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Business Analyst Resume

Houston, TX

SUMMARY:

  • Having 10 years of experience in Information Technology working as a Business Analyst/Data Analyst.
  • Strong in developing Use Case Diagrams and creating Use Case Specification documents
  • Expertise in analyzing business and technical specifications, understanding business and technical requirements and preparing documents
  • Strong team building, conflict management, time management and meeting managementskills
  • Knowledgeof Rational Unified Process (RUP).
  • Extensive experience in diversified industry sectors including Insurance, Mortgage, Banking, Manufacturing, IT etc.,
  • Designed the business requirement collection approach based on the project scope and SDLC Methodology.
  • Designed and developed use cases, Activity Diagrams, Sequence Diagrams using UML and Business Process Modeling.
  • Elicited, Analyzed, Documented and Validated business requirements.
  • Possess strong documentation skill and knowledge sharing among Team.
  • Ability to motivate people, instill accountability and achieve results
  • Experienced in working independently as well as in a team
  • Successful in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML) using Rational Rose and MS Visio.
  • Ability to gather business and technical requirements from both formal and informal sessions utilizing a variety of software methodologies including use cases and the Rational Unified Process.
  • Proficient in comprehending business-level documents including the Business Rules, Project Charter, System Requirement Specification, and Test Plans.
  • Exceptional problem solving and sound decision making capabilities, recognized by associates for quality of data analysis, alternative solutions, and confident, accurate, decision making
  • Proficient with UML and Business modeling tools like Microsoft Visio used for modeling diagrams like Use Case Diagrams, Activity Diagrams and Static Structure diagrams. Also Swim Lane Diagrams
  • Have demonstrated sound business judgments and decisiveness in a variety of responsible and challenging assignments.
  • Responsible for providing analytical support in the Design, Development and Implementation of project. Developed UML Use Cases using Rational Rose and developed a detailed project plan.
  • Supported my Project Manager in analyzing and interpreting business needs, requirements and also provided the information supplied by various departments.
  • Strong business analysis skills and an understanding of the software development life cycle (SDLC)
  • Conducted Joint Application Development (JAD) sessions.

EDUCATION:

  • Master of Business Administration MBA (Finance)

IT SKILLS:

  • Methodologies : SDLC, UML, Data Modeling
  • Modeling Tools : MS Visio, Rational Rose, Requisite Pro, Web sphere, ILOG
  • Languages : SQL, C, C++, HTML, JAVA, VISUAL BASIC, ORACLE, COBOL
  • Databases : MySQL, Oracle, DB2
  • Other Tools : MS Word, Excel, Access, Power Point

PROFFESIONAL EXPERIENCE:

Confidential, Houston, TX Nov2012 – Till date
Role: Business Analyst

Responsibilities:

  • Scheduled meetingsto collect more information
  • Conduct JAD Sessions with Business Users to convert the Business Needs.
  • Documented JAD minutes and incorporated business needs to Business requirements.
  • Worked as a Liaison between business development and quality assurance team to streamline the process.
  • Elicited, Analyzed Documented, and Validated Business Requirements
  • Extracted the Business Requirements from the end users keeping in mind their need for the application and prepared Business Requirements Documents (BRD) using Rational RequisitePro.
  • Participated in Requirement Gathering, Business Analysis, User meetings and discussing the issues to be resolved and translating user inputs into design documents.
  • Worked as Liaison between users and developers refining and explaining user requirements.
  • Extensively interacted with user for requirement gathering, prototyping and prepared various documents like Interface Requirement Document, Customer requirement document
  • Designed and developed Ad-hoc reports as per Project Manager and Client Requests.
  • Conducted Gap Analysis and gathered user requirements by Interviews, User Meeting, JAD Sessions, and Requirement Elicit Sessions.
  • Conducted weekly meetings for deciding the Policies and Procedures to be followed while constructing new sites.
  • Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams using UML and Business Process Modeling.
  • Used Waterfall project methodology for the development and deployment of Road side Assistance.
  • Manually tested and analyzed Electronic Claims file which handles customers’ Auto.

Environment:
Policy Management System (Back – end application built on COBOL), MS Visio, MS Office Suite.

