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Sr. Business Systems Analyst & Scrum Master Resume

Woodland Hills, California

PROFESSIONAL SUMMARY:

Solutions - driven Business Systems Analyst/Scrum Master with 9+ years of experience leading cross-functional teams in the development, documentation and delivery of solutions & process innovations driving the attainment of business goals. Seeking new and exciting opportunities to transform company practices/problems into fresh, cost-effective solutions leading to more robust and efficient operations.

AREA OF EXPERTISE:

  • Property & Casualty insurance
  • Requirements Gathering & Analysis
  • Enterprise Implementations
  • KPI Dashboards & Scorecards
  • Data Analysis, Extraction & Manipulation
  • Risk Management
  • Process Improvements
  • Project Management
  • User Acceptance Testing (UAT)
  • Agile Methodology
  • Business Elicitation/Analysis Techniques
  • Flexible and Quick Learner

TECHNICAL SKILLS:

RDBMS: (IBM DB2, SQL , Stored procedures, IMS DB, DB2 Utilities, Oracle)

Requirement Management: Rational Requisite Pro, IBM Rational Team concert (RTC)

Collaboration/document management: Google Docs, SharePoint, Blueprint, Confluence

Data Visualization/Reporting: VISIO, Splunk

Ticket Management: Service Now, JIRA

Project Management: MS Project

Modeling/configuration Management: MasterCraft, Borland Star Team.

Application life cycle management (ALM): JIRA, HP ALM, Rational Team concert (RTC), Rally, Star Team

Quality Management: Quick Test Professional (QTP), HP Quality Centre (HPQC), Splunk

Operating Systems: Linux ( Basics), Windows 2012, Windows 2007

SDLC Methodology: Waterfall, Agile (Scrum, Kanban)

Programming Languages/ Technical skills: Mainframes (COBOL, CICS, JCL, VSAM, EZT, File-AID, REXX, Control-M, TSO/ISPF, SPUFI, FTP, Software Configuration Management (SCM), SQL, C/ C++, QPP, UML, Shell Scripting and Java

Microsoft Office: Word, Excel (VBA, Macros, Pivot tables, Lookup formulas ), Outlook, PowerPoint, Access, VISIO

PROFESSIONAL EXPERIENCE:

Confidential, Woodland Hills, California.

Sr. Business Systems Analyst & Scrum Master

Responsibilities:

  • Extensive experience in business requirement elicitation techniques and converting user requirements in to functional requirements, developing complex business cases and business process models.
  • Extensive experience in environment that need transfer from Waterfall to Agile.
  • Responsible for analyzing the existing system, gathering the requirements and creating Business Requirement Document (BRD), Functional Requirement Document (FRD), Requirement Traceability Matrix (RTM), Screen specification documents along with model and prototype as per the UI standards.
  • Create and maintain process documentation.
  • Coach the team and organization to follow Agile/Scrum practices.
  • Coach the team to become self-organized.
  • Improve transparency with internal and external teams.
  • Ability to coach teams in the scrum master capacity.
  • Strong understanding and applied experience with Agile development principles .
  • Collaborated with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs
  • Knowledge and Proven hands on experience as Scrum Master in Scrum, XP, Kanban and SAFe.
  • Assist team with making appropriate commitments through story selection and task definition.
  • Lead the development and maintenance of team standards, tools and best practices.
  • Facilitate in discussion, decision making, and conflict resolution.
  • Responsible for tracking the stories, projects, impediments, defects, metrics, risks and report to the management.
  • Responsible for facilitating scrum ceremonies such as daily stand-up, Backlog refinement, sprint planning/review and retrospective meetings.
  • Be responsible for supporting and coaching the Product Owners on Agile/Scrum practice.
  • Build a safe and trusting environment where conflicts can be managed in a healthy way without fear of blame.
  • Guide and shape team-oriented behaviors and interactions .
  • Remove team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.
  • Knowledge and experience with widely successful agile techniques: User Stories, Continuous Integration, Continuous Testing, Pairing, Automated Testing and Agile Games.
  • Lead a project team in design, implementation, testing and validation of programming code and products facilitating Agile approach .
  • Proven to be a strong analytical and problem solving skills with a high attention to detail.
  • Conducted JAD sessions with business and technical units to gather user/business requirements, generate solutions, business models and use cases.
  • Responsible for gap analysis, impact analysis, data mapping, generating reports, Road maps and work flow/UML diagrams.
  • Analyzing Mainframe system, COBOL modules, C++, SQL and java codes to understand the as-is behavior.
  • Ability to work effectively in a dynamic development environment with matrix reporting structure.
  • Responsible for creating and managing physical story board, sprint user stories/acceptance criteria, test scenarios, and test cases.
  • Responsible for project management activities such as defining project scope/release, mile stones, schedules, monitoring project progress and updating the project plans using tools like RTC, blue prints, MS Project etc.
  • Designing, developing, and maintaining simple/complex SQL queries for data analysis and data extraction as per client’s requirements.
  • Providing User Training and conducting User Acceptance Testing (UAT) with business users & project stake holders.
  • Communicate client’s business requirements by constructing easy-to-understand data and process models using MS VISIO.
  • Used KPI/Tableau to create innovative executive dashboards, scorecards, and weekly/monthly reports on the status of key business measurements.

