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Business Analyst Resume

San Diego, CaliforniA

SUMMARY

  • Over 4+ years of experience as Business Analyst, Quality Analyst and Developer in a collaborative Client focused environment with proven problem - solving abilities, exposure to Information Technology, Banking, Healthcare industry in an agile environment coupled with usage of EXCEL, SQL and other data reporting tools to drive key business decisions and gathering requirements.
  • Proficient in SQL, Tableau, MS Visio, Application Lifecycle Management(ALM), Unified Modeling Language (UML), Business Process Management(BPM), Elicitation techniques, and User Acceptance Testing (UAT)
  • Participated in Software Development Life Cycle (SDLC) in Agile Methodology (SCRUM) & Waterfall
  • Experienced Sprint Planning meetings, Daily scrums, Sprint Review and Retrospective meeting
  • Extensive experience in communicating with Subject Matter Experts (SME’s), performing Requirements Gathering, Business Analysis, Data Analysis and Documentation
  • Expertise in clarifying business requirements, performing gap analysis between goals and existing procedures/skill sets, and designing process and system improvements to increase productivity and reduce costs

TECHNICAL SKILLS

Miscellaneous Tools: MS Excel, MS Access, MS Word, MS PowerPoint

Programming Language: C, C#, Java SQL

Bug Raising Tools: HP ALM, JIRA

Modeling and Visualization Tools: SAS, UML, MS Visio, ETL Tools

Technical Writing Tool: RoboHelp, QuickBase

Data Analytics: SAS, Tableau, BI

Operating Systems: MS-DOS, Windows 9x/NT/2000/XP/Vista/7, Android and LINUX

Miscellaous: Visio, Lucid Charts, Lean Six Sigma, ER-Modeling

PROFESSIONAL EXPERIENCE

Confidential - San Diego, California

Business Analyst

Responsibilities:

  • In Agile/Scrum Methodology, work on gathering requirements and involve in creating artifacts like Scope of Work, Scope document, Project Charter, and CRD/BRD. Elicit project requirements through the use of interviews, document analysis, viewpoints, etc. Translate the Business Requirements into Functional Specifications
  • Work closely with R&D, Engineering, Operations, and Management to conduct ad hoc data requests and in depth analysis of complaint and failure data. Conduct data collection, data mining, analysis, and report on Ad hoc and recurring data requests. Creating “To Be” and “As Is” Business Flow Diagrams
  • Develop, design, and maintain reports (SQL) to meet the business needs and provide best practice recommendations with a focus on end-to-end capabilities and impact to KPIs
  • Participate in Sprint Meetings, served as the POC for adding product backlogs and discussing priorities with the Scrum Master and Tech Team. Design and implement reporting solutions enabling stakeholders to manage the business and make effective decisions
  • Partner with Product Owners and other stakeholders to translate business requirements as Epics and User Stories that are complete and easy to understand, foster innovation and represent the value to the customer
  • Conducted collaborative workshops like JAD sessions and walkthroughs involving executives, developers, end users, and stakeholders
  • Complete ad hoc data retrieval and analysis using relational databases, Excel and other data management systems
  • Dashboards: Create visually impact dashboards in Excel and Tableau for data reporting by using pivot tables. Extracted, interpreted and analyzed data to identify key metrics and transform raw data into meaningful, actionable information. Respond to emails, calls, in-person inquiries and requests
  • Support cross-functional teams on the day-to-day execution of projects and initiative. Conduct User acceptance testing (UAT) and work with the QA Team to ensure systems functionality

Confidential

Business Analyst

Responsibilities:

  • Gathered business requirements from business users, SME and stakeholders to understand their needs and requirements. Worked with the project implementation team to be in sync for the data migration
  • Worked in Agile methodology and created User stories, Acceptance Criteria, Use cases, Test cases in JIRA
  • Created Business Requirement Documents (BRD), Use Case Specifications, Functional Specifications, and Requirements Traceability Matrix across the project Deliverables
  • Designed Use Cases, Sequence Diagrams, and “To Be” and “As Is” Flow Diagrams, Class Diagrams to support the development team and business groups. Analyzed Business Requirements Document and involved in developing test plan, test objectives, test strategies, test priorities etc.
  • Supported the front end Provider testing and ensured the claims received were in correct format and ensured a faster and issue less claims processing for the examiners and back end processing
  • Conducted Walkthroughs and UAT demo session with End Users. Communicated with Java developers about the functional requirements/User stories. Worked with development and testing teams to accomplish timely release

Confidential

Quality Analyst

Responsibilities:

  • Analyzed Functional requirement specifications and developed test strategy, test approach and test scenarios/cases to cover all the requirements
  • Coordinated to document operational and technical requirements, lead requirements and test meetings, perform data mapping, identify risk, develop and execute test cases, ensure needs and results are properly documented
  • Led a team of 5 members to Analyze raw data, drew conclusions and used it to provide business solutions, received recognition and performance bonus. User-acceptance testing by working closely with business users
  • Involved in reviewing requirements and designed walkthrough with Business analysts and developers
  • Wrote stored procedures, complex queries using SQL to extract data from the database, delete data and reload data on Oracle DB. Executed Test Cases from ALM and logged defects
  • Involved in Planning, Estimation, Execution, Tracking and Control of the project.

Confidential

Quality Analyst

Responsibilities:

  • Provided technical support related to systems and applications used in the department
  • Documented processes and procedures and train department personnel.
  • Providing industry wide best solutions & processes to improve quality of Product which helps client to position better in market. Self-review and Peer Review the designed Automated test scripts
  • Coordinating with the Onsite QA Leads, Managers, and Test Leads at other offshore locations
  • Identified the scope of manual test scripts for Automation and get the transition from respected team

Confidential - San Diego, California

Business Analyst

Responsibilities:

  • Participated in contextual Inquiry observations and interviews with business users and stakeholders as part of the requirements solicitation process and worked with product owners to create product backlogs
  • Conducted Primary & Secondary research with HIPAA regulations, designed one touch model with KPIs
  • Created Project plan with best practices and presented the One touch model to Scripps Call Centre Management
  • Developed timelines for project delivery and managed projects and resources to successful completion
  • Extensively used MS Excel in creating charts and tables for the data collected
  • Worked on documenting and writing technical (using tools like RoboHelp) and business content for training and user-guide manual as well developing and giving MS PowerPoint presentation to the SCRIPPS Management team

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