CSR Team Leader / Supply Chain Specialist / Assistant Planning Resume Chesapeake, VA - Hire IT People

SUMMARY

Ordinator trained in the manufacturing setting who thrives in dynamic, challenging and fast - paced professional environments. Assertive and enthusiastic, with extensive knowledge Customer Service, Production Planning and Inventory Control with an unsurpassed work ethic.

AREAS OF EXPERTISE

Strong Leadership Qualities
Inventory Reconciliation
Customer Service
New Employee & Staff Training
Managed Government contracts in wake of 9-11
Confidential / Time Sensitive Management
Production Planning
Process Improvement
Customer Service
Excel Pivot Tables
Forecasting Analysis
International Business travel to 7 countries

PROFESSIONAL EXPERIENCE

Confidential

CSR Team Leader / Supply Chain Specialist / Assistant Planning

Responsibilities:

Lead facilitator to resolve and provide training or explanation of system issues between sales and Confidential resulting in critical system issues corrected and leaner order to cash process.
Consultant for the management team to resolve operational system issues.
Implemented training program for Customer Service resulting in superior customer service, greater internal and external communication and quicker response time.
Analyze historical usage and available forecasts to determine seasonal operational safety stock to support the Supply Chain Manager due to the absence of an MRP system.
Evaluated & restocked raw material while planning new customer orders for the off-site facility, resolving inventory errors and minimized transportation costs for material routing.
An integral part of securing the sole source business from key accounts.

Confidential, Chesapeake, VA

Operations Manager - Distribution Facility

Responsibilities:

Managed all purchase orders from customers as well incoming goods for US Distribution facility
Responsible for EPA product labels to ensure legality for the states in which we sold products.
Unlimited signature authorization on corporate account Facility reorganized with a Distributor in Florida.

Confidential

Audio Accessory Sales Supervisor

Responsibilities:

Successful merged the DTC products with the existing Confidential products.
Demonstrated organizational management skills to facilitate order/manufacturing process.
Established inventory limit levels for critical parts
Sold SWAT/Tactical radio equipment to DEA, FBI, State and Local Police Departments
Responsible for the Motorola account during the 2000 Olympics in Sydney Australia.
Met with the Australian Federal Police to design unique backpack style accessories
Met with Confidential - largest defense electronics company in Turkey - closed largest sales order received at DTC - $250,000.
Managed DO-A7 Government priority rates contracts after 9-11 incident.

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Csr Team Leader / Supply Chain Specialist / Assistant Planning Resume

Chesapeake, VA

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