Sr. Business Analyst / Program Manager Resume Jersey City - Hire IT People

SUMMARY:

Lead key initiatives and drive collaboration across multiple cross - functional teams including product, engineering, designers, and operations to enable commerce experiences for the websites and apps.
Provide hands-on management during analysis, design, development, testing, implementation, and post implementation phases.
Facilitate scrum ceremonies - Iteration Planning, Daily Stand Ups, Demos and Retrospective
Develop and manage end-to-end projects and ensure on-time delivery.
Communicate status and big picture to the project team and management.
Perform risk management and change management on projects.
Provide day-to-day coordination and quality assurance for projects and tasks with global teams

SKILLS:

EXPERIENCE:

Confidential, Jersey City

Sr. Business Analyst / Program Manager

Responsibilities:

Created the scope for the implementation of Canadian website on Salesforce Commerce Cloud platform
Facilitated and Captured very detailed requirements and analysis sessions for user experience, technical integrations, API, services and feeds with different units of business that includes -
Catalog, Pricing and Inventory
Sovos Tax, WorldPay Payment Processor, Order Management Systems
Homepage, PDP and Checkout Experience
3rd Party Integrations: Mad Mobile, Egain, Bazaar Voice, Cheetah, Curulate, Google, etc.
Middleware, API, Services, OCAPI calls, Feeds and Jobs
Migrated the shop site of Funimation from Magento to Salesforce Commerce Cloud SFRA platform
Integrated the SFCC platform with MuleSoft to establish the connection for catalog, pricing and inventory
Mapped the product custom attributes to align with Business needs and OMS (NetSuite) attributes
Lead offshore development team for the new website implementation and capabilities of Business Manager
Effectively coordinated with Business, Designers, Development team and Management on challenges, solutions, tasks and schedules
Integrated Stripe (Payment), Bazaar Voice for Ratings & Reviews, Clutch for Gift cards with the shop site

Confidential, Dallas

Delivery Manager

Responsibilities:

Managed team of 11 Engineers: 8 developers, 2 QA and 1 Tech Lead
Launched a very successful bracelet builder tool for Pandora US that helped the customer do customization of the bracelet online and in stores
Integrated the site for Endless Aisle so that store rep’s can seamlessly browse and order products that are not sold or out of stock in stores
Coordinated with the global team (APAC, EMEA) on the features and updates to ensure AMER are aligned
Established a strong communication channel with US & CA stakeholders to provide transparency on project progress and risks.
Integration of PWA via OCAPI, Certona for Recommendations, Tealium for Analytics
Launched a new line of cosmetic products for Burt’s Bees which increased their online sales by 300%
Managed team of 6 Engineers: 3 developers, 2 QA and 1 Tech Lead
Successfully delivered a responsive site for Burt’s Bees to provide best in class experience for its customers
Created the flows and solution for very crucial product finder guides - face care guide and lip shade finder
Did continuous enhancements to the B2B wholesale shopping flow based on user feedback to increase the sales and personalized views
Implemented integrations for Analytics, Email Marketing, Customer Ratings and Review, Re-Ordering, and Search Engine to keep up with the current ecommerce trends

Sr. Business Analyst / Product Owner

Confidential, Dallas

Responsibilities:

Successfully launched a network web app used by Confidential & Confidential Reps to sell Ethernet, Internet and Ports; one of the highly visible, crucial and challenging project of Confidential & Confidential
Continuously demoed the progress of the app and its functions to the product owners and senior leadership
Worked with Enterprise Solution Architects and User experience team for the best in class experience for Confidential & Confidential rep’s
Facilitated story grooming and sprint planning sessions with both offshore and onshore team members and continuously resolved any blockers for the development team
Worked on multiple projects/integrations across teams for apps and websites of BestBuy Mobile
Effectively coordinated with the team of 16 Developers, 2 QA’s and 1 Architect for the successful and timely delivery of projects
Learned about best practices of agile development methodologies: writing user stories with acceptance criteria, storyboarding, attending stand-ups, participating in sprint and release planning
Defined requirements for customer service app and checkout functionality for Web and Tele-sales channel which increased the revenue for TMO