TECHNICAL SKILLS
- Microsoft Office Suite
- Confluence
- SharePoint
- Slack
- Box
- Airwatch
- PowerBI
- Jira
- LeanKit
- MS Project
- Team Foundation Server
- TeamForge
- Clarity
- Remedy
- Service Now
PROFESSIONAL EXPERIENCE
Confidential, Bentonville, AR
IT Product Owner
Responsibilities:
- Gathered and translated business requirements to technical requirements for internal and external development teams
- Developed stakeholder management plans by market
- Conducted interviews with the end users to gather additional requirements
- Managed timelines for release of new requirements
IT Senior Project Manager/ Scrum Master
Confidential
Responsibilities:
- Led $10M project and created PowerBI reports that tracked various progress and burn down metrics
- Led agile training sessions for Leadership, Product Owners, Developers and Scrum Masters
- Designed work intake process for program
- Managed 10 internal and external development team backlogs
- Led prioritization efforts for 36 products
- Managed project change requests for 9 different international markets
- Managed 46 various stakeholder groups spanning across 9 international markets and 2.2M associates
IT Rotational Analyst
Confidential
Responsibilities:
- Revised a 47 - page process flow and assisted in the testing phase of the IVR that helped bring ticket wait times from 1 hour to 15 minutes
- Executed a trend analysis for over 8,000 tickets in the Pharmacy Area that helped identify and resolve major issues to help bring down the ticket numbers by 98%
IT Business Analyst Intern
Confidential
Responsibilities:
- Created digital KPI reports that eliminated paper waste for 632 Sam’s Club locations
- Managed the burndown of tasks in order to track progress for business updates
- Competed in Diversity Event to address diverse customer needs in the United Kingdom
