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Business Analyst Resume

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Madison, WI

SUMMARY

  • Over 8+ years of IT Industry experience as a Business Analyst in Designing, Developing, Testing and Maintaining Financial, Insurance, Real Estate Health Care and Telecom Applications.
  • Knowledge of Health care regulations and compliances.
  • Exposure to Federal Medicaid Regulations
  • Excellent skills in Business Analysis, Data Analysis, GAP Analysis, Risk Analysis, Robustness Analysis, Business Process Modeling and Use Case Development using UML methodology.
  • Proficient in using UML for Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, Collaboration Diagrams, Class Diagrams and document them using MS Word, MS Visio, Sparx Enterprise Architect & Rational Rhapsody.
  • Knowledge of and experience with Microsoft Office tools, Microsoft Project, and Microsoft Visio.
  • Proficient in Manual, Automated, Performance testing on both Client - Server and Web-based applications, with multiple application server domains using tools like RFT, RPT, Rational Robot, SoDA, Test Manager, Watchfire / AppScan, Clear Case, Telelogic DOORS, Clear Quest, XDE, Change, Rose, Site Check, WinRunner, LoadRunner, TestDirector, Silk, Selenium IDE, RC, HP-UFT.
  • Extensively used defect-tracking tools TestManager, TestDirector, Version1, PVCS, VSS, AllChange, ClearCase and ClearQuest, and JIRA CONFLUENCE.
  • Proficient in Microsoft office, Word, Excel, PowerPoint. Good Knowledge in SQABasic, VB, C, C++, C#, .Net and Java.
  • Strong Working Skills with QA methodologies like SDLC, STLC, and QALC.
  • Strong teamwork skills and the ability to communicate with all management levels.
  • Good interaction with developers, managers and team members to coordinate job tasks.
  • Committed team player, with excellent communication skills and self-starter, capable of working independently.

TECHNICAL SKILLS

Languages: C, C++, C# Java, Visual Basic, SQL, PL/SQL, Progress, XML.

Scripting Languages: TSL, VB Script, SQA Basic, C#

Platforms: Windows 95/98/2000/XP/Vista/7, NT, UNIX, MS-DOS.

Software Testing Tools: Sparx, Enterprise Architect UML, Rational Rhapsody Rapid SQL, Rational Tools Rational Functional Tester (RFT), Rational Performance Tester(RPT), Rational Manual Tester(RMT), Watchfire / AppScan, Administrator, Robot, SoDA, Telelogic DOORS, Test Manager, Rational Change, XDE, Clear Quest 2004 and Site Check., Hummingbird, Mercury Tools TestDirector, WinRunner, QuickTest Professional and LoadRunner., Selenium IDE, RC, Ruby, Grail, JIRA, and Version1 Defect Tracking tool.

Servers: Apache server, MS IIS, Web Sphere, Tomcat.

Databases: Oracle, MS SQL Server, Sybase Anywhere, DB2, Microsoft Access.

Others: Microsoft Office 2003/07/10 (Word, Excel, PowerPoint, Project, Visio) IBM Lotus Notes, SAP - HR, ERP, BW, APO, SharePoint, Citrix, Office Communicator.

PROFESSIONAL EXPERIENCE

Confidential, Madison, WI

Business Analyst

Responsibilities:

  • Assessed Requirements Analysis, Efforts and Time Estimations, Task Allocations, clarified Business Requirements where needed and Managed the Project’s progress.
  • Compiled comprehensive UI Refresh Requirements for Web application and Mobile (iOS and Android) by researching & analyzing the existing System in Prod.
  • Coordinated UAT/QA testing; training included the subsequent change control Schedule and Documentation for production release.
  • Worked closely with the Design and Development teams and gave inputs to improve the User experience (Web/Mobile-iOS/Android) to finalize the Design Elements.
  • Collaborated with developers and subject matter experts to establish the technical vision and analyzed tradeoffs between Usability and Performance needs.
  • Collected and analyzed the Test Metrics and submitted Reports to keep track of the status and progress of the Testing effort using JIRA.
  • Developed User Stories, Test Scenarios, Tasks, and Bugs using JIRA and uploaded documents in CONFLUENCE.
  • Participated in Daily Agile Scrum "Stand-up", Biweekly Sprint Planning and Retrospective Sessions and update the team on status of upcoming User Stories.
  • Developed and maintained detailed schedules of project focusing on daily progress, milestones and critical tasks in timelines within MS Project.
  • Participated in walkthroughs during Business Requirements Document and System Specifications Document stages.
  • Setup and maintained automation workflows in HP UFT, written and maintained modularized function Library used for the Automation.
  • Created and maintained the Object Repository for the Web, Mobile and Thick-Client Application.
  • Performed Data Driven Regression and Smoke Testing for every modification in the application & new Builds using HP-UFT.
  • Responsible for dealing with the problems, bug fixing and troubleshooting.
  • Interacted with Developers and other Business Analysts regarding testing status.
  • Executed SQL commands/queries to verify the data committed to the backend.
  • Communicated and worked with both Developers and Testers in a concise and cohesive manner.
  • Completed other various tasks assigned by PMO Team, Project Manager and from peer review meetings.

