, Brookfield, WI

Responsibilities:

  • Interacted with account management and operations for production triage issue resolution.
  • Used JIRA to update story in an Agile environment and prioritized critical work load.
  • Break down concepts into user stories in an Agile environment.
  • Managed release planning, documentation, and reporting.
  • Interpreted Business Line needs and translated them into application and operational requirements.
  • Worked independently with users to define processes.
  • Process Design and documentation which included: functional specifications and Data Flow Diagrams using MS Visio.
  • Elicited requirements using interviews, document analysis, requirements workshops, business process descriptions, and task and workflow analysis.
  • Work Plans, Risk/Issue Logs, Project Deliverables, Project management, Status Reports and Roadmaps.
  • Coordinates business analyst tasks on information technology projects and provides project team member guidance and support. Plan, allocate and monitor work of other business analysts.
  • Participates in technical reviews and inspections to verify intent of change' is carried through the entire project.
  • Provides time estimates for project related tasks.
  • Worked with stakeholders and project team to prioritize collected requirements.
  • Delivered functional requirements (Business Requirements Document).
  • Worked with developers, business users, stakeholders, analysts at various levels at different stages of the Software Development Life Cycle (SDLC) to explain the requirements and to help resolve issues.

Technical Tools used: MS Word, MS Visio, MS Excel, MS Access, MS Power point, MS Project, Use Cases, Jira, Kanban, RAD, Scrum.

IT Specialist / Project Manager

Confidential, Franklin, WI

Responsibilities:

  • Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
  • IP address management, IP Sub netting, TCP/IP, NAT, DHCP, DNS, stacking and Data Centre concepts.
  • Managed an ERP implementation from initial phases of Statement of work (SOR), ERP product selection, system design and provided production support.
  • Migrated existing system data from one ERP system to a new ERP system using ETL tool.
  • Exposure to MS Dynamics from our parent company in Europe.
  • Managed the entire lifecycle of a products from inception, through engineering design and manufacture, to service and disposal of manufactured products using PLM.
  • Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
  • Define and initiated projects, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.
  • Maintain continuous alignment of program scope with strategic business objectives and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
  • Coach, mentor and lead personnel within a technical team environment.
  • Present periodic Dashboard reports on current program, future opportunities and client issues.
  • Managed client engagement services and solution implementations
  • Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business.
  • Fostered customer loyalty by ensuring that our customers fully utilize the value of our solutions and services.
  • Direct the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation.
  • Manage transition of client from Solutions Implementation to Client Support.
  • Manage the development and maintenance of implementation portions of project.

Technical Tools used: MS Word, MS Visio, MS Excel, MS Access, MS Power point, MS Project, Use Cases, Global Shop, Pervasive, Crystal Reports.

Senior Analyst

Confidential, Milwaukee, WI

Responsibilities:

  • Developed work procedures, and comprehensive end user and technical documentation for Point of sale application.
  • Interpreted Business Line needs for Mobile e-commerce application for Androids and translated them into functional and operational requirements.
  • SME providing detailed architecture, design and development expertise and analysis for ecommerce platforms.
  • Handled Active Directory and user account administration.
  • Used Remedy desktop to create tickets, update, and reassign critical tickets to appropriate departments.
  • Process Design and documentation which included: functional specifications and Data Flow Diagrams using MS Visio.
  • Developed RISK Management, requirement management using MS Project.
  • Data analysis including workflow, feasibility, cost/benefit, trend, cause and effect analysis while developing recommendations and design solutions for process modeling of product development.
  • Development Business Requirement Documents, Functional Specs, and Work Plans for product deployment of Finance; Accounting, Billing, Tax initiative projects.
  • Work Plans, Risk/Issue Logs, Project Deliverables, Ad hoc Reports and Roadmaps. Proficient in MS Project, MS SQL Server 2000, MS Office.
  • Involved in the Data mapping from the external system into people soft tables.
  • Created and evaluated project artifacts including use cases and UML design documentation.
  • Worked with developers, business users, stakeholders, analysts at various levels at different stages of the Software Development Life Cycle (SDLC) to explain the requirements and to help resolve issues.

Technical Tools used: MS Word, MS Visio, MS Excel, MS Access, MS Power point, MS Project, Use Cases, JAD sessions, Remedy, Business Process, SAS, OLAP, Dashboard, Data mining, Data warehouse.

