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Sr. Business Analyst Resume

Atlanta, GA

SUMMARY:

  • Skilled professional with proven track record of over 9 years as a Business Analyst in the financial industry supporting retail banking, insurance, mortgage, governance, risk and marketing teams.
  • Excellent Analytical skills to understand the business process and Functionality, Requirements and to translate them to system requirement specifications. Developing functional specifications for business process refinement and automation, data modeling, system Architecture, conducting feasibility studies, scope.
  • Proficiency with Rational Enterprise Suite (RequisitePro, Rational Rose, ClearCase, Clear Quest) in support of the RUP methodology.
  • Good understanding of different business processes used by credit card companies including but not limited to developing offer population, soliciting customer, defining and building product, accepting and processing payment, servicing customer.
  • Proficient in technical writing, documentation, oral presentation and delivery. Strong problem solving and analytical skills with a high learning acumen to adapt to new technologies.
  • Experience in Software Analysis & Design, Gathering Functional and Business Requirements, Specifications, User Interface Specifications, Technical Design, Test Cases and Test Plans.
  • Modeled requirements, managed & communicated requirements throughout the project life cycle, performed GAP and Impact Analysis against requirements specifications to determine fit.
  • Extensive experience with Business Process Modeling and Business Re - Engineering.
  • Deep knowledge of development lifecycle methodology
  • Experience working with business users as well as senior management.
  • Experience developing project plans, schedules, and estimates -MS Project /Office proficient.
  • Adept at identifying risks and producing mitigation plans
  • Experience in Banking, Financial, Information Technology, and Manufacturing environment.
  • Strong Subject Matter expertise in Credit Card Industry, Retail/ Commercial/Investment Banking, Risk Analysis, Asset Management- risks and returns. Good understanding of the Capital Markets, Fixed Income and Derivatives.
  • Expert in user interface designing and creating screenshots using wire frames and comps, and expert in using tools like MS Project and MS Visio.
  • Strong Knowledge of UML, RUP, Rational Suite including Rational Rose, RequisitePro etc.
  • Familiarity with Borland caliber suit.
  • In-depth knowledge of creating Use Case, Activity, logical, component and deployment views with Rational tools to extract business process flows and workflows thereby helping development and quality assurance teams in understanding the requirements.
  • Strong Knowledge of Business Intelligence, Data Warehousing and Business Architecture.
  • Experience in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis and ROI analysis.
  • Facilitates JRP and JAD session with the business teams, technical teams, subject matter experts and end users to formulate business strategies and requirements and translate client needs into actionable system requirements.
  • Detail oriented, quick learner, good listener with strong problem solving skills.
  • Team player with Project Management and Leadership skills. Enjoy working in a team environment and accomplishing goals as a team while meeting deadlines.
  • Excellent verbal and written communications skills, self-starter, and the ability to manage multiple and varied tasks simultaneously in a dynamic, team environment

TECHNICAL SKILLS:

Databases: MS Access, MS SQL Server 7.0, My SQL

Automation tools: Win Runner, Load Runner, and Rational Suite.

Defect Tracking tools: Rational Clear Quest, Test Director and Mercury Quality Center

Modeling tools: UML, Rational Rose, MS Visio, Rational RequisitePro

BI Tools: Crystal Reports, Business Objects.

Programming: C, SQL, Java, VB, TSL, SQA Basic.

