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Business Systems Analyst Resume

San Antonio, TX

SUMMARY:

  • Over 25 years of demonstrating strong Project Management, Senior Business Analyst and System Programming experience in several industries including Property/Casualty Insurance, Health Care, Banking, Financial Services, Retail, Human Resource Staffing, and Manufacturing.
  • Proven success developing strong client relationships using interpersonal communication skills. Areas of expertise include:
  • Over 12 years’ experience managing various applications across integrated client server and main frame platforms to satisfy client driven business solutions.
  • Skilled in all facets of production life - cycle development: From requirements gathering to analysis and conceptual design through architecture and implementation.
  • Over 10 years’ experience facilitating various roles as Technical Lead, Senior Consultant, Systems Programmer, Database Administrator, Systems Business Analyst and Data Modeling Analyst. Project experience includes conversions, upgrades, change management, production support, and disaster recovery.
  • Lead 5 full life cycle projects in various lead roles including Business Requirements, Analysis, Design, Testing and Deployment.
  • Proven ability to lead implementations and deliver next-generation technical solutions improving revenues, margins and workplace productivity.

EXPERTISE HIGHLIGHTS:

  • Systems Integration / Business Analysis
  • Database Design & Infrastructure Management
  • Strategic Planning / Deployment Planning
  • Software / Systems Implementation & Maintenance
  • Network & Systems Administration
  • Technical Writing / End User / System Specs
  • Disaster Recovery / Business Continuity
  • SQL Queries / Data Modeling / Data Warehousing
  • Legacy Mainframe / Production Support
  • System Testing / Scripting / Agile / Scrum

TECHNOLOGY SUMMARY:

  • CICS COBOL 390 COBOL II
  • Control-M DB2 Easytrieve
  • Easytrieve Plus Endeavor Expeditor
  • INFOPAK Intel Micros Intertest
  • Micro Focus Cobol/2 MVS JCL TSO Production Support QMF Project Workbench SQL
  • ASSEMBLER COBOL I / II NDM
  • APPX EASYTREIVE PLUS PL/1
  • BASIC MVS/JCL SQL
  • ABEND-AID EXPEDITER MS-WORD
  • ACCESS FILE-AID PANVALET
  • APPX FIMMAS PLEX
  • CA INTERTEST IMS DB/DC POWERBASE
  • CHAMP LIBRARIAN ROSCOE
  • CHANGEMAN MQ SERIES SYSTEM 2000
  • CICS (COMMAND) MS-ACCESS TSO/CLIST/ISPF
  • COBOL WORKBENCH MS-EXCEL VISIO
  • DB2 MS-OFFICE VM/CMS
  • ENDEVOR MS-WINDOWS VSAM
  • MS-DOS/PC-DOS MICROSOFT/ME OS/MVS
  • VM/CMS .NET

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, TX

Business Systems Analyst

Responsibilities:

  • Developed business processes for USAAs Enterprise Compliance Risk Management Team.
  • Defined, analyzed and documented requirements to develop technical solutions to create an Excel driven User Defined Application.
  • Delivered Third Party Risk Management Compliance guidelines developed for compliancy in conjunction with Enterprise Compliance Program guidelines.
  • Responsibility to elicit, analyze, validate, verify, prioritize and manage the real needs of the various stakeholders across the organization.
  • Directly reported status of all projects to IT Supervisor and IT Director.

Environment: Microsoft Project, Visio, PowerPoint, Agile/Scrum Environment Scrum Master, Web Conferencing, ‘BOX’ collaboration.

Confidential, San Antonio, TX

Project Manager / Business Analyst

Responsibilities:

  • Led and negotiated complex contracts for Commercial and DoD projects
  • Initiated, planed, executed, controlled, and closed projects of the team to achieve specific goals and meet specific success criteria Confidential a specified time.
  • Delivered Risk Management Framework (RMF) guidelines developed for compliancy in conjunction with the Department of Defense.
  • Participated in Agile/Scrum morning stand up meetings.
  • Directly reported status of all projects to IT Supervisor and IT Director.
  • Additionally; as a Business Analyst, defined, analyzed and documented requirements to develop technical solutions to business problems or IT systems.

