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It Product Owner Bentonville, AR

TECHNICAL SKILLS

  • Microsoft Office Suite
  • Confluence
  • SharePoint
  • Slack
  • Box
  • Airwatch
  • PowerBI
  • Jira
  • LeanKit
  • MS Project
  • Team Foundation Server
  • TeamForge
  • Clarity
  • Remedy
  • Service Now

PROFESSIONAL EXPERIENCE

Confidential, Bentonville, AR

IT Product Owner

Responsibilities:

  • Gathered and translated business requirements to technical requirements for internal and external development teams
  • Developed stakeholder management plans by market
  • Conducted interviews with the end users to gather additional requirements
  • Managed timelines for release of new requirements

IT Senior Project Manager/ Scrum Master

Confidential

Responsibilities:

  • Led $10M project and created PowerBI reports that tracked various progress and burn down metrics
  • Led agile training sessions for Leadership, Product Owners, Developers and Scrum Masters
  • Designed work intake process for program
  • Managed 10 internal and external development team backlogs
  • Led prioritization efforts for 36 products
  • Managed project change requests for 9 different international markets
  • Managed 46 various stakeholder groups spanning across 9 international markets and 2.2M associates

IT Rotational Analyst

Confidential

Responsibilities:

  • Revised a 47 - page process flow and assisted in the testing phase of the IVR that helped bring ticket wait times from 1 hour to 15 minutes
  • Executed a trend analysis for over 8,000 tickets in the Pharmacy Area that helped identify and resolve major issues to help bring down the ticket numbers by 98%

IT Business Analyst Intern

Confidential

Responsibilities:

  • Created digital KPI reports that eliminated paper waste for 632 Sam’s Club locations
  • Managed the burndown of tasks in order to track progress for business updates
  • Competed in Diversity Event to address diverse customer needs in the United Kingdom

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