General Manager Resume Tampa, FL - Hire IT People

SUMMARY:

Excellent SQL knowledge
Develop business process documents, charts and standard operating procedures.
Identify, define and document business requirements using various methods.
Collaborate with management to ensure to achieve compliance to new procedures.
Excellent project management skills including the use of Microsoft Project and Visio.
Extensive management experience.

EXPERIENCE:

Confidential, Tampa, FL

General Manager

Manager for the Utility's Asset Management Team consisting of three Business Analysts, one Utilities Asset Coordinator and up to four contractors.
In charge of identifying assets, gathering specification data on assets and setting preventative maintenance schedules for each asset at all Utility water and wastewater plants.
Analyze critical failure rate for plant assets for trends and assist in creating asset's useful life.
Analyze preventative maintenance of assets to identify and implement maintenance budget savings by efficient grouping of assets.
Create team standard operating procedures for Utility personnel as well as contractors.

Confidential, Tampa, FL

Business Analyst

Identified process boundaries and determined opportunities to automate processes and functions.
Tracked, analyzed and interpreted trends in Utility asset data.
Manipulated data using PL/SQL scripts, Microsoft Excel and Access to interface, update and append assets and specifications to Oracle Work Asset Management program.
Identified "bottlenecks" and implemented new and improved processes and policies.

Confidential, FL

Business Analyst

Led cross - functional team to analyze and recommend data system processes from non-HIPPA compliant to HIPPA compliant business enterprise software.
Used ETL methods to convert data from old system to new system and ensure data quality.
Manipulated data and reporting using T/SQL, TOAD, Crystal Reports and SSRS.
R PricewaterhouseCoopers (Temp) Reporting Analyst Tampa, FL educed organizational operating costs by 21% by streamlining processes.
Monitor data quality within the company's Learning Management System and develop reports for company management.
Create management reports and L&E metrics for use by L&E, business unit, and market leadership using PL/SQL, Microsoft Excel, Crystal Reports and Visual Basic for Applications.
Execution of multiple projects/tasks within area of responsibility resolving defects and meeting compliance standards for a national business unit.

Confidential, Tampa, FL

Customer Support Analyst

Provided base level IT support for Confidential 's FiOS fiber optic telephone, television and data services.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Telephone coaching of customers in product use resulted in a callback rate 15% better than average.
Referred difficult issues to upper management while maintaining positive rapport with customer.
Top 10% center performer for first call resolution. In the top 5 center wide for Average Handling Time.
Ratio of calls to calls escalated resulting in top 10% in center.
Maintained and 88% Front End Closeout and add-on services resulting in top 10% of the center.
In the top 15% of center for quality as evaluated by Net Provider Score.

Confidential, Sarasota, FL

Information Technology Manager

Implemented and led project to implement a geocentric data manipulation capability and completed on time and on budget which enabled new product offerings and revenue streams.
Collaborated with cross-functional teams to draft project schedules and plans.
Managed and delivered projects, on time and under budget, for a new high speed printing system on time and on budget adding a new product and sales opportunities.
Initiated the project to change company from Postalsoft to BCC2010 software, reducing the yearly fees by 50%.
Prepared technical architecture proposals for enhancements and integration of existing third party software systems.
Managed a team of six data processors and one database manager.