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Sr. Business Analyst Resume

Louisville, KY

Over 7 years of experience in the industries like Healthcare, Finance, Insurance, Retail and Service Industry. Experienced in performing tasks such as; Business Analysis, Process Modeling, UI Design and Implementation, Requirement gathering and Internet application design.


  • Experience in all phases of the Software development life cycle (SDLC) including Requirements Analysis/Design and Development.
  • Experience In organizing JAD (Joint Application Development) sessions and conducting GAP analysis
  • Experience in developing artifacts utilized by the design team in the creation of supplementary requirement specification (SRS)/ Requirement Specification Document (RSD), identifying Functional, Non-Functional and Business Rules
  • Managed client requirements(BRD) and delivered optimal solutions with the constraint of time/cost exceeding customer expectations.
  • Researched, analyzed, identified sources and trends of client requirements to prevent future occurrences and conducted cost-benefit analysis.
  • Interacted with stakeholderstoidentify the risk, deliverables and their baseline acceptance criteria.
  • Expertise in elicitation techniques such as interviewing, questionnaires, brainstorming, focus groups and prototyping.
  • Ability to translate business requirement into technical requirements.
  • Experience in creating UML diagrams such as; Data Flow Diagrams, Use Cases Diagrams, activity diagrams and Sequence Diagrams using Ms-Visio and Rational Rose
  • Expertise in Waterfall Methodology, Spiral/Iterative Methodology, Agile, Rapid Application Development (RAD) and the Rational Unified Process (RUP).
  • Experience in collaborating with the quality assurance (System testing and User Acceptance Testing) teams to ensure accurate implementation of Business Rules and requirements.
  • Strong ability to analyze all options to mitigate risk and provide the best solution for the business.
  • Excellent written and verbal communication skills, Ability of Working effectively in a team environment.

Technical Skills:

Processes / Technologies:

Rational Unified Process (RUP), Rapid Application
Development (RAD), SDLC (Waterfall, Spiral, Agile),
Unified Modeling Language (UML), Extreme Programming
(XP), Prototyping, Object Oriented Analysis and Design


MS Office Suite, MS Project, MS Visio, Rational suite
(Requisite pro, Rose, ClearCase, ClearQuest), Mercury Test


MS Access 2003, Oracle 9i/10g, MS SQL Server 2000/2005



Operating Systems:

Windows 95/98/NT/2000/XP, UNIX, Macintosh, MS DOS

Professional Experience:

Confidential, Louisville KY Jan 08- Present
Sr. Business Analyst
Confidential, is a healthcare services company that through its subsidiaries operates hospitals, nursing centers and a contract rehabilitation services business across the United States. The Project involved various tasks such as enhancement of current applications to meet business needs, development of new web applications to promote initiatives such as Service Excellence for Health Service Division, implementing Third Party Application to replace current Short-Term Incentive Compensation System (STIC) and deployment of Vista on enterprise Level.


  • Conducted JAD sessions with various SMEs to gather Business requirements and developed a detail BRD (Business Requirement Document), Functional Requirements for various web-based Applications.
  • Developed the Detail Design Document to elaborate on the systems requirements and the templates for the developers to code.
  • Worked with developers, architects and the QA team to ensure comprehension and feasibility of requirements
  • Developed Test Plans and Test Scripts for Various Applications.
  • Participated in JAD sessions and gathered Business requirements with Business Sponsor for STIC System.
  • Created Vendor Demo Scripts and Participated in Vendor Selection Process.
  • Prepared Process Flows (Visio) and Activity Diagrams (UML) to elucidate the complicated Business processes, Organizational Structure and Proposed changes related to STIC .
  • Involved in Identifying and creating various Data loads from Worksheets and SAP/BW to test the STIC System.
  • Participated in the user support and access control group to provide post-production support to users of STIC.
  • Analyzed various issues and identified Applications needed to be tested for Vista Certification.
  • Tested Various Applications for Vista Certification.
  • Assisted project manager to ensure the timely completion of scheduled tasks and to perform risk mitigation across the project lifecycle
  • Participated in the user support and access control group to provide post-production support to users of these applications.

Environment: Rational Requisite Pro, UML, MS Visio, Rational Unified Process (RUP), MS Project, MS Office-PowerPoint and Excel.

Confidential, Cincinnati, OH Mar 07 - Dec 07
Business Analyst

Confidential, Specialize in online mortgage loans. It provides loans to the customers with the best interest rates based on the financial history. It also provides related financial services such as home loan program, money-saving accounts, debt consolidation, mortgage refinancing, home equity lines of credit, and home purchase loans. The project required the understanding of entire loan process, customer interaction, and application process to convert into e-Business model.


  • Responsible for requirements gathering, creating Business Requirement Document (BRD) and maintaining vision document.
  • Responsible for developing use cases for the functional specification.
  • Prepared requirement specification, resource plans and designed test cases.
  • RUP methodology along with its six best practices was implemented for iterative and incremental development of the system.
  • Participated in strategic business planning, strategic IS plans, re-engineering business processes, detailed system design, and data modeling.
  • Created use case diagrams, sequence diagrams and collaboration diagrams, functional flow diagrams, and other high level diagrams in UML and Rational Tools
  • Responsible for reviewing the UML-based design and resulting code to ensure that they met defined requirements.
  • Communicated with business - technology leadership for overall project/program milestones.
  • Interacted with end-users to obtained approval, information, procedures and decision flaws.
  • Conducted training sessions for the end users and documented various training manuals.
  • Analyzed requirement environment and provided timely solutions.
  • Responsible for development of operating procedures, and project plan using MS Project for deployment within the framework.

Environment: Rational Requisite Pro, UML, MS Visio, Rational Unified Process (RUP), MS Project, MS Office-PowerPoint and Excel.

