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Senior Business Analyst - It Resume

Rochester, MN


  • Multi - talented Business/Technical/Quality Analyst with an academic and medical research background. Extensive analysis, project management, application and product support experience within hospital and diverse corporate environments, including medical, consumer, technology equipment manufacturing, retail, health insurance, and legal compliance.
  • Easily adept at helping organizations bridge the gap of understanding between business needs and technology, providing applicable training, staff supervision, and content management in document control systems/applications.
  • Verifiable track record of gathering and defining business requirements, performing gap analysis, troubleshooting, testing and designing process or system improvements in projects to achieve on-target results.
  • System requirements collection & documentation
  • Problem solving and troubleshooting
  • Configuration settings review, analysis, and design
  • Pre-QA SW testing and test plan review & analysis
  • Business applications/networks monitoring & support
  • Business needs analysis
  • Project and database management
  • Adverse event investigation and report processing
  • Teaching, training, and supervision of others
  • Metrics data queries and comparative analysis
  • Vendor, customer, account management & sales
  • HW & SW diagnostics, implementations, upgrades


Hardware, Operating Systems: Windows 98/ XP/ 7/ 10, Active Directory, LAN & WAN accounts, SCCM, Mac OS, Mobile Phones & Devices Touchdown, Unix, Cisco Routers, Card Readers/Encoders, Check Readers, PCs & peripherals, MicroVAX II, VMS, microcomputers, networks, infusion pumps, graphing devices, CPAP, clinical lab equipment, Opscan & OMR scanners, biomedical electronics, IntelliPIN, MCAT, PinPal

Software, Languages: ServiceNow, NetBrain, AKIPS, HP ALM Quality Center, DbVisualizer, VersionOne, Squirrel, Oracle, Agile PLM, SAS, HEDIS, SQL, HTML, CSS, JavaScript, ACL, GCAPA, GCH, Payne, Workshare, WordRake, Westkm, DMS Desksite, HPSD, Hot Docs, PC Anywhere, SSLVPN, SharePoint, Active Directory, Bitlocker, Visio, MS Project/Access, MS Communicator/LiveMeeting, MS Office, CSS (Customer Support System), Centricity, SAP, Juniper, SCCM Tools, SCCM Client Center, Adobe Acrobat/FlashPlayer, Java (Oracle JRE), Symantec Endpoint, Manage 2000 (ERP), GroupWise, Lotus, CRS, Raiser’s Edge, Clientele, Antivirus, MiniTab, Statview, Versaterm-Pro, HPSD, GRS, AMS, Microtest Q, Docuscan, QSS, Datatel, Medical Manager


Senior Business Analyst - IT

Confidential - Rochester, MN


  • Gathered information from stakeholder meetings to understand existing operational processes and assisted in the transformation to standard operating procedures to maintain network security.
  • Analyzed legacy systems data and updated data in new Service/Configuration Management Database (ServiceNow)
  • Collected data from BA team, DCIS and other departments for generation of upload lists and submission to ITSM Support for ServiceNow production updates
  • Managed team analysis of asset data and workflows, defining processes to meet operations/security requirements
  • Managed project work streams and ensured delegated tasks were completed
  • Oversaw and QA’d project work of four BA assistants assigned to work with me on non-compliant DCIS devices
  • Conducted weekly status meetings with DCIS team members and the project team BAs
  • Generated weekly status reports for distribution to team members and review by upper management.
  • Responsible for peer reviews, documentation, defect log maintenance, and prioritizing business need initiatives

Senior Business Analyst

Confidential - Eagan, MN


  • Created project user stories and documented requirements for QA testing
  • Created test scripts and ran QA tests using Deltamatic test environments and HP ALM Quality Center SW
  • Ran SQL queries of various database tables using DbVisualizer to check test data results
  • Facilitated project team’s daily stand-up meetings, assisting in transition from Kanban to Agile/Scrum sprints
  • Created and maintained user story tasks for Agile sprints in VersionOne
  • Assisted in the project’s transition from a Kanban methodology into Agile/Scrum sprints

Product Risk Management Specialist

Confidential - Plymouth, MN


  • Contributed to Business Unit Quality team’s quality assurance, regulatory, and compliance needs for medical device product families within four business areas (Infusion, Vital Care, Vascular Access and Specialty):
  • Created and maintained product risk management files and post market surveillance plans/reports in Agile PLM
  • Collected & analyzed sales, clinical, complaints, CAPA, and R&D metadata in Oracle databases from various departments and global locations for use in preparing plans, reports, and files for compliance and regulatory needs
  • Modified SharePoint-based procedural guidance documents describing the processes for plans and reports creation
  • Set timelines for risk management deliverables and accounted for meeting those timelines

Business Analyst - IT

Confidential - Rochester, MN


  • Engaged with organizations across the enterprise to define & assess asset attributes & operational support criteria
  • Facilitated team analysis, diagramed asset workflows & defined processes to meet operations/security requirements
  • Ensured requirements were fully defined according to SDLC and project management processes
  • Served as project level liaison between the internal customer community, IT development teams, & end customers

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