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Sr. Business Systems Analyst / Dynamics Ax Functional Consultant Resume

Buffalo, NY


  • Over 9 years of experience in Implementation/Design, analysis/ Development and managing the projects in healthcare, banking, e - commerce, Financing Services and Manufacturing sectors.
  • 2 years of extensive implementation experience in installation, configuration, customization and extension of Microsoft Dynamics CRM 4.0 2011 as well as doing the deployment, trouble shooting and production support for the applications developed.
  • Experience in customizing Microsoft Dynamics AX, CRM, NAV and 365 including development, analysis, testing and support.
  • Over 5 years of overall experience in entire Software Development Life Cycle as well as Microsoft .Net Framework Technologies. Having sound knowledge of developing web based B2B B2C applications in the client/server environment.
  • Experience in developing complex applications on Microsoft Dynamics CRM platform with customization of entities, sitemap writing client side JavaScript
  • Experience in developing of custom WCF web services, dialog-based workflows, plug-ins and integrating custom web pages into CRM
  • Experience in interacting with MS CRM database through the use of web service methods
  • Experienced in Microsoft Dynamics AX 2009 and 2012 on Financials, Trade & Logistics, Projects, Enterprise Portal, Workflow and Alerts.
  • Significantly worked on AX2012 SSRS record . worked on query primarily based reviews and document statistics issuer as information source type in statistics set SSRS reports in AX2012 .
  • High Quality knowledge of Microsoft Dynamics AX functionality , features, configuration and Implementations like FDD and TDD.
  • Hands-on experiences in developing Web/Windows applications using C, ASP.net, ADO.net, SQL Server 2005/2008R2, and .Net Framework 3.5/4.0 with strong knowledge of Object-Oriented concepts
  • Good knowledge of Windows Communication Foundation WCF, Windows Workflow Foundation WF, and Microsoft Web Server like IIS 6.0/7.0
  • Excellent desirable understanding of ERP implementation and business procedure development methodologies and aware on different country localizations of Microsoft Dynamics AX.
  • Experience with Lean Six Sigma, Project Management Life Cycle (PMLC), Agile, PMLC Risk Management, ITIL, Waterfall, CMMI, ISO, RUP and customized project Management methodologies
  • Actively involved in Gap Analysis, business refinement process and Risk Assessment.
  • Experience working as Web Analyst using Omniture and Google Analytics.
  • Experience in conducting Joint Application Development (JAD) sessions, project meetings, reviews, walkthroughs, and customer interviews in Requirement Management Lifecycle (RMLC) of the project.
  • Expertise in writing Business requirement documents (BRD’s), System Requirement Documents (SRD’s), Functional Specifications Documents (FSD’s) and process flow Documents (PFD’s).
  • Tracing requirements throughout the development process and verifying adherence using the Requirements Traceability Matrix (RTM).
  • Exceptional understanding of the QA life cycle, UAT testing, from test plan, test scripts, test execution, to reporting bugs.
  • Expert in defining Test Strategies, developing and maintaining Test Script, Test Cases for UAT testing and interacting with team members in fixing the errors as per specifications and requirements.
  • Expert in HP Quality center and SharePoint for test management and reporting.
  • Experience working on web development projects using XML, HTML etc.
  • Experience installing, configuring, testing Hadoop ecosystem components.
  • Conducting System and User Acceptance Testing. Proficient in using Rational Suite Tools



MODELING TOOLS: Rational Rose, UML, MS Visio

UTILITIES: MS Office Suite, MS Project, MS Dynamics AX, CRM, NAV and 365


DATABASES: Oracle 9i/8i, MS SQL Server2000, DB2, MS Access

TESTING TOOLS: QTP, Quality Center, Test Director, Remedy

DEFECT TRACKING TOOLS: Rational Clear Quest, Bugzilla




ETL TOOLS: Informatica Power Center, DataStage, Cognos

Bachelors of Engineering: 2008


Confidential - Buffalo, NY

Sr. Business Systems Analyst / Dynamics AX Functional Consultant

Role and Responsibilities:

  • Responsible for GAP Analysis, requirements gathering and documentation for MS Dynamics AX Application implementation.
  • Involved in MS Dynamics AX 2012 implementation agile project from requirements gathering, configuration, and customization.
  • Lead consultant for Microsoft AX Implementation .
  • Worked with functional and technical teams to understand and gather requirements to design and develop modifications and extensions to Microsoft Dynamics AX.
  • Worked in Agile Environment for requirements gathering, User Stories, analysis, design, implementation, documenting the business processes.
  • Scrum Master & Project Manager for 12 products. Met goals for quality, schedule & cost Implemented Hadoop data pipeline to identify customer behavioral patterns, improving UX on e-commerce website
  • Studied legacy system- Acumen to analyze the gaps in the new system.

