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Business Analyst Resume

Glastonbury, CT

OBJECTIVE: To secure a position in a challenging environment where I will find opportunities to utilize and expand my customer service and management abilities


2010 Confidential, Glastonbury CT
Business Analyst - Contractor

  • Analysis of billing statements to identify discrepancies and inconsistencies

1999 2010 Confidential, Portland CT
Customer Service Manager

  • Develop policies, programs and procedures for efficient operation of the Customer

Service Department

  • Coordinate staffing hours as well as recruit, hire and train staff
  • Responsible for the management of all inbound telephone calls
  • Resolve issues with difficult customers while coordinating efforts with

Sales, Delivery and Service Departments

  • Analyze expenses and develop departmental budget while recommending cost control measures

1993 - 1999 Confidential, CT
Customer Service Representative and Supervisor

  • Handle customer inquiries and complaints
  • Oversee Customer Service Department staff
  • Act as liaison between departments for the purpose of resolving issues both internally and externally

1990 - 1993 Confidential, Hartford CT
Business Manager

  • Responsible for monthly payables and receivables
  • Complete profit and loss statements monthly and annually
  • Handling of collections on overdue accounts
  • Processing of weekly payroll

1987 - 1990 Confidential, Windsor Locks CT

  • Balancing of daily accounts for various hotel chains

EDUCATION: Confidential,

COMPUTER: Microsoft Officeincluding Excel, Word and PowerPoint

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