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Business Analyst Resume

Jacksonville, FL

SUMMARY:

Business Analyst with over 10 years of experience supporting business solution software and analyzing business operations. Aiming to utilize my strong prioritization skills and analytical ability to achieve the goals of your company. Possess a B.S. in Global Business Management.

SKILL:

  • Negotiation
  • Problem Solving
  • Communication
  • Creativity
  • Persuasion
  • Collaboration
  • Adaptability
  • Time management
  • Critical Thinking

PROFESSIONAL EXPERIENCE:

Business analyst

Confidential, Jacksonville, FL

Responsibilities:

  • Created and groomed user stories that capture the requirements for the development of the BCO Analytics dashboard using a Kanban Agile approach and Microsoft Power BI
  • Analyzed As - Is and created To-Be process models for improvement of manual process workflows for Landstar’s transportation operations using BPMN while transitioning to a Transportation Management System and Agile software development methodology
  • Elicited, modeled, documented, validated and communicated software requirements including user, functional, non-functional and business rule requirements
  • Analyzed information from stakeholders, conducting interviews, conducted business requirements meetings, requirements workshops, business workflow diagrams and scenario development
  • Analyzed existing business documentation, requirements, procedures, and problems to elicit business requirements, data requirements, and functional requirements
  • Supported, understood, and adhered to documented departmental procedures, standards and methodologies; System Development Lifecycle and Delivery Excellence Project Management framework
  • Utilized IBM Rational Tool Concert (RTC) to enter and update user stories that support Epics, Features, and Tasks
  • Utilized RTC for issue and bug tracking during release cycles of work as defined
  • Utilized VersionOne to create, update, track user stories that support Mobile and Web Application Epics, Features, and Tasks
  • Utilized MercuryGate TMS to enter and update user test cases and scenarios applicable to transportation and logistics
  • Demonstrated the ability to trace requirements to test cases in IBM Rational DOORS application
  • As an iRise Certified Modeler, responsible for creating realistic simulations of company’s web applications, including creating use case and application flows, simulating the full user experience, and incorporating business logic and data
  • Analyzed, reviewed, constructed testing with internal test plans, supported and participated in unit, system and/or user acceptance testing, as directed
  • Provided user training and support either through direct training or web-based training.

Business analyst

Confidential, Jacksonville, FL

Responsibilities:

  • Ability to work with internal and external clients to resolve and make IT improvements on company built database (AS400) where analysis was required to integrate with other company built web products and determine a resolution.
  • Executed AS400 SQL queries to provide data to clients using complex joins, partial joins, and default joins in an effort to provide specific information.
  • Ability to execute testing and post implementation testing for crucial error management of the system.
  • Ability to review functional requirements, business requirements and provide additional documentation and solution for full integration of the AS400 and company web products.
  • Performed exceptional customer service and communication skills to ensure the clients expectations and needs are met using Service Level Agreement (SLA) established by the Technical Services Managers.
  • Subject Matter Expert - Electronic Signature - managed, resolved and provided solutions on E-Signature issues within the established Service Level Agreements.
  • Issue Management & Resolution - Completed 72 % of issue resolution without engineering assistance

Technical & application support

Confidential, Jacksonville, FL

Responsibilities:

  • Backup Systems Operator - AS/400 Model 820 V5R1M0 OS/400, Query, JDEdwards A7.3 Cum 13 (all modules), JDE Security, Kronos Timekeeping Software, FastFax 400/Blue (Quadrant Software), Aldon Software (Change Management & Help Desk Software), Pentasafe Security Software, IBM Netfinity Servers, NT, TCP/IP and Ethernet connectivity, Client Access Express and OPS Navigator, AS/400 Security and Disaster Recovery, BRMS/400. JDEdwards Level 2 Application Support - JDEdwards A7.3 Cum 13 (All Modules)
  • Assisted with critical system outages, software upgrades, and capacity planning
  • Coordinated with business executives, software experts, help desk, and data source teams in a 24x6-availability environment
  • Support tasks involved work with system reporting tools

Help desk administrator

Confidential, Jacksonville, FL

Responsibilities:

  • Research, resolve, and respond to questions received via telephone calls, e-mails, and callbacks in a timely manner, in accordance with company standards
  • Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
  • Prepared solicitations to local and regional vendors for the purchase of standardized desktops
  • Managed and maintained software licenses and inventory of company purchased assets

Estimating assistant

Confidential, Jacksonville, FL

Responsibilities:

  • Prepared and documented RFPs for the Confidential for contract work aboard Naval Station Mayport at Jacksonville
  • Implemented division homegrown database for solicitation preparation, invoicing and legal documentation

Planner scheduler

Confidential, Jacksonville, FL

Responsibilities:

  • Implemented and maintained production schedules for current production work at Confidential
  • Implemented and maintained current production support craft needs and recommended to upper management of diminishing resource levels
  • Implemented division database for production trends and levels in resources.
  • Analyzed production staffing and recommended increase staffing to support production

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