Environment: Request for Proposal (RFP), Microsoft Project, Visio, PowerPoint, Agile/Scrum Environment Scrum Master, Web Conferencing

Project Manager

Confidential, San Antonio, TX

Responsibilities:

  • Facilitated knowledge transfer meetings with subject matter experts, project stakeholders and senior management
  • Analyzed, maintained and performed testing of new and existing programs, policies and procedures.
  • Managed escalation and client relation activities necessary to reach closure of issues and risks
  • Performed business service support for products and services offered by Confidential & Confidential and partners.
  • Regularly communicated with customers and account teams on the status of issues

Confidential, San Antonio, TX

Business Analyst

Responsibilities:

  • Translated customer and end-user requirements with Confidential recommended system solutions.
  • Regularly communicated with customers and account teams on the status of issues.
  • PBM Retail, 340B and GPO drug strategies, supporting clinical and evidence-based practices
  • Healthcare strategic business process modeling, traceability and quality management techniques.
  • Applied best practices for effective communication and problem-solving.

Environment: FTP Protocols, SQL, Visio, PowerPoint, Agile/Scrum/Sprint Environment, reporting tools Jira and Confluence, HRSA 340B Compliant.

Confidential, San Antonio, TX

Business Systems Analyst

Responsibilities:

  • Implemented advanced strategies for gathering, reviewing and analyzing data requirements.
  • Developed business processes for WORKDAY Finance implementation and conversion.
  • Prioritized requirements and created conceptual prototypes and mock-ups.
  • Master strategic business process modeling, traceability and quality management techniques.
  • Applied best practices for effective communication and problem-solving.

Environment : WORKDAY, FTP Protocols, SQL, Visio, PowerPoint, Agile/Scrum, reporting tools Jira and Confluence, SharePoint

Confidential, Abilene, TX

Senior Data Analyst / Business Analyst

Responsibilities:

  • Identify problematic areas and conduct research to determine the best course of action to correct the data
  • Analyze and solve issues with current and planned systems as they relate to the integration and management of a Billing and Ordering system.
  • Analyze reports of data duplicates or other errors to provide ongoing appropriate inter-departmental communication and monthly or daily data reports
  • Supervised and managed inshore and offshore personnel, sub systems and accounts
  • Monitor for timely and accurate completion of select data elements and business objects
  • Identify, analyze, and interpret trends or patterns in complex data sets
  • In collaboration with others, develop and maintain databases and data systems necessary for projects and department functions
  • Develop graphs, reports, and presentations of project results

Environment: FTP Protocols, ACCESS Database, SQL, JAVA, Visio, PowerPoint, Agile/Scrum, reporting tools Jira and Confluence.

Confidential, Atlanta, GA

Business Analyst / Account Manager

Responsibilities:

  • Performed business service support for products and services offered by Confidential & Confidential and partners.
  • Translated customer and end-user requirements and recommended system solutions, Design, Coding, Testing and Production system maintenance
  • Managed escalation and client relation activities necessary to reach closure of issues and risks
  • Regularly communicated with customers and account teams on the status of issues
  • Analyzed, maintained and performed testing of new and existing programs, policies and procedures.
  • Managed and facilitated knowledge transfer meetings with subject matter experts, project stakeholders and senior management.

Environment: COBOL II, TERADATA, EZTRIEVE, DB2, SQL, JCL, TSO, VSAM, FILEAID, JAVA.

Confidential, Atlanta, GA

Project Manager

Responsibilities:

  • Led and negotiated complex contracts for private and public projects
  • Supervised full lifecycle projects for residential and commercial clients
  • Supervised teams of up to 15+ resources
  • Utilized ‘best in class’ technology to generate accurate, detailed bids
  • Managed multiple, concurrent projects of up to 20+ resources

Environment: FTP Protocols, ACCESS Database, Lucernex web-based solutions (Retail IWMS)

Confidential, Columbia, SC

Application Development Senior Systems Analyst/Consultant

Responsibilities:

