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Business Systems Analyst Resume

TECHNICAL SKILLS:

Front - End Development: UNIX/LINUX Windows 7/NT/2000/2003XP OS/390 and z/OS Operating System Java COBOL EasyTrieve JCL APS DB2 IMS CICS XML SQL T - SQL Visual Basic CSS JavaScript Html ISPF Access Method Services utility programs the sort/merge utility TSO SDSF ASDD CLIST REXX

Oracle Database: IIS WSDL, Microsoft Access Microsoft SQL Server AS 400 Citrix and PeopleSoft MS Project MS Visio MS Office Lotus Notes Auto CAD Outlook SSIS SSRS

PROFESSIONAL EXPERIENCE:

Confidential

Business Systems Analyst

Responsibilities:

  • Perform the independent analysis, design, implementation and modification of Unemployment Insurance Benefits website (using Visual Studio, ASP.net, HTML, C#, JavaScript & CSS)
  • Manages small to medium sized projects.
  • Automate AdHoc reports and convert from SQL to SSRS.
  • Build new databases, Migrate Data, Redesign existing interface, convert existing SCWOS reports from SQL to SSRS and maintain existing security.
  • Plans and directs the analysis, testing, design and implementation of agency management information systems.
  • Gather Business Requirements from business user.
  • Worked with Stakeholders to Create Case Statements, Vision Documents and Project plans (using Microsoft Project).
  • Coordinates with users in developing new systems or modifying existing Unemployment Insurance benefits systems.
  • Directs the preparation of systems documentation and user manuals.
  • Supervises staff in the analysis, testing, design and implementation of computer applications (using .net technologies).
  • Coordinates UI Benefits transaction processing system development with internal and external developers.
  • Collaborate with stakeholders and PMO to verify requirements are up to date and accurate.
  • Building Benefits & Employer Tax Ad Hoc reports using Oracle OBIEE, SQL Server & T-SQL.

Confidential

Customer Service Representative (CSR)/ Technical Support

Responsibilities:

  • Confer with providers by telephone to provide information member policies, benefits and contract concerns
  • Troubleshoot provider system issues
  • Check to ensure that appropriate changes were made to resolve providers’ problems.
  • Keep records of providers’ issues, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Refer unresolved provider grievances to designated departments for further investigation.

Confidential

Criminal Record Entry Associate

Responsibilities:

  • Read court documents such as criminal records and enter data in specific data fields or make comments for subsequent entry, using keyboards or scanners.
  • Compile, sort and verify the accuracy of data before entering.
  • Compare data with source documents, or re-enter data in verification format to detect errors.
  • Locate and correct data entry errors.
  • Maintain logs of activities and completed work.
  • Select materials needed to complete work assignments.

Confidential

Customer Service Representative (CSR)

Responsibilities:

  • Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Adjust sales scripts to better target the needs and interests of specific individuals.
  • Answer telephone calls from potential customers who have been solicited through advertisements.

Confidential

Administrative Assistant

Responsibilities:

  • Prepare reports, memos, letters, and other documents, using word processing, spreadsheet, database, or presentation software.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Attend meetings to record minutes.
  • Greet visitors and determine whether they should be given access to specific individuals.
  • Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • File and retrieve corporate documents, records, and reports.
  • Open, sort, and distribute incoming correspondence, including faxes and email.
  • Make travel arrangements for executives.

Confidential

Application Developer

Responsibilities:

  • Modified existing software, in mainframe environment, to correct errors, to adapt it to new hardware, or to upgrade interfaces and improve performance.
  • Developed COBOL programs and directed software system testing or validation processes.
  • Analyzed Membership & Billing system information to determine, recommend, and plan installation of a new system or modification to the existing system.
  • Consulted with engineering staff to evaluate interface between hardware and software, develop specifications and performance requirements, or resolve customer problems.
  • Conferred with data processing or project managers to obtain information on limitations or capabilities for data processing projects.
  • Stored, retrieved, and manipulated data for analysis of Membership & Billing system requirements and capabilities.
  • Expand or modified Billing & Payments system to serve new purposes or improve workflow.
  • Test, maintained, and monitored computer programs and systems, in mainframe environment, including coordinating the installation of computer programs and systems.
  • Developed COBOL programs, documented and revised system design procedures, test procedures, and quality standards.
  • Provided staff and users with assistance solving computer related problems, such as malfunctions and program problems.
  • Reviewed and analyzed computer printouts and performance indicators to locate code problems, and correct errors by correcting codes.
  • Consulted with management to ensure agreement on system principles.
  • Conferred with clients regarding the nature of the information processing or computation needs a computer program is to address.
  • Determined computer software or hardware needed to set up or alter system.

Confidential, Columbia, SC

Member Service Representative

Responsibilities:

  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolved customers' service or billing complaints by performing activities such as claim corrections.
  • Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computer.
  • Determined charges for services requested, collect deposits or payments, or arrange for billing.
  • Ordered tests that could determine the causes of product malfunctions.
  • Conferred with customers by telephone or in person to provide information about products or services enter orders, take or enter, cancel accounts, or obtain details of complaints

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