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Sr. Business Analyst & Project Manager Resume

San Diego, CA

OBJECTIVE:

Information Systems Analyst / Project Manager

SUMMARY:

  • Over 20 years of business infrastructure lifecycle management, including (re)design, development, deployment, support and disposition of enterprise applications.
  • Expertise in data center management (including SaaS), with data, voice and multimedia delivery to the client.
  • Leadership roles in business process design/refinement, and then the structured delivery of supporting business tools.
  • Involved with hundreds of enterprise - oriented projects, in the roles of sponsor, architect, developer, project manager, arbitrator, hacker and devil’s advocate.
  • Since my experience spans numerous organizations across several industries, I’m able to bring a broadened perspective, if not a tried-and-true solution to existing processes or new initiatives.

TECHNICAL SKILLS:

  • Epicor, SAP, Oracle, Syspro, GP, MAS
  • Salesforce, SalesLogix, Goldmine, Act, +
  • MS - SQL
  • Infrastructure Design, SDLC
  • Forecasting, Software Development

PROFESSIONAL EXPERIENCE:

Confidential, San Diego, CA

Sr. Business Analyst & Project Manager

Responsibilities:

  • Led cross functional teams in the standardization of all business processes and ERP systems of 5 sister organizations into one set of best practices and one ERP application (JDE, DataWorks, MAS into Epicor).
  • Designed and implemented SharePoint for intranet (engineering collaboration, document management), and for extranet (3PL).
  • Warehouse inventory right-sizing & balancing by virtue of implementation of new forecasting software. Reduced planning time by 80%. Increased turns by 35%. Decreased shipping costs by 15%. Increased responsiveness to customer requests. Decreased supplier change orders by 50%.
  • Implementation of new warehouse management system (WMS) for two distribution centers. Designed and developed integration with ERP using SCRUM. Decreased warehouse personnel by 30%.
  • Salesforce.com implementation.
  • Financial projects included conversion to average costing and new financial reporting and budgeting software.
  • Implementation of all systems surrounding new manufacturing division.
  • Virtualization of server farms using VMWare. Reduced servers by 50%.
  • Developed from ground-up business continuity plans as well as data governance policies.
  • Implementation of new IP-based telephone system.

Confidential, San Diego, CA

Manager of Enterprise Applications and Senior Project Manager

Responsibilities:

  • Led each phase of the migration of the ERP system from Syspro to SAP & Oracle, and the CRM application from Clientele to Siebel and SalesLogix.
  • Led several projects related to existing ERP and CRM applications in support of financial, sales & marketing and manufacturing goals. Involved in LSS (lean six sigma) analysis of fulfillment and packaging processes and materials.
  • Managed early conversion of tech services infrastructure to Siebel in support of transfer of manufacturing from Texas to Germany.
  • Managed application development via internal and external resources.
  • Ensured Sarbanes Oxley compliance.
  • Created and managed work plan for the disposition of all Stratagene boundary applications and databases, and code design for the delivery of data from retired ERP and CRM historical data.

Confidential, San Diego, CA

Senior Consultant

Responsibilities:

  • ERP & CRM application selection thru implementation. Hands-on in process flow definitions, partner (internal and external) selection and management, custom application development, and data conversion. Delivered completed projects within scope, budget and timeframe. Enterprise projects included Salesforce, Sugar CRM, Solomon, MAS, Master Builder.
  • Warehouse/cube design and development to support management reports and dashboards.
  • Provided sales management and product management services.

Confidential, San Diego, CA

Senior Consultant

Responsibilities:

  • Assisted over 200 clients to achieve greater efficiency via improved infrastructure (software and hardware) and via lean business process re-engineering. VAR for Sage ERP and CRM, including MAS and SalesLogix.
  • Provided clients’ management, sales and marketing teams with data mining tools and financial analytical services that provided actionable reports on activity.
  • Developed IT, CRM and Internet divisions into profitable leaders in their markets.
  • Re-branded company to be in line with new strategic orientation. Negotiated supporting financing, the purchase of a commercial building, and relocation of the company to the new location.
  • Acquired two complimentary organizations and oversaw the integration of methods and operations.
  • Named to Sage Software’s Circle of Excellence for 6 years, honoring the top 5 U.S. partners for sales levels.
  • As GM of DSD, I achieved year-over-year double-digit profit increases through improved lead generation and sales methods, and by streamlining or outsourcing operations.

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