Confidential, Dimondale MI Jan 2011 – Oct 2012
Role: Data Analyst

Responsibilities:

  • As a Data Analyst, the responsibility was to assume a key role in day-to-day support of Business Intelligence tools, Decisional and Reporting Solutions.
  • Interacted with Business users to understand the Business Requirements and prepare technical documents for implementing the solutions as per business needs.
  • Communicated issues and progress to the Project Manager.
  • Gathered business requirements, implemented business processes, identified risks, impact analysis, and sequence and activity diagrams.
  • Responsible for developing, support and maintenance for the ETL (Extract, Transform and Load) processes.
  • Developed Data Analysis models and tools in Excel or Access.
  • Trained staff on use of query/ reporting tools.
  • Designed and Developed uses cases, Activity Diagrams, and Sequence Diagrams using UML.
  • Responsible for analyzing huge data sets with basic statistical methods, interpret results and provide written summaries of data analysis.
  • Developed various charts and graphs like Bar Chart (Side by Side, Stacked), Line Graphs, Pie-charts etc., using Microsoft Excel.
  • Performed Sales Analysis and projections using Excel and Access
  • Involved in analysis and cleaning of data
  • Involved in development of data requirements, data definitions, and specification for data collection procedures.
  • Documented monthly status reports for enhancement and modification requests for the development team to assist them in efficient tracking and monitoring of open issues of the project.
  • Responsible for data profiling of large data sets using SQL Server to find out data quality problems before moving to the warehouse.
  • Prepared logical data models that contain set of diagrams and supporting documents containing the essential business elements, detailed definition and description of the relationship between the data elements to analyze and document business data requirements.

Environment: UML, Agile Methodology, MS Office Suite (Word, Excel, Access and PowerPoint) and MS Visio.

Confidential, Tampa Florida Jan 2010 – December 2010
Role: Business Analyst

Responsibilities:

  • Created Test Plan for two projects – “Branch Security” and “Telephone Banking
  • Created Web Stats documentation that included all the reports under all the Line of Businesses
  • Gather requirements for Chase Students Loan.
  • Scheduled meetings to collect more information
  • Report status and issues to the project manager
  • Participated in Weekly meetings to discuss the status of the project
  • Experience with IVR systems to Identify & segment callers. Service high call volumes reduce cost & improve customer experience. They also used to extend the business hours of operations
  • Ability to gather business and technical requirements from both formal and informal sessions utilizing a variety of software methodologies including, use cases and the Rational Unified Process.
  • Performed the requirement analysis, impact analysis and documented the requirements using Rational RequisitePro.
  • Responsible for providing analytical support in the design, development and implementation of Project.
  • Worked as a Liaison between business, development and quality assurance team to streamline the process.

Environment: MS office (Excel, Word & Power Point), SQL

Confidential, Lexington MA May 2008 – June 2009
Role: Business Analyst/Data Analyst

Responsibilities:

  • Participated in weekly meetings to discuss the status of the project
  • Mapping the data provided with the database that was available under IBM with the help of SQL Queries.
  • Attended meetings with Japanese Customers to get more information.
  • Highly detail oriented towards the client requirements, proficient in collecting and organizing information and taking lead in informing project members with project update report.
  • Scheduled meetings to collect more information in regards to Asia Pacific Customers.
  • Extensively used UML in developing modeling diagrams from the SRS like Use case Diagrams, Activity diagrams and Sequence Diagrams using Rational Rose
  • Gathered system requirements from clients, classified and documented them into functional and non functional requirements.
  • Created use cases to define and identify normal flow as well as alternate flow of the system.
  • Generated Reports using MS Word.
  • Experience with Websphere Business Modeller, used to Visualize, Document and Model business processes for understanding and process execution
  • Knowledge of ILOG, a Business Rule Management System which provides easy, safe and predictable control over automated business decisions.
  • Created use cases and work flow diagrams for various business scenarios.
  • Involved in various activities of the project like information gathering, analyzing the information gathered, documenting the functional or business requirements.
  • Report status and issues to the project manager
  • Worked closely with the Business teams to understand requirement.
  • Study of client requirements, to gather and manage them and finally make sure that the requirements are met in collaboration with the project manager.