Operating Systems: UNIX, Windows NT/95/98/2000 & XP

MS Office Tools Ms: Excel, Power Point, Word, MS-Access

Database Tools: DB Visualizer, TOAD.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Sr. Business Analyst

Responsibilities:

  • Lead project design, understand and provide analytical and technical perspective to the business, project teams, external groups and quality teams to ensure all SDLC requirements are met.
  • Experience in Project Management including experience managing project scope, vision, technical feasibility, schedule, analysis, Risk Assesment, monitoring, labor & budget
  • Assisted the project manager in controlling and monitoring the project especiCiti with reporting status and tracking issues, risks, and scope changes.
  • Extensively used HP Application Lifecycle Management (ALM) and HP Quality Center.
  • Both Agile and RUP (Rational Unified Process) methods are followed, Agile used mostly for projects done in phases, to manage SDLC process.
  • Designed functional specifications for complete matter management, spend management and entity management systems.
  • Prepared an analysis report based on the COTS evaluation.
  • Elicits Business, technical and functional requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
  • Documented requirements, analysis and traceability of customer profile using IBM InfoSphere MDM Server
  • Worked on conducting, facilitating and gathering information analysis of Master Data Management (MDM) enterprise application that provides a unified operational view of your customers, accounts, and products and an environment that processes updates to and from multiple channels.
  • Provide Business Strategies, Business Solutions, Impact Analysis, Application Development, Recommendations, Estimates, Evaluation from multiple sources, reconciles conflicts, decomposes high-level information into details - abstract up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs.
  • Work with external workplace clients like FIS, Fiserv, Yodlee, Ensenta and CashEdgeto implement Authorization and Single Sign On solutions.
  • Data mapping of front end systems with the MDM Server which uses a component-based Extensible Markup Language (XML)
  • Participated in various vendor selection processes and conducted Cost-Benefit Analysis of COTS products and comparison between COTS and In-house developed components.
  • Creation, modification, implementation and tracking of use cases
  • Excellent Client/Server management experience including client engagement, data analysis, technical analysis and sign off.
  • Utilized MS Project for project tracking, communication, and documentation
  • Excellent understanding of security related topics and able to communicate technical concepts to the clients.
  • Gather Requirements to implement mobile site for Citi Bank..
  • Gathered and Analysis of AS IS and TO BE analysis of mobile banking site.
  • Conducted sessions to gather mobile app requirements from different external vendors like FIS, Fiserv and Yodlee.
  • Gathered requirements for integration of Citi Bank with VISA through SSO.
  • Extensive experience and in-depth understanding of Single Sign On (SSO).
  • Conduct JAD (Joint Application Development) sessions with business users to identify area where the legacy systems needed change and implemented the changes and subsequently worked with developers to implement the changes.
  • MDM Server Workbench to create and extend InfoSphere MDM Server and associated Web-based user interfaces to aid with stewardship over the managed information.
  • Understanding of InfoSphere MDM Server architecture to understand how it can be customized to meet business needs.
  • Identify and manage issues, risks, constraints and change requests for projects as well as those applications that can affect projects resulting in successful implementations.
  • Created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level.
  • Involved in the documentation and technical writing of the requirements in an elaborate way.
  • Understand and articulate business requirements from user interviews or JAD sessions and then derive FRS (Functional Requirement Specifications) based on the BRD/ URS (User Requirement Specification). Some instances also create MD (Minor Development Requirement Documents) for minor or fast track projects.
  • Worked on both the business modules and infrastructure modules of InfoSphere MDM Server.
  • Experience with SAML, Authorization/RBAC and created use cases for Customer Login using SAML.
  • Responsible for various tool assessments, working with various Line of Business (LOB), providing recommendations for improvements, solving mission critical problems, creating Statement of Works (SOW), Impact Analysis,
  • Created BRD, SRS, (System Delivery Specification), SRA (Business and Systems Requirements), PPI (Project Charter), Vision and Scope documents.
  • Created UML diagrams such as Use Case Diagrams, Activity Diagrams, Data-Flow Diagrams using Rational Rose and MS Visio to define the Business Process and Data Process model.
  • Use MS Project 2003 for managing schedules, resources and collaboration.
  • Manage changes to baseline requirements through Virtual Change Control system via Lotus Notes.
  • Assist project manager in creating project plans, project estimations, project tracking and create status reports using PTS (Project Tracking System).
  • Use Crystal Reports to create customized reports to ensure clear understanding for the BU (Business Unit) on the final product.