  • Designed and developed complex business critical software solutions utilizing software engineering processes
  • Provided expertise to integrate applications across various intra- and inter-departments within the organization impacted by technology changes
  • Managed multiple roles successfully as Internal Consultant, Advocate, Mentor and Change Agent by providing Analysis, Design, Coding, Testing, Production System Maintenance and Data Mining for several concurrent projects
  • Created and implemented system design recommendations concurrent with long-term organizational goals
  • Developed enterprise-level applications and custom integration solutions
  • Developed programming and development standards to manage system change management and code version control
  • Implemented customer-focused, project-oriented programming and analysis on Commercial and Government projects
  • Led Annual Disaster Recovery Exercises (DRE) for three concurrent years
  • Led and executed testing of new and existing enhancement programs during Unit, System, and Integration test cycles
  • Scheduled and facilitated end-user and knowledge transfer programs in classroom environments
  • Audited IMS programs to verify data extraction algorithms in association with complex programs of similar processes.
  • Audited the accuracy of complex programs used to manage the validation of payment percentages for medical claim processing, beneficiary data for verification of Medical entitlements and beneficiary dependent data to determine medical entitlements used to process claims
  • Followed HIPAA federal guideline requirements to ensure beneficiary privacy and control
  • Utilized RUMBA software with VPN access to certain databases for beneficiary research

Environment: COBOL II, ASDD-Citrix (Mainframe Express), EZTRIEVE, DB2, SQL, QMF, ENDEVOR, JCL, APS CICS, APS BATCH, SMARTTEST, ZEKE Automated Scheduling, TSO/ISPF, VSAM, MQ Series, .NET Protocols.

Confidential, Atlanta, GA

Programmer/Analyst Consultant/Account Manager

Responsibilities:

  • Performed complex customer service support for products and services offered by Confidential Internet Services and partners.
  • Efficiently and accurately managed large complex customer applications in multiple Confidential systems and applications.
  • Led full Life Cycle Development and Implementation of the Customer Relations Support Marketing system.
  • Translated customer requirements and recommended system solutions, Design, Coding, Testing and Production system maintenance
  • Investigated information provided by customers, presidential escalation managers, regulatory and external affairs, legal and/or sales account teams and internal escalations
  • Managed escalation and client relation activities necessary to reach closure of issues and risks
  • Regularly communicated with customers and account teams on the status of issues
  • Analyzed, maintained and performed testing of new and existing programs.
  • Led and facilitated knowledge transfer meetings with subject matter experts, project stakeholders and senior management.

Environment: COBOL II, TERADATA, EZTRIEVE, DB2, SQL, JCL, TSO, VSAM, FILEAID, JAVA.

Confidential, Atlanta, GA

Programmer/Business Analyst

Responsibilities:

  • Full Life Cycle Development and Implementation of Customer Relations Support Marketing system. Created statistical reports for various applications
  • Customers need analysis, Design, Coding, Testing, Production System Maintenance and Data Mining. GECC legacy system maintenance and enhancements
  • Created Project Scope, assessed, developed and implemented guidelines for the introduction of various project applications
  • Analyzed, maintained and performed testing of new and existing programs
  • Led end user sessions and conference room pilots with subject matter experts
  • Generated numerous COBOL II, DB2 and IMS programs and reports for month-end, quarterly and year-end reports and processes

Environment: COBOL II, TERADATA, PL/1, EZTRIEVE, DB2, IMS, SQL, QMF, SPUFI, CICS, ENDEVOR, JCL, INTERTEST, TSO, VSAM, FILEAID, HD ARCHITECTURE, MVS/JCL, SQL, TSO/ISPF, XML, VSAM, Production Support, Development, Analysis, Intel Micros, Cobol 390, Micro Focus Cobol/2, Control-M, Easytrieve, Endeavor, Plus, Windows 2000, NT, ME, Project Workbench, RACF, Expediter, IBM 3090, Project Scopes

Confidential, Duluth, GA

Application/Programmer/Analyst

Responsibilities:

  • Implemented programs and well-designed, efficient systems that conformed to organizational standards and methodologies.
  • Formulated and defined system scope and objectives through analysis, research and fact-finding with users, technical teams and quality control
  • Translated customer requirements and recommended system solutions
  • Independently prepared estimates for new projects, enhancements and application maintenance
  • Demonstrated strong problem solving ability; independently researched and resolved production problems
  • Effectively utilized resources to complete project tasks efficiently. Participated in the "on call" rotation program as needed
  • Unit and System testing. Managed test defect resolutions and deployment planning

Environment: CICS, COBOL II, DB2, Intertest, MVS/JCL, SQL, TSO/ISPF, XML, VSAM, Production Support, Development, Analysis, Intel Micros, Cobol 390, Micro Focus Cobol/2, Control-M, Easytrieve, Endeavor, Plus, INFOPAK, QMF, RACF, Expediter, IBM 3090, Sybase, Project Scopes

