SUMMARY:

Information Technology professional with hands - on, practical experience in all phases of the Software Development Lifecycle; a solid understanding of business processes, documentation, and comprehensive troubleshooting; excellent organizational and communication skills; exceptional ability to absorb and apply technical and business information .

SPECIALIZING IN:

ERP, CRM, CLOUD&SAAS Platforms, AGILE

TECHNICAL SKILLS:

Software: Office 2016/365+previous versions, Visual SourceSafe, Star Team., CVS (Concurrent Versioning Systems) PR-Tracker bug tracker, ERP, Cloud and SaaS Apps, SalesForce.com, Salesforce App Exchange, Desk.com, VMware, Virtual PC, Remote Support tools such as WebEx etc. Build Dev tools such as Visual Studio, At task, JIRA, SharePoint, VCM, TFS, Aha, Atlassian Suite Jira/Confluence/Service Now, Active Directory

Compilers/Languages: Visual Basic and Visual C++ (used to compile .exe and .dll files) HTML, XML

Operating Systems: Windows10+previous/Mac OS

Hardware: Installation, configuration, upgrading, troubleshooting of Desktop units, motherboards, RAM, Servers, hubs, bridges, and routers

Networks: Implementation/Administration of a Microsoft Windows 2016+previous versions Network

Browsers: IE, Firefox, Google Chrome, Opera, and Safari+

PROFESSIONAL EXPERIENCE:

Product Manager/Business Systems Analyst

Confidential, New York

Responsibilities:

• Create and maintain the project plan in MS Project, gather requirements, and lead planning with cross departmental teams
• Site Admin for the IDMS team to begin Issue Tracking and Project Management using Atlassian Products
• Digitize IDMS Platform Release Notes by creating a blog with pages and posts with information on all software iterations
• Guide and mentor peers to best possible solution, utilizing existing processes where possible
• Conduct initial data analysis on input files to verify content
• Participate in system/database design or enhancement and communicate results effectively
• Collaborate with Technical Lead on data model
• Documentation will include: Technical Specs, Business Requirements, Process Flows, Change Requests, and Data Audit Reports
• Subject Matter Expert (SME) on the client's marketing database. May be called on to answer questions and work on best practices for database builds as well as data usage
• Prepare high-level system flow for the proposed solution and review with the Implementation team and client if necessary
• Test, maintain, and monitor data and list prep processes for building and maintaining the hosting services of client data, Email and Marketing Campaign Planning, Standard Analysis and Reporting/Dashboards
• Perform high level quality assurance on data processing, data loads, reports etc.
• Support client in UAT process
• Work with clients, Implementation team and all related IT departments to achieve solution-oriented results
• Be proactive with the client guiding them to their next solution
• Manage ongoing Change Requests and Defects as well as transition the team from Quarterly to Monthly Builds
• Knowledge Transfer to IDMS team of all updated processes for the new client and business partnership

Senior Systems Business Analyst

Confidential, New York, New York

Responsibilities:

• Collaborate with key business partners to understand their business needs and assist with their adoption of agile
• Create detailed requirements around the traditional development processes to agile development processes (Waterfall/Agile Methods, such as Scrum and Kanban) for application development engineering teams
• Work with Program Managers to document the Products and processes of all internal/external applications across FactSet
• Work to define and build out a solution adequate to support the business needs for the Software Release Process and Product delivery across teams (Scale Workflows)
• Coordinate / Communicate the Atlassian Cloud AWS migration based on scheduling to ensure completion
• Working in unison with the Solutions Architect to provide solutions for cross development, issue tracking, bug tracking and complex reporting issues across teams that have dependencies
• Integrate Source Control tools with Atlassian Products to ensure up to date code and successful product release’s
• Work with the Plainview Administrator on a one-way integration of Epics (large bodies of work) from Jira to Planview that would enhance budget and resource planning for PMO teams
• Develop Best Practices for use of Enterprise Solution tools as well as internal custom applications
• Create new user documentation for onboarding groups requesting access to strategic business process management tools that house information within the organization
• Manage all incidents related to Atlassian products as well as escalations for service
• Research AppExchange to recommend integration that solve complex issues
• Identify Key Value Streams to deliver end-user value consistently
• Active member of the IT Ops on-call rotation
• Actively participate in Agile to stay current with new techniques
• Self-directed and can work with minimal supervision

Product Owner

Confidential, New York, New York

Responsibilities:

• Lead Product Owner for reviewing Production environment issues and writing Defects/ Change Requests/ User Stories into TFS Backlog
• Plan and prioritize Backlog to align with Strategy
• Work closely with internal/external Stakeholders for ROI
• Collaborate with UI/UX team, product scrum team, and product leaders on vision and direction of Product
• Work closely with Release Management Teams on
• Manage Sprints for Feature and Maintenance Teams
• Support JIRA system for Product Owners and Development group (project set- up and user- management requests)
• Manage JIRA projects by assisting with workflows, permissions, additions, notifications
• Train Product Owners on JIRA workflows and Confluence for Documentation that will be used collaboratively
• Lead Test effort and Performance Evaluations of the Content Application Service
• Apply Analytics to the trend of client growth over time by use of SQL Queries and data files
• Update Pipeline based on trends and future growth as well as provide Reports for Core Feature Roadmap and Financial client solution
• Lead for Salesforce Integration with Saas Application
• Planned and conducted requirements meetings with the business to collect functional/non-functional requirements relating to client's Salesforce technology enhancement and initiatives
• Outlined the organization hierarchy and created profile accordingly in Salesforce; worked on visibility and security settings around the business

