SUMMARY:

• Around 13 years of IT Industry experience of playing various roles like Business System Analyst, Product Owner, Project Management and Developer with widespread industry domain knowledge in Data Center, Healthcare, Banking, Energy and Public Service Projects.
• Worked in all phases of Software Development Life Cycle (SDLC) from the solutioning of the product till Production and Deployment.
• Experience in Waterfall and Agile (Scrum) methodologies, enterprise environments, architectural and solution design, implementation and complex customizations. Used JIRA for requirement gathering, story writing, issue tracking.
• Lead planning meeting, Joint Application Development (JAD) sessions for eliciting requirements from stakeholders through focus groups and interviews for documenting the BRD, FRD and FSD.
• Liaison to several cross - functional teams and in-depth understanding of the AS-IS and TO-BE business processes.
• Experienced in conducting Joint Application Development (JAD) sessions for requirements gathering, analysis and design to converge early towards a design acceptable to the customer and feasible for the developers and to limit a project’s exposure to the forces of change.
• Performed business process analysis of current business processes and provided recommendation for improvements.
• Detailing user stories from Product Backlog, Sprint Backlog and clear understanding of Burn down charts.
• Highly efficient in requirement gathering, System Designing, Testing, Validation, Workflows and Data Management.
• Prepared graphical depictions of project processes using Sequence diagrams, activity diagrams, Entity Relationship Diagram (ERD), use case diagrams including the business workflow.
• Experience in translating requirements into design specifications and experience in developing design documents.
• In-depth experience in Public Service, Power Communications, Oil Energy & Gas, Pharma, Financial Services, Marketing, Call Center Applications.
• Experience in using jQuery, AJAX, REST API, JSF, Hibernate, JPA, Spring in Siebel Open UI.
• Experience on a defect management tool HP ALM Quality Centre ALM 11.0.
• Worked on WSDL test tool SoapUI Pro 4.5.1 Experience in Regression Testing and System testing.
• User training on the changes being released and conducting post production activities like getting feedback from users. In case of any issues - doing Root Cause Analysis, prioritizing tasks with business users.
• Experience in creating test cases and participated in QA and User Acceptance Testing.

TECHNICAL SKILLS:

Domain Expertise: Public Service, Power Communications, Oil Energy & Gas, Pharma, Financial Services, Marketing, Call Center Applications

Requirement Management: HP ALM, JIRA, Confluence.

Content Management: Confluence, MS Share Point, JIRA.

BA Deliverables: Business Analysis Planning, Process Maps, Business Process Models, Requirements Specifications, Use Case Scenarios, User Acceptance Testing, Data Flow Diagrams, UI Wireframes.

Languages: Script, JAVA, J2EE, JAVASCRIPT, JAVA SWING, HTML, XML,XSL, PL/SQL.

Databases: Oracle9i, Oracle10g, Oracle 12g, DB2, Sybase, MS-SQL, Tools: WASAD, DB-Artisan, SQL Advantage, Toad, SQL Navigator, IBM Data Studio

Applications: Siebel IP16, Siebel 8.0, Siebel 8.1, Siebel 7.5, and Siebel 7.8.

GUI: Siebel Pharma, Siebel Financial Services, Siebel Marketing & Call center.

Tools: & Utilities: Siebel7.8, Siebel 7.5, Siebel8.0, Siebel 8.1, Configuration, eScript, Actuate Report, Proposal Report, Workflows, Workflow Policy.XSL transformation,JBS,HP ALM Quality Centre 11.0, SoapUI Pro 4.5.1, Jquery, AJAX, REST API, JSF, Hibernate, JPA, Spring.

EXPERIENCE:

Confidential, CA

Senior Business Systems Analyst/Product Owner/Project Manager

Responsibilities:

