Professional Summary

Extensive experience in IT projects and project management. Experienced in budgeting, scheduling and managing teams in requirements phase of IT projects. Adept at engaging customers in order to understand their business needs and to discover their unique software project challenges. Recognized for ability to work independently on challenging projects. Key skills include:

• Project Management
• Change Management
• Agile Methodology
• Requirements Management
• Product Management
• Best Practices
• Six Sigma Exposure
• Conceptual Design
• Business Modeling
• Government Liaison
• Technical Project Management
• International Projects
• Customer Liaison
• Government Affairs
• PMP Certified

12 years of software project and implementation experience. Lead teams of business analysts and developers on a mission critical phase of a long term project, Coordinated large scale international projects across multiple countries to insure that each project group was on schedule and aware of all project changes. Served as a project manager in budgeting resources and assignment of work items, and as a business analyst in gathering and documenting requirements and authoring design documents for software implementation.
Served as a stakeholder point of contact, acting as a SME for a critical component for multi-million dollar projects. Technical knowledge including web-based applications, SQL, and Java. Addressed the questions and concerns of stakeholders through prototype demonstrations and review sessions. Insured that the project timeline were preserved by working as a point of contact with customers and development staff to resolve issues.

Confidential,(2008 Present)
Project Manager / Principle Business Analyst
Lead a team of business and technical analyst in independent verification and validation activities. Analyzed Medicaid software project activities and products for quality and process improvement recommendations. Automated analysis and reporting on incident management, technical contract management analysis, and project cost analysis. Supported the Texas Health and Human Services Commission (HHSC) in analyzing project processes and costing. Promoted best practices and industry standard methodologies within the technical healthcare systems and projects.

Confidential,Austin, TX (2007-2008)
Senior Business Analyst Contractor
Documented the requirements and designs for a new application framework, used to quickly and cost effectivelyconfigure and deployweb based government agency applications for the State of Texas. Determined total cost of change including requirements, design efforts, software coding, testing and deployment. Saved project budgets on average $3,000 on budgets of $15,000 or less.

Confidential,Austin, TX (2005-2007)
Senior Business Analyst
Served as a project lead for large-scale international projects. Designed project plans including resources and budgets. Budgeted work efforts and managed resources according to project needs. Initiated CMMI business practices to evaluate customer requests for proposals and contracts. Evaluated and recommended proposed software tools for the project management of requirements and software development. Mentored and trained junior level business analysts in project methodology, requirements documentation skills, and testing. Ensured compliance to CMMI practices and industry standards by reviewing corporate methodologies and project practices, recommending changes and metrics capture.

Confidential,Austin, TX (2004-2005)
Business Analyst/Product Manager
Documented the requirements and designs for an interface between two commercial applications. Resolved customer issues in project planning software deployments.Worked with Marketing and Sales departments to generate consensus in product strategy. Lead the definition stage of product development efforts for new functionality in an enterprise level product release.

Confidential, Austin, TX (2001-2004)
Business Systems Analyst/Consultant
Lead a project team to design a financial system for government healthcare billing and account reporting. Managed a development team of five in maintenance of a healthcare enrollment system. Implemented upgrades and legislative changes to software and business processes. Served as the financial systems technical expert.

Confidential,Austin, TX (2000-2001)
Consultant
Documented requirements and designs and coded an inventory and forecasting application for a 45 million dollar semi-conductor division. Designed a system interfaces for warehouse tracking software packages. Documented and trained consulting methodologies for the Government Business Practice. Saved $22,000 in costs by proposing new travel and tracking software customized for thebusiness rules of the organization.

Confidential,Austin, TX (2000)
Business Systems Analyst
Responsible for interfacing with system end users and development teams. Reviewed documentation and captured functional requirements for enterprise application deployments. Designed product prototypes and proposals for new product lines. Worked with Marketing and Sales departments to determine feasibility and required functionality of new products.

Confidential,Austin, TX (1998-2000)
Business Systems Analyst
Served as project lead for the Texas Department of Health and Texas Department of Human Services sub-system. Managed data correction and cleansing efforts. Insured contractual agreements were satisfied across multiple customers by reviewing contracts and documenting escalation procedures. Fostered customer relationships by offering services outside the contractual obligations to insure goodwill and increased customer satisfaction ratings.

B.B.A., Management & Marketing,