Business Analyst

Confidential, Edison, NJ

Responsibilities:

  • Supported accounts for Medicare Med D claim data and worked with claims adjudication team to resolve issues.
  • Interacted with account management and operations for POS triage issue resolution.
  • Completed data verification of claim data from Relay health against Medco system data.
  • Analyzed CMS Medicare claim data that was denied against Medco eligibility system.
  • Used Remedy Web to update tickets and prioritized critical work load.
  • Assisted with the improvement of business processes.
  • Developed UNIX Shell scripts for batch processing, SQL scripts and created Excel charts to show performance variations.
  • Interpreted Business Line needs and translated them into application and operational requirements.
  • Worked independently with users to define processes.
  • Process Design and documentation which included: functional specifications and Data Flow Diagrams using MS Visio.
  • Elicited requirements using interviews, document analysis, requirements workshops, business process descriptions, and task and workflow analysis.
  • Work Plans, Risk/Issue Logs, Project Deliverables, Project management, Status Reports and Roadmaps.
  • Coordinates business analyst tasks on information technology projects and provides project team member guidance and support. Plan, allocate and monitor work of other business analysts.
  • Participates in technical reviews and inspections to verify 'intent of change' is carried through the entire project.
  • Provides time estimates for project related tasks.
  • Provides leadership and work guidance to less experienced personnel.
  • Critically evaluate information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details, abstracting from low-level information to a general understanding, distinguished user requests from the underlying true need.
  • Modified CL jobs using AS400.
  • Delivered functional requirements (Business Requirements Document).

Technical Tools used: MS Word, MS Visio, MS Project, Toad, MS Excel, MS Access, MS Power point, Use Cases, JAD sessions, SQL Server, POS, CMS, Business Process, SSRS

Programmer / Business ANalyst

Confidential, Milwaukee, WI

Responsibilities:

  • Compiled financial and customer reports using MicroStrategy BI.
  • Provided on-call user support and issue resolution.
  • Managed medium projects and prioritized workflow of project assignments.
  • Completed data verification project and metadata requirement to provide reports to users for validating data elements captured in company's new data warehouse.
  • Delivered store reporting project to provide reports relating to store performance to management.
  • Designed and enhanced COBOL programs for the retail services team.
  • Participated in JAD sessions and business interviews for requirements gathering across multiple components of the platform: Source systems, reporting etc.
  • Process Design and documentation which included: functional specifications and Data Flow Diagrams using MS Visio.
  • Involved in the Data mapping from the external system into people soft tables.
  • Data analysis including workflow, feasibility, cost/benefit, trend, cause and effect analysis while developing recommendations and design solutions for process modeling of product development.
  • Development Business Requirement Documents, Functional Specs, and Work Plans for product deployment of Finance; Accounting, Billing, Tax, and Mortgage initiative projects.
  • Work Plans, Risk/Issue Logs, Project Deliverables, Status Reports and Roadmaps. Proficient in MS Project, MS SQL Server 2000, MS Office.
  • Created and evaluated project artifacts including use cases and UML design documentation.
  • Worked with developers, business users, stakeholders, analysts at various levels at different stages of the Software Development Life Cycle (SDLC) to explain the requirements and to help resolve issues.
  • Developed prototypes from functional requirements and conducted usability tests with client, recorded feedback, reviewed and remodeled the system whenever necessary.
  • Conducted User Acceptance Testing (UAT) and interacted with developers to resolve the issues.

Technical Tools used: MS Word, MS Visio, MS Project, Toad, MS Excel, MS Access, MS Power point, Use Cases, JAD sessions, POS, CMS, Business Process, Micro Strategy BI, SDLC, UAT, DFD, SDLC, OLAP, Dashboard, Data mining, Data warehouse.

Senior Analyst

Confidential, Glendale, WI

Responsibilities:

  • Developed work procedures, and comprehensive end user and technical documentation.
  • Diagnosed, troubleshot, and resolved complex technical problems in timely manner.
  • Handled Active Directory and user account administration.
  • Used Remedy desktop to create tickets, update, and reassign critical tickets to appropriate departments.
  • Process Design and documentation which included: functional specifications and Data Flow Diagrams using MS Visio.
  • Developed RISK Management, requirement management using MS Project.
  • Data analysis including workflow, feasibility, cost/benefit, trend, cause and effect analysis while developing recommendations and design solutions for process modeling of product development.
  • Development Business Requirement Documents, Functional Specs, and Work Plans for product deployment of Finance; Accounting, Billing, Tax, and Mortgage initiative projects.
  • Work Plans, Risk/Issue Logs, Project Deliverables, Status Reports and Roadmaps. Proficient in MS Project, MS SQL Server 2000, MS Office.
  • Involved in the Data mapping from the external system into people soft tables.
  • Created and evaluated project artifacts including use cases and UML design documentation.
  • Worked with developers, business users, stakeholders, analysts at various levels at different stages of the Software Development Life Cycle (SDLC) to explain the requirements and to help resolve issues.