• Participate in the full development lifecycle from concept, solutioning through implementation for multiple projects
• Working with all the stakeholders like business, users, developers and conclude release plan and finalize effort estimation.
• Involved in the full development lifecycle from concept through implementation and prepare functional design documents to support in preparing software development environment and programming languages needed to create the client's application
• Derive and support development team to write the source programming code for the system requirements based on stakeholder input
• Review day to day activity of the development team and drive towards the execution of the project
• Working with business users, reviews, elicits, analyzes and evaluates user requirements. Develops and maintains a Business Requirements and Functional Requirements
• Interact with business users and develop business requirements and functional requirements and plan a software process by reading the existing manuals and business requirements to modify existing software and develop new applications
• Based on the functional design document supporting the technical team to map the functional design to modify existing application or build new features and working closely with the technical team to get the requirement developed under the guidance of the manager
• Interact with business users and come up with UI level changes and design UI/UX mockups and working closely with development team execute that
• Defines scope and objectives for new functionality, enhancement, or remediation of existing or new functionality to implement approved business strategies
• Coordinate with business users to understand business requirements, designing computer system software and network structures by evaluating legacy systems analyzing user requirements and understanding procedures to automate or improve existing systems and defines scope and objectives for new functionality, enhancement, or remediation of existing or new functionality to implement approved business strategies
• Provide estimation as well based on the requirement and get that signed off from the business team as well as development team and ensure the estimation is suitable for both the teams
• Defines application problem by conferring with clients; evaluating procedures and processes. Develops solution by preparing and evaluating alternative workflow solutions
• Provide maintenance and support for the application within the post deployment on rotation basis within the team
• Defines application problem by conferring with clients; evaluating procedures and processes
• Develops solution by preparing and evaluating alternative workflow solutions. Controls solution by establishing specifications; coordinating production with programmers. Configuration and Customizing Salesforce application
• Develop functional design documents for the development of business applications, writing the source programming code for the applications based on stakeholder input
• Support development team in coding and integrating modules for developing front-end user interfaces.
• Carry out tasks for migrating applications between Development, Testing, and Production environments
• Validates results by testing programs. Work with IT testing team to insure all technical and functional requirements are thoroughly tested
• Maintenance of defect management process through identification, analysis, remediation and documentation of software errors isolated within the software testing process
• Upgrading computer hardware and software as necessary
• Provide maintenance and support for the application within the post deployment production environment, including upgrading computer hardware and software and providing technical support under the supervision of the manager
• Defining process in various applications - Siebel, Caplogix, ECP, Sales Force, Netlogix, Interconect 360, NOC Console.

Environment: Oracle 12g, Siebel IP18, JIRA, Sharepoint, Toad, Soap UI, Windows 10

Confidential, State of Nevada, NV

Project Lead - Techno Functional Consultant

Responsibilities:

• Prepare detailed Busniess Analysis Approach for the project
• Analyze complex business processes and define integrated requirements
• Facilitates the design of integrated solutions (process, technical & organizational)
• Ensures the end to end solution is proven to deliver the required business results
• Drives adoption of the designed processes and solution use with stakeholders.
• Communicates to ensure expectations are kept in line with project status
• Drives the definition, testing, training, and implementation of functional requirements
• Upon implementation, drives knowledge transfer to Global Production Support
• Lead Business Analysts, Subject Matter Experts and 3rd Parties as needed on projects
• Interact with Business in the JAD sessions to understand the requirements and the Process Flows. Interact with client’s Business Analysts and provide business solutions to resolve existing problems and improve the application stability.
• Chooses analysis techniques and standards to be used within small projects
• Decides on best functional designs to meet business requirements
• Develop UAT Strategy, UAT plan document and UAT test scripts.
• Understanding the Overall Architecture and processes of the existing systems.
• Designing the DMV cases to Siebel Case Management Module.
• Understand Business requirements and convert the Business Requirement to the Detailed Business Requirement (DBR) Document.
• Understanding AS IS flows of DMV and convert those into DBR process flows.
• Understand Business requirements and convert the Business Requirement Document to the High-level design document.
• Extensively worked on Agile projects. Used JIRA tool for requirement gathering, story writing, issue tracking.
• Used Confluence for document management and KANBAN board to optimize the flow of the work.
• Interacting with the Business for the sign offs, Closure of critical items and Successful Go-Live of the Projects.
• Feasibility analysis of the requirement from Siebel technology standpoint.
• Guiding development team to understand the requirement and design.
• User Training: Impart the knowledge of business flow in Oracle Applications to all users in their functional area.