Confidential, Frisco, TX Jan 06 - Feb 07
Business Analyst
Confidential, provides pharmaceutical services to pharmaceutical manufacturers and healthcare providers in the US, Canada, and the UK, through its subsidiaries. The project involved development of an application interface that enables the end users to manage product inventory at the customers site through automated product verification and product replenishment notifications.


  • Responsible for gathering requirements from the stakeholders and process control manager.
  • Analyzed requirements and conducted Gap analysis.
  • Translated business requirements into Functional; Supplementary Requirements into Technical specifications.
  • Worked with Architects, and Product Management to define Work Flow Process.
  • Worked with project managers to define the Projectscope and charter.
  • Prepared Business Requirements Documents (BRD).
  • Prepared Process Flows (Visio) and Activity Diagrams (UML) to elucidate the complicated business processes.
  • Acted as liaison between Business Unit and development for issue resolutions.
  • Developed Use-cases and performed Use-case Modeling.
  • Reviewed the Change Requests (CR's), analyzed effort estimates and performed Impact Analysis.
  • Implemented Issues Management and Defect Management processes.
  • Worked with development team and technical architect to identify the design constraints and non-functional requirements.
  • Worked with Test Team to identify Test Objectives validated test objectives using Mercury Test

Environment: MS Visio, Rational Unified Process, MS Project, MS Office, Clear Case, Clear Quest.

Confidential, Austin, TX May 04 - Dec 05
Business/QA Analyst
Confidential, is an easy-to-use cardholder application that supports secure payment card transactions over the Internet, using the SET (Secure Electronic Transaction) specification. My role in the team is to gather the requirements for this application, model them, help design the application and involved in the testing different merchant sites supported by both Globeset Wallets.


  • Participated in JAD session to understand the Project Scope and to gathered client specific Business Requirements.
  • Created Traceability Matrix using RequisitePro to track the changes.
  • Produced Functional Specifications and User Specification documents.
  • Involved in requirements representation and modeling in UML UseCases modeling, Data flow models and E-R diagrams.
  • Associated with design team in the Architectural Design and participated in the design team meetings.
  • Developed Functional specifications for upgrades or system changes during each production cycle.
  • Analyzed Functional Specifications and Business Requirements for Test automation & manual testing.
  • Involved in writing Test Cases and Test Scripts using MS-Office and in performing UAT, integration testing, and regression testing.
  • Participated in Functional Testing and Regressing testing on different enhancements.
  • Inserted Database Checkpoints to check the database tables after particular transactions.
  • Actively involved with tester in Performing Unit/integrated testing, stress testing and UAT.

Environment: Rational RequisitePro, Visio, Test Director, XML, EJB, Java, JavaScript, WebLogic.

Confidential,Aliso Viejo, CA Jul 03 - Apr 04
Business System Analyst
Safeco Financial Services provides Insurance solutions to its various clients like Washington Mutual, Western Coastal Services etc. for all escrowed loans. It keeps track of all the mortgages and sells Home Insurance.


  • Used SDLC (Software Development Life Cycle) to design the whole process for efficient completion of the project.
  • Conducted JAD sessions with stakeholders, business partners, end users for gathering requirements.
  • Documented the business specification artifacts and functional specification artifacts. Interacted with various team members to develop the requirements for the client.
  • Analyzed business requirements, system requirement specifications and responsible for documenting functional requirements. Defined the constraints, dependencies and risk of the project.
  • Conducted requirements walkthroughs with the Business users and stakeholders to gather the change requests from users to upgrade or change the business specifications for the application and ensured that the development teams were updated.
  • Used MS-Word to develop the requirements and then used Requisite Pro as the standard tool for requirements gathering.
  • RUP Methodology was used to ensure the production of high-quality software that meets the needs of its end users within a predictable schedule and budget.
  • Developed project plans, business process flow, Use Cases and SRS (Software Requirements Specification).
  • Created UML diagrams (Use Case, Activity and Sequence) and performed Use-Case analysis. Also used UML and RUP to meet the changing Customer Requirements and complexity of the project.
  • Creates model diagrams, process flow diagrams using MS-Visio and Rational Rose for UML class modeling and Visual modeling.
  • Worked closely with the developers to understand their requirements and to meet project scope within the time line

Environment: Rational Requisite Pro, UML, MS Visio, Rational Unified Process (RUP), MS Project, MS Office-PowerPoint and Excel.

Confidential, Dallas, TX Oct 01 - Jun 03
Jr. Business Analyst

Since 1927, Confidential, has been a leader in convenience store retailing. The Project involved the enhancement of existing Point-of-Sale (POS) Software. The enhanced POS system would provide store managers with detailed Inventory tracking report and send updates for new promotions. It will also provide cashiers an option to scan store items for verification. It also provide cashier to scan state ids for verification, which was really important for cigarette and alcohol sales. My role was to assist Sr. Business Analyst in interviewing Store Managers and Cashiers to gather business requirements.


  • Assisted in requirements gathering by interviewing store managers and supervisors.
  • Assisted Sr. business analyst in developing BRD and System Use-Cases.
  • Researched and documented As-Is processes, defined To-Be processes, identified gaps and impacts to different groups and systems
  • Participated in developing model diagrams, process flow diagrams using MS-Visio and Rational Rose.
  • Prepared Presentations for Stakeholders and End-users.
  • Trained and explained the enhanced features to cashiers and store managers.
  • Assists with new software implementation and ongoing customer support.
  • Assisted in the design/testing/delivery of all new system functionality and enhancements.

Environment: MS-Visio, Ms-Power Point and Excel, Rational Unified Process (RUP)


B.B.A. - International Business

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