Environment: Fidelity FIS, Ensenta ( Pop Money, Cash Edge), Bazaarvoice, Live Person, Tealeaf, Site Catalyst, Web services, Agile Process, HP Application Lifecycle Management (ALM), RUP, Virtual Change Control system, Lotus notes, MS- Project, MS- Visio, MS-Office, Windows NT/2000/Vista, Rational Clear Quest, Crystal Reports, SQL, Caliber RM, XML Spy, XML, SAML, SSO, Web Services.

Confidential, Plano, TX

Lead Systems Analyst

Responsibilities:

  • Identified and validated high potential business opportunities for stakeholders and developed customized business strategies that are aligned with corporate strategic objectives.
  • Provided analysis, understanding and business perspectives on many financial and operational issues.
  • Resolved all the issues pertaining to Point of Sales (POS) and the various transactions made at POS are checked and processed using the Debit Cards and Credit Cards.
  • Elicitation techniques like interviewing, questionnaires, brainstorming, focus groups, prototyping and facilitating JAD sessions.
  • Prepared an ROI analysis report after evaluating the COTS product of the multiple business lines.
  • Created flow diagrams to explain SSO - Single Sign On and Identify SSO Payload Data.
  • Gathered Business Requirements, analyze data/workflows. Defined the scope, financial projections and Cost/benefit analysis. Progressed from Problem Statement to well-documented Designs.
  • UtilizedRational ReqProas a user to analyze the business requirements and created test plans, test cases and test strategy using Rational Test Manager
  • Hands on experience working in MS-Excel and developed Excel models of detailed amortization schedule of various Gfee (Guarantee Fee) items
  • Prepared appropriate models, diagrams and layouts as required including context diagrams and use cases.
  • Actively involved in validating the requirements and applying the RUP framework throughout the SDLC. Propose process improvements to documentation and technical writing procedures.
  • Defined and performed the Test strategies and associated scripts for the verification and validation of all defined business requirements and associated functionality
  • Reviewed and analyzed the Use cases and come up with System design and Test plan Templates
  • Created business process workflow diagrams (Activity diagrams) in Rational Rose.
  • Developed prototype of new information processing application. Facilitated collection of functional requirements from system users and preparation of business requirement documents using Rational Requisite Pro.
  • Conducted quality assessments, operational procedures, to ensure that change management procedures are met, Coordinateed with external third party vendors, technical staff and users to insure that functionality of automated system adheres to laws, regulations, and best practice standards.
  • Used BEA (BPM Tool) to map Process flows and migrated Visio Process flows into BEA Tool.
  • Worked as an Interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes.
  • Involved in Incident Reporting and Change Control procedures using Clear Quest and reports to track process of repairs and determine the current quality of the application
  • Created project plans, handled project budget, provided status reports and worked well with internal and external stakeholders to complete IT projects successfully.
  • Performed and co-coordinated the System testing, regression testing of various builds during integration, performance and User acceptance testing using Rational Test Suite

Environment: Rational Unified Process, Rational Rose, Rational Requisite Pro, Clear Quest, ClearCase, Rational Robot, MS- Project, MS-Visio, MS-Office, Oracle Financial Applications, Windows NT/2000, MS Project, Caliber RM, XML Spy, XML, SAML, SSO, Web Services.

Confidential, Plano, TX

Business Analyst

Responsibilities:

