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Business Analysis Resume

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East Hartford, CT

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Summary

A Business-Savvy Insurance Analyst with extensive years of experience partnering with customers to understand business issues and coordinating closely with IT to deliver solutions in Insurance Software for Property & Casualty Insurance Industries. Has functioned as an Analyst, QA Specialist, Supervisor & Underwriting Assistant. Effective at cross-functional resource (Outsourcing, Internal & External Customers). Work extremely well on teams and as an individual. Diverse language skills: English, French, Lao & Thai.

Core Competencies
  • Team Leadership
  • Customized Solutions
  • Rating, Troubleshooting & Testing
  • Strategic Planning
  • Underwriting Decisions
  • Regulatory Compliance
  • Business Analysis
  • Pricing Specifications
  • Client-Specific Rates & Forms
  • Quality Assurance
  • Exposure Reviews
  • Partnership Collaboration & Teamwork
Hardware, Software & Business Skills
  • In-depth knowledge of US Regulatory rates & forms in P & C Insurance for Multi-Lines of Business
  • Proficient in Web-Generate, CL Portal, Lotus Note, Quality Center & Virtual Workstation.
  • Excellent computer skills: Word, Power Point, Spreadsheets, Excel, Outlook
  • Experienced with DOS, Windows, .NET, NGA & Policy Web-Based systems

Professional/experience

Confidential, Hartford, CT.
Senior Quality Assurance Business Analyst 2008 - May, 2011

Dependable for leading, coordinating & planning the business process workflow as well as testing support for computer systems used by business centers and agents. Assessed system change specifications and requirements; walk-through analysis and development and implementation of system test plan(s).

  • Worked closely with business units by supporting and developing detailed test strategy and test plans for business process testing
  • Executed test plans and identified and documented discrepancies
  • Reviewed test results and assessed output results against expected results
  • Fixed & resolved discrepancies with technical personnel
  • Communicated test status with business unit soliciting changes and/or feedback and updated test plans

Confidential, Hartford, CT.
Senior Business Insurance Analyst 1997 - 2008

Authority over Property & Casualty Insurance duties, which analyzed, developed & maintained ISO Regulatory and Client-Specific Rates & Forms in fifty States for Multi-Lines of Business.

  • Analyzed & managed business requirement process
  • Developed software functionality for full policy lifecycle automated rating & issuance support
  • Full maintenance support of Rates, Forms & Rules changes for 50 States; over 40 clients
  • Rates/Forms rating, troubleshooting & testing in all platforms: DOS, Windows, Internet & NGA

Confidential, Hartford, CT.
Supervisor 1992 - 1997

In charge of planning, organizing and managing workflow for the Office Operations team of twenty employees in Property & Casualty Underwriting Division.

  • Coached, trained & reviewed staff performance reviews
  • Recommended & implemented new procedures to improve services, cost effectiveness and other changes required by business needs
  • Reviewed unit output for accuracy, legibility & completeness
  • Monitored work against established standards & took action as necessary to assure that standards were met (e.g., provided feedback, arranged for training, etc.)

Confidential, Hartford, CT.
Underwriting Assistant 1985 - 1992

Accountable for the assistance, process, rating & issuing the quality policy transactions for the Underwriting department.

  • Assisted Senior Underwriter in providing technical underwriting support
  • Handled underwriter edit referrals and other assigned individual risk reviews and special assignments
  • Created & implemented underwriting decisions on new business, renewals and referrals within limited & highly monitored delegated authority levels
  • Managed account documentation (i.e., proposals, agreement letters, reinsurance, policy change, endorsements, cancellations, etc.)
  • Quoted accounts within authority limits by reviewing exposures & experience rating; updated account information; and rated & adjusted prices
  • Processed information for regulatory compliance (i.e., statutory filings, proof of insurance, certificates)
  • Inputted & Issued account information into system
Education & Training

Business Analyst, Systems Analyst Program, Commercial Coverages: Property, Time Element, Inland Marine, General Liability, Umbrella & Excess Liability

Business & General Insurance

Business Administration

Business Problem Solving, Dynamic Decision Making, Technique for Better Time Management, Requirements Traceability Matrix (RTM), Testing Workshop, Powerpoint, Excel 1 & 2

Business Writing for Success, How to Handle Difficult People, Appreciating Differences Diversity, Commercial Property, Crime, Inland Marine & General Liability Pictorial Rating

Supervisory Development, Assertiveness Skills for Supervisors, Commercial Property & Inland Marine Insurance

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