Business Operations Analyst-CRM

Confidential, New York, New York

Responsibilities:

• Analytical skills to respond to requested changes and identify customizations
• Organize Change Review Board Requests to Identify Development changes with level of effort and impact analysis
• Deep Dive into Business Processes to identify problem areas
• Create new role hierarchy for operations to help create a set of unique profile permissions
• Work with Internal Teams to customize reports and gather integrated data
• Lead effort on Sales commission and Partner commission models
• Work with System analyst/ Architects and Developers to plan new requirements into Salesforce.com design and implementation
• Configuration of Users, Profiles Role Creation/Maintenance, Custom and Formula Fields, Validation Rules, Page Layouts and List views, Assignment/Auto Response/Escalation, Workflows & Approvals, and Process Builder
• Work with the team testing cycles (UAT, regression, and system) and/or / Materials

Implementation Support Specialist

Confidential, Manalapan, New Jersey

Responsibilities:

• Travel to onsite Pre-Implementations and Go live Implementations
• Perform Universe Database install and Software Installs remotely
• Software Support daily which include IT and Sales Calls
• Data Pulls from existing software and conversion with Development team
• Organize Project timelines using Basecamp
• Create Agendas and conduct follow ups to keep Projects on Track

Product Manager

Confidential, East Rutherford, New Jersey

Responsibilities:

• Responsible for onboarding new Customer’s to the Docubuilder Application (SaaS)
• Interact with new and/or existing Customer’s to elicit requirements on use of the application
• Create functional requirements around the application for Development to use as a guide on Implementation and Design
• Write Data Mapping by analyzing source data files for development use
• Lead UAT testing to ensure that requirements have been met
• Communicate relevant scope and status to all stakeholders
• Conduct end-user s and prepare outlines as needed
• Support Client Level 2 issues that occur when using Docubuilder software
• Create Change Request process on any new issues or enhancements that are need after the initial implementation
• Review XBRL tags and proof read for SEC Compliance

Technical Support Analyst

Confidential, Lyndhurst, New Jersey

Responsibilities:

• Provided support of proprietary software products for in house and remote clients
• Coordinated and perform application upgrades with clients
• Troubleshoot and escalate client interactions using all procedural and technical resources necessary
• Diagnosed and resolved software problems related to hardware, software, peripheral devices, communication packages, remote access, and internet browsers
• Worked with peers, vendors, and functional support groups to resolve problems with domain responsibility
• Participated in on new products, standing operating procedures, and review of service level agreements
• Completed compliance with all HIPPA regulations and security policies

Project Manager

Confidential, Maywood, New Jersey

Responsibilities:

• Provided technical support to clients for medical practice management software via the phone and remote assistance
• Logged client issues and perform trouble-shooting to provide end to end resolution
• Worked with programming lead and senior management on client requests for bug fixes and new features
• Traveled to client sites periodically to work with Trainers on the technical setup of the server services and software installs
• Escalated level II hardware issues to the Desktop Technician Supervisor for follow up with technician visit to the site
• Confirmed customizations and hardware configurations with sales contract department before assisting clients with upgrades
• Performed trouble-shooting on attachment devices such as headsets, microphones, and foot pedals to ensure drivers were up to date and attachments were compatible
• Tested software updates in PR-Tracker system and entered manual test case scenarios for bug fixes and new features
• Approved testing items for release and reviewed technical documentation to be published by technical writer
• Reported to both Application Support Manger and the CTO periodically to make sure my workload was on target

Senior Software Release Technician

Confidential, New York, New York

Responsibilities:

• Privately-held company that develops advertising media software for clients
• Managed movement of software components through development environment; researching program functions through hands-on exploration of PC applications; testing software and managing software release; and documenting build processes in cooperation with information manager.
• Build technician for all C++, VB computer-based PC applications; performed automated builds, custom builds, and troubleshooting for the entire build process and product development department.
• Reviewed all automated process logs to ensure successful running of outer office repository updates; resolved problems/performed troubleshooting on batch jobs if run not successful.
• Served as liaison between Information Systems and programmers for administrative functions such as creating symlinks, removing and deleting files, and adding new projects to Eclipse\ CVS in a UNIX environment.
• Provided support for daily builds and product releases; performed problem-solving and troubleshooting on all build and compilation errors; escalate serious defects to programming leads for intervention. valuated build tools and processes with upper management as needed; created project plan for change in key areas.
• Coordinated and conducted internal sessions and new hire overview on Software Development Life Cycle.
• Mediated resolution of conflicting coding and data processing rules so that both departments together solved the problem, enabling the company to continue serving its client’s processing needs