Confidential - San Jose, Costa Rica

Sr. Business Systems/ MS Dynamics CRM Analyst

Role and Responsibilities:

  • Managed the onsite and off shore teams in Costa Rica (2 months stay in Costa Rica) for various projects simultaneously for different clients including MS Dynamics CRM implementation.
  • Involved in requirement gathering, Analysis, specification and validation for SDLC and Project Management Lifecycle (PMLC).
  • Established new policies, training material and procedures for the application development software staff; the client had no structure in place and was experiencing cost overruns due to lack of quality and accountable measures.
  • Created Business Process Model, Business Requirement Documents and Process flow documents to streamline the business processes and remove gaps in the process.
  • Involved in managing UAT testing of application including hands on experience in creating test scripts, test cases and test scenario’s.
  • Building the MS Dynamics CRM forms , screens, and views, as well as workflows and reports around the customer needs for an interface.
  • Use Microsoft .NET development to extend and augment the Microsoft Dynamics CRM platform .

Confidential, Pasco, WA

Sr. Business System Analyst

Role and Responsibilities:

  • Client Management for 6 different projects across the shared services platform including entire project management life cycle (PMLC).
  • Created different documents such as Business Requirement Documents, process flows, work flows, Use Cases and Data Models, and facilitated workshops and demonstrations for getting signed off from the business.
  • Involved in UAT testing including created test plan, test cases, test scenarios and execution of test scripts.
  • Analyzed the requirements, carries out feasibility studies, impact analysis and presented to Change Management Board.
  • Worked on various GxP compliances related to agriculture.
  • Extensive use of MS Project and MS Excel including macros and pivot tables for data analysis.
  • Used Six Sigma Project Management Tool for accessibility to requirements across different teams, making it easier to share requirements for parallel development.

Confidential, Norcross, GA

Sr. Business System Analyst and Configuration Consultant

Role and Responsibilities:

  • Defined, measured, analyzed, improved and controlled various Business responsibilities as part of the Project Management life cycle (PMLC) methodology.
  • Worked on Agile and Prototyping Methodology and as Agile Scrum master for multiple Capital Market applications built in-house.
  • Coordinated Sprints, from Iteration Planning thru daily scrum, and Iteration Reviews and Retrospectives.
  • Used MS Dynamics CRM 2011 Customization tools to customize system components such as forms, views, attributes, relationships, and entity mappings.
  • Worked on financial systems for banking industry such as Mobile Banking, money transfer applications, credit card/debit card and mobile banking applications.
  • Worked on Comprehensive Capital Analysis and Review (CCAR) regulatory requirements.
  • Worked on Requirement Management life Cycle (RMLC) right from beginning to end including requirement gathering, Requirement Analysis, Documentation (BRD’s, FSD’s and SRD’s).
  • Customizing and configuring CRM system at a user level.
  • Implement and customize several operational and financial AX reports .
  • Used MS Project and MS Excel including macros and pivot tables for data analysis, lead the data migration project with hand on experience on ETL, data cleansing, validation etc.

Confidential, Hartford, CT

IT Business System Analyst/Project Manager

Role and Responsibilities:

  • Worked on Budgeting and Cost estimation process for different projects within organization.
  • Organizing & mapping of the process in Navision Software .
  • Chaired Requirement Gathering Sessions (RGS), Joint Application Development (JAD) sessions and Joint Application Requirement (JAR) sessions, and lead the effort to get Business and System requirements baseline (stakeholder approval) in Requirement Management lifecycle (RMLC) of the project.
  • Created Project Plan, Project Charter, Business Requirement Documents (BRD’s), System Requirement Documents (SRD’s), Process flows, data models and Use Cases according to the requirements.
  • Give End User training to show functionality and work flow in MS DYNAMICS NAV .
  • Sat on the Change Control Board and participated in the Release Management Process for the Projects for which I was responsible.
  • Reviewed and validated the data to show that the application was producing the correct output results.
  • Identified data sources for various reports for senior management, wrote complex SQL queries.

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