Technical Tools used: MS Word, MS Visio, MS Excel, MS Access, MS Power point, MS Project, Use Cases, JAD sessions, Remedy, Business Process.

Applications Support Sales - Senior

Confidential, Wauwatosa, WI

Responsibilities:

  • Served as Cobra Sales Support /Test Analyst for Confidential, including providing Level 3 user support and issue resolution.
  • Performed GAP analysis by identifying existing technologies and documented the enhancements to meet the requirements.
  • Process Design and documentation which included: functional specifications and Data Flow Diagrams using MS Visio.
  • Involved in the Data mapping from the external system into people soft tables.
  • Created and evaluated project artifacts including use cases and UML design documentation.
  • Interviewed customers, extracted business needs and translate into Use Cases\functional requirements to be used as blueprint for software development projects.
  • Justified projects by conducting ROI (Return on Investment) analysis.
  • Consulted with Sr. Directors, as subject matter expert, to increase knowledge of departmental deliverables and resolve project issues; minimizing time, resources or financial impacts.
  • Identified operation of existing systems to demonstrate flow of data.
  • Worked with developers, business users, stakeholders, analysts at various levels at different stages of the Software Development Life Cycle (SDLC) to explain the requirements and to help resolve issues.
  • Extracted test data using SQL queries to support test plans and cases.
  • Gathered requirement and created functional specifications.

Technical Tools used: MS Word, MS Visio, MS Excel, MS Access, MS Power point, Use Cases, JAD sessions, Remedy, Business Process, Cognos, SSRS/

Programmer Analyst

Confidential, Milwaukee, WI

Responsibilities:

  • Developed UNIX Shell scripts for batch processing, SQL scripts and created Excel charts to show performance variations.
  • Wrote queries to extract data using DB2 UDB, performed regression testing after fixing bugs.
  • Compiled financial and customer reports using Crystal Reports.
  • Developed test cases from the requirements.
  • Communicate and co-ordinate between various testing team leads for timing and schedule of testing and arrangement of resources.
  • Process Design and documentation which included: functional specifications and Data Flow Diagrams using MS Visio.
  • Development Business Requirement Documents, Functional Specs, and Work Plans for product deployment of Finance; Accounting, Billing, Tax, and Mortgage initiative projects.
  • Work Plans, Risk/Issue Logs, Project Deliverables, Status Reports and Roadmaps. Proficient in MS Project, MS SQL Server 2000, MS Office.
  • Documentation and summarization of results and communication to the management teams.
  • Lead meetings with development team to discuss stability issues.
  • Conducted User Acceptance Testing (UAT) and interacted with developers to resolve the issues.
  • Performed GAP analysis by identifying existing technologies and documented the enhancements to meet the requirements.
  • Developed functional test plans that can be executed by internal staff or can be potentially outsourced to third parties.

Technical Tools used: MS Word, MS Visio, MS Excel, MS Access, Toad, MS Power point, MS Project, Use Cases, JAD sessions, UNIX, SQL Server, SQL scripts, DB2 UDB, Crystal reports, Business Process, Eclipse.

Business Analyst

Confidential, Brookfield, WI

Responsibilities:

  • Implemented test cases and provided quality assurance, user support and issue resolution.
  • Tracked and logged defects using Test Director.
  • Developed UNIX Shell scripts for batch processing, SQL scripts and created Excel charts to show performance variations.
  • Process Design and documentation which included: functional specifications and Data Flow Diagrams using MS Visio.
  • Developed RISK Management, requirement management using MS Project.
  • Involved in the Data mapping from the external system into people soft tables.
  • Created and evaluated project artifacts including use cases and UML design documentation.

Technical Tools used: MS office, MS Visio, MS Excel, MS Access, MS Power point, Use Cases, JAD sessions, UNIX, SQL Server, SQL scripts, DB2 UDB, Crystal reports, Business Process.

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