Environment: MS office (Excel), SQL, HTML, Microsoft Visio and Rational Rose

Confidential, Austin Texas January 2007 – April 2008
Role: Business Analyst
Project: Verifying and Processing of Life Insurance Policies

Responsibilities:

  • Study and document “As Is” process
  • Knowledge of SQL Server Reporting Services (SSRS) it’s a server based report generation software used to prepare and deliver a variety of interactive and printed reports.
  • Assemble spreadsheets and draw charts and graphs used to illustrate technical reports
  • Understand and articulated business requirements from user interviews and then convert requirements into technical specifications.
  • Strong Liaison skills between different IT team members also have helped the Design team in Designing systems.
  • Ensure all policy activities and objectives are aligned and in compliance with Enterprise Policies
  • Organize policies, conduct workgroup meetings including setting agendas, drafting notes and also conducting follow ups.
  • Coordinate all required review processes associated with assigned policy projects
  • Conducting presentations.
  • Knowledge of Loyalty Marketing, used by the company to retain its existing customers through some discounts on the premium.
  • Experience with System Implementation
  • Participated in bi-weekly meetings to discuss the status of the project
  • Experience with IVR Systems to tailor services according to customer profile
  • Understand the business problems and opportunities in the context of the requirements and recommend solution.
  • Experience with Database Marketing, using database of customers to generate personalized communications in order to promote a product or a service
  • Involved in documenting the business process by identifying the requirements
  • Wrote Test plans or Test Cases of the business process or application
  • Helped create user documentation and training materials and conducted end user training.
  • Extensively used UML in developing modeling diagrams from the SRS like Use case Diagrams, Activity diagrams and Sequence Diagrams using Rational Rose
  • Report status and issues to the project manager
  • Knowledge of Insurance Broker
  • Experience of Collateral Management, a process of Agreeing, Confirming and advising collateral transactions.
  • Experience with Email Marketing, as a means of communicating commercial messages to an audience.
  • Derived use cases and use case models from business rules and high level documentation.
  • Documented and submitted high level vision and scope documents to the management for estimation and approval.
  • Interviewed the users and documented the business process and requirements.
  • Gathered system requirements from clients, classified and documented them into functional and non functional requirements.
  • Created use cases to define and identify normal flow as well as alternate flow of the system.
  • Participated in gathering and documenting the business reporting needs by interviewing several business area experts and asking detailed questions.
  • Use of File Creation that is Interactions between the modules of the system and the use of various data structures using a simple scenario.
  • Aimed toimprove the company\'s operations and reduce costs, while providing a standardized uniform service for the consumers.
  • Use of Interactive Voice Responses

Environment: MS office (Excel, Word), Oracle, SQL, Visual Basic, Microsoft Visio

Confidential, India May 2005 – Dec 2006
Role: Business Analyst

Responsibilities:

  • Attended meeting with Sr. Business Analyst and managers and understood various Process plans, Business process and Functionality in detail.
  • Took part in the preparation of Project plan.
  • Knowledge of Telephony/ Call Center experience.
  • Experience with IVR systems to Identify and segment callers. Service high call volumes reduce cost and improve customer experience. They are also used to extend the business hours of operations.
  • Knowledge of Automated Cash Handling (ACH)
  • Involved in various activities of the project like information gathering, analyzing the information gathered, documenting the functional or business requirements.
  • Participated in gathering and documenting the business reporting needs by interviewing several business area experts and asking detailed questions.
  • Gathered system requirements from clients, classified and documented them into functional and non functional requirements.
  • Mapped the business process; create the statement of requirements and the project charter.
  • Experience with Oracle payables, used to generate reports and setting up bank accounts.
  • Evaluated the user requirements and documented them into Use Cases.
  • Derived use cases and use case models from business rules and high level documentation.
  • Extensively used UML in developing modeling diagrams from the SRS like use case diagrams, activity diagrams and sequence diagrams using Rational Rose.
  • Involved in developing test cases and test plans.
  • Liaise with other project areas to co-ordinate interdependencies and resolve issues.
  • Conducted sessions with technical team to ensure that they developed solutions that met the customer’s needs and to minimize requirement defects prior to implementation.
  • Report status and issues to the project manager.
  • Knowledge of Mortgage Broker
  • Experience of Loyalty Marketing.
  • Experience with System Implementation
  • Contribute to enterprise development from a business needs point of view.
  • Discussed with the end users and decide on the functionalities required based on the business processes
  • Worked with the Release Manager in defining scope and planning releases.
  • Knowledge of Construction Lending such as the cash flows, profit margins, etc.,
  • Understanding the business and making recommendations for improvement.
  • Translate the Business needs to the team.
  • As a business analyst I got a chance to work very closely with business area experts to make a recommendation for a solution and work with the technical team to design it. This recommendation may include software changes to existing systems, new software, procedural or work flow changes, or some combination of the above.

