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Lead Business Systems Analyst Resume

Temple Terrace, FL

EXPERIENCE SUMMARY:

  • Confidential has a held several Management positions in the MDM Master Data Management, Mobile Device Management, Vendor Management, Watson Campaign Automation, eMessage, ACA, Medicare/Medicaid, (RCM) Revenue Cycle Management, Release Manager, Firewall, Cybersecurity, Network Segmentation, Backup and Restore, IT/Telecommunications, E - Commerce, field proven track record of meeting and exceeding Project/Program Manager goals in software and telecommunications (mobile and wireline) for both Enterprise and SMB, PeopleSoft 9.2, POS, DAS head-end equipment, Java, Voice Transformation, IMS Core Platform, (ECM) Enterprise Content Management, 4G, LTE, MDM, Airwatch, MobileIron, ERP, Able to supervise and lead small and large local as-well-as virtual teams. Proficient in highly technical products and services and SDLC lifecycle management. E-Commerce, Vendor Account Management, Cross Functional Team Leadership.
  • Project Manager includes over 7 years of experience managing large and complex projects consisting of multiple projects and multiple teams.
  • Experience with Vendor Management, On-Site Deployment Staging and Kitting of Mobile Devices, PowerBI, MDM of both Apple OS, Android software/hardware, activations. And Master Data Management, Infrastructure. Java, DAS equipment of IT and Telecommunications. Also E-Commerce, Vendor Account Management.

SKILLS INVENTORY:

  • Release Manager, Strategic Management, DAS head-end
  • Equipment, SDLC, ERP
  • Best Practices
  • Business Case Development
  • Program Infrastructure (Organization, Materials, Deployment)
  • (RCM) Revenue Cycle Management

TECHNICAL SKILLS:

  • MS Project
  • MS Office Suite
  • SharePoint
  • Visio
  • PMI
  • ITUP - PRISM
  • SalesForce
  • Master Data Management
  • Waterfall
  • Agile (Hybrid)
  • Scrum
  • Large Enterprise Customers
  • Mid-Market
  • Healthcare
  • Financial
  • Manufacturing
  • Education
  • Law Enforcement
  • E-Commerce
  • Vendor & Account Management

CHRONOLOGICAL SUMMARY OF EXPERIENCE:

Confidential, Temple Terrace, FL

Lead Business Systems Analyst

Responsibilities:

  • Working in an agile environment, and resources to track and monitor the progress of the projects, while also creating the following specifications for each client's projects.
  • Creation of User Stories, Tech Specifications, Requirements Document, work with in house and 3rd party developers Facilitate the status and requirements with the 5G project, delivering any software gaps, with good client handling capability, good coordination with offshore resources.
  • Facilitate stand ups regarding the status of project, drive team to end goals
  • Assisted the Project Manager with oversight of both consumer and business to business end goals
  • Coordinate and document team activities, while working with developer, testing teams.

Confidential, St. Petersburg, Florida

Business Analyst/Sales Innovation Representative

Responsibilities:

  • I bring a passion for innovation and inside sales together into the world's first sales innovation lab, Confidential .
  • We help sales leaders determine and validate the best approach to acquire, grow or retain their customers within a live lab environment.
  • Large F500 to high-growth startups can try out alternative sales methods by using our mirrored lab teams representing our client’s brand.
  • If the new ideas work out, we develop a Live Playbook on what worked and how it worked so clients can implement the same practices.
  • We also deliver Academy Certification to train clients’ sales people on site, or in our lab location in Florida.

Confidential, Tampa, FL

Territory Account Executive

Responsibilities:

  • Consultative sales professional, SMB Account Manager, 4G, 5G, Wi - Fi, Triple Play phone, internet, tv
  • Salesforce CRM tool, Marketing Manager Analyst
  • Any additional support of resources - such as Pre-Sales Technicians and Sales Engineers

Confidential, Tampa, FL

Business Analyst/National Marketing Consultant

Responsibilities:

  • Marketing Manager Analyst and contacting database of prospects in Salesforce CRM tool
  • Financial Planners, Energy, Solar companies for marketing seminar campaigns which are held at High end restaurant s.

Confidential, Atlanta, GA

Business Analyst/Project Manager

Responsibilities:

  • Marketing Analyst, Vendor Management, Field Glass
  • Tier 3 support for Directv, and iPads for Core and Local Dealers for Retail stores
  • Implementation and Deployment and also configuration and reconfiguring with iPads, Lenovo .
  • Windows tablets, Java, Excel was used for Tracking metrics and KPI s, Facilities management . Organizational management, SharePoint, Data Visualization, supporting products such as Ingenico POS . Scanners, Mobileiron Administration, including customizing of the dashboard
  • Directv techs for proper installation of Directv Content of info - motion, on Retail store TV's.

Confidential, Atlanta, GA

Business Analyst/Project/Program Manager

Responsibilities:

  • Release Manager and coordinate and facilitate meetings (often virtual)
  • ERP, Java, SAP, JIRA CRM, (RCM) Revenue Cycle Management
  • Excel was used for tracking metrics and KPI s, Facilities management, Organizational management
  • Conducts risk assessments, facilitates communication across operational groups

Confidential, Atlanta, GA

Business Solutions Consultant

Responsibilities:

  • Marketing Manager Analyst, Account Management of IT and Telecommunications, Vendor
  • Management, Field Glass, Software development to businesses and identify the IT Director or MIS IBM . MDM, Mobile Device Management, Master Data Management, Firewall, Cybersecurity, Backup Rec

Confidential, Atlanta, GA

Business Analyst/Project Manager

Responsibilities:

  • Demo Pool, Conduct 4 - hour administrator training via webinar conference covering CRM tool assigned .
  • MSS deployment architect and staging, kitting group to ensure SOX, as well as porting in accordance
  • Experience implementing and configuring Airwatch 7.0 ACC . Experience setting up shared devices, and Airwatch user groups, integration, secure content locker
  • Application delivery, and secure browser, experience with Apple iOS, Android, Blackberry
  • Mobile applications, MDM active directory integration, to mobile devices, Exchange Active Sync
  • Microsoft PM office suite methodology, Deployment of devices, migration of old legacy to new ePTT.

Confidential, Atlanta, GA

Business Analyst/Project Manager/Channel Development Manager

Responsibilities:

  • Marketing Manager Analyst, recruited and activated sales and marketing, channel managers, partners
  • Wholesale, value added resellers for the Confidential Product Lines, Voice Transformation, IMS Core
  • Platform, SOX Compliant, Assisted with billing, cloud computing service, LMS, POS, hosted VOIP
  • Avaya, Cisco, Plantronics, Call Center solutions that includes training, call center mangers, sales
  • Collaborated on surveillance, VTS Recovery, and channel partner development (LMS) Learning Management System

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