Environment: Oracle 12g, Siebel IP16, JIRA, Toad, Soap UI, Windows 7

Confidential

Project Lead - Techno Functional Analyst

Responsibilities:

• Analyze complex business processes and define integrated requirements
• Drives the definition, testing, training, and implementation of functional requirements
• Communicates to ensure expectations are kept in line with project status
• Develop UAT Strategy, UAT plan document and UAT test scripts.
• Requirements analysis based on the Business requirements matrix and Preparing High Level design document (HLD).
• Prepared Effort estimation
• Guiding team members to various areas
• Guiding team members in Order journey and Service request journey functionality wise.
• Maintaining configuration best practices as much as possible in the deliverables.
• Working successfully with the onsite team to complete the configuration work
• Working with external teams to integrate other application (AIA) with Siebel.
• Working on Open UI application.
• Extensively worked on Agile projects. Used JIRA tool for requirement gathering, story writing, issue tracking.
• Gathered requirements from product owner and SMEs, through interviews, surveys, prototyping and worked with teams to identify the gaps and defects.
• Conducted GAP Analysis by creating process flows highlighting the differences between the current (As-Is) environment versus the target (To-Be) environment.
• Prepared project initiation plan and created Standard Operating Procedure (SOP).
• Documented Sprint Backlog to manage User Stories and clear understanding of Burndown charts.
• Participated in Sprint Planning, Daily Scrums, Sprint Reviews and Retrospective.
• Facilitated “Three Amigos” work sessions between developers, Product Owners and Business Analysts.
• Created and Updated Issues (Epic, Stories and Tasks) onto JIRA application

Environment: Oracle 11g, Siebel 8.1.1.14, JIRA, Toad, Windows 7

Confidential

Project Lead - Techno Functional Scheduler Lead

Responsibilities:

• Working on Planning of ABS process
• Designing ABS process
• Working on Order Management module- Jobs, Work Ticket, Line Items.
• Prepared the Functional Spec and High-Level document for Project modules.
• Maintaining best practices as much as possible in the deliverables.
• Working successfully with the onsite team to complete the configuration work
• Interacted with Business Owners, Delivery Managers, Application Developers, Testers and other IT staff to ensure successful teamwork and high-quality solutions in the development and delivery of new applications.
• Writing User stories, Creating Tasks and pushing the team to deliver MVP at every milestone.
• Evaluated the information gathered from multiple sources, decomposed high level information into details to gain understanding of end-to-end solution.

Environment: Oracle 11g, Siebel 8.1.1.14, HP ALM Quality Centre 11.0, Toad, Windows 7

Confidential, Houston, TX

Project Lead - Siebel Techno-Functional Consultant

Responsibilities:

• Working on Open UI Application
• Working on Order Management module- Jobs, Work Ticket, Line Items.
• Prepared the Technical Spec document for Project modules.
• Designing and implementing Screens, Views, Extending Table Column, Maintaining LOV’s, REL LOVs.
• Involvement in Server Script as well as Browser Script.
• Involvement in Personalization, State Models, Workflow and Workflow Policy.
• Involved in fixing defects.
• Maintaining configuration best practices as much as possible in the deliverables.
• Worked successfully with the offshore team to complete the configuration work
• Responsible for the Change Requests of the project.
• Writing User stories, Creating Tasks and pushing the team to deliver MVP at every milestone.
• Evaluated the information gathered from multiple sources, decomposed high level information into details to gain understanding of end-to-end solution.
• Coordinated and facilitated requirements analysis and walk through meetings.
• Employed systems analysis methodologies to obtain analyses and document IT system/application requirements.

Environment: eScript, Oracle 11g, Siebel 8.1.1.14, HP ALM Quality Centre 11.0, Toad, Windows 7

Confidential, St. Louise, MO

Project Lead - Siebel Consultant

Responsibilities:

• Coordinate with business clients, architects to understand the requirement and come up with estimate.
• Requirement gathering and preparing the technical design document.
• Review design for Email Gateway project
• Extensive use of EAI XSLT Service.
• Creating xsl files.
• Updating complex EAI workflow as part of EMP
• Create technical work product in EMP using Siebel configuration and eScript skills.
• Coordinate with business clients, understand the application and come up with documentation test specifications.
• Requirements gathering and analysis, time estimates, preparing test documentation, test reviews.
• Answering the test queries, driving the product initiatives.
• Generating emails in Chinese as well as English without storing sensitive data in Siebel.
• Deliver the relevant work product on daily basis which were given by customer.
• Regular interaction with the MasterCard Manager, Subject Matter Experts, Application Users - all belonging to different departments and divisions of Confidential to ensure the smooth knowledge transfer of the applications and their respective process.
• Worked as primary IT contact for team members developing and executing test plan.
• Using TFS to track the work and writing the test scripts.
• UI/UX designing including screen layouts and navigational flow’s design.
• Developing design specifications for correspondence, reports or interfaces.
• Preparing System documents, test cases, test scenarios before development following Test Driven Development.