Confidential, Atlanta, GA

Senior Programmer/Analyst

Responsibilities:

  • Analyzed and maintained COBOL II programs and reports for Property and Casualty insurance applications
  • Provided project stakeholders recurrent statistical reports, rate calculations, and revision recommendations to existing policies
  • Developed Project Scopes, point of sale credit scoring programs and new business rate and relativity modifications. Processes developed Year 2000 compliant within scope and budget
  • Provided on call support for all processes in Production support environment
  • Created development specifications documentation for all processes implemented and supported in Production
  • Created Scope of Work reports for senior leadership and client stakeholders
  • Created and implemented test plans, test scripts, and deployment procedures

Environment: COBOL II, DB2, MVS/JCL, SQL, TSO/ISPF, VSAM, Intel Micros, COBOL 390, Control-M, RACF, Endeavor, Easytrieve Plus, MS Windows 98, 2000, NT, ME, QMF, MS Word, IBM 3090, Production Support, Project Scopes.

Confidential, Atlanta, GA

Securities Consultant

Responsibilities:

  • Provided information and assistance to customers concerning all aspects of the stock market in association with on-line trading.
  • Confirming customers trade inquiries, stock orders, quotes and fund transfers. Processed requests of funds in the form stock s, electronic wires and checks.
  • Maintained an up-to-date knowledge of products, services and federal regulations in order to provide customers with accurate and complete information of the stock market.

Confidential, Atlanta GA

Systems Administrator/Project Manager

Responsibilities:

  • Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
  • Install and configure systems or Asset Management applications.
  • Developed and maintained installation and configuration procedures. Contributed to and maintained system standards. Performed regular security monitoring to identify any possible intrusions.
  • Researched and recommended innovative, and where possible automated approaches for system administration tasks. Identified approaches that leverage our resources.
  • Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as performing daily backups.
  • Repaired and recovered from hardware or software failures. Coordinated and communicate with impacted constituencies. Upgrade and configure system software per project or operational needs.
  • Maintained operational, configuration, or other procedures. Perform periodic performance reporting to support capacity planning. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Maintain data center environmental and monitoring equipment.

Confidential, Southfield, MI

Lead Senior Programmer - Analyst

Responsibilities:

  • Lead Analyst on a “Full Life Cycle Development” year 2000 conversion project and consultant of the Quality Assurance Review team for a major health insurance carrier’s financial and accounting system.
  • Created Project Scope, assessed, developed and implemented suitable guidelines for the introduction of a year 2000 compliant conversion.
  • Analyzed, maintained and performed unit and system testing on COBOL II batch programs and reports for daily, weekly, and month-end processing while remaining within budgetary constraints.

Confidential, Greenville, SC

Senior Business - Systems Analyst

Responsibilities:

  • Analyzed, designed, and maintained COBOL II, DB2 programs and reports for month-end, quarterly and year end processing for Retail Operations, Marketing, and Supply Chain/Retail departments.
  • Transferred and received files to/from stores via FTP process and/or NDM (Net View Distribution Manager) utilities. Corresponded with Business Analysts to determine the scope of the project, changes needing modifications and conversions.
  • Created a tracking application to provide system statistic reports for forecasted man ours and project deliverables. All processes were developed Year 2000 compliant.

Confidential, Greenville, SC

Systems Programmer - Senior Analyst

Responsibilities:

  • Converted Franchise Billing AP transactions, Credit Card transactions and a field accounting Verification System for a major restaurant management company.
  • Transferred converted files from their SMS data center to an ES9000 (MVS to VSE). Utilizing an FTP utility (XCOM), transmitted files to HP500 (VSE to UNIX) in a “Full Life Cycle Development and Maintenance Support” role.

Confidential, Southfield MI

Lead Programmer - Senior Analyst

Responsibilities:

  • Developed Approval Data Transfer and Data Link for the GMC Truck/GMAC Lead Generating Pre-Approval Pilot. Designed and implemented a Historical Data conversion, in addition to enhancing various annual and quarterly Leads to Sales marketing processes for GMC Truck’s North American Operations (NAO). Developed and submitted documentation for all systems implemented.
  • Code, test and implemented the modification of several COBOL DB2 programs to reflect the addition of service agents’ types, edit control tables and Canadian tax computations for the Ford of Canada French conversion, Ford Motor Credit applications and utilities.

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