Environment: Database: Oracle, SQL Server, OS: Windows 10/macOS Mojave/iOS 11.2/Android 8.1 Oreo, Mainframe, SharePoint, JIRA, MS Office, MS Visio, MS Project.

Confidential, Mason, OH

Business Analyst

Responsibilities:

  • Interacted with users and product owner to understand the business process, identified enhancements, and gathered business requirements to create the BRD and converted the requirements into system specifications.
  • Represented User Stories and other artefacts to various development communities throughout development lifecycle.
  • Engaged daily with various other Teams during the Product Development Lifecycle in order to provide clarifications on User Stories (requirements) and immediate feedback upon completion.
  • Conducted Analysis of Business Issues and Challenges and then documented Functional Specifications, Conversions, Upgrades, Interfaces, Reports and Workflows; Documented the Flow for each using Process Diagram, Wireframes and appropriate Acceptance Criteria.
  • Managed GAP analysis to analyze, define and prioritize the business requirements for the integration of the present system and the new systems.
  • Actively participated in design / architectural discussions, grooming User Stories, Sprint Demos, and Daily Scrums to help establish a Behavior-Driven Development (BDD) approach.
  • Co-ordinated work plans for different projects between the various teams, using MS Project.
  • Defined and documented the Specifications of what the respective Business Team wants and then confirmed the Quality Measures and Success Criteria met.
  • Collected and analyzed Business Requirements and Acceptance Criteria for assigned projects while confirming and managing expectations with the Business Team and Transferring knowledge to the Technical Team to ensure Scope and Expected Results are clarified.
  • Aggregated input from management and stakeholders to identify and prioritize Features, Epics and User Stories according to Business Values and Customer Experiences.
  • Collaborated as part of the Scrum Team in grooming User Stories and Development of Acceptance Criteria for the User Stories, broke down the Scope of the Project into User Stories which clearly articulated Development Requirements and Acceptance Criteria
  • Assess new Business needs and initiatives and translate them into detailed Business Requirements Specifications and process re-engineering.
  • Utilized Agile Methodology to configure and develop process, standards and procedures.
  • Served as Communication Bridge between non-technical users and technical solution developers.
  • Clarified and reviewed functional specifications and Use Cases and acted as a liaison between Business and IT team.
  • Gathered Business Requirements through conference meetings via phone and WebEx meetings in geographically disbursed areas.
  • Performed task estimations and documentation of procedures and analyzed the root cause for batch job failures and online application failures and took the appropriate action(s) to avoid the batch delays.
  • Assisted in drafting Scope Document to facilitate communication gap and meet aggressive time lines.
  • Tracked and assisted in determining needed resources for Cost Benefits Analysis with Project Manager and Product Manager.
  • Participated in IT Integration and Regression Testing and Coordinated User Acceptance Testing and then compiled Results.
  • Developed Reports and Graphs to present the Stress Test results to the management.
  • Designed, prepared and implemented Test Cases for System Testing as well as for User Acceptance Testing and provided Test Input during the Business Analysis, System Test, Functional, and UAT lifecycle.
  • Prepared the Business Requirement Document (BRD) and System Requirement Document (SRD) for the enhancement of the existing services.

Environment: Database: Oracle, SQL Server, OS: Windows 7 and UNIX, Share point, JIRA, Rational Software Modeler, Rational Clear Quest, Clear Case, Rational Rose, Requisite Pro RUP, UML, SDLC, MS Office, MS Visio, MS Project.