Environment: MS-SQL, Windows 2003 Server/XP, HTML, MS Office, C++, Visual Basic, JAVA, Rational Rose.

Confidential, India Aug 2004 – April 2005
Role: Business Analyst

Responsibilities:

  • Involved in various activities of the project like information gathering, analyzing the information gathered, documenting the functional or business requirements.
  • Knowledge of SDLC process.
  • Knowledge of BSA(Bank Secrecy Act) requires financial institutions to assist government to detect and prevent money laundering
  • Experience with Fund Accounting, whereinassets and liabilities are grouped according to the purpose for which they are used.
  • Experience with Hedge Funds, is an investment fund open to a limited range of investors that is permitted by regulators.
  • Experience with Loan Syndication, a process where different lenders are involved in providing various portions of a loan.
  • Experience with Securities Lending, lending of securities by one party to another and the terms of the loan will be governed by “Securities Lending Agreement” which requires that the borrower provides the lender with collateral in the form of cash or Line of Credit of equal value or greater then the loaned securities.
  • Experience with Collateral Management, the process of agreeing, confirming and advising collateral transactions. Collateral are assets or properties that are offered to secure a loan or orther credit.
  • Loan Experience, such as Home Loan, Car Loan, etc.,
  • Knowledge of SWIFT
  • Experience with Portfolio Management, process of making decisions about investment mix and policy, matching investments to objectives, asset allocation, and balancing risk against performance
  • Liaise with other project areas to co-ordinate interdependencies and resolve issues.
  • Study of various business operations and helped the organization to achieve cost effective production with increased quality, efficiency and satisfied customer service.
  • Created use cases to define and identify normal flow as well as alternate flow of the system.
  • Interviewed business users and various customer groups asking detailed questions to gather business requirements, wants, and needs concerning the project
  • As a business analyst got a chance to work closely with Quality Assurance team to assist them with the entire testing process, as testing is based on the requirements.
  • Experience with Oracle Payables, used to process stop and void payments
  • Analyzed Requirements and worked to prioritize requirements according to project objective
  • Gather Business user requirements and document them
  • Experience with Portfolio Rebalancing System, where in the portfolio of investments that has deviated away from one\'s target asset allocation back into line.
  • Conducted brain storming sessions with bank officers, bank customers and other stake holders for business process understanding and to gather functional requirements.
  • Knowledge of Loyalty Marketing, used by the company to retain its existing customers
  • Discussed with the end users and decide on the functionalities required based on the business processes
  • Experience of BETA Brokerage, it describes how the expeted return of a stock or portfolio is correlated to the return of the financial market as a whole
  • Experience of Collateral Management, where in a property or asset that is offered to secure a loan
  • Experience of Broker Dealer transactions engaged in the business of buying and selling securities and also with clearance which is the first half of the process that completes the order to buy or sell a security
  • Knowledge of ETF( Exchange Traded Fund) is an investment fund traded on stock exchanges andare very much like Mutual Funds, they are basket of stocks that are bought and sold. Here the shares can be traded at any time while the host stock market is open. ETF are more attractive as investments because of their low costs and tax efficiency.

Environment: HTML, JAVA, Win 2K, Ms Office, SQL, C++

Confidential, INDIA June 2002 – July 2004
Role: Business Analyst

Responsibilities:

  • Worked closely with the Business teams to understand requirement.
  • Gather user requirements and document the as-Is process.
  • Experience with Transfer Pricing, where in the Company used to transfer services from one division to the other division.
  • Experience with Oracle Payables, used tomanage suppliers, process invoices and generate reports
  • Study of various business operations and helped the organization to achieve cost effective production with increased quality, efficiency and satisfied customer service.
  • Participated in gathering and documenting the business reporting needs by interviewing several business area experts and asking detailed questions.
  • Created use cases to define and identify normal flow as well as alternate flow of the system.
  • Assemble spreadsheets and draw charts and graphs used to illustrate technical reports.
  • Capable to analyze the business to identify problems and/or opportunities and to define solutions characteristics.
  • Validated the reports provided by the technical team before submitting to the users.
  • Organized meeting and questionnaire sessions with the business process or application.
  • Created use cases and work flow diagrams for various business scenarios.
  • Performed GAP Analysis - prepared As Is and To Be work flows & analyzed the processes which needed customization

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