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Senior Business Analyst Resume

Woodland Hills, CA

SUMMARY:

  • IT and Business Professional with broad experience in multiple industries and across the Software Development Lifecycle who is passionate about delivering quality, negotiating, creating and improving processes and effective communication using process maps, actionable reports, executive dashboards and polished presentations.

TECHNICAL SKILLS:

SQL, Visio, Excel, Word, PowerPoint, JIRA Administration, Process Modeling, Process Improvement, Reporting, Executive Dashboards

Program Management, Risk Management Plans, Communication Plans, Scheduling, Public Speaking, Meeting Facilitation, Contract Negotiation, Contract Management

PROFESSIONAL EXPERIENCE:

Senior Business Analyst

Confidential - Woodland Hills, CA

  • Meeting facilitation, eliciting requirements, writing functional specs. creating test scripts and QA testing in support of Artist Royalties, Music Clearances, Copyright Licensing and Publisher royalty systems. Range of projects includes web-based artist and publisher statement websites, royalty accounting systems relying on meta-data, enhancements involving DDEX-Digital Data Exchange standardization and centralized information hubs, among others.
  • Gathered Requirements, Set and Led meetings to negotiate and adopt new business processes (SOP). Created JIRA projects and workflows for handoffs between users, developers and application support teams in support of US Royalty Portal. Monitored and Reported on statuses until full hand-off and adoption by operations support.
  • Process and Data modeling using Visio and ProMapp.
  • Liaising with developers and architects regarding clarifications on requirements and creation of functional specifications.
  • Negotiating, creating and managing project workflows and custom project dashboards using JIRA.
  • Querying JIRA database using JQL, creating Governance Reports for consumption by UMG global royalties executives.
  • Used Google Analytics to query and provide metrics in support of US Royalty Portal.
  • Developing and executing test plans based on user requirements/use cases.

Consultant, Senior Business Analyst

Confidential - Woodland Hills, CA

  • Creating test scripts, facilitating, planning and controlling User Acceptance testing of system interface integration between SAP and client legacy system. Communicating test results and issues to project team.
  • Documenting business processes and creating training materials as part of a newly formed "Technology and Training" department supporting UMG US Royalties department.
  • Created targeted user documentation in support of SAP implementation.
  • Using SharePoint 2007 and SharePoint Designer 2007, developed/created team collaboration sites for Super Users, Artist Royalties, New Release Setups, Statement Support Tasks, Artist & Publisher Relations and Consolidated Database User Acceptance Testing groups. Created custom workflow for notification and approval process for New Release Setups.
  • Created a Risk Management Plan based on manager interviews in support of Quarter End Close process activities after implementation and go-live transition from J.D. Edwards to SAP accounting systems.
  • Organized and facilitated planning sessions with key executives, directors and managers from Royalty Accounting Group, Copyright and Artist Royalties departments to discuss new processes, scheduling, resource assignments and contingency plans for Month End/Quarter End close activities.
  • Supported User Acceptance Testing activities by building and maintaining Issue Trackers and failure logs in SharePoint.
  • Created Technology and Training website in SharePoint to include newly developed training materials in a Knowledge Base.
  • Documented processes associated with Statement creation, Month End and Quarter End tasks carried out by members of Artist Royalties, Copyright Royalties and the Royalty Accounting Group.
  • Created an "Acronyms and Terms Guide" containing >250 abbreviations and industry-specific/system-specific terminology used by US Royalties, IT and Accounting.
  • Created consolidated online calendar reflecting all royalty statement deadlines based on contractual pay delays, creating visibility to all resources on SharePoint.
  • Designed a "Welcome Letter" with hyperlinks to useful information adopted by management for use onboarding new hires.

Business Analyst/System Administrator

Confidential - El Segundo, CA

  • Ariba System Administrator for a system integration project between SAP and Ariba Spend Management for the Procurement department of Confidential .
  • Responsible for creation and maintenance of system Master Data files for procure to order system. • Identified requirements and created functional specifications for development of automated User related data files.
  • Ran test scripts and provided file related support and troubleshooting for System Integration Testing (SIT) and User Acceptance Testing (UAT).
  • Actively monitored file transfers and provided error reporting and participated in root-cause analysis.
  • Ariba System Administrator for a system integration project between SAP and Ariba Spend Management for the Procurement department of Confidential .
  • Consulting, troubleshooting and maintenance of approval rules and workflows based on accounting information, departmental ownership and organizational chart hierarchies.
  • Provided technical support, root cause analysis, and coordination of information between various technical teams to resolve system issues, user and network access issues, application and use case testing and enhancement requests.
  • Created Standard Operating Procedures (SOP) for operations resources assigned to ongoing day-to-day administration.

Business Support Administrator

Confidential - Thousand Oaks, CA

  • Worked closely with the Global Safety Team members (particularly the Safety Surveillance Scientists) to develop business user requirements for data extraction and analysis
  • Responsible for providing high-quality and timely drug safety data support
  • Performed SQL queries of Oracle database
  • Developed safety signal detection reports for the Global Safety Teams and other stakeholders
  • Supported internal and external audits related to safety databases
  • Worked closely with database developers and database administrator
  • Created systems level documentation using guidelines to meet regulatory and internal process requirements
  • Ran QA/QC functions and worked closely with customers to process requests as prioritized and on schedule.

Business Analyst

Confidential

  • Business Analyst for a contract management system migration and implementation project.
  • Coordinated resources and managed project work associated with reporting deliverables.
  • Gathered requirements, performed Gap Analysis, developed executive dashboards and underlying queries to provide visibility into Key Performance Indicators associated with business process improvements to the IT and Enterprise Procurement contracting process.
  • Analyzed and provided troubleshooting for workflow templates and provided recommendations for template changes and improvements.
  • Conducted detailed analysis and developed reports in support of an outsourcing partner implementation and the associated Service Level Agreements.
  • Fully documented development process created training materials and trained key operations resources for ongoing publication of created reports.
  • Designed customer satisfaction surveys, ad-hoc analytical reports and provided analysis in support of client/supplier negotiations.

IT Contracts Specialist

Confidential

  • While attending Grad School for a Master's in Information Systems Management and Project Management, I became a team member on a system migration project for Toyota Motor Sales.
  • Using Contracts Management skills and Business Systems Analyst skills, audited approximately 3000contracts for a data migration from Procuri Total Contracts system to Ariba Spend Management. • After go-live, I provided product support, troubleshooting and training for business users of Ariba Spend Management.
  • Upon contract completion, I transitioned from IS department to the Business Unit under a new contract as a Business Analyst, developing executive dashboards, reporting.

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