Confidential, Chicago, IL

Business Analyst / Technical Writer

Responsibilities:

  • Implemented traceability of Business Requirements for the purpose of Use Cases, Test Cases, and Test Scripts.
  • Exemplified strong task planning and tracking capabilities; strong diagnostic, analytic, troubleshooting, problem-solving skills.
  • Generated both Operational, Developmental, and as well as Investor Documents.
  • Delivered IT documentation within aggressive timeliness, problems solve and troubleshoot complex IT problems and bugs.
  • Participated in meetings with users to determine Requirements and Scope.
  • Authored Business requirement document and functional requirement document with sign offs from Marketing and sales Division
  • Conducted a review and interfaced with Users and Developers to update and revise all existing Documentation to reflect the most effective and concise terminology and the best practices.
  • Facilitated UAT (User Acceptance Testing) with the stakeholders and management team
  • Responsible for the overall growth of the project from requirement gathering to testing.
  • Responsible for participating in daily bug triage meetings over conference calls.
  • Performed project management activities such as task scheduling, resource allocation and developing charts.
  • Performed high level security data risk analysis, GAP Analysis among different applications, incorporated these gaps into models and documents.
  • Co-Authored in making the Use-cases and the functional requirements document.
  • Demonstrated strong skills with MS Word, Excel, PowerPoint, and Visio including formatting and layout design.
  • Ensured accuracy of documentation and improve product quality, performed QA and usability testing of software products and author bug reports.
  • Constantly provided proven track record of developing highly effective Business Documents.
  • Prepared documentation for productionizing Business Process Definitions (BPDs).
  • Interpreted Technology, Infrastructure, and Product Functionality and translate it into terms appropriate for both internal and external SDLC Teams.
  • Illustrated very strong analytical skills and ability to operate in a fast-paced environment with evolving project requirements and priorities.
  • Maintained coordination and communication with corporate Business Process in aligning process and procedures.
  • Maintained communication and coordination with SQA Team in establishing the governance and compliance across the IT Department.
  • Collaborated with Technical writers to document Confidential 's Business Process Definitions (BPDs) Documents.
  • Provided periodic report and planning to Business Process Department Head.
  • Demonstrated advanced computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook.

Environment: Windows 7, JAVA, SAP - HR, ERP, BW, APO, MS Word, MS Excel, MS PowerPoint, Sharepoint, Citrix, Office Communicator.

Confidential, Chicago, IL

Quality Analyst

Responsibilities:

  • Ensured all Documentation met Regulatory Certification requirements, Corporate Quality and Reliability Standards and User Requirements.
  • Worked with Development, QA, Product Management, and other groups to plan, research, write, and revise printed and Online Documentation.
  • Established team policies and procedures; Adapted to existing styles, policies, and procedures.
  • Illustrated ability to lead or assist with the development of software and/or System Design Documentation, User Manuals, Installation Guides, and Technical Manuals
  • Created Standard Operating Procedures (SOPs) and Runbooks from scratch.
  • Performed Peer Review meetings to obtain the accuracy of System Requirement Specifications (SRS) Documents.
  • Increased significant hands-on experience in all aspects of Documentation.
  • Worked closely with software developers to identify, troubleshoot and verify bugs.
  • Develop comprehensive, maintainable and reusable testing scripts from scratch.
  • Start-up, fast paced, Agile, interacted with team members.
  • Illustrated experience in Software Quality Assurance with strong emphasis on automation.
  • Generate Documents as a Technical Writer using MS Word, Excel, and Powerpoint.
  • Demonstrated command and in-depth knowledge of QA automation tools, techniques, processes, and technologies.
  • Tested web applications in Java and .Net environment, Grails and Ruby on Rails.
  • Automated using Selenium automated testing tools.
  • Increased significant hands-on experience in all aspects of testing rich client applications, especially (regression, usability, security).
  • Constantly provided proven track record of developing highly effective automated test scripts.
  • Tested in an Agile/XP development environment.
  • Exemplified strong task planning and tracking capabilities; strong diagnostic, analytic, troubleshooting, problem-solving skills.
  • Implemented traceability of Business Requirements, Use Cases, and Test Cases.
  • Maintained a Global Object Recognition file(s) within each Test Project in Selenium IDE to maintain all individual Scripts within any given Test Project.
  • Executed the regression test cases before it was handed over to UAT.

