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Business Analyst Resume

Dunwoody, GA

Business Analyst


  • Exceptional flexibility to deal effectively with a diverse population, situations, problems and changes
  • Deadline oriented with ability to translate broad and complex concepts to diverse audiences
  • Strong interpersonal, results driven, conflict resolution and critical thinking skills
  • Ability to present, interpret, discuss and write about results gained from assessments/evaluations
  • Ability to efficiently identify relevant data to provide appropriate treatment plan
  • Exceptional written and verbal communication skills with all levels of the department
  • Energetic and team focused with a strong negotiating, data analysis and strategic management skills
  • Strong work ethic, leadership, attention to detail, ability to manage multiple priorities in fast-paced environment and think "outside the box"
  • Knowledgeable of medical terminology, payment methodologies, regulatory reporting, state Medicaid and federal healthcare programs
  • Experience in working with Excel, Access, Word, Windows XP, SPSS, Powerpoint, Spreadsheet, Outlook and Novell GroupWise


  • Manage and supervise caseload of over 25 clients
  • Conduct treatment team meetings, CPS investigations, risk assessments, recruitment and trainings
  • Formulate results of interview into a written clinical summary of what is and what is not known
  • Conduct patient interviews, implement treatment plans, input clinical documentation, employ problem-solving techniques, handle crisis intervention matters and utilize proper referral procedures
  • Participate in multi-disciplinary teams and meetings, for example child protection & mental health
  • Manage data bases and maintain accurate client records to prepare reports for legal action
  • Works collaboratively with state Medicaid, provider relations, psychiatrists, psychologists, local school system and agency partners
  • Manage complex client cases while meeting regulatory standards and demanding schedules


  • Research and review regulations to ensure agency complies with legal regulations
  • Execute policies, practices and procedures in order to manage information needs of agency
  • Maintains the privacy and confidentiality of protected health information of each client
  • Build collaborative partnerships, interact with key agency leaders to understand and lead strategic solutions that drive agency results
  • Stays abreast of program development and provides an ongoing objective evaluation of important aspects of data findings to report potential issues or concerns to upper management
  • Facilitate the feasibility of solutions and make recommendations to the client and management that will not only provide short-term success but support the accomplishment of long-term agency goals
  • Provide expert advice in support of management\'s goal to improve the performance and efficiency of the organization


  • Analyses information and resolve issues using facts, written policies, procedures or specifications
  • Cultivate and maintain positive internal and external relationships
  • Successfully prepare and file for state Medicaid
  • Efficiently manage work flow and handle case complaints expeditiously and according to policy
  • Track and respond to clients in person, by phone and by written inquiries from providers
  • Review detailed analysis with providers to promote improvement in quality and management of service delivery

Work History

2010 - Present Service Associate/Cashier, Confidential, Dunwoody, GA
2009 - Present Social Service Case Manager, Confidential, Newnan, GA
2007 - 2008 Intake Coordinator, Confidential, Norcross, GA
2006 - 2009 Girls High School Basketball Coach, Confidential, Locust Grove, GA
2005 - 2007 Family Consultant, Confidential, Fayetteville, GA
1999 - 2005 Case Manager, Confidential, Reynolds, GA

Volunteer/Community Development

Confidential Fort Valley, GA
Confidential Fort Valley, GA
Confidential Atlanta, GA


Masters of Business Administration, Healthcare Management.
Bachelor of Arts, Psychology.

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