Environment: eScript, XML, XSL, Oracle 11g, Siebel 8.1.1.7, Oxygen, HP ALM Quality Centre 11.0, SoapUI Pro 4.5.1, Toad 9.6.1, Windows 7

Confidential

Siebel Developer

Responsibilities:

• Prepared the Technical Spec document for Project modules.
• Designing and implementing Screens, Views, Extending Table Column, Maintaining LOV’s.
• Involvement in resolving Application Performance issues.
• Involvement in Server Script as well as Browser Script.
• Involvement in Personalization, State Models, Workflow and Workflow Policy.
• Monitoring Workflows.
• Involved in fixing Upgrade defects.
• Maintaining configuration best practices as much as possible in the deliverables.
• Fixing reported bugs.
• Involvement in deployment jobs and issue fixing.
• Testing and Test Script Preparation
• Worked successfully with the offshore team to complete the configuration work
• Guiding the new team members with the application and configuration scenarios.
• Responsible for the Change Requests of the project.
• Responsible for maintaining project status and ensure quality deliverables meeting strict deadlines.
• Involved in review and release of the code.
• Created and customized Siebel GUI layer objects using Siebel tools.
• Created business components and business objects. Used BC User properties for business component field Validations
• Worked on Siebel EAI
• Create Application based on XML received from external system.
• Product Configuration
• Client Letter Generation
• Developed Workflow Processes, Custom Business Service which is used by Workflow Policies and
• Triggered the Workflow Processes.
• Redesigned workflows using custom business services which meet current Business requirement.
• Involved in resolving the issues found during Unit Testing, System Testing & User acceptance Testing.

Environment: eScript, XML, IBM DB2, Siebel 8.1.1.2, HP ALM Quality Centre 11.0, IBM Data Studio 2.0Windows 7

Confidential, Princeton, NJ

Consultant - Siebel Configuration Lead

Responsibilities:

• Installation of Siebel Tool and Client
• Involved in developing the initial Project Understanding Documents.
• Prepared the Technical Spec document for Project modules.
• Designing and implementing Screens, Views, Extending Table Column, Maintaining LOV’s.
• Involvement in resolving Application Performance issues.
• Regular involvement in creation of MVG, MVL, MVF, Links, Joins, PickLists.
• Involvement in Personalization, State Models, Workflow and Workflow Policy.
• Maintaining configuration best practices as much as possible in the deliverables.
• Generating spool files to get familiar with the backend SQL.
• Designing multiple modules
• Fixing reported bugs.
• Involvement in deployment jobs and issue fixing.
• Testing and Test Script Preparation
• Worked successfully with the offshore team to complete the configuration work
• Guiding the new team members with the application and configuration scenarios.
• Responsible for the Change Requests of the project.
• Responsible for maintaining project status and ensure quality deliverables meeting strict deadlines.
• Involved in review and release of the code.
• Worked on preparing deployment sheet for a flawless full proof deployment plan.
• Maintaining Project metrics, Risk Management, Status report, Effort Estimation.
• Primary point of contact in Siebel Configuration for project.

Environment: eScript, Oracle 10g, Siebel 8.0, Toad 7.5.2, Windows XP

Confidential, Groton, CT

Programmer Analyst Siebel Developer

Responsibilities:

• As developer in project, involved in developing the initial Project Understanding Documents.
• Designing and implementing Screens, Views, Maintaining LOV’s
• Designing multiple modules
• Bug Fixing
• Generating Actuate Report
• Generating Proposal Document
• Involved in deployment jobs and issue fixing.
• Preparing deployment sheet
• Testing and generating Test Scripts

Environment: eScript, Oracle 10g/ 9i, Siebel 8.0, Toad 7.5.2, Windows XP

Confidential

Programmer Analyst - Siebel Developer

Responsibilities:

• Analysis, Development, Bug-fixing and deployment activities.
• Unit and System testing of the code.
• Providing production support.
• Client Interaction in any of the above phases.

Environment: eScript, Oracle 9i, Siebel 7.8, Toad 7.5.2, Windows XP