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Business Analyst Resume

Piscataway, NJ

EDUCATION:

B.A., Sociology/Psychology
M.A.

Certificates:
Criminology Certification, Computer/Network Certification
Adult Education of Technical Occupations Certification
Elementary Teacher Certification

EXPERIENCE:

Confidential, No. Brunswick, NJ
Teacher - April 2005 - Present

Learned safety guidelines followed them and ensured that they were met at all times. Produced alternative methods to approach teaching the basics of Mathematics and allotted for students to use their strengths to remedy weaknesses. Kept student records current and assisted the supervisor as necessary. Responsible for facilitating a learning environment for all ability levels.

Confidential, Edison, NJ
G.E.D. Instructor - October 2002 - April 2005

Provided the necessary instruction in all the GED areas (Reading, Social Studies, Science, Math & Writing), also provided support in preparing trainees for the workforce environment. Worked with a diverse student body population. On a daily basis supervised, counseled and instructed trainees to meet individual needs. Demonstrated effective role modeling for trainees by working harmoniously with diverse races, sexes, ages and persons with varying abilities and cultures. Used effective oral communications, along with excellent organizational skills. Created and maintained the GED database in Excel to reflect current and accurate scores. Documented and evaluated each trainees progress. Promoted and reflected all rules/policies of Job Corps, encouraged and modeled problem solving skills, dependability and empowerment skills. Also Back-up TABE (Test Adult Basic Education) Test Administrator.

Confidential, Somerset, NJ
Business Analyst - March 2002 - July 2002

Responsible for eRegistration and maintenance of Avaya's on-line product ordering web site. Utilizing Siebel PRM 7.0 E-Sales created and linked customer accounts and associated 3rd party payers to hierarchy nodes. Also utilizing SAP/R3, v4.6D mapped SAP sold to numbers in order to establish visibility with customers having various locations. Trained and followed up with customers to assure their satisfaction. Reviewed transaction(s) in SAP, verified the material and tax codes in the system.
Provided technical information and support to the Avaya Direct community and initiated leads via the QRF (Qualified Referral Form). Team player with good communications skills (verbal and written). Created reports utilizing Microsoft Office Suite (Word, Powerpoint, Excel and Access) produced appropriate letters and other correspondence as necessary.

Confidential, Somerset, NJ
SD Functional Analyst/Support - April 2001 - August 2001

Supported end users in the SAP R/3, 46D in SD module with GES Configurator, and network connections. Analysis of orders, quotes, materials, pricing and configuration in SAP. SAP versions: 3.1H, 4.6B and 4.6D, processed T & E (Travel and Expense Reports) supported International and domestic users. Tracking systems used: CGAPS and HP OpenView Service Desk 3.0. Provided SAP training on an ongoing basis to end users worldwide.

Confidential, New Brunswick, NJ
Systems Analyst - January 2000 - September 2000

Installing software and upgrading machines with new pushes for various applications. Installing and configuring printers, PC's and modems. Attended monthly technical meetings and relayed the information to staff members. Prepared and set up new PC's using ghost application for new employees. Also monitored/maintained two NT servers as well as a local server. Responsible for supporting/training end users.

Confidential, North Brunswick, NJ
Secure ID Administrator - October 1999 - January 2000

Worked in a team environment implementing and rolling out SecurID tokens to various J & J sites. Created user accounts, added, deleted, changed user information in Ace database. Administering expired/defective/destroyed tokens, disabled lost tokens. Replacing tokens, activating user accounts, synchronize pin numbers. Generate activity reports on customers, maintain token inventory and assist customers with any problems/concerns. On a daily basis verify users configurations to reflect Secure ID settings in PAL (Phone Access Lookup) Cisco Secure server and update Ace server v3.3. Install Secure ID software and patches on all new and replacement PC's and laptops. Provide second level support and back-up scheduler. Permanent on Call person.

Confidential, Princeton, NJ
Desktop Analyst - April 1999 - July 1999

Supported Outlook Exchange, Lotus Notes, Win \'95, Win 2000, NT 4.0, Responsibilities included 50/50 support on the telephone and desktop support for the end user, concerning systems & equipment issues, provided support for h/w, s/w & peripheral installs & maintenance. Supported MS Office Suite97, Netscape Internet/Intranet, tracking system used Remedy, good communication skills, fast response time, pleasant and patient with end users.

Confidential, Plainsboro, NJ
SAP/Analyst - Sept. 1996 - Jan. 1999

SAP Database Administrator, responsible for providing clients with security access to various clients, (Con, Prd, Tst, Trg) provided training and authorization for job roles/profiles. Provided ABAP/4 Reporting and maintained Tables. Worked with MM, SD and FI modules. Assisted with the SAP implementation at the Evansville, In. plant, Syracuse, and New York locations, by supporting users at multiple sites worldwide on SAP applications and bolt-ons. Tracked and escalated calls to field technicians using escalation protocols, provided customers with access information utilizing SAP R/3, 4.6B. Created and maintained the client profile scims in Expert Advisor database.

Confidential, Oldwick, NJ
Programmer Assistant - 1991 - 1992

Accounts Receivable, recorded payments received from vendors, Coded documented and created reports for budget purposes, created programs in Rexx and Coordinated projects in a timely manner.

References available upon request.

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