Methodology: Agile Scrum, Waterfall.

Tools: /Software: SharePoint, Blueprint, MS VISO, Tableau, Service Now, JIRA, HP Quality Centre (HPQC).

Confidential, San Antonio /Texas.

Sr. Business Systems Analyst & Scrum Master

Responsibilities:

  • Engage client to gather software requirements/business rules and ensure alignment with development teams.
  • Responsible for analyzing the existing system, gathering the requirements, creating Business Requirement Document (BRD), Functional Requirement Document (FRD), Requirement Traceability Matrix (RTM) , use cases, workflow/Process diagrams, data flow/data model diagrams and Training Manuals .
  • Negotiate and liaise between business teams, technology teams, and support teams.
  • Collaborated with stakeholder groups across the organization to ensure business and technology alignment. Proposed solutions meeting defined specifications and needs.
  • Performed quality assurance, system integration and user acceptance testing facilitating on-time, on-budget and acclaimed “go-live” of enterprise implementations for up to million global users.
  • Always maintain a good Rapport with business sponsors, stake holders, project managers, technical unit and all others in the team.
  • Designing, developing, and maintaining simple/complex SQL queries for data analysis and data extraction as per client’s requirements.
  • Utilized Agile Scrum & Kanban practices to help the team increase their velocity by 63% within the first year of Agile adoption.
  • Create and update user guides and training documentation on team wiki.
  • Coached the team and helped to lead organizational change towards fully adapting an agile approach.
  • Responsible for facilitating scrum ceremonies such as daily stand-up, Backlog refinement, sprint planning/review and retrospective meetings.
  • Responsible for creating and managing physical story board, sprint user stories/acceptance criteria for the development and Quality Assurance team in ALM tools.
  • Responsible for tracking the stories, projects, impediments, defects, metrics, risks and report to the management.
  • Responsible for project management activities such as defining project scope, mile stones, schedules, monitoring project progress and updating the project plans using tools like RTC, blue prints, MS Project etc.
  • Validated resource requirements and developed the cost estimate models.
  • Evaluate risks related to requirement implementation, testing processes, project communications and training.
  • Experience working with third party vendors and onsite-offshore model.

Methodology: Agile Scrum, Kanban and Waterfall.

Tools: /Software: SharePoint, MS VISO, Service Now, JIRA, IBM Rational Team concert (RTC), Quick Test Professional (QTP), Splunk, Power BI, MS Project.

Confidential

Mainframe Systems Analyst/Technical Lead

Responsibilities:

  • Taken care of end-to-end design, documentation, approval, Coding, Unit testing, integration testing, system testing, implementation and maintenance.
  • Lead and monitor the analysis and design documents prepared by the team members.
  • As a technical lead, took full charge of the reviews and gave approval to the design and code before moving it to production.
  • Evaluated and tested all levels of system testing, unit testing and user acceptance testing to provide signoff to the applications before deployment.
  • Actively driven the requirement gathering and JAD sessions with business and technical units to gather user/business requirements and generate solutions
  • Supported Quality Assurance Team during testing and fixed if any defect is identified.
  • Assigned tasks to the team and facilitate regular / professional training based on their skill set.
  • Gave support even after the release and fixed if any defect was raised.

Methodology: Waterfall.

Skills: C /C++, Mainframes, COBOL, TSO, JCL, EZT, SQL, DB2, CICS, IMS DB, EZT, IBM utilities, RDBMS, REXX, FTP, Eclipse, UML, Shell scripting, JAVA, Borland star team, Rational Team concert (RTC), Eclipse, SCM.

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