  • Identified and validated high potential business opportunities for stakeholders and developed customized business strategies that are aligned with corporate strategic objectives.
  • Provided analysis, understanding and business perspectives on many financial and operational issues.
  • Resolved all the issues pertaining to Point of Sales (POS) and the various transactions made at POS are checked and processed using the Debit Cards and Credit Cards.
  • Elicitation techniques like interviewing, questionnaires, brainstorming, focus groups, prototyping and facilitating JAD sessions.
  • Collaborated with Basel II team on credit risk analysis and issue resolution.
  • Prepared an ROI analysis report after evaluating the COTS product of the multiple business lines.
  • Created flow diagrams to explain SSO - Single Sign On and Identify SSO Payload Data.
  • Gathered Business Requirements, analyze data/workflows. Defined the scope, financial projections and Cost/benefit analysis. Progressed from Problem Statement to well-documented Designs.
  • UtilizedRational ReqProas a user to analyze the business requirements and created test plans, test cases and test strategy using Rational Test Manager
  • Hands on experience working in MS-Excel and developed Excel models of detailed amortization schedule of various Gfee (Guarantee Fee) items
  • Prepared appropriate models, diagrams and layouts as required including context diagrams and use cases.
  • Extensively used HP Application Lifecycle Management (ALM) for managing requirements and assigning task for projects.
  • Actively involved in validating the requirements and applying the RUP framework throughout the SDLC. Propose process improvements to documentation and technical writing procedures.
  • Defined and performed the Test strategies and associated scripts for the verification and validation of all defined business requirements and associated functionality
  • Reviewed and analyzed the Use cases and come up with System design and Test plan Templates
  • Created business process workflow diagrams (Activity diagrams) in Rational Rose.
  • Developed prototype of new information processing application. Facilitated collection of functional requirements from system users and preparation of business requirement documents using Rational Requisite Pro.
  • Conducted quality assessments, operational procedures, to ensure that change management procedures are met, Co-ordinate with external third party vendors, technical staff and users to insure that functionality of automated system adheres to laws, regulations, and best practice standards.
  • Used BEA (BPM Tool) to map Process flows and migrated Visio Process flows into BEA Tool.
  • Worked as an Interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes.
  • Involved in Incident Reporting and Change Control procedures using Clear Quest and reports to track process of repairs and determine the current quality of the application
  • Created project plans, handled project budget, provided status reports and worked well with internal and external stakeholders to complete IT projects successfully.
  • Performed and co-coordinated the System testing, regression testing of various builds during integration, performance and User acceptance testing using Rational Test Suite

Environment: Rational Unified Process, Rational Rose, Rational Requisite Pro, Clear Quest, ClearCase, Rational Robot, MS- Project, MS-Visio, MS-Office, Oracle Financial Applications, Windows NT/2000, MS Project, Caliber RM, XML Spy, XML, SAML, SSO, Web Services.

Confidential, New York

Business Analyst

Responsibilities:

  • Obtaining a detailed knowledge of the business process being followed in the project environment.
  • Extracting the business requirements from the end users keeping in mind their need for the application, and documenting it for the developers.
  • Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams , Activity Diagrams , State Chart Diagrams , Sequence Diagrams and Collaboration Diagrams.
  • Conducted a budget planning of the project through walkthroughs and meetings involving various leads from Development, QA and Technical Support teams.
  • Analyze business requirements and segregated them into Use Cases and activity diagrams using Rational Rose according to UML methodology thus defining the Data Process Models.
  • Prepared Business workflow models that cover "How" business processes are accomplished.
  • Various versions of the documents generated during the project were maintained and managed using Rational ClearCase.
  • Tested the final application for Usability testing to verify whether all the User Requirements were catered to by the application.
  • Bugs, which would enhance the usability of the application, were logged using Rational Clear Quest.
  • Interacting with the developers on resolving the reported bugs and various technical issues.
  • Proactively communicates and collaborates with external and internal customers to analyze information needs and functional / non-functional requirements.
  • Act as a liaison between the customer (internal and external customers) and the software development team through which requirements flow - acts as the liaison between the business units, technology teams and support teams.
  • Conducts review sessions on vendor deliverables to ensure compliance with pre-defined quality standards and content.
  • Adhere to policies, company standards and guidelines in all the activities owned.

Environment: Windows 2000 server, MS Office, MS Visio, Oracle 8i, RUP, UML, Rational Rose, SQL, Win runner, SWOT analysis.

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