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Sr. Business Analyst / Program Manager Resume

Jersey, CitY

SUMMARY:

  • Lead key initiatives and drive collaboration across multiple cross - functional teams including product, engineering, designers, and operations to enable commerce experiences for the websites and apps.
  • Provide hands-on management during analysis, design, development, testing, implementation, and post implementation phases.
  • Facilitate scrum ceremonies - Iteration Planning, Daily Stand Ups, Demos and Retrospective
  • Develop and manage end-to-end projects and ensure on-time delivery.
  • Communicate status and big picture to the project team and management.
  • Perform risk management and change management on projects.
  • Provide day-to-day coordination and quality assurance for projects and tasks with global teams

SKILLS:

  • Salesforce Commerce Cloud
  • Integrations
  • Agile
  • Jira
  • Confluence
  • Global Delivery
  • Cross Functional Teams & Collaboration
  • Google Analytics
  • Digital Transformation
  • E - commerce
  • API
  • XML
  • UI/UX

EXPERIENCE:

Confidential, Jersey City

Sr. Business Analyst / Program Manager

Responsibilities:

  • Created the scope for the implementation of Canadian website on Salesforce Commerce Cloud platform
  • Facilitated and Captured very detailed requirements and analysis sessions for user experience, technical integrations, API, services and feeds with different units of business that includes -
  • Catalog, Pricing and Inventory
  • Sovos Tax, WorldPay Payment Processor, Order Management Systems
  • Homepage, PDP and Checkout Experience
  • 3rd Party Integrations: Mad Mobile, Egain, Bazaar Voice, Cheetah, Curulate, Google, etc.
  • Middleware, API, Services, OCAPI calls, Feeds and Jobs
  • Migrated the shop site of Funimation from Magento to Salesforce Commerce Cloud SFRA platform
  • Integrated the SFCC platform with MuleSoft to establish the connection for catalog, pricing and inventory
  • Mapped the product custom attributes to align with Business needs and OMS (NetSuite) attributes
  • Lead offshore development team for the new website implementation and capabilities of Business Manager
  • Effectively coordinated with Business, Designers, Development team and Management on challenges, solutions, tasks and schedules
  • Integrated Stripe (Payment), Bazaar Voice for Ratings & Reviews, Clutch for Gift cards with the shop site

Confidential, Dallas

Delivery Manager

Responsibilities:

  • Managed team of 11 Engineers: 8 developers, 2 QA and 1 Tech Lead
  • Launched a very successful bracelet builder tool for Pandora US that helped the customer do customization of the bracelet online and in stores
  • Integrated the site for Endless Aisle so that store rep’s can seamlessly browse and order products that are not sold or out of stock in stores
  • Coordinated with the global team (APAC, EMEA) on the features and updates to ensure AMER are aligned
  • Established a strong communication channel with US & CA stakeholders to provide transparency on project progress and risks.
  • Integration of PWA via OCAPI, Certona for Recommendations, Tealium for Analytics
  • Launched a new line of cosmetic products for Burt’s Bees which increased their online sales by 300%
  • Managed team of 6 Engineers: 3 developers, 2 QA and 1 Tech Lead
  • Successfully delivered a responsive site for Burt’s Bees to provide best in class experience for its customers
  • Created the flows and solution for very crucial product finder guides - face care guide and lip shade finder
  • Did continuous enhancements to the B2B wholesale shopping flow based on user feedback to increase the sales and personalized views
  • Implemented integrations for Analytics, Email Marketing, Customer Ratings and Review, Re-Ordering, and Search Engine to keep up with the current ecommerce trends

Sr. Business Analyst / Product Owner

Confidential, Dallas

Responsibilities:

  • Successfully launched a network web app used by Confidential & Confidential Reps to sell Ethernet, Internet and Ports; one of the highly visible, crucial and challenging project of Confidential & Confidential
  • Continuously demoed the progress of the app and its functions to the product owners and senior leadership
  • Worked with Enterprise Solution Architects and User experience team for the best in class experience for Confidential & Confidential rep’s
  • Facilitated story grooming and sprint planning sessions with both offshore and onshore team members and continuously resolved any blockers for the development team
  • Worked on multiple projects/integrations across teams for apps and websites of BestBuy Mobile
  • Effectively coordinated with the team of 16 Developers, 2 QA’s and 1 Architect for the successful and timely delivery of projects
  • Learned about best practices of agile development methodologies: writing user stories with acceptance criteria, storyboarding, attending stand-ups, participating in sprint and release planning
  • Defined requirements for customer service app and checkout functionality for Web and Tele-sales channel which increased the revenue for TMO

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