Environment: Windows XP, JAVA, Selenium IDE, RC and JAVA / Ruby Client Drivers, MS Word, MS Excel, MS Visio, MS PowerPoint, JIRA Defect Tracking Tool.

Confidential

Business Analyst / Quality Analyst

Responsibilities:

  • Eliminated hundreds of Manual Scripts by creating fewer supporting Automated Scripts and Unix Shell Scripts.
  • Mentored other manual testers for Rational Robot and Test Manger, who needed help to execute and even to implement the Automated Scripts and to help them understand the Test Results.
  • Created Shell Scripts for both Regression and Load/Stress purposes to help the Testing process go smoother.
  • Performed various types of testing, such as Performance, Functional, Regression, User Acceptance, Negative and Installation testing.
  • Performed Scalability, Performance and Load Testing using IBM’s Rational Test Manager (Analyzed System i.e., by creating Virtual User Scripts, defining Users’ Behavior, running Load Test Scenario, monitoring the Performance, analyzing Results).
  • Performed Security testing of the basic security levels in the Client Server application security mechanism.
  • Developed Test Scripts using Rational Robot directly from the business Requirements Documents, even at times when there weren’t any Test Cases written.
  • Generated Documents by extracting the requested Data directly from the data repositories by using Rational SoDA.
  • Inputted SQA Basic Arrays, Arguments, Error Handling, Expressions, Variables and Constants, Commands, Declarations, Dialog Boxes, Dates and Times, Math Functions, Strings, Variants, all 13 types of Verifications Points and other basic fundamentals in to Automated Scripts for Regression and Load/Stress purposes.
  • Linked Requirements to design items, such as: Test Plans, Test Cases, Use Cases, and Software Requirement Specification (SRS) for easy and powerful traceability by using Rational DOORS.
  • Executed the Automated Test Scripts and documented the bugs using Rational Test Manager.
  • Created many types of Datapools in Rational Test Manager to help support the automated scripts which needed to meet the needs of Business Requirements.
  • Automated the Test Cases using Rational Robot SQA Basic References based on the Test Plan and Test Cases in Rational Test Manager.
  • Parameterized the Automated Scripts using MS Excel and debugged them in Rational Robot.
  • Created Presentations using MS PowerPoint for manual testers to have them understand the concept of Automation and for them to be able to alter an automated script if the business requirement should ever change.
  • Reported the bugs to developers through Test Manager, Excel, and AllChange.
  • Actively lead teams of up to 6-10 members on multiple projects within QAQC Dept. for bigger “.0” versions of both Internal/External Applications.
  • Received Center of Excellence awards on multiple times for creating easy to understand Automated Scripts for both Regression and Load purposes, for implementing projects from one server to another, for mentoring other testers when it comes to IBM Rational Suite, and for meeting all the projects’ deadlines.
  • Created inventory and classification of the company’s legacy software assets.
  • Follow thru identified concepts that offered solutions to business or technological requirements.
  • Built and conducted reviews of Service-Oriented diagrams facilitating the Analysis of Legacy Software and abstraction of concepts that captured propose solutions to business requirements and business drivers.
  • Decompose services into complex and Atomic types for reusability, loose coupling and interoperability.
  • Created Use Cases by modeling the service behavior so that business analysts can collect requirements specifications and testers can build test case plans.
  • Analyzed XML messages and documented behavior of existing services.
  • Analyzed .Net Orchestrations in order to identify service assets and functionality.
  • Planned, Estimated and tracked business analyst project tasks.
  • Implemented Sparx Enterprise Architect for modeling and design.
  • Conducted Sparx training sessions to Testers.
  • Implemented ICONIX process for Agile and Model Driven Development.
  • Customized Sparx System Enterprise Architect using C# for automating the creation of custom Test Case Models.
  • Implemented Project Estimation method using Use Case Point method.
  • Build Requirements Traceability Matrix Custom Excel Reports using C#.

Environment: Windows XP, Visual Basic, Rational Robot, TestManager, XDE, Rose, MS Excel, AllChange, MainFrame CICS, .NET, Oracle, IBM DB2, PowerBuilder, Progress, Sybase Anywhere Sparx Enterprise Architect, ICONIX.

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